What was the scope of their involvement?
We spent a week in their office doing the design sprint. We worked six or seven hours each day to prepare for the test. We went over my ideas over the course of a weekend. We covered assumptions and background research and they guided me through the process. They helped keep me on task and made sure I could enter the market on the right foot. They brought in people to look at the idea. I intend to keep working with them throughout the rest of the process.
What is the team composition?
I worked with Mark (Founder, Helpful Human) every day. I also worked with Matt (Design Director, Helpful Human) and Aaron (Project Manager, Helpful Human).
How did you come to work with Helpful Human?
I interviewed a few agencies by phone. A larger agency in Seattle recommended Helpful Human and thought they might be a good fit. Their competency, knowledge, and style of communication were impressive and I was confident that they understood what I wanted.
How much have you invested with them?
The design was a $15,000 investment that laid the foundation for the business. Moving forward, the first version and MVP will cost around $50,000 and we’ll grow from there.
What is the status of this engagement?
The design sprint ran for a week in May 2018. They’re finishing a report with all their findings and recommendations. Once they deliver that, we’ll move on to the next phase.