Expert digital design and development

We are a design led development team focused on creating multi-context user experiences to serve your business’ goals by delighting your users and customers. We design and build websites and apps from scratch or by leveraging popular platforms. We are easy to work with, strategically helpful, and very effective.

 

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2013
Show all +
Seattle, WA
headquarters
  • 506 2nd Ave S #3100
    Seattle, WA 98104
    United States

Reviews

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Design Work for Start-up Technology Company

“It was clear they wanted me to succeed and made me feel that my project was important to them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2018 - Ongoing
Project summary: 

Helpful Human completed a design sprint for a technology-based startup. They did background research, made suggestions ahead of a prototype test, and will assist with future phases.

The Reviewer
 
1-10 Employees
 
Seattle, Washington
Patrick De Smet
Owner, Start-up Technology Company
 
Verified
The Review
Feedback summary: 

The week-long sprint is complete and Helpful Human exceeded expectations. They were responsive, competent, and made insightful suggestions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a technology-based startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Helpful Human?

I wanted to do a design sprint for a week and then test a prototype I’m working on. It’s still in the early stages.

SOLUTION

What was the scope of their involvement?

We spent a week in their office doing the design sprint. We worked six or seven hours each day to prepare for the test. We went over my ideas over the course of a weekend. We covered assumptions and background research and they guided me through the process. They helped keep me on task and made sure I could enter the market on the right foot. They brought in people to look at the idea. I intend to keep working with them throughout the rest of the process.

What is the team composition?

I worked with Mark (Founder, Helpful Human) every day. I also worked with Matt (Design Director, Helpful Human) and Aaron (Project Manager, Helpful Human).  

How did you come to work with Helpful Human?

I interviewed a few agencies by phone. A larger agency in Seattle recommended Helpful Human and thought they might be a good fit. Their competency, knowledge, and style of communication were impressive and I was confident that they understood what I wanted.

How much have you invested with them?

The design was a $15,000 investment that laid the foundation for the business. Moving forward, the first version and MVP will cost around $50,000 and we’ll grow from there.

What is the status of this engagement?

The design sprint ran for a week in May 2018. They’re finishing a report with all their findings and recommendations. Once they deliver that, we’ll move on to the next phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve just completed the design sprint, but I’m very happy with their work so far. They’ve exceeded my expectations. Their experience and expertise played a major part and they were thoughtful and insightful. They challenged me and I appreciated their way of doing things.  It was clear they wanted me to succeed and made me feel that my project was important to them.

How did Helpful Human perform from a project management standpoint?

They’re very responsive and I’m pleased with their work. The design sprint was all done face-to-face in their office but we also communicated by phone and email.

What did you find most impressive about them?

Mark’s scope of knowledge and his ability to communicate are some of their biggest strengths. They’re incredibly trustworthy, competent, and easy to work with.

Are there any areas they could improve?

I don’t have anything negative to mention at this point. I will work with them throughout the coming project and may have more to comment on. So far, everything has gone really well.

Do you have any advice for potential customers?

Listen to their ideas. They will offer helpful insights to help you get the most out of your concepts. If you have an open mind, the collaboration will be much better.

5.0
Overall Score I got a lot of face-to-face time with them and established a strong connection.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling has been very good so far. They’ve followed up with everything and I expect the rest of the project will go as smoothly.
  • 5.0 Cost
    Value / within estimates
    The initial investment defined the projects and was incredibly valuable.
  • 5.0 Quality
    Service & deliverables
    They exceeded my expectations and outlined everything they hoped to accomplish. Their ideas made sense and turned out better than I hoped.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them.