What evidence can you share that demonstrates the impact of the engagement?
It’s not fully implemented into our company just yet. There’s been no major impact yet, but just with talking with the managers who have been testing it, the app has freed up 10–20 hours per week at minimum. It's much more efficient than our old methods of communicating with employees in the field, the various properties we work for, and payroll. We see it being a great time saver for managerial staff as well as a more efficient way of keeping track of our employees. Our staff can also more effectively keep track of what needs to get done at whatever job they’re at.
Two of our managerial staff that have been testing it are really happy with the app and the direction it’s headed. They really look forward to the potential this app has once fully deployed as well as future potential if they decide to expand it to some of the further scopes of the app that we discussed with Helium.
How did Helium perform from a project management standpoint?
They’ve done a great job of providing both a reliable, functional, aesthetically pleasing, and user-friendly product. Likewise, they've done an equally great job of ensuring our users have an app that is easy to use and navigate.
Their communication has been great. We’ve had weekly phone calls to keep abreast of everything that’s done on their end as well as informing them of what’s going on in ours, as well as any questions. We also had regular emails back and forth that they’ve been very quick to respond to. They meet deadlines that are set without any issues. The only delay has been from our side. There’s been no negative feedback from Helium on that. They’ve always been able to work with all of the delays. They’re flexible. We have in-person meetings, phone conversations, as well as email back and forth.
What did you find most impressive about them?
There’s been no nickel and diming with them. There've been no hidden fees. There weren’t any surprises. Anytime we wanted to add a feature, they let us know the cost ahead of time to make sure it was within our acceptable budget. They’ve been extremely polite and pleasant throughout the entire process on the phone, in-person, and via email. They’ve been extremely accommodating with our scattered schedule which has affected the overall timeline of the app development. Overall, they've been very easy to work with.
Are there any areas they could improve?
I don’t see there’s anything major they need to fix or improve at this time. They’ve done a great job. What might have helped my team a little bit would be some sort of client portal where all the documents could be kept because a number of our employees are not the most technologically savvy. At times, they would lose documents, but Helium was great at resending them whenever requested.
Do you have any advice for potential customers?
If you’re not 100% sure of what you’re wanting, talk things out as much as you can with Helium and have examples from other people’s apps of the features and functionalities that you’re looking for. They’ve done a great job working with us with most of our side not knowing much of anything about programming or technology in general.