Global App Developer based in UK, USA & Europe

hedgehog lab is a global technology consultancy that specialises in multi-platform software and connected device innovation. We architect, design, develop, and market apps & digital solutions for phones, tablets, TV, kiosks & and other post-PC devices.

We helps brands & enterprises prepare for a future dominated by post-PC technologies. We specialise in working with our clients on Innovation & R&D on mobile & emerging platforms.

Founded as a pure play mobile consultancy in 2010, and with offices in London, Boston, Newcastle Upon Tyne & India, hedgehog lab has a team that is growing rapidly by focusing on delivering great post-PC experiences and campaigns to clients across the UK & abroad.

hedgehog lab has architected and developed mobile solutions and software for clients like News International, New England Sports Network, Financial Times, Statoil, Mitsubishi.

We work as preferred app developers and app designers for our partners.

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2007
Show all +
London, United Kingdom
Headquarters
  • hedgehog lab
    18-21 Corsham Street
    London, LND N1 6DR
    United Kingdom
    +44 20 3198 2470
other locations
  • hedgehog lab
    50 Milk Street
    Boston, MA 02109
    United States
    617.806.6434
  • hedgehog lab
    Generator Studios, Trafalgar Street
    Newcastle Upon Tyne, TWR NE1 2LA
    United Kingdom
    +44 19 1249 8039
  • hedgehog lab
    600 Congress Avenue
    Austin, TX 78701
    United States
    512.348.6566
  • hedgehog lab
    Unit 301 Maple Celestia, Plot 49 Jayabheri Enclave, Gachibowli
    Hyderabad 500032
    India

Portfolio

Key clients: 
  • Mitsubishi
  • Financial Times
  • Thales
  • Channel 4
  • Societe Bic
  • Autodesk
  • L'Oreal
  • Reckitt Benckiser
  • Infiniti
  • Ahold
  • RAC
  • UK Regional Police Forces
  • Gain Capital
  • AkzoNobel
  • B&M Stores
  • Camping and Caravanning Club

KatchIt originally approached us with the whole idea of making life more efficient whilst also having a cool and trendy app that people want to use.

The app revolves around the use of Bluetooth technology, therefore little or no signal is not a problem, and users will still be able to exchange details quickly and efficiently.

The key to KatchIt is simplicity, on the surface things are are just a couple of clicks away and you’ve shared your details, with the bottom line being KatchIt will change the way people meet each other forever.

New College Durham

New College Durham approached us to create a pair of Social Case Study apps available for mobile on both iOS and Android - the main focus of the app centred around profiling current, prospective and alumni students and the ability to upload and share their own work with the NCD community.

The app creates a socially driven way for students to interactive review and comment on each others achievements and project work.

The key feature of the app allows students to upload work into their own personalised portfolio spaces –  which other students can then comment on, leaving feedback and ratings. Students are able to upload text, images, video and sound content directly via the app.

Non-students of the College can also download and use the app, however commenting and reviewing is currently restricted to current students. Another feature of the app allows users to search for specific articles.

Security and moderation are also key concerns with apps of this...

Thank You Rugby

CBRE is a market-leading commercial property consultancy, ranked at #321 on the Fortune 500 list of the largest US-based companies in 2015. It’s the highest ranked company in the real estate sector, offering outstanding services to real estate owners and investors.

As the title partner of England Rugby’s CBRE All Schools programme, which is committed to delivering a real rugby legacy to England, they approached hedgehog lab alongside England Rugby to design and develop web app for a campaign

In 2016, CBRE and England Rugby are celebrating the fact that 100 schools have graduated from the CBRE All Schools programme. This web app allows schools and the general public to thank rugby for what the sport has given them.

The app, which went live on Monday 23rd May, aims to bring the entire rugby community across England together. It was used to celebrate the positive impact that rugby has on schools, students, individuals and communities on Sunday 29th May,...

FoodMood

The idea of FoodMood was envisaged by our clients when thinking about the problems of searching for local restaurants online.

Searching for a restaurant online is often tedious, with long lists of of restaurants whose names don’t mean much, as well as not being personal to the users own likes and dis-likes. We wanted to change that…

FoodMood was created as a solution to this problem which emphasises on a personalised, visual and fun user experience to find a restaurant in the most efficient way.

1UP

We worked with the start up venture 1UP, to create a mobile platform that empowers anyone to connect and interact by adding the element of competition when posting videos.

1Up is a group-based social media platform centred on videos. Originally the main concept of the app was under development and at an intermediate stage and hedgehog lab was asked to accelerate and mature the platform for release.

With social media challenges becoming the next big thing, we looked to use technology to grow a platform that allows users to capture and share videos or photos,  showing off their talents or voicing an opinion, and introducing a level of competition and gamification via leaderboards.

Thinking Digital Conference

The official App for the Thinking Digital conference, includes real-time updated full schedules across the 3 day event. Masterclasses, real-time speakers schedule with now and next feature to keep users up to date with talks and last minute changes. The app allows attendees to connect directly with speakers and other delegates.

Thinking digital is a three-day event drawing together exceptional talent from the worlds of technology, media, science, industry and the arts. It attracts speakers from around the world to come to Gateshead to share their wisdom and experiences to encourage delegates to pursue their passions and dreams. Importantly our Thinkers leave each year with a greater sense of connection to their passions and insight into the world around us..

We developed the app on both iOS and Android platforms that compliments the conference on many interactive touch points both for the end user – and informing and updating organisers on attendees and their ...

Connected Device Washing Machine App

We worked with the manufacturer on this “Internet of things” app. It allows the user to connect to their washing machine with phones and tablets and control it from the comfort of another room and customise wash programmes to meet their needs.

After discovery sessions and a workshop to determine the functions of the app we mapped out the app and produced wireframes (see example below) for all sequences and scenarios a user would be faced with. We were provided with a prototype machine to work with and test on.

Users can select from pre-programmed washes or create their own custom washes. The app also saves the last five washes or allows the users to select a favourite wash. The app gives full control over all the wash functions, a wash can be stopped, started or paused from a users phone or tablet and whilst in progress a timer shows how long is left and what stage the wash is at.

Great Exhibition of the North: 360 VR Promo

Few large-scale events pack the prestige of the Great Exhibition of the North, a £5m initiative to highlight the North of England’s art, design and innovation. NewcastleGateshead Initiative knew its bid had to be special - and therefore brought Shaun Allan, now our Director of Immersive Technologies, on board.

With just three weeks to provide a solution, Shaun settled on 360 VR supported by 3D modelling, then spent a fortnight filming landmarks, flying a drone along the Tyne and collecting footage of performances from the likes of Fatboy Slim. The following week he dedicated to editing this together to offer a flavour of the region as well as logistical data.

The pitch itself was conducted using Samsung GearVR headsets, which he gave to the judges along with instructions on how to activate them to sync with the external audio. The approach worked perfectly. Within seconds, the judges were immersed – and, of course, NGI soon learned it had won.

Klipcraze

Klipcraze is the first ever competitive social app where users can win amazing prizes for free. Everyone has the same chance to win, there are no judges or random winners. Users find a prize they like, join the craze and complete the task to win.

We were initially engaged to rebuild the front end of an existing iOS app, attaching to existing APIs. The design of the app was severely outdated so after suggesting a number of quick wins, the client requested us to refresh the UX and UI on key parts of the app to bring it up to date with current iOS design standards.

After seeing multiple issues with the way the APIs had been written, in terms of coding standards, missing functionality and ease of integrating them into the front end, we took on a full rewrite of the API dataset as well as rebuilding the data structure.

The app has evolved substantially from the original scope, which was to recreate the functionality of the existing app, as well as the client both...

SiteSeeker

SiteSeeker is a campsite search tool from The Camping and Caravanning Club, offering users detailed information at their fingertips. The app is used to find, filter and favourite the right campsite for their needs. Club members can get access to over 1,500 Certificated sites also.

Since 1901 The Camping and Caravanning Club has helped its over a third of a million members reap the maximum enjoyment and value-for-money from their camping. They had an existing app and felt it was time to refresh and update it so we were tasked with reviewing, redesigning and rebuilding SiteSeeker.

Users will now be able to search for sites using a distance slider, and get directions to their chosen site through their device’s own map app. Other changes have been made to improve reliability, download times and provide a better user experience and increase user interaction with the app. We have also developed the companion app Out & About for CCC members.

Out & About

Out & About provides listings of camping meets and temporary holiday sites run by members of the Camping and Caravanning Club which are ideal for short or long stays and often in or close to scenic locations.

This app is exclusively for Caravan and Camping Club members.

This app provides information on low-cost camping destinations across the UK, exclusively for members. The events are classified as either Club Meets or Temporary Holiday Sites; the app also highlights Featured Events, as featured in the Camping & Caravanning magazine.

Out & About is a brand new product and is a companion app to SiteSeeker. We designed it from scratch and created the UX and UI for the product. We also incorporated the data downloader we developed for SiteSeeker to improve reliability and download times.

ShowReal

A video-based dating app promoted by Geordie Shore’s Charlotte Crosby, ShowReal aims to give users a better sense of potential matches than its more ‘traditional’ rivals.

To get started, would-be-daters simply submit a video of themselves answering four straightforward questions, at which point the app splices the material together to create a ‘ShowReal’ for them

They can then search for other people’s ShowReals, matching specific preferences, and can view those people’s profiles through Facebook and Instagram integration.

Should they like what they see, they can choose to ‘Keep’, shifting the selected ShowReal user into a ‘Real Messages’ list. Otherwise, they can either ‘Cut’ or – should some potential exist – offer a second chance through requesting the user re-do his or her ShowReal.

The app also offers a secondary list, showing users those who have ‘liked’ them or whose preferences they match.

UI-wise, it includes a unique circle video...

Tenant Genie

Tenant Genie provides cloud-based tools for landlords to help manage rental investments, making sure tenants are safe and properties are taken care of.

Tenant Genie approached hedgehog lab as a startup, looking to create an online platform that cuts out online agents and allows landlords to manage their properties themselves.

A web app has now launched as its first product, it can be used to store and deal with paperwork in a handy ‘Binder’ feature, organise repairs with contractors and interact with tenants; without paying the high costs associated with agents.

“I have been pleasantly surprised by the consistently high quality service delivered by hedgehog lab and would highly recommend their services to anyone looking for a hard working company in the Software Development sector.” –Zuhair Taher, Co Founder.

Working in partnership with Tenant Genie, hedgehog lab have thoroughly enjoyed making the platform a reality and are delighted with the end...

Fitch Learning

Fitch is a leader in training and development for the financial services sector. By its own admission, however, its apps had been built for function over form and were lacking strong design. Management therefore decided to outsource maintenance of the suite and contacted us after reading our White Paper on mobile trends in banking.

At the same time, the company had recently released Fitch CFA, a web resource that helps accountants pass their exams with learning materials, videos, questionnaires and more. The concept was undoubtedly strong, but Fitch saw greater potential; most of those studying for the qualification would be based in busy cities and could therefore use a mobile app during commuting ‘dead time’. They would also be relatively affluent so would have access to tablets. hedgehog lab was therefore tasked with producing a companion app, Fitch Learning Cognition, which would replicate the web content in a mobile-friendly fashion.

CVLT Fitness

Our client, a crossfit enthusiast, had been sharing workout instructions in his local gym, relying on a whiteboard. He saw, however, that a more high tech solution would offer benefits, from increased accessibility to improved performance monitoring.

Our solution, the iOS-based CVLT Fitness app, not only gives people the ability to build, publish and share workouts in specific groups, but the chance to join diverse fitness communities, with whom results can be compared via real-time leaderboards – all through a few clicks on a phone.

For brands, there are likewise social media promotion opportunities, and those who wish to limit who can join their groups can do so through three levels of privacy settings. CVLT Fitness also provides clear, comparative performance tracking, and automatic notifications of workout delivery and submissions. The tool was first released to a small trial group, who provided feedback, leading to improvements.

Hult Feedback

Research has shown that the skills employers look for the most in MBA graduates are interpersonal skills: communication, self-awareness, and teamwork, also known as “soft skills.”

We created a response web platform that allows students to develop these skills, give, receive and also request feedback with other students. This required us to work alongside their authentication provider and customer relationship management on a global scale.

Mitsubishi Connected Car Design Sprint

We were approached by Mitsubishi Motors to discuss hedgehog lab collaborating with them on a connected car design brief using the Android Auto operating system to produce a Vision & concepts for their European car launches in 2017 and further.

Our design team were given an open brief and tasked with holding a design sprint to look at direction and areas we could focus our vision for connected cars on – looking at solutions for the short term in 2017, and also mid term for 2020.

Connected Device Washing Machine App

After discovery sessions and a workshop to determine the functions of the app we mapped out the app and produced wireframes (see example below) for all sequences and scenarios a user would be faced with. We were provided with a prototype machine to work with and test on.

Users can select from pre-programmed washes or create their own custom washes. The app also saves the last five washes or allows the users to select a favourite wash. The app gives full control over all the wash functions, a wash can be stopped, started or paused from a users phone or tablet and whilst in progress a timer shows how long is left and what stage the wash is at.

ForeignExchange.com

Gain Capital had an MVP that was built by an in-house team that was facing critical technical challenges delaying launch. hedgehog lab were brought in for our interactive web experience in HTML5 & AngularJS to support rapid acceleration of the project to a Beta launch. We used our technical expertise and skilled team to provide rapid R&D capabilities. The Beta was delivered ahead of schedule and allowed Gain Capital to launch the platform behind foreignexchange.com on time.

The Boat Paint Guide

The Boat Paint Guide, which runs on both Android and iOS platforms, includes:

  • A Quick Reference Guide for detailed product information
  • Health and safety information
  • A Store Locator to help users find their nearest International dealer
  • A Paint Estimator that calculates how much paint will be required for a particular project based on a boat’s dimensions
  • Videos from International Yacht Paint (Europe) and Interlux Yacht Paint (US/Canada)
  • A compatibility tool for comparing anti-fouling products, which sets out next steps for users looking to repaint their yachts​

Road Respect - Augmented Reality App

After being given access to empty stores in the Metrocentre, Gateshead, and The Bridges shopping centre, Sunderland, we used vinyl stickers to make it seem like they were car accessory shops, the ‘accessories’ featuring the campaign hashtag #idiotisachoice. These new ‘shop fronts’, then, acted as a trigger for an app that showed a Vauxhall Corsa crashing through the window – accompanied by the sound of screeching brakes, smashing glass and engine revving – the instant tablets were pointed at them. Campaign teams could thus use this to attract passersby, who would go on to take part in simulations within the stores themselves.

This was a flagship project on the grounds of scale alone, given the huge target images, meticulous planning necessary to ensure realistic detail and the fact that, as far as we knew, no AR firm had yet done anything as ambitious in a retail environment. The setting did pose challenges, but nothing we couldn’t overcome. We worried, for instance, that...

Great Exhibition of the North: 360 VR Promo

With just three weeks to provide a solution, Shaun settled on 360 VR supported by 3D modelling, then spent a fortnight filming landmarks, flying a drone along the Tyne and collecting footage of performances from the likes of Fatboy Slim. The following week he dedicated to editing this together to offer a flavour of the region as well as logistical data.

The pitch itself was conducted using Samsung GearVR headsets, which he gave to the judges along with instructions on how to activate them to sync with the external audio. The approach worked perfectly. Within seconds, the judges were immersed – and, of course, NGI soon learned it had won.

After gaining the backing of the councils, we went on to map out large and varied stretches of the region, using photographs, Google Earth and more, before blending this into a realistic and recognisable driving experience. Key to the final product’s success was our unashamed rule breaking; typically, high frame rates are seen as a must for smooth VR, but we deliberately dropped them in parts to mimic intoxication, leaving the user nauseous as functions such as steering were rendered hard to control.

Once ready, Oculus headsets featuring the simulation were taken to events throughout the North East in a mini-bus branded with the campaign logo. The experience proved popular and, as was the hope, deterred many from even considering driving while under the influence.

UK Regional Police Force Media Uploader

hedgehog lab worked with a digital asset management company to provide an Android media uploader to be used by officers of the UK’s police forces.

Hult Digital Prospectus

hedgehog lab is Hult International Business School’s preferred post-PC partner. We have been working on multiple projects ranging from a long-running innovation project to re-defining the prospectus for the digital age. Re-defining the prospectus for a digital age to transforming how students interact with each other on a daily basis.

Hult Journeys

hedgehog lab is Hult International Business School’s preferred post-PC partner. Hult Journeys was one of the data-driven apps that we developed as part of our partnership with Hult. The app has 385 interviews with students from all over the world describing how studying with Hult has progessed their careers studying for One-Year MBAs up to Bachelor of Business Administration.

Financial Times

hedgehog lab worked with the Financial Times to provide an HTML5 based solution for the Top 1000 Banks project. FT was looking for a partner to develop a web app which they could deploy on multiple mobile platforms at a time while ensuring that the project was ready to meet the publishing deadline for the magazine.

Booths

Premium supermarket retail chain Booths approached hedgehog lab to enter a partnership to develop a mobile solution for their retail loyalty scheme. Out of this partnership came an engaging and immersive mobile app which provided Booths consumers to interact with their beloved brand at a personal level.

Jamie Oliver's 15 Minute Meals

We worked with premier UK Television Network Channel 4 and celebrity chef Jamie Oliver to build a second screen application for his TV series, "Jamie's 15 Minute Meals"

Reviews

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Web Platform Development for Defense and Security Company

"The work that they demonstrated showed a real awareness of current and future technologies that could be utilized."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2016 - Ongoing
Project summary: 

hedgehog lab created a proof of concept for a web interface that would improve efficiencies for a systems integrator company. Their work was conceptual, exploring AR/VR opportunities in the productivity space.

The Reviewer
 
10,000+ Employees
 
Brighton, United Kingdom
Product Design Engineer, Systems Integration Company
 
Verified
The Review
Feedback summary: 

hedgehog lab demonstrated a great capacity to innovate, as well as creativity under pressure. In just two weeks, they conducted research to guide and justify their proposals, and delivered a proof of concept that has been roundly well received.

BACKGROUND

Introduce your business and what you do there.

I work for a systems integrator operational in 56 different countries. We have about 64,000 employees. They work across five main sectors: defense, aerospace, space, ground transportation, and security. I work for the Research, Techology, and Innovation hub, and we’re focused on potential new projects that could be incorporated into the business. We’ve got quite an outward focus. We tend to look at the project through a more customer-focused lens and how we could potentially integrate them into one of the business units.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We’re still working on a project to do with UI/UX. It’s got to the stage of the concept now where we’re looking to work with a collaborative partner on the frontend platform design. Since it’s still in the early stage, we’re not sure if it’s going to be a mobile device or a web interface or something else. So we got in touch with hedgehog to put out some feelers and see if they’d be a suitable match.

SOLUTION

What was the scope of their involvement?

We’re early in the process. We’re basically in the proof of concept stage. We’re doing a three-month process to work out whether there’s a market for the product. Without giving too much way, the platform is looking to assist the target user in terms of improving the efficiencies and processes of the tasks we ask them to do. They did it well. They split the project into short-term goals using current technologies. They were quite realistic in terms of what was achievable. This is primarily a web interface, so they’re very heavily focused on the UX design, making the user interaction with it top-notch. And then they did a timeline in terms of the technologies that could be used and incorporated into the design, so looking at things like using VR and AR as well as simulations, and really pushing the boundaries in terms of technologies we know exist and can be utilized. They’ve great at figuring out how they can be used. I know it’s vague, but I can’t really go into much more detail.

The work done with hedgehog provides the proof so we can get funding to go ahead, and the work that they’ve done has justified them as a really good potential as an innovation partner.

How did you come to work with hedgehog lab?

I wasn’t the one that originally got in contact with them; it was through a colleague who worked with the innovation hub. I don’t know how he got in contact, but that project began with looking for an interface design provider. It was through an open innovation company. They started taking, and hedgehog was really forthcoming and receptive to our needs. It was probably the customer service that gave them a head start over the other companies.

We flew out to meet with them. We met with their COO, Matthew. He was very hospitable in terms of what they offer. He explained the company – I think they had 60 employees at the time – and we talked about the project we were on. Working from very little information, he gave a detailed idea of what they could offer. Because it was quite an early stage, we couldn’t guarantee that they would have anything to do with actually building it. But they did some consultation for us, and the service they provided is really top-class. Great customer service from Kevin. The work that they produced for us was of a very high standard. They addressed the problems very accurately, and the work that they demonstrated showed a real awareness of current and future technologies that could be utilized. Overall, the process was very efficient.

What is the status of this engagement?

The first point of contact would have been around August or September of 2016. It’s subject to funding, but the intention is to continue.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t done any assessing in terms of the work that they’ve done, primarily because it’s an internal project at the moment. So we haven’t validated any of their work, but the response from the internal people has been very positive. We haven’t had any technical output from them; it’s all been conceptual. We had a slide deck put together, and they did the interface design, but no actual product’s been made yet.

How did hedgehog lab perform from a project management standpoint?

They’ve done very well. They demonstrated a very efficient time-keeping process. There was a good variety of skill on the team. And the way in which the output was done demonstrated a good understanding and awareness of the limitations as well as the possibility that we scoped. They’re very good with sticking to timelines and budgets, deadlines particularly. It is a fast-moving process. We didn’t give them very long. The work was turned around in two weeks. They offered to come down and visit because we couldn’t do the day-to-day work apart, so they were more than capable in that sense.

We mainly communicate through email, but we also use Basecamp, which they use to share files and any informational queries that they have.

What did you find most impressive about hedgehog lab?

Personally, I haven’t worked with any other providers in a similar area, but there are a lot of things that impressed me about the company. I’d say the first and foremost thing is that they’re very open-minded in terms of approaching projects. They’ve worked with a variety of clients in lots of different sectors, and it wasn’t just coming up with an interface they’ve been given. They went off and did their own research and justified themselves, so they would understand the problem better. I thought that was really impressive.

Are there any areas hedgehog lab could improve?

They could potentially be clearer in terms of what they were looking to get out of it. No, that’s a lie. They were really impressive.

4.0
Overall Score It’s been a very pleasant and productive experience.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They’re very efficient with their time keeping. We have them a tight time scale and they met it.
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    The output was very impressive. The scope we gave them was quite vague and we didn’t know what to expect with the output, but the work that they’ve done is great.
  • 5.0 NPS
    Willing to refer
    They’re very good. Very well managed.

Mobile App Development for Consumer Products Company

"We gave them a timeline, and they stuck to that."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Dec. 2016
Project summary: 

hedgehog lab updated two mobile apps (Android and iOS) to improve functionality and visual design, transitioning to a timed interface and setting up a new server for data storage. 

The Reviewer
 
10,001-50,000 Employees
 
Houston, Texas
Davis Kent
Digital Marketing Specialist, AkzoNobel
 
Verified
The Review
Feedback summary: 

The launched products have attracted largely positive reactions from users, thanks to hedgehog lab’s strong coding skills and robust testing process. Their knowledge of native design and ability to adapt to feedback quickly guaranteed a great partnership. 

BACKGROUND

Introduce your business and what you do there.

The client is AkzoNobel Specialty Chemicals. I’m a channel specialist dealing with all of our digital platforms between apps, websites, and video content. I specifically focus on apps and videos. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We have an app that was built in-house, and we needed to update it for the year. We also were taking on a lot of new projects, so we needed to be able to give that to an agency to take on the developmental role and free up some time for me to work on other projects. 

SOLUTION

What was the scope of their involvement?

They took what had been created before on both Android and iOS, updated it, and fixed some of the issues. There was a slight visual redesign that they facilitated, and there were some slight functionality changes to the layout of the app. It went from a menu interface to a timed interface. Also, they updated functionality in terms of how we send data to the app for our store search capability. They were able to facilitate setting up a new server that we could use as a destination for the app to pull our store information from.

We started out at the beginning of the year talking with them. Our update period is toward the end of the year, so we had a few months of planning and requirements discussion before the actual update needed to start. After we got through all of our planning, we went ahead and started the update. It took hedgehog lab a couple of months from beginning to end in terms of development time. There were just a few small things that needed to be changed because of internal feedback. The project took a total of nine months.

How did you come to work with hedgehog lab?

I work in Houston, Texas, and my manager is based in Newcastle, England. Originally, when I was looking for an agency, we wanted someone that either I or the manager can work with in the same area. I ended up finding hedgehog lab because they had offices in Austin and Newcastle. I thought that could be well-suited because if I needed to go to the office, it would be a few hours’ drive, and they would be able to meet with my manager in her office. We contacted them and found out that the Austin office wasn’t really used for development specifically. Everything was run out of the Newcastle office. I searched different agencies and went through a list of contacts that I had. We wanted a firm that wasn’t going to be extremely high-cost because our budget wasn’t huge. Previously, the app had been done in-house by one person. We also needed a partner that was going to develop on both iOS and Android, had some web server capabilities, and was able to work natively rather than making a hybrid app.

How much have you invested with hedgehog lab?

We’ve spent around $50,000.

What is the status of this engagement?

We started working with them in the second quarter of 2016. The product was launched in January of this year. There were a lot of delays on our side. They finished most of their side of the project by November or December of 2016. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We don’t have any numbers yet because our company is very seasonal, so we’re coming up on our big buying season. In terms of time investment for us, I believe that previously the apps had been worked on over about a six-month period full-time. Hedgehog lab was able to get the coding done within a couple of months, so that allowed us time to work on other projects. They have a pretty robust testing setup compared to what we had before. We have minimal bugs and crashes now. I have had very few complaints from customers and internal users about any problems with the app. A lot of it is the same content and the same functionality as before but shown in a different way.

How did hedgehog lab perform from a project management standpoint?

We worked on Basecamp. I worked directly with them, posting back and forth to keep everything kind of in one place. We had a couple of phases in our project. At the beginning, the communication was off between us and hedgehog lab. Right at the time that we started with them, they were in a period of growth and were hiring a lot of people. For the first third of the project, there was a lot of problems with communication, but we finally got a test version sent out. After that, we all sat down together and realized that something had gone wrong. We worked with Kevin, who’s the lead client partner. He let us know that they were going to be making some changes in communication. For the rest of the project, we had really good communication. We had one main contact person and worked directly with Kevin as well.

The project was exactly what we budgeted. We did have some changes that needed to be made to the original requirements, which meant we went a little over. After the communication issues were ironed out, we were able to get more timely updates. We gave them a timeline, and they stuck to that.

What did you find most impressive about hedgehog lab?

This was my first use of an agency. I thought it was pretty impressive that they had a fairly small team of developers working on our app and got it done really quickly. They had a lot of talent working in their development department. We had one, maybe two developers working on each app.

Are there any areas hedgehog lab could improve?

We had those problems with communication in the beginning, but they improved right away when they realized something was going wrong. 

4.5
Overall Score That’s because of some of the issues we had in the beginning.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Communication was hard at the beginning. In terms of delivery of everything, it went really well toward the end.
  • 4.0 Cost
    Value / within estimates
    They’re a pretty great value. They’re not highly priced.
  • 5.0 Quality
    Service & deliverables
    I think the app is really high-quality. They have some talented developers working there.
  • 5.0 NPS
    Willing to refer
    It would depend on location because if someone was asking me here in the US, I might suggest somewhere else. But, for anybody in that area who would be able to communicate with them without any time zone issues, I would definitely recommend them.

Mobile App Development for Digital Banking Platform

"Everything they’ve delivered so far has been very polished. They’ve been using their heads."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2016 - Ongoing
Project summary: 

hedgehog lab is developing a native iOS app from the UI and UX all the way through to implementation. After the iOS app has launched, hedgehog will develop an Android app and perform routine maintenance.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
CEO, Digital Banking Platform
 
Verified
The Review
Feedback summary: 

The team at hedgehog lab is friendly and willing to provide excellent customer service. Their communication is quick and they are able to deliver all projects on time and within the specified budget. The experience of the team leads to smart decisions and high-quality results.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of a financial services company, which operates two digital lending platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We were trying to build a new iOS app for our new product, which is a venture in the digital banking space.

SOLUTION

What was the scope of their involvement?

We chose hedgehog lab as an end-to-end solution, who would deal with every aspect of the app design, going all the way through to the implementation, and then potentially maintenance going onwards. We provided a fairly broad spec and let them work on the UI [user interface], the UX [user experience], all the way through to implementation. They worked with our providers who supplied most of the back-office technology for the service. We’re now about two-thirds of the way through the project. It’s a native app for iOS, and it will be followed up by an Android app. hedgehog has also helped us with a lot of design aspects of rescaling a web app. We will continue to use them for some further business in relation to a web application for another project.

The app is going to be used for digital banking in the United Kingdom and elsewhere. It tries to give a fresh approach to people who realize their statement isn't as useful as it could be. Our app will send people push notifications whenever they make a transaction using their cards, it will categorize their transactions into travel or food, and it will alert them when they’re going to use an overdraft. It’ll compile all the fees they have in various areas and keep track of their spending. It will keep them informed and in control of their finances in a very clear and easy to understand way.

It’s also going to deliver, for the first time outside of private banking, a link for the consumer to consistently access a named individual at the bank. As a customer, if you ring technical support, you might get through to a call center. However, if you want to, you can call your account manager at any time, who knows you, and hopefully, you have a more intimate relationship with. The account manager can also deal with any complaints, issues you may have, or any lending decisions, particularly if you need a credit card or an overdraft extension. They are someone at the bank who you know by name and can talk to you reliably without going through to a different person each time. They have some power to make decisions about your account. That interface is managed by the app as well.

How did you come to work with hedgehog lab?

We initially contacted hedgehog lab after reviewing a white paper they did on trends in banking in the UK, which put forth some of their ideas. It also showed they were thinking about some of the challenges this industry is facing and the potential it had. They seemed like a great fit for what we were trying to do. We were looking at how we could apply up-to-date technology to this industry.

We put out a tender, and we had a long list which we narrowed down to five companies. We met with those five and hedgehog came at a very good price point. It was a project they wanted to be involved in, and that was reflected in the price point. We felt they had a keen interest in doing this from day one and wanted to be seen working on our project. We got the impression it was a personal interest of the guys behind the business. I think we got excellent value from them and what I believe to be a really good web development experience. This is not the first developer I’ve employed, but by far, the best work regarding performance and attitude. There have been issues along the way, but compared to other projects, it’s been a very smooth ride indeed.

How much have you invested with hedgehog lab?

We’ve invested around £80,000. [Approx. $103,310]

What is the status of this engagement?

We began working together around June of 2016, and the relationship is ongoing. There have been a few changes in staff, and I think the relationship has gradually gotten stronger the longer we’ve been with hedgehog lab. Recently, we got a new project manager who is fantastic. As the development work picks up, we’ve had a lot more insight into the team. I’d say that the UI process took longer than it could have. We possibly could have benefited from employing an external designer to work with their designer, but apart from that, it’s been relatively smooth.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We don’t have any post-launch stats, but we’re not at the end of this project. I can tell you how many days hedgehog lab has been developing for us, but that’s not very helpful. Hopefully, later, we’ll be able to come back and say they’ve built something that’s now used by X amount of people, but not yet, unfortunately.

How did hedgehog lab perform from a project management standpoint?

We use Basecamp primarily, but we have weekly calls with their project manager and weekly reports that are very succinct. It’s a very friendly and personal relationship with Tom, our project manager. He’s fantastic. We had a slightly more distant relationship with the previous project manager, who possibly had less time. Our relationship with the new project manager is better than the last one. Other than that, I think they’re possibly equally competent. Regarding personal approach, this guy is working in the way that we like to work. We have frequent email exchanges, and we’re on Skype all the time, so we have quick communication. We feel we can call whenever we want. We use Zoom for screen sharing on the weekly scheduled calls to update us on what’s been done.

The team at hedgehog lab is perfect for staying on budget and within deadlines. In the early days of the project, there were some delays. On the budget side of things, we’ve had no noises. Personally, I think we’ve gone out of scope in a few areas, but we haven’t had any worry about the budget. The things that went out of scope were possibly in the original scope of our tender and therefore should have been included.

It has taken longer than we wanted. I think we possibly could have had better UI design, which would have made that process quicker. There have been delays on our side as well, but now that we’re in development, we’re up to speed. We’ve got a project manager we like, and it’s running very smoothly indeed.

What did you find most impressive about hedgehog lab?

The team at hedgehog is excellent in a few areas. First, their general attitude; they’re simply happy, satisfied, driven people. I think they hire good people. They keep those people happy, and that is reflected in the attitude of everyone you deal with at the firm. Their culture is fantastic. Secondly, they are not clock-watchers. They put in extra effort to get a project on time. I think they share the vision first, and that has to be the way it’s being communicated to their team. From a people perspective, hedgehog is absolutely doing the right thing, and you feel that across every aspect of dealing with them.

Regarding technical competence, I have to admit hedgehog lab is very autonomous. We do not have to be sitting there, holding their hands, and telling them what needs to be smartened up. Everything they’ve delivered so far has been very polished. They’ve been using their heads. They’ve done little UI touches that you could have specified in a lengthy document and done all the thinking for them. Instead, they’re just doing it properly from day one because they’re good people using their heads and their experience. They know the unspoken things of how it should look, how it should feel, and the little touches. That’s very refreshing to see because we’ve been with developers before who built something bare bones, and it comes out missing those little things.

Are there any areas hedgehog lab could improve?

The communication surrounding the UI at the beginning of the project was not as good as it could have been. We had to step in with some app design help at a late stage because the visual app design wasn't quite what we were looking for. I’m not sure if that’s down to particular people at hedgehog, but I felt that was a bit of a weak point. I don’t know if we could have had more meetings around that. The previous project manager had a slightly different attitude related to getting it done without much dialogue and rolling it out for us to look at. It could have been better to have more in-person or on the phone communication rather than in Basecamp. It’s not a massive issue because we got what we wanted in the end. I feel that ultimately, the way that hedgehog lab was thinking and acting over the UI was correct and very thorough. So, it was a minor issue.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I’d love to give hedgehog lab a 5 because they’ve been very conscientious when it comes to deadlines. However, there have been moments that seemed to be out of their control which resulted in delays.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We’ll see what the finished app is like, but so far, everything we’ve got from them hedgehog lab been great.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended hedgehog lab.

Mobile App Development for Messaging Platform

"My expectations were high, and they delivered. There’s nothing they could improve on from that point of view."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2015 - Ongoing
Project summary: 

hedgehog lab was hired to begin initial development on a messaging app, which is detailed in the original review. The engagement now involves maintenance of the iOS app and development of an Android version.

The Reviewer
 
1-10 Employees
 
Glasgow, United Kingdom
John Connor
Founder, Dooey
 
Verified
The Review
Feedback summary: 

hedgehog’s team provides valuable insights and uses their experience to produce high-quality results which have led to a successful long-term partnership. Everything is delivered on time and within the specified budget, and communication is answered punctually.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Dooey, which is a new, non-linear messaging service that will launch next month. We got funding from Scottish Enterprise, Scotland’s main economic development agency, to actually sell the app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

The existing messaging platforms always have the same format of a linear conversation. When revisiting that conversation after being offline, you’d find it difficult to bring up the subject again or discuss a certain point. My idea was to review the conversation and branch off on a topic that’s important to the user, to discuss it further. That was the challenge I brought to hedgehog lab.

SOLUTION

What was the scope of their involvement?

They’ve designed and built the app from scratch. hedgehog lab has been working on it for over a year now since we got the funding. They came up with different scenarios, and we worked together to find the best way of building it out. Before that, we put together some wireframes and some design work so we could approach Scottish Enterprise to get the grant funding that we were after. hedgehog did all the backend development and the frontend design. Over the last year, we’ve worked with between six and ten people on their team. It’s quite a tight-knit team. We had designers at the start, and when they had finished, they moved on to different projects while the developers built it.

The branching concept is the main feature in the app, to enable users to branch off from the main conversation to a sub-thread. Also, users can have a social domain and a business domain, and they can search between these profiles. Each area has its own set of contacts and a general personal profile. It allows you to keep your social and your business life separate from one another. So, you can discuss work topics with your colleagues, then switch to the social side to talk to friends. Those are the two main features that were important to me.

The app is iOS, to begin with, but we’re working on an Android version that will hopefully be out at the end of summer. I’ll be handling the marketing, but they’ll provide some advice.

How did you come to work with hedgehog lab?

I received a recommendation from Fueled in New York and discussed the initial idea with them. They were interested, but the budget wasn’t there at the time to build it. They recommended speaking to hedgehog lab because they were fairly local to me. I knew of the work they’d done before, which was high-quality. I got a non-disclosure agreement signed with one of their directors. They really liked the idea, and we formed a partnership from there.

How much have you invested with hedgehog lab?

We’ve invested about £175,000 [$224,564].

What is the status of this engagement?

We started working together in February of 2015, and our partnership is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve done beta testing, and the feedback has been quite positive. We found one or two issues, but nothing that’s holding us back. On the whole, we’ve had very strong feedback. Users are pleased with the app and are finding it useful. It’s not offered to the general public yet, but we’re looking to launch within the next month.

How did hedgehog lab perform from a project management standpoint?

Everything is delivered within the specified timeframe and budget. They’ve been very punctual, and they’ve stuck to the budget as agreed. The communication has been great. We use email and Basecamp for discussing any issues that arise, but there haven’t been any major problems. During the design phase, they sent me emails with ideas and different options. The communication from the team and the project manager was very good. I couldn’t have asked for more. Every Friday, I get a breakdown of what’s happened in the previous week and the plan for the following week. They’ve kept me abreast of the situation, and I’m happy with the communication.

What did you find most impressive about hedgehog lab?

The strength and depth of their team have grown a substantial amount since I first contacted them two years ago. They’re able to provide lots of different insights. Their people have different experiences, and they bring in their own insight on what can be done better. They pass that on to the team working on the job, so the strength and depth of the team has been very strong and has impressed me the most.

Are there any areas hedgehog lab could improve?

I’ve not had experience with other software firms, but I’m totally impressed with the way they’ve handled the project. There’s no specific thing I would like to change. It’s been a very pleasing experience, and I’d choose them again.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There have been no issues. Everything’s been on time.
  • 4.0 Cost
    Value / within estimates
    I got quotes from different software firms. hedgehog was right in the ballpark, at the lower end of the spectrum. I was prepared to pay a little more, but I’m satisfied with the value for the money spent.
  • 4.0 Quality
    Service & deliverables
    My expectations were high, and they delivered. There’s nothing they could improve on from that point of view.
  • 5.0 NPS
    Willing to refer

App Development for Movie Search Tool

"hedgehog lab has done an amazing job. I have already received interest for the app."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Based off of their impressive website, the client hired hedgehog lab to handle the design and development phases of their app.

The Reviewer
 
Briston, United Kingdom
Jamie Bailhache
Founder, Find A Film Fast
 
Verified
The Review
Feedback summary: 

hedgehog lab contributed excellent ideas and high-quality work to the project. The client enjoys their partnership with the agency, which they describe as “easy-going.” hedgehog lab is praised for being informative and responsive.

BACKGROUND

Please describe your organization.

We've developed a film discovery app which makes movie recommendations based on information from social media accounts.

What is your position?

I am the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with hedgehog lab?

We needed help developing our new app.

SOLUTION

Please describe the scope of their involvement in greater detail.

hedgehog lab provided the entire design and development work for our app.

How did you come to work with hedgehog lab?

I first approached them at the middle of last year. I sent an email with my idea, and we met in Newcastle. Over the course of a couple of days, we discussed the idea and established how we could work together. From there, it was up to hedgehog lab to do the design work. I did some research for other available companies, but I had a good feeling about hedgehog lab from browsing their website and talking to their team.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was around $56,000 [40,000 GBP], not including tax.

What is the status of this engagement?

We started working together in November of 2015. The work for the app is almost complete. We're currently working on a few more tweaks, after which we will enter the testing phase.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

hedgehog lab has done an amazing job. I have already received interest for the app. They came up with some very interesting ideas and did a good job throughout our collaboration. We have a nice, easy-going relationship, without any corporate rigidity.

What distinguishes hedgehog lab from other providers?

I came to establish personal relationships with their team, from their designer to their developer and project manager.

Is there anything hedgehog lab could have improved or done differently?

I don't think so. They've been very informative throughout and have always kept us up-to-date. hedgehog lab was always quick to respond whenever we had a question or concern.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    I don't have a good benchmark for their value, though.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Marketing Firm

"I'm very impressed with hedgehog lab's ability to stick to schedules."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2015 - Ongoing
Project summary: 

hedgehog lab developed a complex mobile app designed to help the client's patients track metrics and take a more proactive role in their health. They have been developing the iOS and Android versions concurrently.

The Reviewer
 
11-50 Employees
 
New York City Metro Area
Co-Founder, Performance-Based Marketing Firm
 
Verified
The Review
Feedback summary: 

The project is now in the mid-development phase and the client has been extremely pleased with the engagement. hedgehog lab has met all of the client's specific design and UX requirements and has delivered everything on time.

BACKGROUND

Please describe your organization.

We are an umbrella company of a number of businesses. One of them is focused on diabetes, working with other institutions in order to provide advertising/healthcare services.

What is your position?

I am a cofounder of the company. One of the businesses of which I am in charge focuses on running a number of web properties and giving away free samples pertinent to the diabetes demographic like monitoring equipment.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with hedgehog lab?

We handle between 30,000 and 50,000 people with diabetes per day within our various properties. We are looking to create an application through which we can talk to these people effectively, helping them track the metrics related to their condition, providing food options, and other information. Our preoccupation with developing the app is, in part, business-related, but also comes from personal interest with what's currently available on the market. A large segment of the diabetes market in the United States is not being addressed properly, in particular lower-income families who lack the resources for the newest iPhone in order to run a Silicon Valley application that may be quite data-heavy. We want to make things more fun, easy, and simple.

We wanted to find a way of getting people with diabetes to use our application in order to help manage their health. Some of the main problems facing people with diabetes, especially type 2, are their eating and exercise habits as well as other controllable factors. Neglect in these areas can lead to the development of type 2 diabetes and the worsening of the disease in time. Our challenge, from a business perspective, was getting them to do something to help themselves when they hadn't done so previously. We were looking to apply gamification principles that have worked well across other health and fitness apps. Although our audience isn't typically preoccupied with health and fitness, there are many things that concern them, such as having a good source of recipes that they can rely for their meal plan, which creates a fun experience with the process.

The business challenge was in getting consistent, habit-forming use out of someone, and the ultimate goal being improving their health. From a business perspective, it is in the interest of insurance companies that these people take an active role in their own healthcare.

SOLUTION

Please describe the scope of their involvement in detail.

The main overriding goal was ease of use. The application has to be self-explanatory, which means that, given the complexity of what we're trying to achieve, it needed to conform to what people were used to. We couldn't do any wacky UX [user experience] experiments, but needed to provide a fun and engaging experience. This was an overall directive given to hedgehog lab.

Another unusual requirement was that, given the way in which we plan to market the app, we needed to have Android and iOS versions developed concurrently. Android is scheduled to finish development one month after the iOS version, which is atypical in the mobile space. We will include the apps in our current marketing flow, which is not aimed at specific operating systems. If it was only an iOS app, we couldn't simply mention an app in general for people to download, when roughly 50 percent of our users have Android devices.

We spec'd out the application fairly well before approaching hedgehog lab in terms of the functionality we needed, but there was an entire process that involved taking our specs and turning them into a minimum viable product.

We have in-house developers ourselves, so we're pretty tech-savvy, but we lack expertise in native app development. We took an approach of how we wanted the app to look on a mobile device, without fully understanding mobile paradigms needed for a good user experience.

I flew out to participate in a workshop with hedgehog lab for about a week. We hashed out what the app was going to look like, based on my company's preliminary designs. We ended up with a much cleaner user experience as a result.

How did you come to work with hedgehog lab?

I engaged with many firms, probably upward of 30. I wanted to make sure that I'd be confident in my selection. We're based in New York City and have an office in San Diego, so we looked in both of those locations. We also looked in California, New York, and other places in the United States and the United Kingdom. We didn't consider any India- or Philippines-based companies due to work communication barriers.

It came down to a number of things I was looking for, ones that hedgehog lab met in their entirety. One of those was their accuracy in making time and cost estimations. I was looking for firms with a lack of hubris. Many companies pitched extraordinarily heavy on how they're better than everyone else, which cannot be possible all of the time.

We were also looking for a company that would offer a warranty period for their work. I assumed that this would be true for most companies when entering this process, but it didn't turn out to be the case. Some companies charge clients even for fixing broken outputs if they are post-launch date.

Lastly, we wanted to ensure that they'd be willing to work with us. We feared a company that would just take our project, build it in isolation for six months, and present it. I didn't want to put money in a black box and hope for a good result. We had chats with their project managers in order to see what their processes were. hedgehog lab was willing to accept this, sharing any code that we requested.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost was $250,000, not including marketing efforts.

What is the status of this engagement?

We started working with hedgehog lab in December 2015. The project has passed its design phase and is now in mid-development.

The scope of our app is very large. It's not a true minimum viable product, but rather the version 1.0 of an app. Development time is expected to be five or six months. We expect to launch the iOS version at the beginning of August 2016. The Android version is scheduled for the following month.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Their design has been spot-on to our requirements. We didn't want a product that pushed the boundaries of UX design, but still wanted to have it be clean and modern, in keeping with the iOS 7 design. Their lead developer is very good with communication. He has come up with very reasonable data models for us.

How did hedgehog lab perform from a project management standpoint?

I'm very impressed with hedgehog lab's ability to stick to schedules. This all comes down to our project manager, who has given us a lot of confidence throughout. Everything has been delivered on time, except for a couple of minor delays, which hedgehog lab communicated in due time. We expanded the scope of the MVP during the discovery period, so the overall timeline was increased accordingly.

What distinguishes hedgehog lab from other providers?

Their CEO [Sarat Pediredla] assured us that, if they ever delivered a broken product, he'd personally jump in and start coding. I'm an active executive myself, so this appealed to me. Most other places we talked to felt very rigid and structured, giving us tight rules for what would happen if we stepped out of their contract lines. hedgehog lab has a bit more organic approach, which I thought to be good.

Is there anything hedgehog lab could have improved or done differently?

Their project manager is very good in terms of communication, but the people under him are less so. We have a good designer working for us, but I don't think he knows how to write. Whenever I received written communication from him, it looked like nonsense. This can be difficult to manage given that half of our communication is done through Basecamp. The following week will be interesting for us, given that the project manager will be on vacation. It remains to be seen how the rest of the team picks up his work.

There was a change in timeline for the completion of the iOS app that, although unfortunate, I thought was fair because of the complexity of what they were working on. It was frustrating to get our timeline pushed back a couple of months. This adds complexities in mobile development because, if our launch is going to coincide with that of iOS 10, we'll have to worry about iOS 10 compatibility, too. I may have other complaints once they've completed the project but, for now, I'm pretty happy.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS App Development for Fitness Startup

"The style guidance, the wire frames that are being produced, and the initial designs that were created have been excellent."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2015 - Jan. 2016
Project summary: 

hedgehog is designing and developing an iOS app that will be a niche social network for the fitness community. Working with few requirements, they brainstormed ideas and turned them into a functional app.

The Reviewer
 
Startup
Founder of Fitness Startup
 
Verified
The Review
Feedback summary: 

hedgehog excels at providing personal service and quick response times. Their design and branding decisions are spot-on, and their mobile industry expertise is helpful in making informed business decisions. Every hedgehog deliverable has been excellent.

BACKGROUND

Please describe your organization.

We’re a startup. We are creating an iOS application for iPhone. The app is targeted at the fitness community.

What is your position?

I’m the only director of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with hedgehog?

We are trying to build a niche social network around the fitness community allowing multiple fitness disciplines including runners, weightlifters, CrossFit, etc. It’s a platform on which users can connect, socialize, and follow each other.

SOLUTION

Please describe the scope of their involvement in greater detail.

November is month four of development, from start to finish. I’m not the developer. hedgehog has gone from me giving them a few pieces of paper, to going and meeting with them, and then doing a project kickoff meeting which was very useful for getting some ideas on the whiteboard for the iOS application. So now we’re into the fourth month of development, looking at a soft launch in December and a full launch sometime mid-January.

How did you come to work with hedgehog?

I just stumbled across them, to be honest with you. I live in Newcastle, and obviously, their development team is based in Newcastle. I started from scratch and did my research. Ideally, I really wanted to work with somebody around the area. I started talking to a company in London and they recommended hedgehog. Their developers are based in Newcastle, just five minutes down the road from me. I didn’t choose them purely because of that, but it is a plus point.

What is the status of this engagement?

The project is almost completed. As I said, we are planning for a full launch in January.

RESULTS & FEEDBACK

Could you share any results from this engagement?

Overall, I’m very happy with their performance. The guys are always easy to get a hold of. They’re very quick to get back to you if you send them an email, and I’m not their only client. I work in a similar environment with multiple clients and it is tough to get back to everyone straightaway, but I rarely wait very long for anyone to get back to me which is positive. The outputs of hedgehog's work have been fantastic. What I’ve noticed at the moment is that the style guidance, the wireframes that are being produced, and the initial designs that were created have been excellent.

When they did the initial design of the application, especially giving it some color and some of the branding, I went there thinking it might need a few major tweaks but actually, very little needed changing. So I was very impressed on that side of things. Once they get into their realm of what they’re all about, which is developing and branding, they’re excellent. All the outputs of work I’ve seen have been absolutely fantastic.

What distinguishes hedgehog from other providers?

They were very helpful on a strategic level. I went in the initial meeting thinking that we needed to launch it on Android and iOS. They helpfully made a very valid point. They gave me some statistics on user experience on iOS compared to Android, how many apps were being used, how long an average user is spending on an app, and iOS seems to be a major frontrunner. Their guidance was helpful because they were quite right and we ended up deciding to first launch in iOS and then we can launch on the other later.

Is there anything hedgehog could have improved or done differently?

The only very small weakness is on some of the initial sign up documentation, and I know it’s very hard to do that for an app. You want it to be as agile as possible and they’re a big advocate of agile development. It’s sort of trying to get the application noted down and show exactly what the application will do. That needed a few iterations before I was happy with it, but I think that’s natural. I wouldn’t see that as a massive negative. That wouldn’t put me off working with them at all. It’s just the approach you have to go through.

5.0
Overall Score It was worth noting about the iterations of the initial project documentation but once we got over that slight hurdle, everything’s been absolutely great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It was spot on.
  • 5.0 Cost
    Value / within estimates
    They’ve been absolutely precise. It’s a fixed cost. I’m not a developer per se, but I’ve got a technical advisor who is a developer and he’s very impressed.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I think they’re excellent.  

iOS Development for Energy Corporation

"We really enjoyed working with the hedgehog lab team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Based on a trusted recommendation, the client hired hedgehog lab to develop corporate apps for the iPhone and the iPad with the goal of promoting internal innovation.

The Reviewer
 
Europe
Web Editor, Energy Corporation
 
Verified
The Review
Feedback summary: 

The apps hedgehog lab helped develop were extremely successful, getting great feedback and thousands of downloads. The client praised the agency for their efficiency, friendliness, and ability to deliver high-quality work.

BACKGROUND

Please give a brief description of your company.

We are an oil and energy company that operates internationally.

What is your role at the company?

I am the web editor of the company.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached hedgehog lab?

We needed to develop corporate applications for the iPhone and the iPad. This project was intended on promoting innovation throughout the company and attracting new target audiences.

SOLUTION

Can you talk about the scope of the project?

It consisted of one-off app development for the project.

What was your process for selecting hedgehog lab?

hedgehog lab was recommended to us by an agency we currently work with.

When was the project completed?

The work was completed in 2012.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

hedgehog lab performed excellently in every way. We got terrific feedback on the applications they developed, and there have been several thousand downloads.

Is there anything unique or special about hedgehog lab that really makes them stand out? 

We really enjoyed working with the hedgehog lab team. Their company is efficient, helpful, friendly, and delivered perfectly on time to a very high standard.

Looking back on the project, is there any area that they could improve or you would do differently?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS Development for Marketing and Analytical Firm

"hedgehog lab has performed well so far. I felt like they took more of an interest in the idea and were excited about its possibilities."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

hedgehog lab partnered with the client to create a mature business model, provide high-level technology road map, and build a responsive iOS app.

The Reviewer
 
1-10 Employees
 
United Kingdom
Founder, Marketing and Analytical Firm
 
Verified
The Review
Feedback summary: 

hedgehog lab has performed well as a partner to the client, delivering high-quality work as well as enthusiasm. The agency has suggested new ideas and alternatives throughout the project and is praised for their creativity.

BACKGROUND

Please give a brief description of your company.

Our company is a multiplatform startup focused on providing analytics and marketing capabilities to the SMB [small to medium-sized business] hospitality trade as well as revolutionary new data set to consumers via a new type of lifestyle/bar app.

What is your role at the company?

I am the founder at the company.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached hedgehog lab?

The main issue we were trying to address was how we could make a crucial element of our data set work with limited initial user uptake. We wanted to build and iOS app and responsive online platform that integrates with each other as well as deployed smart sensor hardware and then to launch said capability efficiently and effectively.

SOLUTION

Can you talk about the scope of the project?

The project thus far has been two sessions of strategy and proposal definition where hedgehog lab have helped us to create a more mature business model and advised on potential pitfalls to avoid or features to implement. The second session was more focused on providing a high-level technology roadmap and customer journey, again in pursuit of maturing the overall business model. The project moving forward will involve further "discovery" to ensure the platforms are offering the maximum amount of value to our target audiences, the branding is on point and the overall messaging is clear. Following this definition, the build will commence which will compromise of the iOS app design and development, the B2B [business-to-business] platform design and development, the management platform and all the integration elements in between. There will also be a requirement to liaise with our device manufacturers to ensure that all elements of the business model will function effectively together.

What was your process for selecting hedgehog lab?

I looked at the top-rated developers in the U.K. and U.S. I spoke to a number of companies and hedgehog lab was referred to me by an agency. Upon contacting hedgehog lab they were very proactive in getting to understand the business and its requirements and making us feel like a valued customer. Once we finished our two consultation sessions I requested references from hedgehog lab, which they supplied without hesitation. I spoke with one of the referees who spoke highly of the business. In truth, I had largely made my mind up prior to that anyway as having seen hedgehog lab's operations in Newcastle and heard about their upcoming expansion I could see this was a team that knew what they were doing. Furthermore whilst they are more expensive than some smaller app houses of say five people as this is the first venture of its type I have embarked on, I felt that the varied and extensive nature of the employee resource available to them (designers, developers, project managers, strategy guys, and directors) would make for less mistakes in the long run.

Can you give a sense of the size of the initiative? 

Full project quoted at £150,000 [approximately $243,000].

When was the project completed?

Initial consultations were quick to arrange and took around one to two months, and could have been quicker if required, no doubt. Full project has not begun development but has been quoted at eight months development time from commencement

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

Concept Definition

  • Discussed which features were good and which were not.
  • Discussed how best to attract target audience and ensure reduced bounce rate upon download.
  • Discussed how the tech can work and what we would require to realize our data ambitions.

Feature List

  • Agreed feature list for both the iOS and online platform.
  • V2,3,4 potential features outlined.

Full Project Quote

  • Full project costing.
  • Full project time lines (each bit broken down into development hours).

Investor Material Upon Request

  • Staff biographies.
  • Hosting packages available.

Ad Hoc Support

  • hedgehog lab have helped guide the wider business objectives by providing industry information and Investment advice.
  • hedgehog lab also reviewed our prototype, built in house, to ensure it was on point prior to seeking investment.

Is there anything unique or special about hedgehog lab that really makes them stand out? 

hedgehog lab has performed well so far. I felt like they took more of an interest in the idea and were excited about its possibilities. They regularly came up with new ideas and alternative options and had a genuine desire to see the business succeed. There were regular follow-ups during strategy consultations and beyond had left me feeling confident, upon commencing the main build, that I have a team that is on the ball, focused yet also creative and fun to work with.

Looking back on the project, is there any area that they could improve or you would do differently?

Not so far.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Health Care Consulting Firm

"Their performance was great. We really enjoyed their team, and we got the feeling that hedgehog lab is a well-rounded group of people."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client hired hedgehog lab to collaborate with them on their new app, particularly with the UX, design, and visual build aspects.

The Reviewer
 
United Kingdom
Director, Healthcare Consulting Firm
 
Verified
The Review
Feedback summary: 

Although there were no metrics to measure their contributions, the client reports that hedgehog lab was an effective partner. The client praised the agency for their great performance and friendly staff.

BACKGROUND

Please give a brief description of your company.

We are a health care consulting firm, and we focus on elements of health care informatics.

What is your role at the company?

I am a director at our company. 

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approached hedgehog lab?

We were looking to create a new app for health care professionals, primarily nurses and doctors, and we needed a good user interface.

SOLUTION

Can you talk about the scope of the project?

The scope of the work consisted of the UX [user experience], design, and visual build of the mobile application.

What was your process for selecting hedgehog lab?

We spoke to a number of similar companies who would be capable of completing our task and, in the end, we liked hedgehog lab's approach the best.

When was the project completed?

The project was completed in October 2014 after a few weeks of work.

RESULTS & FEEDBACK

What were the results of the project, and are there any metrics you can share?

There are no metrics to share at the moment, but we can say that their performance was great. We really enjoyed their team, and we got the feeling that hedgehog lab is a well-rounded group of people. The outcome was what we needed. Also, they also are an extremely friendly bunch which made the project that much more gratifying.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer