Global App Developer based in UK, USA & Europe

Gold
VERIFIED

hedgehog lab is a global digital product consultancy which partners with brands and enterprises to help them achieve their business goals using emerging technologies. 

With over a decade’s experience in technology, design and product development, we’re experts at delivering digital solutions that deliver real, demonstrable business impact for our partners.

Whether it’s iOS, Android, web, immersive or voice, our exceptional design and engineering credentials have helped some of the world’s biggest organisations to challenge their status quo and provided digital experiences that have transformed their businesses.

Our passionate and award-winning team spread across offices in London, Boston, Newcastle Upon Tyne and India has delivered industry-leading results for household names all over the globe including Santander, Microsoft, Kodak Alaris, AkzoNobel, Deliciously Ella, Mitsubishi amongst many, many more.

If you’ve got a business challenge that you’d like to discuss with our experts, get in touch today.

 
$50,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2007
Show all +
London, United Kingdom
headquarters
  • 256-260 Old Street
    London, LND EC1V 9DD
    United Kingdom
other locations
  • 50 Milk Street
    Boston, MA 02109
    United States
  • Generator Studios, Trafalgar Street
    Newcastle Upon Tyne, TWR NE1 2LA
    United Kingdom
  • Unit 301 Maple Celestia, Plot 49 Jayabheri Enclave, Gachibowli
    Hyderabad 500032
    India

Portfolio

Key clients: 

Mitsubishi Nissan Northumbrian Water E.ON Energy AkzoNobel Santander CMC Markets  Financial Times Channel 4 B&M Stores Kodak Alaris  Fitch Learning

Santander - Fueling FinTech Innovation

The global banking group, Santander, recognised the banking industry is about to change rapidly, with the growth of FinTech digital technologies that are set to disrupt the industry. With this in mind, Santander's innovation team got in touch with our Boston office to explore how AR, VR, MR and mobile could change banking. From there, our team of designers and UX researchers embarked on an innovation exercise involving multiple

design sprints to generate an innovation vision for Santander.

The team began by looking closely at the current state of the banking industry as well as how customers felt about dealing with Santander. Following this, they conducted a survey over two days, from which several vital points arose:

  • Personalisation is a high priority for today's bank customer
  • Most customers are banking digitally rather than in-branch
  • Mobile apps are outperforming desktop online banking
  • Online chat is the primary means of contact when customers require help
  • Face-to-face communication isn't a high priority when building a relationship with a bank

Using this data, the team were able to develop cutting-edge ideas for banking on the high street, in the home and on-the-go using mobile. These incorporated many branches of emerging technology, including Artificial Intelligence (AI), Augmented Reality (AR), biometrics and 'smart' solutions. This strategy was presented to Santander to explore in their Innovation Lab.

Microsoft HoloLens and Zero Carbon Futures

Our Immersive team has been exploring ways to raise productivity across sectors by leveraging the potential of mixed reality technology. Shaun Allan has been advocating AR/VR and MR at various networking events and in one such event, he connected with Mike Taulty and Pete Daukintis from Microsoft. They discussed the prospect of using Microsoft’s Mixed Reality hardware in the automobile industry.

The inception of an

idea

To explore the idea further, Shaun got in touch with Anya Bramich from Zero Carbon Futures. Zero Carbon Futures, an electrical vehicle consultancy – has been assisting towns, cities and nations to adapt the introduction of low carbon vehicles.

Shaun and Anya discussed the issue of maintenance in electric cars like Nissan Leaf. The brainstorming sessions led to the development of a prototype intervention for assisting maintenance technicians to ‘remove, repair and replace’ fuel cells from a Nissan leaf.

The outcome

Following the meeting, hedgehog lab setup a five-day hack along with Microsoft and Zero Carbon Futures and developed an interactive experience on Microsoft HoloLens showing a step-by-step implementation process to ‘removing, repairing and replacing’ the Nissan Leaf’s fuel cells.

Mitsubishi - Connected Car, Design & Discovery

We were approached by Mitsubishi Motors to discuss hedgehog lab collaborating with them on a connected car design brief using the Android Auto operating system to produce a Vision & concepts for their European car launches in 2017 and further.

Our design team were given an open brief and tasked with holding a design sprint to look at direction and areas we could focus our vision for connected cars on –

looking at solutions for the short term in 2017, and also mid term for 2020.

Jamie's 15 Minute Meals

Channel 4 and Fresh One were looking at developing a second screen mobile companion app for their television show. hedgehog lab was chosen as the preferred post-PC partner to work with them.

With 12 weeks to go to the launch of Jamie Oliver’s biggest television series 15-Minute Meals, Channel 4 came to us with a challenge to architect, design and build a fully working iOS app for iPad & iPhones within this

timescale.

Since this was one of the earliest apps built for a retina iPad device, we faced completely new challenges with scroll performance when browsing recipes. Using retina quality images slowed the app down considerably in the initial stages and we had to figure out a series of optimisations that helped us deliver the ability to deliver great experiences in future apps that used a lot of media for customers like Booths.

Thales - Civil UAS Digital Concept Project

Thales is a world-leading innovator across the Aerospace, Defence, Ground Transportation, Security and Space industries.

Thales Group, a leading multinational, designs and builds electrical systems as well as providing services for sectors like defence and security. The company contacted us to discuss a collaborative partnership related to a large-scale digital project focused on the worldwide UAS (Unmanned Aerial

Vehicle System) industry.

Following a one-day workshop, aimed at getting to the heart of the problem, we undertook an innovation sprint to explore possible solutions. These we outlined in a concept proposal, which uncovered opportunities for the short, medium and long term, keeping in mind how certain technologies will no doubt advance in the coming years. The proposal was presented to Thales during a follow-up workshop.

hedgehog lab’s Chief Design Officer, Ray Clarke, said: “Thales approached us about this project because of our expertise and experience when it comes to designing products that meet – and exceed – consumers’ user experience expectations. I was delighted with the work led by Senior Lead designer, David Miller. We started with a blank canvas, which was both exciting and challenging, and by the end of the exercise were able to provide Thales with a solid three-pronged approach, incorporating what they can do now, what they could do in three to five years’ time and what they could do, say, 10 years from now.”

Fitch Learning

Fitch is a leader in training and development for the financial services sector. By its own admission, however, its apps had been built for function over form and were lacking strong design. Management, therefore, decided to outsource maintenance of the suite and contacted us after reading our White Paper on mobile trends in banking.

At the same time, the company had recently released Fitch CFA, a web resource

that helps accountants pass their exams with learning materials, videos, questionnaires and more. The concept was undoubtedly strong, but Fitch saw greater potential; most of those studying for the qualification would be based in busy cities and could, therefore, use a mobile app during commuting ‘dead time’. They would also be relatively affluent so would have access to tablets. hedgehog lab was therefore tasked with producing a companion app, Fitch Learning Cognition, which would replicate the web content in a mobile-friendly fashion.

ForeignExchange.com - Gain | Capital

Gain Capital chose us to help accelerate the Beta launch of their new platform ForeignExchange.com

Gain Capital had an MVP that was built by an in-house team that was facing critical technical challenges delaying the launch. hedgehog lab was brought in for our interactive web experience in HTML5 & AngularJS to support the rapid acceleration of the project to a Beta launch. We used our technical expertise

and skilled team to provide rapid R&D capabilities. The Beta was delivered ahead of schedule and allowed Gain Capital to launch the platform behind foreignexchange.com on time.

ForeignExchange.com is a subsidiary of GAIN Capital, a publicly listed financial services company on the New York Stock Exchange (NYSE: GCAP). It was founded in 2015 to meet the growing need for cheaper, easier and trusted international money transfers. The service is designed for anyone to use, from individuals looking to make small one-off payments to corporations making millions of dollars of transfers. They offer over 26 currency pairs that can be delivered to most countries around the world.

EDF

The challenge: how best to engage? EDF, a national leader in the gas and electricity market, caters to homes and businesses of all sizes throughout the UK. To engage this broad customer base, the company’s business and marketing team had been sending out a regular newsletter as a means of circulating dynamic content and keeping people up-to-date on the organization's latest activities.

The problem was they had little

idea what was happening to it after distribution and were therefore unable to generate the kind of insights they desired. Recognising more needed to be done to understand – and, perhaps more importantly, engage with – its customers, EDF began searching for a digital partner with whom to work on a solution. Following due diligence, it committed to hedgehog lab.

As our Lead Designer David Miller explained: “All content was being shared through EDF’s official magazine in PDF format. The company, though, was finding it difficult to determine ‘who was opening the document? Who was reading it, which sections were being read the most, Which was being looked into further and which tended to generate leads? The ultimate aim was to raise engagement; EDF wanted to keep communication levels consistent, rather than simply reaching out to customers during renewal periods.”

Design Sprint: Creating a platform to solve the ‘engagement’ problem

Having been briefed on the problem, our design team launched a design sprint aimed at generating ideas for a robust platform that would serve the company’s needs.

Hult Feedback

Hult redesigned their One-Year MBA curriculum to fully integrate the teaching of critical ‘soft skills’ and measure students’ development in a systematic and comprehensive way. We helped and build the responsive web platform in HTML5 to underpin this.

Research has shown that the skills employers look for the most in MBA graduates are interpersonal skills: communication, self-awareness, and teamwork, also known as

“soft skills.”

We created a responsive web platform that allows students to develop these skills, give, receive and also request feedback with other students. This required us to work alongside their authentication provider and customer relationship management on a global scale.

Hult Journeys

hedgehog lab is Hult International Business School’s preferred post-PC partner. Hult Journeys was one of the data-driven apps which we developed as part of our partnership with Hult.

Global minds: Hult student and Alumni stories

The app has 385 interviews with students from all over the world describing how studying with Hult has progressed their careers studying for One-Year MBAs up to Bachelor of Business

Administration.

Development – Best quality back-end system was developed to interact with the huge data available in the form of testimonials.

Design – Best design practices were implemented to make the app look as beautiful as it is.

User Experience – Simple and intuitive design processes were used to provide an effective user experience to the users.

Content – 385 testimonials from Hult alumni were entered into the app to provide a complete experience of studying at Hult

Portl

Our client, a professional headhunter, had noticed that many talented freelancers struggled with business development. Fewer and fewer firms, meanwhile, were looking to recruitment agencies to source freelance staff, deeming the costs prohibitive. An app that brought the two parties together without the need for a middleman would, therefore, solve both problems. Having already developed the concept, our client selected hedgehog

lab to turn that vision into reality based on our experience working with start-ups.

Portl, as our solution is known, is a universal app – that is one that works on both the iPhone and the iPad, using the same codebase. It differs from the competition through emphasising ‘introductions’, not just available jobs, and is highly user-friendly, with intuitive registration and easy onboarding processes.

At the heart, the app is a search feature that lets clients find freelancers based on different criteria. Once they have narrowed down their selection, they can then purchase credits to ‘unlock’ freelancers’ profiles and access contact details. We even included an availability update request so clients could first ensure selected individuals will be free to work when required. The app, which integrates geolocation, also allows users to communicate via email, text, WhatsApp or social media.

Out & About - The Camping and Caravanning Club

Out & About provides listings of camping meets and temporary holiday sites run by members of the Camping and Caravanning Club which are ideal for short or long stays and often in or close to scenic locations.

This app is exclusively for Caravan and Camping Club members.

This app provides information on low-cost camping destinations across the UK, exclusively for members. The events are

classified as either Club Meets or Temporary Holiday Sites; the app also highlights Featured Events, as featured in the Camping & Caravanning magazine.

Out & About is a brand new product and is a companion app to SiteSeeker. We designed it from scratch and created the UX and UI for the product. We also incorporated the data downloader we developed for SiteSeeker to improve reliability and download times.

Road Respect - Augmented Reality App

Led by a collective of North East councils, the Road Respect campaign aimed to discourage young people from driving after drinking or taking drugs. Organisers knew an app would need to ensure the message stuck and saw AR could have a major impact with the tech-savvy demographic.

After being given access to empty stores in the Metrocentre, Gateshead, and The Bridges shopping centre, Sunderland, we used vinyl stickers

to make it seem like they were car accessory shops, the ‘accessories’ featuring the campaign hashtag #idiotisachoice. These new ‘shop fronts’, then, acted as a trigger for an app that showed a Vauxhall Corsa crashing through the window – accompanied by the sound of screeching brakes, smashing the glass and engine revving – the instant tablets were pointed at them. Campaign teams could thus use this to attract passersby, who would go on to take part in simulations within the stores themselves.

This was a flagship project on the grounds of scale alone, given the huge target images, meticulous planning necessary to ensure realistic detail and the fact that, as far as we knew, no AR firm had yet done anything as ambitious in a retail environment. The setting did pose challenges, but nothing we couldn’t overcome. We worried, for instance, that reflected light could stop the app from reading the triggers. But by blocking out parts of the image during testing, we confirmed this would be insufficient to interfere with the process.

Connected device washing machine app

We worked with the manufacturer on this “Internet of things” app. It allows the user to connect to their washing machine with phones and tablets and control it from the comfort of another room and customise wash programmes to meet their needs.

After discovery sessions and a workshop to determine the functions of the app we mapped out the app and produced wireframes (see example below) for all sequences and scenarios a

user would be faced with. We were provided with a prototype machine to work with and test on.

Users can select from pre-programmed washes or create their own custom washes. The app also saves the last five washes or allows the users to select a favourite wash. The app gives full control over all the wash functions, a wash can be stopped, started or paused from a users phone or tablet and whilst in progress a timer shows how long is left and what stage the wash is at.

Redefining the Digital Billing Experience - Northumbrian Water

Northumbrian Water approached hedgehog lab, along with a select number of local companies to participate in & lead a design sprint.

We were nominated to run the design sprint and lead the UX and design elements of the sprint, with the other companies focusing more on their core specialities which included existing data feasibility and Augmented Reality / Virtual Reality technologies.

Our Design

Sprint broke down as follows:

Day 1 – Understanding the problem

Day 2 – Exploring our options

Day 3 – Focusing our direction

Day 4 – Prototyping

Day 5 – Test & Learn

Police Media Uploader

Medialogix specialises in digital workflow and digital asset management solutions with a strong presence in the public sector helping the NHS, Government and Regional police forces to manage sensitive media assets.

With mobile becoming a key tool in the policing front, they approached us to build a Media Uploader app for a regional police force that allowed officers to capture images, video and audio in the field,

fill in a form with relevant case information and upload it to a central asset server. This would enable officers to spend more time out in the field and less time filling in paper work.

SiteSeeker - The Camping and Caravanning Club

SiteSeeker is a campsite search tool from The Camping and Caravanning Club, offering users detailed information at their fingertips. The app is used to find, filter and favourite the right campsite for their needs. Club members can get access to over 1,500 Certificated sites also.

Since 1901 The Camping and Caravanning Club has helped over a third of a million members reap the maximum enjoyment and

value-for-money from their camping. They had an existing app and felt it was time to refresh and update it so we were tasked with reviewing, redesigning and rebuilding SiteSeeker.

Users will now be able to search for sites using a distance slider and get directions to their chosen site through their device’s own map app. Other changes have been made to improve reliability, download times and provide a better user experience and increase user interaction with the app. We have also developed the companion app Out & About for CCC members.

Klipcraze

Klipcraze is the first ever competitive social app where users can win amazing prizes for free. Everyone has the same chance to win, there are no judges or random winners. Users find a prize they like, join the craze and complete the task to win.

We were initially engaged to rebuild the front end of an existing iOS app, attaching to existing APIs. The design of the app was severely outdated so after suggesting a

number of quick wins, the client requested us to refresh the UX and UI on key parts of the app to bring it up to date with current iOS design standards.

After seeing multiple issues with the way the APIs had been written, in terms of coding standards, missing functionality and ease of integrating them into the front end, we took on a full rewrite of the API data set as well as rebuilding the data structure.

The app has evolved substantially from the original scope, which was to recreate the functionality of the existing app, as well as the client both suggesting new functionality and taking on some of the enhancements we suggested along the way.

The first craze went live at the start of March 2016.

Thinking Digital Conference

The official App for the Thinking Digital conference includes real-time updated full schedules across the 3-day event. Masterclasses, real-time speakers schedule with now and next feature to keep users up to date with talks and last minute changes. The app allows attendees to connect directly with speakers and other delegates.

Thinking digital is a three-day event drawing together exceptional talent from the worlds of

technology, media, science, industry and the arts. It attracts speakers from around the world to come to Gateshead to share their wisdom and experiences to encourage delegates to pursue their passions and dreams. Importantly our Thinkers leave each year with a greater sense of connection to their passions and insight into the world around us...

We developed the app on both iOS and Android platforms that complement the conference on many interactive touch points both for the end user – and informing and updating organisers on attendees and their behaviour & well being during the event.

1UP

We worked with the start up venture 1UP, to create a mobile platform that empowers anyone to connect and interact by adding the element of competition when posting videos.

1Up is a group-based social media platform centred on videos. Originally the main concept of the app was under development and at an intermediate stage and hedgehog lab was asked to accelerate and mature the platform for release.

With

social media challenges becoming the next big thing, we looked to use technology to grow a platform that allows users to capture and share videos or photos,  showing off their talents or voicing an opinion, and introducing a level of competition and gamification via leaderboards.

FoodMood

The idea of FoodMood was envisaged by our clients when thinking about the problems of searching for local restaurants online.

Searching for a restaurant online is often tedious, with long lists of restaurants whose names don’t mean much, as well as not being personal to the users own likes and dislikes. We wanted to change that…

FoodMood was created as a solution to this problem which

emphasises on a personalised, visual and fun user experience to find a restaurant in the most efficient way.

New College Durham

New College Durham approached us to create a pair of Social Case Study apps available for mobile on both iOS and Android - the main focus of the app centred around profiling current, prospective and alumni students and the ability to upload and share their own work with the NCD community.

The app creates a socially driven way for students to interactive review and comment on each other's achievements and project

work.

The key feature of the app allows students to upload work into their own personalised portfolio spaces –  which other students can then comment on, leaving feedback and ratings. Students are able to upload text, images, video and sound content directly via the app.

Non-students of the College can also download and use the app, however commenting and reviewing is currently restricted to current students. Another feature of the app allows users to search for specific articles.

Security and moderation are also key concerns with apps of this type. Staff members of New College Durham were granted permissions to access and moderate all content before it hits the front end of the app, which allows all published content to be relevant and avoids conflict.

The Boat Paint Guide - AkzoNobel

AkzoNobel is a leading global paints and coatings company, and a major producer of speciality chemicals. The business turned to hedgehog lab when it was looking to further the development roadmap of an existing in-house app focused on International, a coatings brand used to protect boats for more than a century.

The Boat Paint Guide, which runs on both Android and iOS platforms, includes:

A Quick Reference

Guide for detailed product information

Health and safety information

A Store Locator to help users find their nearest International dealer

A Paint Estimator that calculates how much paint will be required for a particular project based on a boat’s dimensions

Videos from International Yacht Paint (Europe) and Interlux Yacht Paint (US/Canada)

A compatibility tool for comparing anti-fouling products, which sets out next steps for users looking to repaint their yachts

Among the changes introduced by hedgehog lab, were updates to the User Interface across several areas, including safety and support pages as well as legal information. A number of bugs were fixed and performance improved. In each instance, layout constraints had to be carefully applied, since the app had to cater for devices ranging from iPhone 4s to iPad Pro.

Fitch is a leader in training and development for the financial services sector. By its own admission, however, its apps had been built for function over form and were lacking strong design. Management, therefore, decided to outsource maintenance of the suite and contacted us after reading our White Paper on mobile trends in banking.

At the same time, the company had recently released Fitch CFA, a web resource

that helps accountants pass their exams with learning materials, videos, questionnaires and more. The concept was undoubtedly strong, but Fitch saw greater potential; most of those studying for the qualification would be based in busy cities and could, therefore, use a mobile app during commuting ‘dead time’. They would also be relatively affluent so would have access to tablets. hedgehog lab was therefore tasked with producing a companion app, Fitch Learning Cognition, which would replicate the web content in a mobile-friendly fashion.

The Banker, Top 1000 Banks - Financial Times

We worked with the FT to provide an HTML5 based solution for the Top 1000 Banks project. FT was looking for a partner to develop a web app which they could deploy on multiple mobile platforms while ensuring that the project was ready to meet the publishing deadline for the magazine.

HTML5 – Developed in HTML5 to ensure effective deployment on multiple mobile platforms.

Design & Development – Use of agile

development methodologies to ensure top quality development processes while still meeting challenging timescales.

User Experience – Consistent user experience on every mobile platform while following best design practices.

Extensible re-usable framework – Enables FT to utilise this for future projects

hedgehog lab is Hult International Business School’s preferred post-PC partner. We have been working on multiple projects ranging from a long-running innovation project to re-defining the prospectus for the digital age.

To develop the Hult Prospectus, there was a clear vision that set out to take advantage of technology to make the e-book experience better.

The system uses embedded content throughout, with a

focus on content manipulation to allow the user to browse and explore without being interrupted. An interactive tool with the intention of not appearing and behaving like a common subscription app.

Innovation – A completely new era of the prospectus was designed and developed for Hult.

User Experience – Innovative design interactions were implemented to enhance the user experience.

Design & Development – A mixture of beautiful images and videos along with relevant articles were all seamlessly integrated into one app without losing performance quality.

Bespoke Development – The whole app was developed on software written specifically for the client requirements.

Booths Loyalty Scheme App

Booths approached us to enter a partnership to develop a mobile solution for their retail loyalty scheme. Out of this partnership came an engaging and immersive mobile app which provided Booths consumers with the opportunity to interact with their beloved brand at a personal level.

We worked alongside Booths’ existing digital agency & the supplier of their brand new retail loyalty scheme to deliver an engaging

& immersive iOS (iPhone & iPad) app with rich photography on recipes, ability to check their purchase history & view latest offers from the stores.

Dooey

The multi-thread social and business messaging app. Dooey lets you message in groups and branch out into different topics. Chat with friends and family or use it for business, speak to clients/teams and share files easily.

Dooey’s founder, John Connor, approached us with a vision for a new kind of messaging app – one that would simplify users’ lives by bringing work and social communications together in a single

place. Based on a clutter-free interface, Dooey would also offer a clear alternative to typical messaging platforms.

With this brief in mind, we divided the app into two dedicated channels, allowing users to switch seamlessly between ‘social’ and ‘business’ modes, and to allocate contacts to one or the other. We also developed a communication tool known as ‘branching’, which allows users to stray from the main thrust of conversations to focus on certain points using connected chat boxes.

Central to the design team’s thinking was clean and clear functionality. Hence, a maximum of three hierarchical branches was imposed. A ‘breadcrumb trail’ was also used for ease of navigation.

Designer Andy Kelly said: “We wanted to create a product with a lucid interface, amazing design and an optimised performance. We are confident we have achieved this.”

Although the Road Respect campaign was effective as a whole, there was one area we felt could be significantly improved; the simulator, which was screen-based and used generic landscapes, failed to immerse the user in the experience of driving. We, therefore, contacted organisers following our initial involvement to discuss creating new version run through VR headsets. We already had a 3D model of Newcastle’s Quayside prepared

and were able to use this as a starting point for our hard-hitting proposal.

After gaining the backing of the councils, we went on to map out large and varied stretches of the region, using photographs, Google Earth and more, before blending this into a realistic and recognisable driving experience. The key to the final product’s success was our unashamed rule breaking; typically, high frame rates are seen as a must for smooth VR, but we deliberately dropped them in parts to mimic intoxication, leaving the user nauseous as functions such as steering was rendered hard to control.

Once ready, Oculus headsets featuring the simulation were taken to events throughout the North East in a mini-bus branded with the campaign logo. The experience proved popular and, as was the hope, deterred many from even considering driving while under the influence.

Reviews

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Android App Development for Income Tax Platform

"Compared to our previous developers, hedgehog lab had much more experience working with relevant technologies."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2018 - Ongoing
Project summary: 

In addition to updating an iOS application, hedgehog lab developed a complementary Android version for a tax assistance startup. The app is built with Microsoft Azure and retrieves pertinent data for users.

The Reviewer
 
2-10 Employees
 
New York, New York
Director, Startup
 
Verified
The Review
Feedback summary: 

hedgehog lab has contributed conceptually to product design, and their management approach has fostered a friendly working relationship. Their team demonstrates a sound understanding of project requirements and possible solutions. They are responsive and collaborative, making them an ideal fit.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of a startup that offers a tax assistance application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We already had an iOS application built by another vendor, but we were looking for a new development shop to take over the Android development. We engaged hedgehog lab to create that new product and orchestrate a redesign of the iOS app.

SOLUTION

What was the scope of their involvement?

Their team got familiar with our current practices and our one- and two-year visions of where we wanted the apps to go. They conducted a full review of our existing iOS application and suggested some changes for the update. Throughout the Android development process and the iOS update, hedgehog lab found better ways to summarize the app’s data, along with more appealing displays and colors. hedgehog lab utilized Microsoft Azure in the backend and coded both products with their native languages.

Our application helps users who have homes in two or more states track how many days they spend at each location. If one owns multiple homes, it’s possible that you could be considered a resident in a second state by spending too much time there, which would then require paying income taxes. We help users track their days in different states, and the app produces reports they can share with accountants or attorneys while filing taxes.  

What is the team composition?

They have a pretty large team, but we only interface with two people—a frontend designer and a backend developer.

How did you come to work with hedgehog lab?

We searched online for companies, and hedgehog lab seemed to have good reviews. We compared several new vendor options against our existing provider, but we liked what hedgehog lab had to offer. They had some exciting ideas in the first meeting, and we thought they were reasonably priced for the services they provided.

How much have you invested with them?

I’d estimate we’ve spent between $50,000–$75,000.

What is the status of this engagement?

Our engagement began in November 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the pre-launch stages with the Android product, but so far, we’ve had a healthy working relationship with them. They’ve been collaborative and understanding of our needs.  

How did hedgehog lab perform from a project management standpoint?

They’ve been very responsive. We’ve made good use of Monday.com for our project management needs because that’s easiest for them. Otherwise, we work well through phone calls and emails, as well.

What did you find most impressive about them?

Compared to our previous developers, hedgehog lab had much more experience working with relevant technologies. They knew what they were talking about.

Are there any areas they could improve?

A very small critique would be that they could offer more in terms of in-house testing, but my team also prefers to be very hands-on, so we help out with that process. Otherwise, hedgehog lab has done really well. They’re on top of everything and keep up with timelines.

Do you have any advice for potential customers?

Take full advantage of the experience they have, and feel comfortable and confident in the solutions they recommend.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Design for ERP Reseller

“They’re a modern, smart organization with employees that clearly know their stuff.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
2018 - Ongoing
Project summary: 

hedgehog lab came on as a subcontractor to create a custom iOS app for a third-party client. They were primarily responsible for creating the design components but also supported delivery.

The Reviewer
 
51-200 Employees
 
United Kingdom
Development Manager, Technology Company
 
Verified
The Review
Feedback summary: 

Despite occasionally ambiguous client instructions, hedgehog lab demonstrated a strong grasp of the project requirements and produced a high-quality design. They adapted well to the internal team’s project management style and are now in good standing to return for the next development phase.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our company is primarily involved in reselling ERP products and developing bespoke software. As the development manager, I lead a department that’s responsible for custom software development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

In this particular instance, we were using additional resources from hedgehog lab to develop an iOS app for a third-party client.

SOLUTION

What was the scope of their involvement? 

hedgehog lab worked hand-in-hand with us and our client to develop an iOS app. They were chiefly involved with the design, collaborating with our internal team to parse out the interface. Whereas we handled the functional aspects, they focused on the graphics and overall appearance. They also assisted in some of the development and final delivery. 

What is the team composition? 

In total, we dealt with about 5–6 resources. They provided three designers and a developer, but we also met with more senior staff on occasion.

How did you come to work with hedgehog lab?

We’d worked with them on previous projects, though I wasn’t involved then.

What is the status of this engagement?

We embarked on this project in 2018 and consider it ongoing. Although their involvement has ended, we’re looking at engaging them again in the next phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They performed excellently, and the designs were well-received by the client. Besides their high standard for design and development, hedgehog lab had a good understanding of our client’s requirements. They were effective at gleaning information, even when the information was a bit vague.

How did hedgehog lab perform from a project management standpoint?

I was involved with most of the work, so I handled the management. They provided a permanent team member to work with us, and I assigned tasks to him. 

What did you find most impressive about them?

They’re a modern, smart organization with employees that clearly know their stuff. Everyone is helpful and very forthcoming.

Are there any areas they could improve?

No, there’s nothing specific to highlight. It was a very good experience overall.

Do you have any advice for potential customers?

I don’t have much else to say other than to recommend them. We’re a slightly special case because we didn’t bring them in to design something from scratch; rather, we joined forces to complete the project for a client.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m very likely to recommend them.

Development for Enterprise Management Platform

“We had a strong cultural alignment with them, and they were very attuned to what we were trying to do.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2018 - Ongoing
Project summary: 

hedgehog lab built a mobile and web application for a car distributor to replace an existing manual cascade mechanism. After a long, iterative ideation process, they delivered a prototype.

The Reviewer
 
10,000+ Employees
 
Saudi Arabia
Head of Strategy, Automotive Company
 
Verified
The Review
Feedback summary: 

Results are positive, and the prototype hedgehog lab delivered will help the product move on to future development stages. They communicated well through a variety of channels and were straightforward and approachable.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a car distributor in Saudi Arabia. I'm our head of strategy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We wanted to digitize a strategic process. We currently use a cascade mechanism that all our members use to turn strategic objectives into quantifiable KPIs. This was done manually for many years, but our president requested we digitize it. We called upon hedgehog lab to come up with a solution, based upon ideas we had in-house.

SOLUTION

What was the scope of their involvement?

We first had a six-week sprint, in which we shared information with them. It's an extremely large, complex project, and it covers a lot of subjects. After that, they proposed a system that seemed to work quite well. We worked with them for one more week to ideate a prototype.

The brief was to build a mobile app, but as we went through the process, we gave them our web-based platform we use to populate data. That data was typically used in the backend to provide data to the mobile app. As we dug deeper into the subjects, we discovered the scope would fit better within our needs if we included a web system to compliment the mobile one.

I know they used AWS, but I'm not sure of the other technologies they use. We've spoken about technologies we'd like to include, but not the tools they used to build the prototype.

What is the team composition?

We worked with around eight to ten people. The scope got quite large, and we often interacted with their CEO and chief product officer, as well as other team members there.

How did you come to work with hedgehog lab?

We found them online. We read reviews and spoke with a colleague to help us manage our expectations. I contacted them by phone and chatted with them about the project. Hiring them was very straightforward.

What is the status of this engagement?

The project began in December 2018, with a bit of a gap around the holidays.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results are good, and we're very happy with the ideation and the process we went through. This was a great learning experience for us, and the prototype is very good. The illustrations and the interactivity helped us present the product and move on to the next stage.

How did hedgehog lab perform from a project management standpoint?

Throughout the process, we used Basecamp, email, and WhatsApp. We had a variety of mediums to communicate by, which was never an issue. They're very approachable and easy to speak with.

What did you find most impressive about them?

They're very straightforward and easy to deal with. We had a strong cultural alignment with them, and they were very attuned to what we were trying to do. We fit together very well, and that was one of the distinguishing reasons that set them apart from other providers.

Are there any areas they could improve?

Nothing shouts out at the moment. Our relationship has been very good so far, and we hope to continue moving forward with them.

Do you have any advice for potential customers?

Try to use the culture they have to your advantage. I like to use their expertise to explore possibilities, and I would like to see how their ideas could benefit projects commercially.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Client Onboarding Platform

“Users are very pleased with the functionality and interface thus far.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2018 - Ongoing
Project summary: 

hedgehog lab develops mobile apps for iOS and Android devices.

The Reviewer
 
2-10 Employees
 
United Arab Emirates
Finance Manager, Financial Company
 
Verified
The Review
Feedback summary: 

hedgehog lab delivers high-quality products and ongoing support in a timely manner. They've been very collaborative and communicative overall, ensuring projects are on track and understood well by their offshore development team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a finance manager at a financial company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We reached out to hedgehog lab to develop some mobile apps.

SOLUTION

What was the scope of their involvement?

hedgehog lab is developing various mobile apps for iOS and Android platforms.. 

What is the team composition? 

I work with Darren (Senior Account Manager, hedgehog lab), Kevin (Head of Strategic Accounts, hedgehog lab), and Michael (Product Manager, hedgehog lab), as well as a team of developers based in India. 

How did you come to work with hedgehog lab?

I'd known of them for a while and they had a great reputation.

What is the status of this engagement?

We've been working with them since around January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Some of the apps they've developed are live and being very well received. Users are very pleased with the functionality and interface thus far.

How did hedgehog lab perform from a project management standpoint?

They're very responsive; the support staff in their India office is good about fixing bugs in a timely manner and making any changes as needed. I can also reach our account managers very easily both in person or over the phone. 

What did you find most impressive about them?

I'm most impressed by their communications; they're very collaborative and the account managers do a good job of ensuring the developers understand our needs. 

Are there any areas they could improve?

Their invoicing could be more organized. We also have a few outstanding requests that we sent to their support desk, but nothing major. 

Do you have any advice for potential customers?

Try to understand project goals and have a vision before going into the relationship to provide a clear direction for their team. 

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev of Mobile Photo Printing App

"They take pride in making their work as consumer-centric and engaging as possible."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2018 - Ongoing
Project summary: 

hedgehog lab is in the process of developing a mobile app for printing photos. They aided in the market research, design, and testing of the app, and they continue to provide support.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Paul Davey
Marketing Manager, PixPax
 
Verified
The Review
Feedback summary: 

The app has garnered positive feedback from its testing phase. hedgehog lab has met expectations, and they’ve turned the project into a beneficial, learning experience for both teams. They bring enthusiasm to their work, and it translates into a high-quality product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for PixPax. We’re a new mobile photo printing app based in the UK. Customers print photos for free but pay a small delivery fee.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We wanted our app to be different from others in the mobile printing field. We needed help figuring out a unique plan for our app and developing it. Additionally, we didn't have the in-house talent for app development. Ultimately, we needed to hire someone with expertise in app development as well as a deep understanding of what we wanted to deliver.

SOLUTION

What was the scope of their involvement?

We began the project by briefing hedgehog lab about our goals and performed discovery research together. We found our target customers and better understood how to compete against others, including pricing and presentation.

From there, we began the launch plan and created a roadmap for the design and creation stages. They started the design sprints and took the app through the entire development process. This project was for iOS development, but they are now working on the Android development.

What is the team composition?

There are around 10 members of their team, that I’m aware of, who are working on the project. I’ve spoken to an iOS developer and our project manager. We also worked with a few more internal researchers and designers during the discovery phase to better understand the project’s scope.

How did you come to work with hedgehog lab?

We searched online and used Clutch, among other sites, to do research. We wanted an agency that was driven by user experience. After engaging with multiple developers, it became clear hedgehog lab had strength in creating engaging, vibrant features. We hired them because we felt that fit our vision for the app.

What is the status of this engagement?

We began the project with them in February 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a US-based development team working on a separate project, and they were impressed with the initial testing versions of the app that we showed them. That team's expertise in the development field makes their insight valuable, so we are pleased with the UX, and high level of detail hedgehog lab has put into the app. We’re impressed by the quality of the product, too.

How did hedgehog lab perform from a project management standpoint?

For daily communication and file transfers, we use Basecamp. They’ve educated us on how to become more agile in our technology usage by working with this system.

What did you find most impressive about them?

hedgehog lab's level of investment in the project stood out to us from the onset. They take pride in making their work as consumer-centric and engaging as possible. Since the bulk of their work is service-based solutions, their team treats our project as a novel experience, as the results are things they can physically see. We appreciate the vibrancy and excitement they bring to the process.

Are there any areas they could improve?

Because we chose a company that had no previous experience with print labs, it took them slightly longer to get up to speed in those areas. However, having no direct knowledge in that field allowed them to come in with fresh eyes, which we wanted.

4.5
Overall Score Working with them has been a very enjoyable experience. We're looking forward to continuing this project with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There is always room for improvement.
  • 5.0 NPS
    Willing to refer
    I have already referred them and would continue to do so.

IoT & Mobile App Dev for Water & Sewerage Services Provider

"They demonstrated knowledge of our industry and insight into the digital world that lend to innovative solutions."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

hedgehog lab developed and ran pilot programs for new technologies to determine user priorities among key stakeholders. These technologies included a custom Alexa skill and a B2C mobile application.

The Reviewer
 
1,001-5,000 Employees
 
Sunderland, United Kingdom
Head of Strategy and Architecture, Utilities Company
 
Verified
The Review
Feedback summary: 

The pilot programs green-lighted the MVP development of these technologies. The hedgehog lab team-members are highly effective collaborators, providing key insights into digital strategy and creative solutions to industry problems. They inspire confidence in future product development.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the head of strategy and enterprise architecture for a water utility company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

Water utilities is a static industry that uses long-held processes and technologies, but the local market has recently turned competitive. We started looking for ways to make ourselves stand out from the competition and offer the best possible customer experience. Our ideas included a revamped bill design among other digital solutions to customers’ needs. We also hired hedgehog lab for their in-depth knowledge of digital strategy techniques.

SOLUTION

What was the scope of their involvement?

We started by focusing on select technologies such as Alexa Skills and customer-facing mobile applications. hedgehog lab ran workshops with customers to determine what features to add from our backlog. They helped us create a pilot program to engage with internal and senior stakeholders. They then implemented that pilot in test homes to further develop their understanding of the most valuable features. We are now in the process of developing an MVP.

Although we haven’t exploited their range of services yet, hedgehog lab has demonstrated their ability to handle the entire lifecycle of implementing a product, from design to launch to follow-up support.

What is the team composition?

I’ve worked closely with a variety of developers and team members, including Ray (Chief Design Officer, hedgehog lab), our main point of contact who helped orchestrate our project initiatives. We’ve also engaged with Sarat (CEO, hedgehog lab) who has demonstrated thought leadership and provided a great deal of insight into various industries and digital strategies.

How did you come to work with hedgehog lab?

The team is based in Newcastle—near to our company—which has become a haven for startups. We were looking to utilize local talent and develop an innovative partnership with a startup; hedgehog lab’s reputation preceded them. We engaged the team in an innovation pilot and their results after completing the design thinking and design sprint exercises impressed us.

How much have you invested with them?

We’ve spent almost £100,000 (approximately $132,000 USD).

What is the status of this engagement?

We started working together in 2016 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the early stages of development on our pilot programs and other projects.  However, hedgehog lab is one of the few teams we’ve trusted to begin a formal innovation relationship with. We’ve even had Sarat and Ray sit in on our strategic executive meetings.

In this newly competitive marketplace, regulators are rewarding companies like ours that demonstrate an environment for innovative ideas; our partnership with hedgehog lab has achieved this and earned us substantial benefits as a result.

How did hedgehog lab perform from a project management standpoint?

As a more established business, we tend to have internal project management policies for outside vendors. However, in light of highly innovative and risk-taking work we’re doing, we’ve been less strict in our governance. hedgehog lab still keeps itself accountable by doing quarterly reviews to measure what the relationship has delivered so far and where it can improve. The team has demonstrated great flexibility and provided thought leadership, which was exactly what we were looking for.

What did you find most impressive about them?

They really put people first. Through their reputation and the partnership they built with us, they were able to convince members of our organization that they were the right partner to solve our problems. They demonstrated knowledge of our industry as well as insight into the digital world that lend to innovative solutions. Now we feel like they’re a part of the team and we’re happy to bring them in for future challenges.

Are there any areas they could improve?

While we have many ideas for potential projects, we don’t have the resources to institute all of them. We’re now working on a mechanism to ensure that we better focus our efforts on the highest value activities.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev of Clinical Management Platform

"We've been extremely happy with the development of some aspects of the app."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Ongoing
Project summary: 

hedgehog lab is developing an iOS app according to a formalized project management plan.

The Reviewer
 
1-10 Employees
 
Guernsey, United Kingdom
John Curran
Chairman, Pharma-e Ltd
 
Verified
The Review
Feedback summary: 

Internal feedback has been overwhelmingly positive. hedgehog lab accepts constructive input well but also brings creative ideas of their own to the table. Their responsiveness and ability to turn feedback into implementable, on-time deliverables are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm chairman and CEO of a health care business. We provide pharmacy services to medical clinics, particularly in the cosmetic medical arena.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We wanted to develop a cutting-edge mobile application to disrupt some space in our market.

SOLUTION

What was the scope of their involvement?

They’re developing the app from scratch. We're in the middle of the development right now. I can't say too much about it because of its status as intellectual property.

We kicked off the engagement by giving them a presentation about what we wanted to achieve. They came back to us with a proposal. Then we spent a month of getting to know each other, followed by formally agreeing on a timeline and project management plan. They’re developing the app for iOS first. They will eventually develop it for Android as well.

What is the team composition?

In total, there are about 15 people assigned to the project. We mainly deal with four people: one project manager, one designer, one software developer, and an account lead.

How did you come to work with hedgehog lab?

One of our staff worked with them in the past and we had heard good things about them. We interviewed several companies, and ultimately decided to go with hedgehog lab.

How much have you invested with them?

We've committed to spend about $700,000.

What is the status of this engagement?

We started working together in March 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re always on time, which is the most important thing at this stage. We've been extremely happy with the development of some aspects of the app. It's quite a complex platform, so there have been some issues. They've dealt with those challenges in an innovative way. We won't be launching until October, so only our internal experts have looked at it to date. We're quite happy.  

How did hedgehog lab perform from a project management standpoint?

The project has specific deliverables and they’ve hit all the targets. We agreed to a project plan where we pay them for work done at certain points, so we track the project to the contract. Our account lead is great at keeping the relationship going. Everything is falling into place nicely.

What did you find most impressive about them?

They come to us with ideas, and that's unusual. With other companies on previous projects, it was like pulling teeth to get them to make suggestions. hedgehog lab’s ideas are valid, clever, and functional.

Are there any areas they could improve?

Time will tell. We haven't launched yet, but we've been pleased so far.

Any advice for potential customers?

Make sure that you designate members of your team to work with them. Successful projects don't happen without a deep team. You need to have people on both sides who are responsible for keeping the project on track.

5.0
Overall Score It's been excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They haven't missed any deadlines.
  • 4.0 Cost
    Value / within estimates
    Time will tell.
  • 5.0 Quality
    Service & deliverables
    It's been extremely impressive so far.
  • 5.0 NPS
    Willing to refer
    I’d recommend them with no reservations.

AR/VR iPad App Dev for Housing Association

“I’ve worked with other vendors before, and hedgehog lab was one of the best partners we’ve had.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - June 2018
Project summary: 

hedgehog lab built an augmented reality app for an iPad. They followed strict project requests and incorporated all of the provided materials and files.

The Reviewer
 
1,001-5,000 Employees
 
Newcastle upon Tyne, United Kingdom
Digital Content Editor, Home Development Company
 
Verified
The Review
Feedback summary: 

The product has received good feedback and resulted in increased PR. hedgehog lab completed the project on a tight deadline, managing expectations well and accomplishing exactly what was required.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital content editor for a housing association that provides care services for vulnerable people. I manage our website and social media.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We needed help producing an augmented reality visualization and VR fly through for our modular home development.

SOLUTION

What was the scope of their involvement?

We had quite a tight deadline, so we gave hedgehog lab specific requests and requirements. We knew exactly what we wanted to showcase in the augmented reality, so our architect provided hedgehog lab with the files necessary to execute the work. They developed it to work on an iPad, which we then put into a museum.

What is the team composition?

We had regular contact with the account manager.

How did you come to work with hedgehog lab?

One of my colleagues met them at an event and began talking about their services. When we began looking for a partner, we interviewed a few different agencies, but hedgehog lab had the best cost and proposal, so we hired them.

How much have you invested with them?

We spent under $30,000.

What is the status of this engagement?

We partnered from May–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any quantifiable metrics, but the product has been well-received and given us quite a bit of good PR.

How did hedgehog lab perform from a project management standpoint?

Our account manager made sure everything was on track and accounted for. She answered any questions we had and stuck to our short deadline. We mainly communicated via email.

What did you find most impressive about them?

I’ve worked with other vendors before, and hedgehog lab was one of the best partners we’ve had. They’re a creative team, but our requirements were pretty restrictive because of the deadline, and they were okay with that.

Do you have any advice for future clients of theirs?

Have them contribute to the creative component of your project. They have a lot of good insight and can make your product a lot better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Financial Services Provider

“They support their staff with time-off to learn additional skills.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
July 2017 - Ongoing
Project summary: 

hedgehog lab augments an existing development team to build out a financial trading platform. They create new in-app features for both Android and iOS. Current initiatives include UX design and implementation.

The Reviewer
 
501-1,000 Employees
 
London, United Kingdom
Head of IT Development, Financial Services Firm
 
Verified
The Review
Feedback summary: 

They produce high-quality deliverables and are an asset to any development team. While their communication and project management skills could be improved, hedgehog lab promotes a positive company culture that yields highly-engaged employees. They’re professional and knowledgeable of their craft.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT development for a financial services firm. We offer contractor difference trading to retail investors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We’d been building a mobile app platform for about eight years. During that process, we’ve attempted to form a robust in-house development team that could handle the challenge. After struggling to find talented app developers to hire full-time, we decided to outsource some of the work.

SOLUTION

What was the scope of their involvement?

hedgehog lab supplements our existing team to develop new features for our trading platform’s iOS and Android apps. They’re also integral to the development of our JavaScript-based web app. We’re currently focusing our efforts on improving the platform’s UX and implementing the changes.

They’re essentially an extension of our team as they join our daily processes, stand-ups, and workshops. Despite working from a different location, they approach each task with the same development strategy as our in-house team. We have a strict developer screening process and hedgehog lab was responsive to that. We interviewed the candidates remotely and had them perform some technical tests to assess their expertise. One developer initially assigned to the project turned out to be underqualified for the kind of work we needed. hedgehog lab quickly rectified the issue by assigning a new resource.

What is the team composition?

We interacted with the CEO initially and throughout the process. They allocated four resources including two mobile app developers and two JavaScript developers.

How did you come to work with hedgehog lab?

I found them by researching mobile app development companies. The testimonies on their website were compelling, so I met with their CEO. There wasn’t a strong sales pitch. Instead, they let us decide in our own time and weren’t too pushy about it. Their low turnover rate stood out to us as an admirable quality as they have staff that has worked there for 10 years. They were also adamant that we visit their offices and see how the team operates. This demonstrates a positive company culture that’s similar to what we’re trying to cultivate within our organization. As a result, we decided to hire them.

What is the status of this engagement?

We started working together in July 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They function as four resources in a team of 20, so it’s difficult to pinpoint a specific success. However, they produce high-quality work and are always professional. They work collaboratively and enthusiastically accept new challenges. For example, they take responsibility for bugs and frequently fix issues that weren’t caused by their efforts.

How did hedgehog lab perform from a project management standpoint?

One of the teams that work with us isn’t assigned any project management responsibilities because they attend our daily stand-ups. However, we have another project with them that suffers due to ineffective management. This includes a failure to deliver weekly reports on time. That doesn’t always happen, but it’s been a reoccurring issue that we’ve found frustrating. We use Jira as a communication tool.

What did you find most impressive about them?

Their employees are super engaged and clearly enjoy working for hedgehog lab. They support their staff with time-off to learn additional skills. In fact, three of the resources assigned to us only work four days a week. They take the other day to train with new technologies. This will ultimately benefit us as we’ll have access to a more versatile team.

Are there any areas they could improve?

I’d like to see more discipline in the area of communication and project management. Other than that, everything has been excellent. We’re happy with the relationship.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Aside from one project, everything has been delivered per the schedule.
  • 4.0 Cost
    Value / within estimates
    The cost is marginally cheaper than if we hired a full-time employee.
  • 4.0 Quality
    Service & deliverables
    Their deliverables are generally excellent.
  • 4.5 NPS
    Willing to refer
    Overall, we’d be happy to recommend them.

Native Mobile App Dev for Restaurant Discounts Platform

“[hedgehog lab is] driven by what we’re trying to achieve, and this comes across in everything they say and do.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - Nov. 2017
Project summary: 

hedgehog lab designed and built a mobile app for iOS and Android. Key features included search capabilities, billing functionality, and in-app payment processing. They also assisted with branding/logo design.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Co-Founder, Mobile App
 
Verified
The Review
Feedback summary: 

The final product has received substantial positive user feedback centered on the app’s functionality and usability. A collaborative approach and a strong commitment to the client’s business goals have been crucial in fostering an ongoing partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder of a smartphone application that allows users to search for and find restaurants in London.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We were looking for an agency that could provide both app development and consultancy services to ensure that our business would grow with the best foot forward.

SOLUTION

What was the scope of their involvement?

We started off with a transparent discovery session organized and hosted by hedgehog lab. We had a thorough and open discussion about what we were looking to achieve, and were able to brainstorm various approaches prior to development. The conversations around strategy were with a product owner and a partner, who maintained communication between the development team and ourselves. They gave us their marketing ideas and break-downs of what they felt was the best approach to promoting the product.

hedgehog lab went on to build a native mobile application for iOS and Android, along with a web database and CRM portal for managing the marketplace. They also had a strong design team that assisted with branding and built the UX/UI accordingly.

The app provides discounts to users at participating restaurants, which they can redeem by paying through the app. There is no need to subscribe to a membership, present a voucher or coupon, or undertake any form of pay-to-save method. Users can pay through our app and have the discount automatically applied to any restaurants/cafés that have signed up with the platform. The tool enables users to find these restaurants and enables restaurants to display special offers and showcase their business. When the two come together, another feature within the app can create bills and accept payments seamlessly.

What is the team composition?

We worked with different members of the team throughout the course of the project but had three key contacts: the project manager, the product owner, and the lead developer for both platforms and the web app. We also worked with iOS and Android specialists as required.

How did you come to work with hedgehog lab?

We found them on Clutch after searching the typical terms related to development teams. Being based in London, we had plenty of options, but we decided to rely on an industry-standard benchmark. We went through reviews, conducted research on past work, and created a shortlist for face-to-face meetings. hedgehog lab understood and appreciated how we wanted to run the collaboration. We wanted more than just a one-off development group; we were looking for a partnership that could work with us as if they were an extension of our team. We had the key members of their business development team come to London, and we had a great meeting on how their expertise could support our business goals.

hedgehog lab was the highest-rated U.K.-based development firm at the time, and one of the highest in Europe. They also charged one of the highest fees on our shortlist, but we were clear on how we valued the relationship. If the quality was worth the money, then we would prefer it to using a cheaper agency.

What is the status of this engagement?

We started working with hedgehog lab in November 2016. The app was launched one year later, in November 2017. We are in discussions about adding more work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were much more involved in the project than we expected, and put a lot of time and effort into creating a comprehensive and cohesive brand. We’ve only been live for a few months, so it’s difficult to provide any data yet. We’ve received significant positive user feedback on the design, functionality, and usability of the app, mostly focusing on its polished look and feel.

We have explored multiple ways of getting feedback on the app’s layout, but haven’t necessarily done so for the code beyond initial impressions from our internal team, which have been positive. In terms of error rate, we’ve only had one crash on iOS, which is impressive considering the number of downloads we’ve had. We are slightly behind schedule on Android, and there are a few bugs here and there. hedgehog lab doesn’t like to release products with serious bugs, and will often work outside of normal office hours to make sure everything is fixed before releasing.

Our general ability to see what bugs are prevalent is minimal, given that hedgehog lab has done everything they can to stop them from being released. When issues did come up, they were minute oversights like a formatting, using an inconsistent font, etc.

How did hedgehog lab perform from a project management standpoint?

Everything was built through an Agile process. At the beginning of each sprint, we were told who would be working with us, what their roles and responsibilities were, and what the deliverables were supposed to be. The scrum master/project manager kept everything in check, ensuring that we were informed of any delays, or if there were any starting issues for specific team members. We were always given notice when there was an unexpected change in development like bugs that took longer to fix.

Besides email and telephone calls, we’ve often communicated via online boards like Jira Service Desk. These allow us to log bugs, reports, concerns and change requests. We have a team in the U.K. and one internationally for monitoring this 24/7. We also use Basecamp as a day-to-day management portal. Everyone has access to certain projects and discussions. We’re able to upload and share screenshots, daily recordings, and discuss the project collaboratively. We have a product owner and a client partner with whom we can check in at any time.

What did you find most impressive about them?

The most impressive thing about hedgehog lab is their unity. There is a comforting feeling that the product—our blood, sweat, and tears in terms of money invested—is in the hands of a team of people who are well-connected. They all know each other, work well together and don’t view us as just another client. We feel like a part of their team, and there’s a lot of passion in what hedgehog lab does. This is evidenced by simple things like replying to emails during weekends and getting involved in social media. They’re driven by what we’re trying to achieve, and this comes across in everything they say and do.

Not only did they understand our end-goal as a client, but worked with us towards that end-goal like they were a part of our internal team. This started what became a strong working relationship where—unlike with other service providers we’d used in the past, who said yes to everything we asked for, but didn’t bring any meaningful input outside of cost and duration—they challenged and optimized everything we put forth. They became an ad-hoc part of our team, and we worked with them as our own developers, rather than as an agency we were retaining. I’ve gotten the impression that hedgehog lab is one of us—they take on anything that impacts or damages us, our product, our brand, or our user as a priority.

Are there any areas they could improve?

When it comes to testing and QA, they have a separate division for the task. This is not a massive issue, but we’ve found that the testing team is overseeing multiple products at the same time, and doesn’t have the same level of knowledge of the product. This means that following a 48-hour QA session, there may still be issues and bugs that weren’t found. We’ve discussed this with them, and they agreed to spend less time on QA with the universal team, and more time with the individuals who know the product back-to-front.

Do you have any advice for future clients of theirs?

If the client is willing to put in extra time for testing—which would normally be assigned to the QA team—the overall result will be higher-quality testing on an expedited timeline. This is not a criticism in itself, and it ends up being a bit of a positive in hedgehog lab’s case. They were willing and able to negotiate changes in internal processes to prioritize the best interests of the client.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They rarely miss deadlines, but, as any other client, I would like the work to be faster.
  • 4.0 Cost
    Value / within estimates
    They are a business at the end of the day. The cost is high, but the quality is good.
  • 5.0 Quality
    Service & deliverables
    They’ve impressed and surprised us, exceeding expectations on every account.
  • 5.0 NPS
    Willing to refer
    We’ve referred them, and other clients have come onboard as a result.
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
United Kingdom
ID
59993194
Date of Formation
Nov 9, 2006
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
May 14, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
30
OVERALL REVIEW RATING
4.7
Source
Clutch
LAST UPDATED
June 11, 2019