Global App Developer based in UK, USA & Europe

hedgehog lab is a global technology consultancy that specialises in multi-platform software and connected device innovation. We architect, design, develop, and market apps & digital solutions for phones, tablets, TV, kiosks & and other post-PC devices.

We helps brands & enterprises prepare for a future dominated by post-PC technologies. We specialise in working with our clients on Innovation & R&D on mobile & emerging platforms.

Founded as a pure play mobile consultancy in 2010, and with offices in London, Boston, Newcastle Upon Tyne & India, hedgehog lab has a team that is growing rapidly by focusing on delivering great post-PC experiences and campaigns to clients across the UK & abroad.

hedgehog lab has architected and developed mobile solutions and software for clients like News International, New England Sports Network, Financial Times, Statoil, Mitsubishi.

We work as preferred app developers and app designers for our partners.

 
$100,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2007
Show all +
London, United Kingdom
headquarters
  • 18-21 Corsham Street
    London, LND N1 6DR
    United Kingdom
other locations
  • 50 Milk Street
    Boston, MA 02109
    United States
  • Generator Studios, Trafalgar Street
    Newcastle Upon Tyne, TWR NE1 2LA
    United Kingdom
  • Unit 301 Maple Celestia, Plot 49 Jayabheri Enclave, Gachibowli
    Hyderabad 500032
    India

Portfolio

Key clients: 
  • Mitsubishi
  • Nissan
  • Northumbrian Water
  • E.ON Energy
  • AkzoNobel
  • Santander
  • CMC Markets 
  • SagePay
  • Financial Times
  • Channel 4
  • B&M Stores
  • Kodak Alaris 
  • Fitch Learning

Santander - Fueling FinTech Innovation

The global banking group, Santander, recognised the banking industry is about to change rapidly, with the growth of FinTech digital technologies that are set to disrupt the industry. With this in mind, Santander's innovation team got in touch with our Boston office to explore how AR, VR, MR and mobile could change banking. From there, our team of designers and UX researchers embarked on an innovation exercise involving multiple design sprints to generate an innovation vision for Santander.

The team began by looking closely at the current state of the banking industry as well as how customers felt about dealing with Santander. Following this, they conducted a survey over two days, from which several vital points arose:

  • Personalisation is a high priority for today's bank customer
  • Most customers are banking digitally rather than in-branch
  • Mobile apps are outperforming desktop online banking
  • Online chat is the primary means of contact...

Microsoft HoloLens and Zero Carbon Futures

Our Immersive team has been exploring ways to raise productivity across sectors by leveraging the potential of mixed reality technology. Shaun Allan has been advocating AR/VR and MR at various networking events and in one such event, he connected with Mike Taulty and Pete Daukintis from Microsoft. They discussed the prospect of using Microsoft’s Mixed Reality hardware in the automobile industry.

The inception of an idea

To explore the idea further, Shaun got in touch with Anya Bramich from Zero Carbon Futures. Zero Carbon Futures, an electrical vehicle consultancy – has been assisting towns, cities and nations to adapt the introduction of low carbon vehicles.

Shaun and Anya discussed the issue of maintenance in electric cars like Nissan Leaf. The brainstorming sessions led to the development of a prototype intervention for assisting maintenance technicians to ‘remove, repair and replace’ fuel cells from a Nissan leaf.

The outcome

Following...

Mitsubishi - Connected Car, Design & Discovery

We were approached by Mitsubishi Motors to discuss hedgehog lab collaborating with them on a connected car design brief using the Android Auto operating system to produce a Vision & concepts for their European car launches in 2017 and further.

Our design team were given an open brief and tasked with holding a design sprint to look at direction and areas we could focus our vision for connected cars on – looking at solutions for the short term in 2017, and also mid term for 2020.

Jamie's 15 Minute Meals

Channel 4 and Fresh One were looking at developing a second screen mobile companion app for their television show. hedgehog lab was chosen as the preferred post-PC partner to work with them.

With 12 weeks to go to the launch of Jamie Oliver’s biggest television series 15-Minute Meals, Channel 4 came to us with a challenge to architect, design and build a fully working iOS app for iPad & iPhones within this timescale.

Since this was one of the earliest apps built for a retina iPad device, we faced completely new challenges with scroll performance when browsing recipes. Using retina quality images slowed the app down considerably in the initial stages and we had to figure out a series of optimisations that helped us deliver the ability to deliver great experiences in future apps that used a lot of media for customers like Booths.

Thales - Civil UAS Digital Concept Project

Thales is a world-leading innovator across the Aerospace, Defence, Ground Transportation, Security and Space industries.

Thales Group, a leading multinational, designs and builds electrical systems as well as providing services for sectors like defence and security. The company contacted us to discuss a collaborative partnership related to a large-scale digital project focused on the worldwide UAS (Unmanned Aerial Vehicle System) industry.

Following a one-day workshop, aimed at getting to the heart of the problem, we undertook an innovation sprint to explore possible solutions. These we outlined in a concept proposal, which uncovered opportunities for the short, medium and long term, keeping in mind how certain technologies will no doubt advance in the coming years. The proposal was presented to Thales during a follow-up workshop.

hedgehog lab’s Chief Design Officer, Ray Clarke, said: “Thales approached us about this project because of our expertise and...

The Boat Paint Guide - AkzoNobel

AkzoNobel is a leading global paints and coatings company, and a major producer of speciality chemicals. The business turned to hedgehog lab when it was looking to further the development roadmap of an existing in-house app focused on International, a coatings brand used to protect boats for more than a century.

The Boat Paint Guide, which runs on both Android and iOS platforms, includes:

A Quick Reference Guide for detailed product information

Health and safety information

A Store Locator to help users find their nearest International dealer

A Paint Estimator that calculates how much paint will be required for a particular project based on a boat’s dimensions

Videos from International Yacht Paint (Europe) and Interlux Yacht Paint (US/Canada)

A compatibility tool for comparing anti-fouling products, which sets out next steps for users looking to repaint their yachts

Among the changes introduced by hedgehog lab, were...

Fitch is a leader in training and development for the financial services sector. By its own admission, however, its apps had been built for function over form and were lacking strong design. Management, therefore, decided to outsource maintenance of the suite and contacted us after reading our White Paper on mobile trends in banking.

At the same time, the company had recently released Fitch CFA, a web resource that helps accountants pass their exams with learning materials, videos, questionnaires and more. The concept was undoubtedly strong, but Fitch saw greater potential; most of those studying for the qualification would be based in busy cities and could, therefore, use a mobile app during commuting ‘dead time’. They would also be relatively affluent so would have access to tablets. hedgehog lab was therefore tasked with producing a companion app, Fitch Learning Cognition, which would replicate the web content in a mobile-friendly fashion.

Fitch Learning

Fitch is a leader in training and development for the financial services sector. By its own admission, however, its apps had been built for function over form and were lacking strong design. Management, therefore, decided to outsource maintenance of the suite and contacted us after reading our White Paper on mobile trends in banking.

At the same time, the company had recently released Fitch CFA, a web resource that helps accountants pass their exams with learning materials, videos, questionnaires and more. The concept was undoubtedly strong, but Fitch saw greater potential; most of those studying for the qualification would be based in busy cities and could, therefore, use a mobile app during commuting ‘dead time’. They would also be relatively affluent so would have access to tablets. hedgehog lab was therefore tasked with producing a companion app, Fitch Learning Cognition, which would replicate the web content in a mobile-friendly fashion.

The Banker, Top 1000 Banks - Financial Times

We worked with the FT to provide an HTML5 based solution for the Top 1000 Banks project. FT was looking for a partner to develop a web app which they could deploy on multiple mobile platforms while ensuring that the project was ready to meet the publishing deadline for the magazine.

HTML5 – Developed in HTML5 to ensure effective deployment on multiple mobile platforms.

Design & Development – Use of agile development methodologies to ensure top quality development processes while still meeting challenging timescales.

User Experience – Consistent user experience on every mobile platform while following best design practices.

Extensible re-usable framework – Enables FT to utilise this for future projects

ForeignExchange.com - Gain | Capital

Gain Capital chose us to help accelerate the Beta launch of their new platform ForeignExchange.com

Gain Capital had an MVP that was built by an in-house team that was facing critical technical challenges delaying the launch. hedgehog lab was brought in for our interactive web experience in HTML5 & AngularJS to support the rapid acceleration of the project to a Beta launch. We used our technical expertise and skilled team to provide rapid R&D capabilities. The Beta was delivered ahead of schedule and allowed Gain Capital to launch the platform behind foreignexchange.com on time.

ForeignExchange.com is a subsidiary of GAIN Capital, a publicly listed financial services company on the New York Stock Exchange (NYSE: GCAP). It was founded in 2015 to meet the growing need for cheaper, easier and trusted international money transfers. The service is designed for anyone to use, from individuals looking to make small one-off payments to corporations making millions of...

EDF

The challenge: how best to engage? EDF, a national leader in the gas and electricity market, caters to homes and businesses of all sizes throughout the UK. To engage this broad customer base, the company’s business and marketing team had been sending out a regular newsletter as a means of circulating dynamic content and keeping people up-to-date on the organization's latest activities.

The problem was they had little idea what was happening to it after distribution and were therefore unable to generate the kind of insights they desired. Recognising more needed to be done to understand – and, perhaps more importantly, engage with – its customers, EDF began searching for a digital partner with whom to work on a solution. Following due diligence, it committed to hedgehog lab.

As our Lead Designer David Miller explained: “All content was being shared through EDF’s official magazine in PDF format. The company, though, was finding it difficult to determine ‘who was...

hedgehog lab is Hult International Business School’s preferred post-PC partner. We have been working on multiple projects ranging from a long-running innovation project to re-defining the prospectus for the digital age.

To develop the Hult Prospectus, there was a clear vision that set out to take advantage of technology to make the e-book experience better.

The system uses embedded content throughout, with a focus on content manipulation to allow the user to browse and explore without being interrupted. An interactive tool with the intention of not appearing and behaving like a common subscription app.

Innovation – A completely new era of the prospectus was designed and developed for Hult.

User Experience – Innovative design interactions were implemented to enhance the user experience.

Design & Development – A mixture of beautiful images and videos along with relevant articles were all seamlessly integrated into one app without losing...

Hult Feedback

Hult redesigned their One-Year MBA curriculum to fully integrate the teaching of critical ‘soft skills’ and measure students’ development in a systematic and comprehensive way. We helped and build the responsive web platform in HTML5 to underpin this.

Research has shown that the skills employers look for the most in MBA graduates are interpersonal skills: communication, self-awareness, and teamwork, also known as “soft skills.”

We created a responsive web platform that allows students to develop these skills, give, receive and also request feedback with other students. This required us to work alongside their authentication provider and customer relationship management on a global scale.

Hult Journeys

hedgehog lab is Hult International Business School’s preferred post-PC partner. Hult Journeys was one of the data-driven apps which we developed as part of our partnership with Hult.

Global minds: Hult student and Alumni stories

The app has 385 interviews with students from all over the world describing how studying with Hult has progressed their careers studying for One-Year MBAs up to Bachelor of Business Administration.

Development – Best quality back-end system was developed to interact with the huge data available in the form of testimonials.

Design – Best design practices were implemented to make the app look as beautiful as it is.

User Experience – Simple and intuitive design processes were used to provide an effective user experience to the users.

Content – 385 testimonials from Hult alumni were entered into the app to provide a complete experience of studying at Hult

Booths Loyalty Scheme App

Booths approached us to enter a partnership to develop a mobile solution for their retail loyalty scheme. Out of this partnership came an engaging and immersive mobile app which provided Booths consumers with the opportunity to interact with their beloved brand at a personal level.

We worked alongside Booths’ existing digital agency & the supplier of their brand new retail loyalty scheme to deliver an engaging & immersive iOS (iPhone & iPad) app with rich photography on recipes, ability to check their purchase history & view latest offers from the stores.

Thank You Rugby - CBRE

CBRE is a market-leading commercial property consultancy, ranked at #321 on the Fortune 500 list of the largest US-based companies in 2015. It’s the highest ranked company in the real estate sector, offering outstanding services to real estate owners and investors.

As the title partner of England Rugby’s CBRE All Schools programme, which is committed to delivering a real rugby legacy to England, they approached hedgehog lab alongside England Rugby to design and develop web app for a campaign

In 2016, CBRE and England Rugby are celebrating the fact that 100 schools have graduated from the CBRE All Schools programme. This web app allows schools and the general public to thank rugby for what the sport has given them.

The app, which went live on Monday 23rd May, aims to bring the entire rugby community across England together. It was used to celebrate the positive impact that rugby has on schools, students, individuals and communities on Sunday 29th May,...

Portl

Our client, a professional headhunter, had noticed that many talented freelancers struggled with business development. Fewer and fewer firms, meanwhile, were looking to recruitment agencies to source freelance staff, deeming the costs prohibitive. An app that brought the two parties together without the need for a middleman would, therefore, solve both problems. Having already developed the concept, our client selected hedgehog lab to turn that vision into reality based on our experience working with start-ups.

Portl, as our solution is known, is a universal app – that is one that works on both the iPhone and the iPad, using the same codebase. It differs from the competition through emphasising ‘introductions’, not just available jobs, and is highly user-friendly, with intuitive registration and easy onboarding processes.

At the heart, the app is a search feature that lets clients find freelancers based on different criteria. Once they have narrowed down their...

Dooey

The multi-thread social and business messaging app. Dooey lets you message in groups and branch out into different topics. Chat with friends and family or use it for business, speak to clients/teams and share files easily.

Dooey’s founder, John Connor, approached us with a vision for a new kind of messaging app – one that would simplify users’ lives by bringing work and social communications together in a single place. Based on a clutter-free interface, Dooey would also offer a clear alternative to typical messaging platforms.

With this brief in mind, we divided the app into two dedicated channels, allowing users to switch seamlessly between ‘social’ and ‘business’ modes, and to allocate contacts to one or the other. We also developed a communication tool known as ‘branching’, which allows users to stray from the main thrust of conversations to focus on certain points using connected chat boxes.

Central to the design team’s thinking was clean and clear...

Although the Road Respect campaign was effective as a whole, there was one area we felt could be significantly improved; the simulator, which was screen-based and used generic landscapes, failed to immerse the user in the experience of driving. We, therefore, contacted organisers following our initial involvement to discuss creating new version run through VR headsets. We already had a 3D model of Newcastle’s Quayside prepared and were able to use this as a starting point for our hard-hitting proposal.

After gaining the backing of the councils, we went on to map out large and varied stretches of the region, using photographs, Google Earth and more, before blending this into a realistic and recognisable driving experience. The key to the final product’s success was our unashamed rule breaking; typically, high frame rates are seen as a must for smooth VR, but we deliberately dropped them in parts to mimic intoxication, leaving the user nauseous as functions such as steering...

Great Exhibition of the North: 360 VR Promo

Few large-scale events pack the prestige of the Great Exhibition of the North, a £5m initiative to highlight the North of England’s art, design and innovation. NewcastleGateshead Initiative knew its bid had to be special - and therefore brought Shaun Allan, now our Director of Immersive Technologies, on board.

With just three weeks to provide a solution, Shaun settled on 360 VR supported by 3D modelling, then spent a fortnight filming landmarks, flying a drone along the Tyne and collecting footage of performances from the likes of Fatboy Slim. The following week he dedicated to editing this together to offer a flavour of the region as well as logistical data.

The pitch itself was conducted using Samsung GearVR headsets, which he gave to the judges along with instructions on how to activate them to sync with the external audio. The approach worked perfectly. Within seconds, the judges were immersed – and, of course, NGI soon learned it had won.

Out & About - The Camping and Caravanning Club

Out & About provides listings of camping meets and temporary holiday sites run by members of the Camping and Caravanning Club which are ideal for short or long stays and often in or close to scenic locations.

This app is exclusively for Caravan and Camping Club members.

This app provides information on low-cost camping destinations across the UK, exclusively for members. The events are classified as either Club Meets or Temporary Holiday Sites; the app also highlights Featured Events, as featured in the Camping & Caravanning magazine.

Out & About is a brand new product and is a companion app to SiteSeeker. We designed it from scratch and created the UX and UI for the product. We also incorporated the data downloader we developed for SiteSeeker to improve reliability and download times.

Road Respect - Augmented Reality App

Led by a collective of North East councils, the Road Respect campaign aimed to discourage young people from driving after drinking or taking drugs. Organisers knew an app would need to ensure the message stuck and saw AR could have a major impact with the tech-savvy demographic.

After being given access to empty stores in the Metrocentre, Gateshead, and The Bridges shopping centre, Sunderland, we used vinyl stickers to make it seem like they were car accessory shops, the ‘accessories’ featuring the campaign hashtag #idiotisachoice. These new ‘shop fronts’, then, acted as a trigger for an app that showed a Vauxhall Corsa crashing through the window – accompanied by the sound of screeching brakes, smashing the glass and engine revving – the instant tablets were pointed at them. Campaign teams could thus use this to attract passersby, who would go on to take part in simulations within the stores themselves.

This was a flagship project on the grounds of scale alone,...

Tenant Genie

Tenant Genie provides cloud-based tools for landlords to help manage rental investments, making sure tenants are safe and properties are taken care of.

Tenant Genie approached hedgehog lab as a startup, looking to create an online platform that cuts out online agents and allows landlords to manage their properties themselves.

A web app has now launched as its first product, it can be used to store and deal with paperwork in a handy ‘Binder’ feature, organise repairs with contractors and interact with tenants; without paying the high costs associated with agents.

“I have been pleasantly surprised by the consistently high-quality service delivered by hedgehog lab and would highly recommend their services to anyone looking for a hard working company in the Software Development sector.” –Zuhair Taher, Co Founder.

Working in partnership with Tenant Genie, hedgehog lab has thoroughly enjoyed making the platform a reality and are delighted with the end...

A video-based dating app promoted by Geordie Shore’s Charlotte Crosby, ShowReal aims to give users a better sense of potential matches than its more ‘traditional’ rivals.

To get started, would-be-daters simply submit a video of themselves answering four straightforward questions, at which point the app splices the material together to create a ‘ShowReal’ for them

They can then search for other people’s ShowReals, matching specific preferences, and can view those people’s profiles through Facebook and Instagram integration.

Should they like what they see, they can choose to ‘Keep’, shifting the selected ShowReal user into a ‘Real Messages’ list. Otherwise, they can either ‘Cut’ or – should some potential exist – offer a second chance through requesting the user re-do his or her ShowReal.

The app also offers a secondary list, showing users those who have ‘liked’ them or whose preferences they match.

UI-wise, it includes a unique circle video...

Connected device washing machine app

We worked with the manufacturer on this “Internet of things” app. It allows the user to connect to their washing machine with phones and tablets and control it from the comfort of another room and customise wash programmes to meet their needs.

After discovery sessions and a workshop to determine the functions of the app we mapped out the app and produced wireframes (see example below) for all sequences and scenarios a user would be faced with. We were provided with a prototype machine to work with and test on.

Users can select from pre-programmed washes or create their own custom washes. The app also saves the last five washes or allows the users to select a favourite wash. The app gives full control over all the wash functions, a wash can be stopped, started or paused from a users phone or tablet and whilst in progress a timer shows how long is left and what stage the wash is at.

Redefining the Digital Billing Experience - Northumbrian Water

Northumbrian Water approached hedgehog lab, along with a select number of local companies to participate in & lead a design sprint.

We were nominated to run the design sprint and lead the UX and design elements of the sprint, with the other companies focusing more on their core specialities which included existing data feasibility and Augmented Reality / Virtual Reality technologies.

Our Design Sprint broke down as follows:

Day 1 – Understanding the problem

Day 2 – Exploring our options

Day 3 – Focusing our direction

Day 4 – Prototyping

Day 5 – Test & Learn

Police Media Uploader

Medialogix specialises in digital workflow and digital asset management solutions with a strong presence in the public sector helping the NHS, Government and Regional police forces to manage sensitive media assets.

With mobile becoming a key tool in the policing front, they approached us to build a Media Uploader app for a regional police force that allowed officers to capture images, video and audio in the field, fill in a form with relevant case information and upload it to a central asset server. This would enable officers to spend more time out in the field and less time filling in paper work.

SiteSeeker - The Camping and Caravanning Club

SiteSeeker is a campsite search tool from The Camping and Caravanning Club, offering users detailed information at their fingertips. The app is used to find, filter and favourite the right campsite for their needs. Club members can get access to over 1,500 Certificated sites also.

Since 1901 The Camping and Caravanning Club has helped over a third of a million members reap the maximum enjoyment and value-for-money from their camping. They had an existing app and felt it was time to refresh and update it so we were tasked with reviewing, redesigning and rebuilding SiteSeeker.

Users will now be able to search for sites using a distance slider and get directions to their chosen site through their device’s own map app. Other changes have been made to improve reliability, download times and provide a better user experience and increase user interaction with the app. We have also developed the companion app Out & About for CCC members.

Klipcraze

Klipcraze is the first ever competitive social app where users can win amazing prizes for free. Everyone has the same chance to win, there are no judges or random winners. Users find a prize they like, join the craze and complete the task to win.

We were initially engaged to rebuild the front end of an existing iOS app, attaching to existing APIs. The design of the app was severely outdated so after suggesting a number of quick wins, the client requested us to refresh the UX and UI on key parts of the app to bring it up to date with current iOS design standards.

After seeing multiple issues with the way the APIs had been written, in terms of coding standards, missing functionality and ease of integrating them into the front end, we took on a full rewrite of the API data set as well as rebuilding the data structure.

The app has evolved substantially from the original scope, which was to recreate the functionality of the existing app, as well as the client...

Thinking Digital Conference

The official App for the Thinking Digital conference includes real-time updated full schedules across the 3-day event. Masterclasses, real-time speakers schedule with now and next feature to keep users up to date with talks and last minute changes. The app allows attendees to connect directly with speakers and other delegates.

Thinking digital is a three-day event drawing together exceptional talent from the worlds of technology, media, science, industry and the arts. It attracts speakers from around the world to come to Gateshead to share their wisdom and experiences to encourage delegates to pursue their passions and dreams. Importantly our Thinkers leave each year with a greater sense of connection to their passions and insight into the world around us...

We developed the app on both iOS and Android platforms that complement the conference on many interactive touch points both for the end user – and informing and updating organisers on attendees and their ...

1UP

We worked with the start up venture 1UP, to create a mobile platform that empowers anyone to connect and interact by adding the element of competition when posting videos.

1Up is a group-based social media platform centred on videos. Originally the main concept of the app was under development and at an intermediate stage and hedgehog lab was asked to accelerate and mature the platform for release.

With social media challenges becoming the next big thing, we looked to use technology to grow a platform that allows users to capture and share videos or photos,  showing off their talents or voicing an opinion, and introducing a level of competition and gamification via leaderboards.

FoodMood

The idea of FoodMood was envisaged by our clients when thinking about the problems of searching for local restaurants online.

Searching for a restaurant online is often tedious, with long lists of restaurants whose names don’t mean much, as well as not being personal to the users own likes and dislikes. We wanted to change that…

FoodMood was created as a solution to this problem which emphasises on a personalised, visual and fun user experience to find a restaurant in the most efficient way.

KatchIt originally approached us with the whole idea of making life more efficient whilst also having a cool and trendy app that people want to use.

The app revolves around the use of Bluetooth technology, therefore little or no signal is not a problem, and users will still be able to exchange details quickly and efficiently.

The key to KatchIt is simplicity, on the surface, things are just a couple of clicks away and you’ve shared your details, with the bottom line being KatchIt will change the way people meet each other forever.

New College Durham

New College Durham approached us to create a pair of Social Case Study apps available for mobile on both iOS and Android - the main focus of the app centred around profiling current, prospective and alumni students and the ability to upload and share their own work with the NCD community.

The app creates a socially driven way for students to interactive review and comment on each other's achievements and project work.

The key feature of the app allows students to upload work into their own personalised portfolio spaces –  which other students can then comment on, leaving feedback and ratings. Students are able to upload text, images, video and sound content directly via the app.

Non-students of the College can also download and use the app, however commenting and reviewing is currently restricted to current students. Another feature of the app allows users to search for specific articles.

Security and moderation are also key concerns with apps of...

Reviews

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Dev of Mobile Photo Printing App

"They take pride in making their work as consumer-centric and engaging as possible."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2018 - Ongoing
Project summary: 

hedgehog lab is in the process of developing a mobile app for printing photos. They aided in the market research, design, and testing of the app, and they continue to provide support.

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Paul Davey
Marketing Manager, PixPax
 
Verified
The Review
Feedback summary: 

The app has garnered positive feedback from its testing phase. hedgehog lab has met expectations, and they’ve turned the project into a beneficial, learning experience for both teams. They bring enthusiasm to their work, and it translates into a high-quality product.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for PixPax. We’re a new mobile photo printing app based in the UK. Customers print photos for free but pay a small delivery fee.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We wanted our app to be different from others in the mobile printing field. We needed help figuring out a unique plan for our app and developing it. Additionally, we didn't have the in-house talent for app development. Ultimately, we needed to hire someone with expertise in app development as well as a deep understanding of what we wanted to deliver.

SOLUTION

What was the scope of their involvement?

We began the project by briefing hedgehog lab about our goals and performed discovery research together. We found our target customers and better understood how to compete against others, including pricing and presentation.

From there, we began the launch plan and created a roadmap for the design and creation stages. They started the design sprints and took the app through the entire development process. This project was for iOS development, but they are now working on the Android development.

What is the team composition?

There are around 10 members of their team, that I’m aware of, who are working on the project. I’ve spoken to an iOS developer and our project manager. We also worked with a few more internal researchers and designers during the discovery phase to better understand the project’s scope.

How did you come to work with hedgehog lab?

We searched online and used Clutch, among other sites, to do research. We wanted an agency that was driven by user experience. After engaging with multiple developers, it became clear hedgehog lab had strength in creating engaging, vibrant features. We hired them because we felt that fit our vision for the app.

What is the status of this engagement?

We began the project with them in February 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a US-based development team working on a separate project, and they were impressed with the initial testing versions of the app that we showed them. That team's expertise in the development field makes their insight valuable, so we are pleased with the UX, and high level of detail hedgehog lab has put into the app. We’re impressed by the quality of the product, too.

How did hedgehog lab perform from a project management standpoint?

For daily communication and file transfers, we use Basecamp. They’ve educated us on how to become more agile in our technology usage by working with this system.

What did you find most impressive about them?

hedgehog lab's level of investment in the project stood out to us from the onset. They take pride in making their work as consumer-centric and engaging as possible. Since the bulk of their work is service-based solutions, their team treats our project as a novel experience, as the results are things they can physically see. We appreciate the vibrancy and excitement they bring to the process.

Are there any areas they could improve?

Because we chose a company that had no previous experience with print labs, it took them slightly longer to get up to speed in those areas. However, having no direct knowledge in that field allowed them to come in with fresh eyes, which we wanted.

4.5
Overall Score Working with them has been a very enjoyable experience. We're looking forward to continuing this project with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    There is always room for improvement.
  • 5.0 NPS
    Willing to refer
    I have already referred them and would continue to do so.

IoT & Mobile App Dev for Water & Sewerage Services Provider

"They demonstrated knowledge of our industry and insight into the digital world that lend to innovative solutions."

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

hedgehog lab developed and ran pilot programs for new technologies to determine user priorities among key stakeholders. These technologies included a custom Alexa skill and a B2C mobile application.

The Reviewer
 
1,001-5,000 Employees
 
Sunderland, United Kingdom
Head of Strategy and Architecture, Utilities Company
 
Verified
The Review
Feedback summary: 

The pilot programs green-lighted the MVP development of these technologies. The hedgehog lab team-members are highly effective collaborators, providing key insights into digital strategy and creative solutions to industry problems. They inspire confidence in future product development.

BACKGROUND

Introduce your business and what you do there.

I am the head of strategy and enterprise architecture for a water utility company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

Water utilities is a static industry that uses long-held processes and technologies, but the local market has recently turned competitive. We started looking for ways to make ourselves stand out from the competition and offer the best possible customer experience. Our ideas included a revamped bill design among other digital solutions to customers’ needs. We also hired hedgehog lab for their in-depth knowledge of digital strategy techniques.

SOLUTION

What was the scope of their involvement?

We started by focusing on select technologies such as Alexa Skills and customer-facing mobile applications. hedgehog lab ran workshops with customers to determine what features to add from our backlog. They helped us create a pilot program to engage with internal and senior stakeholders. They then implemented that pilot in test homes to further develop their understanding of the most valuable features. We are now in the process of developing an MVP.

Although we haven’t exploited their range of services yet, hedgehog lab has demonstrated their ability to handle the entire lifecycle of implementing a product, from design to launch to follow-up support.

What is the team composition?

I’ve worked closely with a variety of developers and team members, including Ray (Chief Design Officer, hedgehog lab), our main point of contact who helped orchestrate our project initiatives. We’ve also engaged with Sarat (CEO, hedgehog lab) who has demonstrated thought leadership and provided a great deal of insight into various industries and digital strategies.

How did you come to work with hedgehog lab?

The team is based in Newcastle—near to our company—which has become a haven for startups. We were looking to utilize local talent and develop an innovative partnership with a startup; hedgehog lab’s reputation preceded them. We engaged the team in an innovation pilot and their results after completing the design thinking and design sprint exercises impressed us.

How much have you invested with them?

We’ve spent almost £100,000 (approximately $132,000 USD).

What is the status of this engagement?

We started working together in 2016 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the early stages of development on our pilot programs and other projects.  However, hedgehog lab is one of the few teams we’ve trusted to begin a formal innovation relationship with. We’ve even had Sarat and Ray sit in on our strategic executive meetings.

In this newly competitive marketplace, regulators are rewarding companies like ours that demonstrate an environment for innovative ideas; our partnership with hedgehog lab has achieved this and earned us substantial benefits as a result.

How did hedgehog lab perform from a project management standpoint?

As a more established business, we tend to have internal project management policies for outside vendors. However, in light of highly innovative and risk-taking work we’re doing, we’ve been less strict in our governance. hedgehog lab still keeps itself accountable by doing quarterly reviews to measure what the relationship has delivered so far and where it can improve. The team has demonstrated great flexibility and provided thought leadership, which was exactly what we were looking for.

What did you find most impressive about them?

They really put people first. Through their reputation and the partnership they built with us, they were able to convince members of our organization that they were the right partner to solve our problems. They demonstrated knowledge of our industry as well as insight into the digital world that lend to innovative solutions. Now we feel like they’re a part of the team and we’re happy to bring them in for future challenges.

Are there any areas they could improve?

While we have many ideas for potential projects, we don’t have the resources to institute all of them. We’re now working on a mechanism to ensure that we better focus our efforts on the highest value activities.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev of Clinical Management Platform

"We've been extremely happy with the development of some aspects of the app."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2018 - Ongoing
Project summary: 

hedgehog lab is developing an iOS app according to a formalized project management plan.

The Reviewer
 
1-10 Employees
 
Guernsey, United Kingdom
John Curran
Chairman, Pharma-e Ltd
 
Verified
The Review
Feedback summary: 

Internal feedback has been overwhelmingly positive. hedgehog lab accepts constructive input well but also brings creative ideas of their own to the table. Their responsiveness and ability to turn feedback into implementable, on-time deliverables are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there.

I'm chairman and CEO of a health care business. We provide pharmacy services to medical clinics, particularly in the cosmetic medical arena.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We wanted to develop a cutting-edge mobile application to disrupt some space in our market.

SOLUTION

What was the scope of their involvement?

They’re developing the app from scratch. We're in the middle of the development right now. I can't say too much about it because of its status as intellectual property.

We kicked off the engagement by giving them a presentation about what we wanted to achieve. They came back to us with a proposal. Then we spent a month of getting to know each other, followed by formally agreeing on a timeline and project management plan. They’re developing the app for iOS first. They will eventually develop it for Android as well.

What is the team composition?

In total, there are about 15 people assigned to the project. We mainly deal with four people: one project manager, one designer, one software developer, and an account lead.

How did you come to work with hedgehog lab?

One of our staff worked with them in the past and we had heard good things about them. We interviewed several companies, and ultimately decided to go with hedgehog lab.

How much have you invested with them?

We've committed to spend about $700,000.

What is the status of this engagement?

We started working together in March 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re always on time, which is the most important thing at this stage. We've been extremely happy with the development of some aspects of the app. It's quite a complex platform, so there have been some issues. They've dealt with those challenges in an innovative way. We won't be launching until October, so only our internal experts have looked at it to date. We're quite happy.  

How did hedgehog lab perform from a project management standpoint?

The project has specific deliverables and they’ve hit all the targets. We agreed to a project plan where we pay them for work done at certain points, so we track the project to the contract. Our account lead is great at keeping the relationship going. Everything is falling into place nicely.

What did you find most impressive about them?

They come to us with ideas, and that's unusual. With other companies on previous projects, it was like pulling teeth to get them to make suggestions. hedgehog lab’s ideas are valid, clever, and functional.

Are there any areas they could improve?

Time will tell. We haven't launched yet, but we've been pleased so far.

Any advice for potential customers?

Make sure that you designate members of your team to work with them. Successful projects don't happen without a deep team. You need to have people on both sides who are responsible for keeping the project on track.

5.0
Overall Score It's been excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They haven't missed any deadlines.
  • 4.0 Cost
    Value / within estimates
    Time will tell.
  • 5.0 Quality
    Service & deliverables
    It's been extremely impressive so far.
  • 5.0 NPS
    Willing to refer
    I’d recommend them with no reservations.

AR/VR iPad App Dev for Housing Association

“I’ve worked with other vendors before, and hedgehog lab was one of the best partners we’ve had.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - June 2018
Project summary: 

hedgehog lab built an augmented reality app for an iPad. They followed strict project requests and incorporated all of the provided materials and files.

The Reviewer
 
1,001-5,000 Employees
 
Newcastle upon Tyne, United Kingdom
Digital Content Editor, Home Development Company
 
Verified
The Review
Feedback summary: 

The product has received good feedback and resulted in increased PR. hedgehog lab completed the project on a tight deadline, managing expectations well and accomplishing exactly what was required.

BACKGROUND

Introduce your business and what you do there.

I’m the digital content editor for a housing association that provides care services for vulnerable people. I manage our website and social media.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We needed help producing an augmented reality visualization and VR fly through for our modular home development.

SOLUTION

What was the scope of their involvement?

We had quite a tight deadline, so we gave hedgehog lab specific requests and requirements. We knew exactly what we wanted to showcase in the augmented reality, so our architect provided hedgehog lab with the files necessary to execute the work. They developed it to work on an iPad, which we then put into a museum.

What is the team composition?

We had regular contact with the account manager.

How did you come to work with hedgehog lab?

One of my colleagues met them at an event and began talking about their services. When we began looking for a partner, we interviewed a few different agencies, but hedgehog lab had the best cost and proposal, so we hired them.

How much have you invested with them?

We spent under $30,000.

What is the status of this engagement?

We partnered from May–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any quantifiable metrics, but the product has been well-received and given us quite a bit of good PR.

How did hedgehog lab perform from a project management standpoint?

Our account manager made sure everything was on track and accounted for. She answered any questions we had and stuck to our short deadline. We mainly communicated via email.

What did you find most impressive about them?

I’ve worked with other vendors before, and hedgehog lab was one of the best partners we’ve had. They’re a creative team, but our requirements were pretty restrictive because of the deadline, and they were okay with that.

Do you have any advice for future clients of theirs?

Have them contribute to the creative component of your project. They have a lot of good insight and can make your product a lot better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Financial Services Provider

“They support their staff with time-off to learn additional skills.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
July 2017 - Ongoing
Project summary: 

hedgehog lab augments an existing development team to build out a financial trading platform. They create new in-app features for both Android and iOS. Current initiatives include UX design and implementation.

The Reviewer
 
501-1,000 Employees
 
London, United Kingdom
Head of IT Development, Financial Services Firm
 
Verified
The Review
Feedback summary: 

They produce high-quality deliverables and are an asset to any development team. While their communication and project management skills could be improved, hedgehog lab promotes a positive company culture that yields highly-engaged employees. They’re professional and knowledgeable of their craft.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT development for a financial services firm. We offer contractor difference trading to retail investors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We’d been building a mobile app platform for about eight years. During that process, we’ve attempted to form a robust in-house development team that could handle the challenge. After struggling to find talented app developers to hire full-time, we decided to outsource some of the work.

SOLUTION

What was the scope of their involvement?

hedgehog lab supplements our existing team to develop new features for our trading platform’s iOS and Android apps. They’re also integral to the development of our JavaScript-based web app. We’re currently focusing our efforts on improving the platform’s UX and implementing the changes.

They’re essentially an extension of our team as they join our daily processes, stand-ups, and workshops. Despite working from a different location, they approach each task with the same development strategy as our in-house team. We have a strict developer screening process and hedgehog lab was responsive to that. We interviewed the candidates remotely and had them perform some technical tests to assess their expertise. One developer initially assigned to the project turned out to be underqualified for the kind of work we needed. hedgehog lab quickly rectified the issue by assigning a new resource.

What is the team composition?

We interacted with the CEO initially and throughout the process. They allocated four resources including two mobile app developers and two JavaScript developers.

How did you come to work with hedgehog lab?

I found them by researching mobile app development companies. The testimonies on their website were compelling, so I met with their CEO. There wasn’t a strong sales pitch. Instead, they let us decide in our own time and weren’t too pushy about it. Their low turnover rate stood out to us as an admirable quality as they have staff that has worked there for 10 years. They were also adamant that we visit their offices and see how the team operates. This demonstrates a positive company culture that’s similar to what we’re trying to cultivate within our organization. As a result, we decided to hire them.

What is the status of this engagement?

We started working together in July 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They function as four resources in a team of 20, so it’s difficult to pinpoint a specific success. However, they produce high-quality work and are always professional. They work collaboratively and enthusiastically accept new challenges. For example, they take responsibility for bugs and frequently fix issues that weren’t caused by their efforts.

How did hedgehog lab perform from a project management standpoint?

One of the teams that work with us isn’t assigned any project management responsibilities because they attend our daily stand-ups. However, we have another project with them that suffers due to ineffective management. This includes a failure to deliver weekly reports on time. That doesn’t always happen, but it’s been a reoccurring issue that we’ve found frustrating. We use Jira as a communication tool.

What did you find most impressive about them?

Their employees are super engaged and clearly enjoy working for hedgehog lab. They support their staff with time-off to learn additional skills. In fact, three of the resources assigned to us only work four days a week. They take the other day to train with new technologies. This will ultimately benefit us as we’ll have access to a more versatile team.

Are there any areas they could improve?

I’d like to see more discipline in the area of communication and project management. Other than that, everything has been excellent. We’re happy with the relationship.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Aside from one project, everything has been delivered per the schedule.
  • 4.0 Cost
    Value / within estimates
    The cost is marginally cheaper than if we hired a full-time employee.
  • 4.0 Quality
    Service & deliverables
    Their deliverables are generally excellent.
  • 4.5 NPS
    Willing to refer
    Overall, we’d be happy to recommend them.

Native Mobile App Dev for Restaurant Discounts Platform

“[hedgehog lab is] driven by what we’re trying to achieve, and this comes across in everything they say and do.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - Nov. 2017
Project summary: 

hedgehog lab designed and built a mobile app for iOS and Android. Key features included search capabilities, billing functionality, and in-app payment processing. They also assisted with branding/logo design.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Co-Founder, Mobile App
 
Verified
The Review
Feedback summary: 

The final product has received substantial positive user feedback centered on the app’s functionality and usability. A collaborative approach and a strong commitment to the client’s business goals have been crucial in fostering an ongoing partnership.

BACKGROUND

Introduce your business and what you do there.

I am a co-founder of a smartphone application that allows users to search for and find restaurants in London.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We were looking for an agency that could provide both app development and consultancy services to ensure that our business would grow with the best foot forward.

SOLUTION

What was the scope of their involvement?

We started off with a transparent discovery session organized and hosted by hedgehog lab. We had a thorough and open discussion about what we were looking to achieve, and were able to brainstorm various approaches prior to development. The conversations around strategy were with a product owner and a partner, who maintained communication between the development team and ourselves. They gave us their marketing ideas and break-downs of what they felt was the best approach to promoting the product.

hedgehog lab went on to build a native mobile application for iOS and Android, along with a web database and CRM portal for managing the marketplace. They also had a strong design team that assisted with branding and built the UX/UI accordingly.

The app provides discounts to users at participating restaurants, which they can redeem by paying through the app. There is no need to subscribe to a membership, present a voucher or coupon, or undertake any form of pay-to-save method. Users can pay through our app and have the discount automatically applied to any restaurants/cafés that have signed up with the platform. The tool enables users to find these restaurants and enables restaurants to display special offers and showcase their business. When the two come together, another feature within the app can create bills and accept payments seamlessly.

What is the team composition?

We worked with different members of the team throughout the course of the project but had three key contacts: the project manager, the product owner, and the lead developer for both platforms and the web app. We also worked with iOS and Android specialists as required.

How did you come to work with hedgehog lab?

We found them on Clutch after searching the typical terms related to development teams. Being based in London, we had plenty of options, but we decided to rely on an industry-standard benchmark. We went through reviews, conducted research on past work, and created a shortlist for face-to-face meetings. hedgehog lab understood and appreciated how we wanted to run the collaboration. We wanted more than just a one-off development group; we were looking for a partnership that could work with us as if they were an extension of our team. We had the key members of their business development team come to London, and we had a great meeting on how their expertise could support our business goals.

hedgehog lab was the highest-rated U.K.-based development firm at the time, and one of the highest in Europe. They also charged one of the highest fees on our shortlist, but we were clear on how we valued the relationship. If the quality was worth the money, then we would prefer it to using a cheaper agency.

What is the status of this engagement?

We started working with hedgehog lab in November 2016. The app was launched one year later, in November 2017. We are in discussions about adding more work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were much more involved in the project than we expected, and put a lot of time and effort into creating a comprehensive and cohesive brand. We’ve only been live for a few months, so it’s difficult to provide any data yet. We’ve received significant positive user feedback on the design, functionality, and usability of the app, mostly focusing on its polished look and feel.

We have explored multiple ways of getting feedback on the app’s layout, but haven’t necessarily done so for the code beyond initial impressions from our internal team, which have been positive. In terms of error rate, we’ve only had one crash on iOS, which is impressive considering the number of downloads we’ve had. We are slightly behind schedule on Android, and there are a few bugs here and there. hedgehog lab doesn’t like to release products with serious bugs, and will often work outside of normal office hours to make sure everything is fixed before releasing.

Our general ability to see what bugs are prevalent is minimal, given that hedgehog lab has done everything they can to stop them from being released. When issues did come up, they were minute oversights like a formatting, using an inconsistent font, etc.

How did hedgehog lab perform from a project management standpoint?

Everything was built through an Agile process. At the beginning of each sprint, we were told who would be working with us, what their roles and responsibilities were, and what the deliverables were supposed to be. The scrum master/project manager kept everything in check, ensuring that we were informed of any delays, or if there were any starting issues for specific team members. We were always given notice when there was an unexpected change in development like bugs that took longer to fix.

Besides email and telephone calls, we’ve often communicated via online boards like Jira Service Desk. These allow us to log bugs, reports, concerns and change requests. We have a team in the U.K. and one internationally for monitoring this 24/7. We also use Basecamp as a day-to-day management portal. Everyone has access to certain projects and discussions. We’re able to upload and share screenshots, daily recordings, and discuss the project collaboratively. We have a product owner and a client partner with whom we can check in at any time.

What did you find most impressive about them?

The most impressive thing about hedgehog lab is their unity. There is a comforting feeling that the product—our blood, sweat, and tears in terms of money invested—is in the hands of a team of people who are well-connected. They all know each other, work well together and don’t view us as just another client. We feel like a part of their team, and there’s a lot of passion in what hedgehog lab does. This is evidenced by simple things like replying to emails during weekends and getting involved in social media. They’re driven by what we’re trying to achieve, and this comes across in everything they say and do.

Not only did they understand our end-goal as a client, but worked with us towards that end-goal like they were a part of our internal team. This started what became a strong working relationship where—unlike with other service providers we’d used in the past, who said yes to everything we asked for, but didn’t bring any meaningful input outside of cost and duration—they challenged and optimized everything we put forth. They became an ad-hoc part of our team, and we worked with them as our own developers, rather than as an agency we were retaining. I’ve gotten the impression that hedgehog lab is one of us—they take on anything that impacts or damages us, our product, our brand, or our user as a priority.

Are there any areas they could improve?

When it comes to testing and QA, they have a separate division for the task. This is not a massive issue, but we’ve found that the testing team is overseeing multiple products at the same time, and doesn’t have the same level of knowledge of the product. This means that following a 48-hour QA session, there may still be issues and bugs that weren’t found. We’ve discussed this with them, and they agreed to spend less time on QA with the universal team, and more time with the individuals who know the product back-to-front.

Do you have any advice for future clients of theirs?

If the client is willing to put in extra time for testing—which would normally be assigned to the QA team—the overall result will be higher-quality testing on an expedited timeline. This is not a criticism in itself, and it ends up being a bit of a positive in hedgehog lab’s case. They were willing and able to negotiate changes in internal processes to prioritize the best interests of the client.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They rarely miss deadlines, but, as any other client, I would like the work to be faster.
  • 4.0 Cost
    Value / within estimates
    They are a business at the end of the day. The cost is high, but the quality is good.
  • 5.0 Quality
    Service & deliverables
    They’ve impressed and surprised us, exceeding expectations on every account.
  • 5.0 NPS
    Willing to refer
    We’ve referred them, and other clients have come onboard as a result.

Mobile App Design & Dev for 3D Scanning Tool

"It has been a pleasure working with hedgehog."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Ongoing
Project summary: 

hedgehog lab designed an iOS app and web portal for the collaboration between a 3D scanning startup and a custom-fit helmet company. They provided drafting, designing, and assisted integration services.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
David Odell
Director, Business Development, NetVirta
 
Verified
The Review
Feedback summary: 

hedgehog’s efficient project management workflow and innovative drafting approach allowed for a creative and productive teamwork experience. Despite the distance between the companies involved, all deadlines were met and the final products went above and beyond expectations.

BACKGROUND

Introduce your business and what you do there.

I am the director of business development at NetVirta, a startup with a focus on digital 3D scanning technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

Our central business premise centers around providing our customers with a way to 3D scan a part of their body so they can order custom-fit apparel and accessories. We needed to completely revamp both our iOS mobile app and our web portal user interfaces. At the time, we had just formed a partnership with a large custom-fit football helmet company, and we needed to customize our entire app and web solution to integrate our services with their business. Although we worked with our client to figure out specifications for user flow, operational mockups, and the product’s overall functionality, we needed an outside company to do both design and development work.

SOLUTION

What was the scope of their involvement?

Our partnership began with a discovery call to give them the opportunity to learn about our business, which was helped by their previous experience within relevant industries. Although their work was not completely from scratch, the design was entirely their purview. hedgehog took the ten mockups with which we provided them initially and expanded them into a fully realized mobile app design. They also drafted both the app and portal’s low-level functionality and user interface alongside the specifications with which we provided them.

During the primary stage of the project, they worked on coding the frontend of the app in React Native, as well as collaborating directly with our internal development team to integrate hedgehog’s design with the backend, to make sure that everything was cohesive. After their initial development phase, we reviewed their work alongside the client, and gave hedgehog feedback. They provided us with different variations of the final products until everyone was satisfied with the outcome.

The app was made for iOS, but in the future, we intend to have hedgehog create an Android version. Once the app was completed, they went through the same process for the web portal, utilizing HTML, CSS, and Bootstrap, and then integrated it with our extant backend.

What is the team composition?

There are four primary team members with whom we worked, although I believe there may be a few others who assist on their end. Patrick is the managing director for the US, and although he supports the project and attended calls with our client, he was not involved on a day-to-day basis. Alex is the lead designer for our project, and he has been phenomenal. Ryan is the project manager, and Bruce is the web portal’s frontend designer.

How did you come to work with hedgehog Lab?

Having used Google as my primary search tool, I reached out to a number of web and mobile development firms, conducted interviews, and received price quotes. After that process, we decided that due to their technical expertise, prior experience, and affordable cost, hedgehog was the best fit for our needs.

How much have you invested with them?

About US$100,000 for this project.

What is the status of this engagement?

We engaged them in October 2017, and our work with them is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any tangible metrics, in part because the final versions of both the app and the portal are still being finalized. There have been no issues or bugs of any significance so far, thanks to them having planned for most possible scenarios. For us, the important thing has been delivering a good product in a timely manner, which they have done.

How did hedgehog lab perform from a project management standpoint?

Their project management has been great, with Ryan having been in touch with me almost on a daily basis regarding deliverables, by when they needed feedback from us, scheduling meetings and calls, and other necessary details. Having him touch base with us so regularly has been very helpful both for us internally and for our own communications purposes for our outside partner. He and I spoke mostly through email, although we also had a call scheduled once a week via Zoom. Our whole project team used Basecamp to do most of our day-to-day work, and their team used both GitHub and Atlassian in addition to the above. Additionally, Patrick was always available for questions, and would respond to emails right away.

What did you find most impressive about them?

hedgehog has been very easy to work with and open to matching our company’s unique work style. In particular, they are good about collaborating, and have gone above and beyond to provide multiple options for any design or feature when requested. They had experience with other complex technologies like AR and VR, as well as prior knowledge of 3D scanning or printing, and they were able to apply that specialized knowledge to our project. As a result, it felt like hedgehog had a deeper understanding of our business and the ways in which our customers interact with it. Additionally, they work at a rapid pace. After that first discovery call, they were able to provide us with a broad set of designs in under a week, which was far faster than I had expected.

Everyone involved has been very happy with both end products, the app and the portal, and everything was delivered on time. We had a good experience with them and their employees. I always felt like they were receptive to our ideas, and their own ideas were always top notch. In the end, our collaboration produced the best app and portal that was possible. It has been a pleasure working with hedgehog.

Are there any areas they could improve?

The only real negative to working with them is that they are based in the U.K. while we are based in Boston. Any project of this scope is easier to do in person. It would be fantastic if they could have more than just two representatives here in their U.S. office, but I recognize that likely is not feasible.

Do you have any advice for potential customers?

Make sure that the company has relevant experience to your industry. It is also important to make sure that you will be comfortable working with those people and that you know who is going to be involved from day one – how many designers there will be and what their experience levels are, for example. Lastly, have a good idea from the beginning what their day-to-day process is going to be like, from discovery to design to development to implementation.

5.0
Overall Score It’s been a phenomenal experience and I plan to use them on multiple projects in the future.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always communicated what deadlines we needed to hit, and everything was delivered on time.
  • 5.0 Cost
    Value / within estimates
    hedgehog quoted us a rate that was about half of the other companies that we interviewed.
  • 5.0 Quality
    Service & deliverables
    I really do think we have the best end product possible.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them.

Mobile App Dev for Social Media Fan-Messaging Platform

"The team understands my needs extremely well."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2016 - Ongoing
Project summary: 

hedgehog lab built a native app from scratch for iOS and Android, spearheading a robust discovery process before creating the product’s infrastructure, layout, and links. They’re now making a hybrid version. 

The Reviewer
 
1-10 Employees
 
United Kingdom
Jonathon Lobban
Owner, Tempt App
 
Verified
The Review
Feedback summary: 

Within 10 days of launching, the product surpassed 10,000 downloads on the App Store and Google Play. hedgehog lab’s impeccable quality, attentive project management, and rapid turnaround time make the partnership rewarding. 

BACKGROUND

Introduce your business and what you do there.

I own a business called Tempt App, which allows social media stars to engage with their fans on a paid-for basis. They announce on their social media accounts that they’re posting content and interacting with fans. Then, they link our Tempt App to that social media post. Fans download the app and can buy coins to open the content or send messages directly to a star’s inbox.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

I’ve launched a series of websites during my career, but I’ve never actually built an application. This was my first time working with an app developer.

SOLUTION

What was the scope of their involvement?

They built an app from scratch for me on Android and iOS. I went over the business plan with them, and they went through the details in order to suggest improvements and explain how they’d fulfill the requirements. We moved into the development process to ensure that everything was documented and that we had the right building plan.

They led me through a great discovery process. I’ve worked with development firms that had only one or two developers and others with teams of 50 or more. hedgehog lab allocated many resources for the discovery process. We detailed the exact elements of the application: what it needed to do, how it needed to perform, what technology we should use, and what the scope would entail.

We developed two native applications on iOS and Android. They’ve built the app so that it functions and allows social media stars to post video and photo content. Some of that content is free, and other content is paid. We prompt users to pay for content through coin packages through the app via a push button purchase. It also supports card payments. Once the users have bought coins, they can redeem them to open paid content and send messages. If the social media star wants to message that fan back, the fan also has to pay to receive those replies.

The application markets itself because social media stars are using their platforms to market our business. If we bring on a social media star with two million followers, she’ll post that she’s using Tempt App throughout social media. Then, hedgehog lab provides a link that the social media stars can post, which will direct the user either to our website or the App Store or Google Play. hedgehog lab created all the links and infrastructure to support these functions.

What is the team dynamic?

I’ve worked with ten people in total. There were five full-time developers on the project at a time.

How did you come to work with hedgehog lab?

I researched five companies from the app world on Clutch. I received quotes ranging from $50,000–$250,000, so I had a huge variety to consider. First, I wanted to choose a firm that was competitive. I wasn’t going to go for the cheapest quote, but I needed to make a commercial decision based on price. Secondly, I needed to be able to get along with the team. I spoke at length with each of the teams I canvased, and I felt that hedgehog lab ticked all of my boxes. They’re mid-range in terms of price, but the team seemed reputable, professional, and friendly. They convinced me that they were the right team to work with in terms of their knowledge about the sector.

What is the status of this engagement?

We started working together in June 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app functions brilliantly and received thousands of downloads in its first few weeks of launch. Apple has made things difficult with certain content that’s being posted through the application. Now, we’re working through those challenges. Despite the issues with Apple regulations, the app functions well and has received outstanding user feedback.

How did hedgehog lab perform from a project management standpoint?

They did well. I had a project manager all the way through the build. The project manager signed off a week after we launched, but then I opened a service agreement for 12 months, so we’re working through that now. I was assigned another project manager for any technical issues. I can contact that person at any time and report issues.

We’re using Jira, which lets me report technical issues to their support team. We also have an API that’s built into the backend, which allows me to control the application. I can look at user details, model posts, and spending. I’m completely happy with the tools that we’re using.

What did you find most impressive about them?

The team understands my needs extremely well. Because we went through a long discovery process, they know exactly what I’m trying to achieve, and they’re able to handle issues or situations as they arise.

Are there any areas they could improve?

They have a large team. They respond to me quickly, but with this iOS situation, I’ve had to wait a few days before solutions are made. They could provide more immediate solutions to issues, but I do understand that they have other clients and that I can’t be their top priority all day. They always deliver and make sure that solutions are found within a day or two, so I can’t grumble about that.

4.5
Overall Score I wouldn’t have hired them again unless I was completely happy.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We slightly missed our deadline by a week or two. But, the whole project was managed well.
  • 4.5 Cost
    Value / within estimates
    The initial cost they quoted was slightly below the mid-range. But, extra features added up. I think they’re slightly overpriced in that respect.
  • 5.0 Quality
    Service & deliverables
    The application turned out better than I expected.
  • 5.0 NPS
    Willing to refer
    I already have.

Mobile App Dev for Freelancer Recruitment Platform

"They communicated very well and were really enthusiastic about the product."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2016 - Ongoing
Project summary: 

hedgehog lab created a mobile platform to connect freelancers and clients, designing a detailed search feature and smooth onboarding processes. After the iOS launch, they’ll assist with an Android version. 

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Director, Hoshin Search Limited
 
Verified
The Review
Feedback summary: 

The prototype closely resembles the initial concept, thanks to hedgehog lab’s in-depth discovery work and designs. The team’s regular communication, customer-focused workflow, and consistent quality contribute to an efficient relationship.

BACKGROUND

Introduce your business and what you do there.

I’m a headhunter at Hoshin Search, which is a recruitment business. I’ve developed a product called Portl with hedgehog lab that’s being run under my business, but it may ultimately become a new business in the future. Portl is an app that connects freelancers with clients (people who want to hire freelancers).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

There’s a growing number of freelancers on the market who are very good at what they do, but a lot of them don’t know how to do business development. My app is trying to solve that problem by making it easier for freelancers to find work. In my job as a headhunter, I’ve noticed that many people hiring freelancers no longer want to use head hunters like myself. They tend to use other means for finding freelancers to save money. The app also addresses that and makes it easier and more cost-effective for people to find freelancers for hire. 

SOLUTION

What was the scope of their involvement?

I did all of the concept development, and hedgehog actually built the app. They went through a discovery stage, a design stage, and a build phase. The discovery phase was all about making sure that they understood the app’s purpose. The design stage was about designing what it would look like and how it would fit together. Then, we actually built it. The app is available on iOS at the moment with an iPhone version and a native iPad version as well. The strategy for the project was already in place when I went to them, and marketing is the next step.

They created a search feature where clients can find freelancers based on a range of different criteria. That’s the backbone of the app. As a freelancer, you register and create a profile, so there needed to be a slick onboarding process. There’s another onboarding process for the client as well that’s much simpler.

Other features include the ability to unlock profiles. Clients, once they’re registered, can purchase credits in the app and use those credits to unlock a freelancer profile that they’re interested in. This unlocks the contact details and the name of the person, which enables them to contact them and decide if they want to work with that person. We also created an availability update request for clients, if a client finds a profile that they’re interested in and wants to make sure that the freelancer’s availability is up to date before they unlock it. Both freelancers and clients can easily invite people via email, text, What’s App, or posts to various social media platforms.

How many resources have been assigned to your project?

We had 6 people in total—a project manager, a designer, a lead developer, and 2 developers that worked for the lead developer.

How did you come to work with hedgehog lab?

I did some research online and found a site that rated app development companies. I made a shortlist and looked into hedgehog lab in more detail in terms of visiting their website and looking at some reviews. I picked hedgehog because they were used to working with startups and got back to me really quickly. They made it clear that they wanted my business.

How much have you invested with hedgehog lab?

Without tax, we spent £80,000 [$101,000].

What is the status of this engagement?

We started working with them in May of 2016, and the work is ongoing. The app went live on the App Store this week. They provide a 3-month warranty period. After that, I’ll sign a service and maintenance contract for at least another year. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The app has been live for less than a week, so I don’t have any feedback yet. They completed all the work within my budget. The app did take longer than we initially forecasted for various reasons, but that wasn’t a major negative because I didn’t have a specific timeline. It was more about getting the app done right than completing it quickly.

How did hedgehog lab perform from a project management standpoint?

The communication is really good. We used Basecamp to communicate daily and have weekly project status report on Fridays. We also did a number of show-and-tell sessions for each milestone via an online video conferencing system. After each build sprint, they’d show me what they were up to and let me ask questions. We also had a shared spreadsheet on Google Docs where I could document any issues that I found in the app during testing, and they’d use my notes for their quality checks.  

What did you find most impressive about hedgehog lab?

This is my first experience working with an app development company, so I don’t have any benchmark. They communicated very well and were really enthusiastic about the product. I think they’re well suited to working with small startup companies. Their quality of work is really good. Everyone I worked with had all the skills that we needed. The speed at which they turned things around and the way that they communicated were excellent. It was a really pleasant and enjoyable experience. The only issue was that the work took longer than they’d anticipated. But, they communicated that well, so it wasn’t an issue. Everybody that I worked with added value and understood the brief. I did a lot of work up front in terms of the concept, which helped, but everyone got on the same page really quickly. From a design perspective, the end project is very similar to the concept I brought to them.

Are there any areas hedgehog lab could improve?

They should probably build more time into their estimation of how long things are going to take. They don’t really have a buffer in case things take a bit longer. From a kind of sales perspective, it’s probably better for them to under-promise and over-deliver than the other way around in terms of timing. Other than that, the experience was excellent. 

5.0
Overall Score I had a pleasant and positive experience.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They did a good job in terms of scheduling and managing the project. The delay wasn’t a major issue for me because I didn’t have an exact timeline.
  • 5.0 Cost
    Value / within estimates
    I think that the cost is very fair for the level of quality I’m getting.
  • 5.0 Quality
    Service & deliverables
    The quality of their deliverables was better than I expected, and I have pretty high standards.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to a few people.

Mobile App Dev for Sports Betting Platform

"They’re very easy to work with, and they work hard."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
May 2016 - Ongoing
Project summary: 

hedgehog lab is building an iOS application aimed at simplifying the app-based sports betting experience. Key features include In-app purchases, complex statistics, exchange rates, and API management.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Founder, Mobile Betting Application
 
Verified
The Review
Feedback summary: 

There were some scheduling delays early in the process, but hedgehog lab expanded their project management team and they are now quite prompt. The team stayed within the budget. They work hard and are always friendly to talk to.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a mobile betting app that allows users to track their betting statistics and use those to find the best tips on any sports betting event.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with hedgehog lab?

We were trying to find a way to provide tips that came from people who had verified success. Also, we wanted to create a betting experience that wasn’t as difficult to use as the current sports betting apps on the market.

SOLUTION

What was the scope of their involvement?

I came to them with a large idea and they helped to whittle it down to an MVP for iOS. From there, they’ve done all the design work, the development work, and we anticipate they’ll be helping us with the marketing work as well. The app needed to have full integration with the API of a third-party betting provider. We needed the ability to track betting statistics down to a granular level which required parsing data out of the responses from the API. There were in-app purchases and a couple of exchange rates in the app. There were also two wallets so it was a complex app. We hope to have an Android app in the future as well.

The composition of their team varied throughout the process. A third-party we were working with pulled out and it caused a rather large delay in the project. We ended up having a new team and each team had a project manager, three or four developers, a designer, and a lead designer and lead developer. There was also a client relations manager.

How did you come to work with hedgehog lab?

I found Clutch and emailed quite a few firms that I found there. I met with half of them and hedgehog were the ones who seemed most keen and most accommodating about the idea. They’re also the ones that came back with what I thought was the most reasonable quote.

How much have you invested with hedgehog lab?

When the project is finished, the app will cost £50,000 [$64,400].

What is the status of this engagement?

We started working with them in May 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app will launch in August or September. The feedback on the designs has been very positive. That’s all we’ve been able to show people so far.

How did hedgehog lab perform from a project management standpoint?

They’ve done well. I think they’ve been in a period of expansion recently and the project management has gotten better since then. It’s been managed very efficiently. We communicate via email and Basecamp, and we have weekly Skype meetings. They’ve stayed within budget and are very accommodating with that. There was a big delay that wasn’t their fault and we’ve had other delays, but since January, that’s improved a lot. They’ve been working very hard to deliver on time.

What did you find most impressive about hedgehog lab?

I don’t have much experience with other providers, but hedgehog very personable. They’re very easy to work with, and they work hard. There’s no formal structure that has had to be adhered to.

Are there any areas hedgehog lab could improve?

I would have said communication, but that’s already improved. They could work on the speed and managing expectations.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They worked well around delays that weren’t their fault, but ultimately, we’ve missed some deadlines.
  • 5.0 Cost
    Value / within estimates
    They’re much cheaper than other quotes we received.
  • 5.0 Quality
    Service & deliverables
    Everything that’s been delivered has been good quality.
  • 4.5 NPS
    Willing to refer
    They’re extremely high quality.