What evidence can you share that demonstrates the impact of the engagement?
From day two or three of them taking over, the phone started ringing and it hasn't stopped. The demographics of our customers is difficult to keep on top of, but Heavyweight Digital seems to generate good calls in the areas that we wanted.
The biggest change I’ve noticed is the location where the calls come from. I was getting phone calls from people out of our geographical installation reach. Their services have been far better and simply superior to anything we’ve had before. There has been no stress or grief, and everyone is happy.
How did Heavyweight Digital perform from a project management standpoint?
They are very responsive and get back to us within the hour. If there is anything I need to bring to their attention, all it takes is one simple phone call or email, and it’s dealt with.
They do fantastic reports so that we can see the click-through on our side.
My biggest expense other than labor is Google, and I want to see how many conversions I am getting in comparison to phone calls and impressions on Google. By doing what they do, they have saved me money.
What did you find most impressive about them?
Their knowledge is impressive. Nobody who tells you they know how to run a Google campaign generally understands all of it because it changes that quickly. Heavyweight Digital are on the ball and informative. I don’t feel anything but confidence in using their services. I feel they are on the ball and doing what’s in my best interest.
Are there any areas they could improve?
No. There is nothing I can fault them on.
Do you have any advice for potential customers?
My advice is to give them a try; if you can’t work well with this team, it isn’t going to work with anyone.
Additionally, certain trades work fantastically well using the Google platform. Not all trades would benefit from it because they aren’t using the type of Google search criteria to get their customers.