What evidence can you share that demonstrates the impact of the engagement?
The best metric is that we convinced a multinational information technology company to start using Alchemize internally for their migrations to the cloud. I can’t give enough credit to Mulshanker and his team for that. We’re currently expanding our footprint with them.
How did HeapTrace Technology Pvt. Ltd. perform from a project management standpoint?
They’re incredibly flexible. We sometimes need them to work US hours, and they’ll be up all hours of the night, without complaining once. We communicate over GoToMeeting and Skype and use Redmine as a ticketing system. It’s on both parties to manage things so nothing gets lost. Like any project with an offshore partner, there’ve been times when something didn’t get communicated. Unfortunately, we’re facing a 10—11-hour time difference, so we lose an entire day when that happens.
I let the CEO find the right expert on his team and dictate who we need. We’re always able to trust him to bring in someone professional because of his deep technical background. He even helps us with some of the internal, complicated technologies himself.
What did you find most impressive about them?
No matter what we ask for, their team has enough breadth and depth to address it. I’ve been in the technical world for 25 years, and HeapTrace has as talented a bench as anyone. If we’re working with new technology, they’re smart enough to either pick it up themselves or bring someone on with the necessary skills.
There'll always miscommunications with offshore teams, but there’ve much fewer than normal with HeapTrace Technologies. When something happens that’s not quite what we want, we have such a forthcoming relationship that it’ll be turned around and dealt with immediately; it's quite refreshing.
Are there any areas they could improve?
Communication is the toughest part of any collaboration. The best ideas and most determined follow-through can amount to nothing if the right people aren’t told what they need to do. Thankfully, HeapTrace Technologies doesn’t have any weaknesses in this area. Yes, we’ve had a few struggles, but they do the absolute best they can. All in all, we have a highly successful partnership.
Do you have any advice for potential customers?
Build your relationship with the manager that Mulshanker chooses. Also, think through and articulate your expectations for delivery, because you can easily burn 24 hours going back and forth about something. Additionally, don’t try to do everything via email—a ticketing system is a necessity for offshore situations.