What evidence can you share that demonstrates the impact of the engagement?
They doubled our subscription base. The reason why I love this team is because there were several instances where I gave them a task, and they were willing to tackle that challenge, but they also took a step back and challenged us to make it better. Other agencies I’ve worked with would just do what I told them, and then issues would arise and they would have to fix it, which in turn would rack up our bill.
They take great pride in their work, and they treat our product and company like it’s their own.
How did Hattrick IT perform from a project management standpoint?
They were able to jump in very quickly. Since hiring them, it felt like they were team members and not just hired hands, primarily because they look at how they can improve the product.
Their communication was fantastic throughout the project. On top of that, they integrated with our culture well. We often communicated over Slack, and they were participating in other discussions outside of the project.
They absolutely responded well, they were clear with us, and they met deadlines. I have no qualms on their project management.
What did you find most impressive about them?
Their ability to integrate with our team outside of just development; it really humanizes them. They look at a task at hand and think about the implications, so we saved time in development in the long run. On top of that, their ability to communicate made them really easy to work with.
Are there any areas they could improve?
That’s a hard question. I really don’t think so.
Do you have any advice for potential customers?
Have as many of your guidelines, requests, user stories, and wireframes ahead of time. As far as I know, they don’t have a UI/UX person, so having everything ready to go ahead of time is super important.