What evidence can you share that demonstrates the impact of the engagement?
We are launching the product in early-September; the beta version will be distributed to some people. The app’s performance has been great even in markets where mobile technology isn’t fully available. It can perform even when the network is not at its peak. Hattrick IT’s work has been outstanding in terms of the app’s look and performance.
How did Hattrick IT perform from a project management standpoint?
We used Slack for team communication. We implemented the Agile Methodology, and used Trello for project management, in order to guide through and identify the requirements for each deployment. I also used some of my documents for designing the scope of the project, with milestones and clear requirements. Hattrick IT has done a very good job of interacting with my procedure and adding to it. They kept me informed about some of the challenges and were upfront when I needed to expedite something for the product showcase. Overall, Hattrick IT has done a very good job, and I want to highlight the fact that, when they were facing a challenge, instead of hiding it, we worked together to solve it.
What did you find most impressive about them?
As a start-up technology company, it was a challenge for us to not only find someone with the capability and knowledge for creating a product, but also a professional with integrity, and who could work with and respect the business. I saw this in Hattrick IT’s leadership from the beginning. They had no hidden agenda and knew what was important for me. In terms of work, they have been great at taking my feedback for the strategy of the product and implementing the solution according to my guidelines.
Are there any areas they could improve?
On one occasion, Hattrick IT didn’t budget well for the work, so there was a small constraint. We were able to work through it, and Hattrick IT owned up to the mistake. There was some communication involved, and it was a learning process for us.