Hattrick IT

What evidence can you share that demonstrates the impact of the engagement?

They designed and developed an entire communications system for a very reasonable cost. I hit most of my milestones on time and I now have a functional MVP, which I didn't have before. They gave me a working prototype, with which I can go out and explore the sales arena. 

How did they perform from a project management standpoint?

They're very approachable and work quickly. They're based in Uruguay, but we've never had any communication issues. We speak daily via Skype and use Trello to stay up-to-date with the project. I'm doing a lot of case scenarios, so we have sprints and I go out to the field to test how the system works. After that, I upload my experiences to Trello and we can see if we need to make any improvements. Also, they stayed within our budget, which is important for a startup.

What did you find most impressive about them?

They're relentless and won't stop until the bugs disappear. They go out of their way to resolve some of the very complex mathematical problems I pose to them. Also, they're flexible and open to exploring alternatives to ensure we have the best solutions. I've enjoyed working with them–they're nice, respectful, and responsible people.

What evidence can you share that demonstrates the impact of the engagement?

We are launching the product in early-September; the beta version will be distributed to some people. The app’s performance has been great even in markets where mobile technology isn’t fully available. It can perform even when the network is not at its peak. Hattrick IT’s work has been outstanding in terms of the app’s look and performance.

 How did Hattrick IT perform from a project management standpoint?

We used Slack for team communication. We implemented the Agile Methodology, and used Trello for project management, in order to guide through and identify the requirements for each deployment. I also used some of my documents for designing the scope of the project, with milestones and clear requirements. Hattrick IT has done a very good job of interacting with my procedure and adding to it. They kept me informed about some of the challenges and were upfront when I needed to expedite something for the product showcase. Overall, Hattrick IT has done a very good job, and I want to highlight the fact that, when they were facing a challenge, instead of hiding it, we worked together to solve it.

What did you find most impressive about them?

As a start-up technology company, it was a challenge for us to not only find someone with the capability and knowledge for creating a product, but also a professional with integrity, and who could work with and respect the business. I saw this in Hattrick IT’s leadership from the beginning. They had no hidden agenda and knew what was important for me. In terms of work, they have been great at taking my feedback for the strategy of the product and implementing the solution according to my guidelines.

Are there any areas they could improve?

On one occasion, Hattrick IT didn’t budget well for the work, so there was a small constraint. We were able to work through it, and Hattrick IT owned up to the mistake. There was some communication involved, and it was a learning process for us.