HatchWorks Technologies

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback from stakeholders and members of our company. Customers and users have also noticed improvements in the products we launched. They delivered the project on-time and in full.

How did Hatch perform from a project management standpoint?

They perform very strongly. They’re a collaborative group and do a good job of managing cross-functional teams, keeping stakeholders updated on progress and highlighting any risks or issues. They drive an on-time and on-scope project.

Also, the HatchWorks Technologies team assumed business analyst roles on the project, through helping us to meet deadlines on time, researching features and analyzing customer data.

What did you find most impressive about them?

Their flexibility is impressive; they understand customer needs and create innovative solutions. They expertly structured a team to attack our specific problems and ask the right questions. They bring significant expertise in the broader digital space and are good people to work with who are team-oriented and collaborative.

Are there any areas they could improve?

They’re a smaller firm, which adds some limitations. If we needed to put 20 people on a project, they wouldn’t be the right partner for that.

Do you have any advice for potential customers?

When working with a smaller team like HatchWorks Technologies, it’s good to meet the individuals in advance before starting a project. Being upfront and clear about your expectations is also necessary.

What evidence can you share that demonstrates the impact of the engagement?

Generally, we've been pleased thus far. We enjoy working with HatchWorks Technologies. They’re delivering on what we asked them to do, and appear to understand the unique dynamics of our business challenge. So far it is on time, under budget, and in scope. 

How did HatchWorks Technologies perform from a project management standpoint? 

HatchWorks Technologies is well organized. Counting onboarding of the team and ramping up, we're in our third sprint. Though our company is based in New York, I’m located in Atlanta. I’m able to join the weekly product status workgroup meetings every Monday in person. I like that they don't over project manage me and present information at the right level for my understanding. 

It's worth noting that our project manager has changed a couple of times throughout the project. They’re clearly still organizing themselves as they're an early stage company. They don't have a huge team, and they’re still hiring and evolving. It’s not a complaint, just a note that there's quite a bit of juggling in terms of staff and account management roles. 

What did you find most impressive about them?

HatchWorks Technologies is likable, easy to work with, and fast learners. One of their solutions design consultants, Janice, clearly understands our business and the problem we're trying to solve at a very deep level. It’s been so nice to have her on the team. I also really appreciate that they speak in a language I can understand. They translate from their world to mine because I'm not a technical person. When they need my input or decision-making to drive their work, they explain the issues in a way that I can easily understand. 

Are there any areas they could improve?

As an early stage company, they're still organizing themselves and developing their own capabilities. We can feel that from the account perspective. We've had multiple project managers because they're shuffling people around. It seems like I meet a new member of the team every Monday when I go into their office. That makes for a unique dynamic to navigate through that we wouldn't have with a more mature company. It doesn't feel as stable because they're clearly growing and ramping up. 

Do you have any advice for potential customers? 

No, I don't have advice other than to say our experience has generally been positive.