What evidence can you share that demonstrates the impact of the engagement?
Generally, we've been pleased thus far. We enjoy working with HatchWorks Technologies. They’re delivering on what we asked them to do, and appear to understand the unique dynamics of our business challenge. So far it is on time, under budget, and in scope.
How did HatchWorks Technologies perform from a project management standpoint?
HatchWorks Technologies is well organized. Counting onboarding of the team and ramping up, we're in our third sprint. Though our company is based in New York, I’m located in Atlanta. I’m able to join the weekly product status workgroup meetings every Monday in person. I like that they don't over project manage me and present information at the right level for my understanding.
It's worth noting that our project manager has changed a couple of times throughout the project. They’re clearly still organizing themselves as they're an early stage company. They don't have a huge team, and they’re still hiring and evolving. It’s not a complaint, just a note that there's quite a bit of juggling in terms of staff and account management roles.
What did you find most impressive about them?
HatchWorks Technologies is likable, easy to work with, and fast learners. One of their solutions design consultants, Janice, clearly understands our business and the problem we're trying to solve at a very deep level. It’s been so nice to have her on the team. I also really appreciate that they speak in a language I can understand. They translate from their world to mine because I'm not a technical person. When they need my input or decision-making to drive their work, they explain the issues in a way that I can easily understand.
Are there any areas they could improve?
As an early stage company, they're still organizing themselves and developing their own capabilities. We can feel that from the account perspective. We've had multiple project managers because they're shuffling people around. It seems like I meet a new member of the team every Monday when I go into their office. That makes for a unique dynamic to navigate through that we wouldn't have with a more mature company. It doesn't feel as stable because they're clearly growing and ramping up.
Do you have any advice for potential customers?
No, I don't have advice other than to say our experience has generally been positive.
The app has gone through testing, and the feedback has been very positive. HatchWorks Technologies helped define the needs and guided the entire process, while their exceptional project management made them easy to work with.