HatchWorks AI

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner and director of partnerships at Lumos Strategy, a consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HatchWorks?

We engaged HatchWorks through one of our clients who helps their customers save money by reducing their taxes and reinvesting that money into their business. We wanted to develop a solution that could do Excel calculations.

SOLUTION

What was the scope of their involvement?

With HatchWorks, we took the process that was done through Excel, took the calculations, and converted them into algorithms that were scalable, so that we could create a tool for the sales team that could to do those estimates on both the savings and potential business growth just by filling out two dozen fields on points of data. 

HatchWorks took the excel sheet, converted it into an application, created an interface for the salespeople, and provided an output that would create projections base on those calculations. They did the design and backend, and they continued to operate it after the first version was built. Most of their work was done in Python.

What is the team composition?

We worked with Joseph (Sr. Scrum Master) who was our main point of contact. We also worked with Andy (Senior Product Owner), a lead engineer, Adam (CTO), and Brandon (CEO).

How did you come to work with HatchWorks?

I came across them while doing research on Google. I saw their website and reached out to them. We had a couple of conversations and they sent over some work they had done. 

We ended up choosing them because they had built a similar platform in the health care area. Conceptually, it was similar to what we wanted. Because they had that proven track record, we thought they would be a good fit. 

How much have you invested with them?

We’ve spent about $400,000.

What is the status of this engagement?

We started talking to them in October 2019, and we entered into contract in November 2019. They delivered the product in March 2020, and we’re currently still in contact with them because they’re operating and iterating it. HatchWorks is under contract with us as they maintain adjustments.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The cadence with which they get back to us when we need changes done is great. HatchWorks is very responsive, and we like working with them because when we have changes, the team is able to help us look at the plain language logic of what we want to do, work with us to convert to excel, and then convert that into the platform they built. 

They’re also really good at QA. The beta version is really good, and we’re happy with what they built. If things shift and we have more certainty of the future, we will very likely engage HatchWorks to do the second version of the product. They delivered on what we asked of them and the scope was great.

How did HatchWorks perform from a project management standpoint?

They’re amazing with communication. They keep me in mind and make sure that there’s enough follow up so that we meet our deadlines. Internally, they use a project management system.

What did you find most impressive about them?

HatchWorks is really good at working with us to take what our client imagines and translating that into actionable tasks, items, and features, which can be challenging sometimes.

The team does a good job of setting expectations and matching requests to features, builds, and milestones. This makes it easy when there’s miscommunication because we know exactly what needs to be changed. The process is good in terms of organization and deliverables. 

Are there any areas they could improve?

No, not that I can think of. There was no area in which they didn’t meet our expectations. They’ve been the most organized agency I’ve worked with, but also the most expensive. 

Do you have any advice for potential customers?

Break down the features that you want point by point. Organize them based on the interaction of each user, and do a workflow of the product. When you do it that way, you get a better idea of what’s required. 

BACKGROUND

Please describe your company and position.

 I am the Director of Product Design of an information technology company 

Describe what your company does in a single sentence.

Making Worklife better, together

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HatchWorks AI to accomplish?

• Increase capacity
• Increase velocity
• Increase creative thinking

SOLUTION

How did you find HatchWorks AI?

Referral

Why did you select HatchWorks AI over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from HatchWorks AI were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1-2 product designers joined our team to increase our capacity for a special project. Working with them was wonderful. Great people with exactly the right skills.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All deadlines were met to expectation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes.

What was your primary form of communication with HatchWorks AI?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great communication. They were friendly and motivated.

Are there any areas for improvement or something HatchWorks AI could have done differently?

n/a