Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I got a text message today from one of my clients, who has been with me since I started my business, saying, “Your website looks great. Good job.” I get compliments on it all the time. I don't know how much increased business I’ve gotten directly from it. That's tricky with what I do, because I limit the amount of participants that are able to come on a monthly basis. I have classes. With that being said, I don't know how much extra traffic is coming because of the site. I’ve looked at the competition that I’ve got in my market, and nobody has anything even close to what we've built and what it’s providing. I feel confident that, as soon as somebody gets access to it and starts to read the information and browse around that, they're going to be pretty impressed and feel as though I’ve got a thriving business because it presents that. And I do.
He's helped tremendously in that way because, when we moved over the website and I moved over the process of how the money being accepted, I was initially frustrated with it because it was new. But I basically trusted that this is going to be more user-friendly, and you just have to get used to a new system. Now I’m very comfortable with it, and my business is doing phenomenally. To be honest with you, where I’m at right now, and I don't know how much I can attribute to the website, I have tripled where I was. Regardless, I feel very confident in my website when it comes to helping my business.
How did Hashtag Systems perform from a project management standpoint?
Generally, when it hasn't been a big project, they've been pretty good with deadlines because, for me, it's monthly or weekly maintenance. But as far as when the site was built, that actually took a little bit longer than I had anticipated and wanted. I wanted it to go up pretty quickly because I had a lot that needed to get done at that time, and it did take a little bit longer than I had hoped.
The one drawback was when I was dealing with the developers, they ended up having a medical emergency, and they were away. This was while the project was happening, and I was under a deadline. That pushed it back, and there wasn't anybody else for whatever reason very accessible for me to be able to continue the momentum of what we were doing. That would be the one thing that I would say that we struggled with. But that was a personal emergency that came up for her. Outside of that, I’ve had no issues.
What did you find most impressive about Hashtag Systems?
There are some people that make you feel like they're busy. That's frustrating because, even if they could do good work, it's frustrating dealing with people that act like they don't have the time. I’m a small business owner so I have to take into account that, when this started, my business was at one point, and at this date, it's a completely different point. When we first met, I don't know how much business he had, but he didn't make me feel like I wasn't important. I appreciated that. And even now—I don't know where his business is—there's a huge level of comfort that, if I call, they're going to pick up the phone; if I miss them, they're going to call me right back; if I need something done, the developer is the one doing it. They jump on it at least within 24 hours and get it done. I’ve just been happy with the personal touch, and that's not always there, especially if you're dealing with someone who has some talent.