HARP360

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations at a promotional product marketing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HARP360?

We needed a warehouse partner.

SOLUTION

What was the scope of their involvement?

HARP360 has held our inventory and handled the pick, pack, and ship process of our orders. The team has also managed some of our print materials and kitting requests. Whenever we've needed to kit items together and ship them to end users, HARP360 has helped us with those projects.

Initially, we started working with HARP360 as a kitting vendor. Then, we morphed that into a larger warehouse partnership and moved all of our inventory to them. We've had an implementation and discovery phase to ensure everything has automatically gone through our system.

We no longer use HARP360's warehousing and inventory management services, but the team is still responsible for our kitting needs.

What is the team composition?

We've worked with a warehouse manager, an account manager, and some pickers and shippers.

How did you come to work with HARP360?

We found them through a referral. HARP360 had done some very successful small inventory management projects for us, so we trusted them as a partner. Working with HARP360 was an organic process because they provided services in different areas of our business.

What is the status of this engagement?

We started working with them in January 2018, and our relationship is ongoing. However, we no longer use them for warehouse management due to a business model change on our side.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

HARP360 has operated our business with a consistent 99.8% success rate month after month. The quality of their work has met our expectations.

How did HARP360 perform from a project management standpoint?

HARP360 has delivered work on time and within budget. We've logged into their warehouse management system via an API connection and have been connected for orders and tracking. All information has been reconciled, and their system has provided live updates. We primarily communicate through email and phone calls.

What did you find most impressive about them?

HARP360 has been a true partner; they deliver whenever we need anything. They're always happy to help and highly responsive.

Are there any areas they could improve?

No, we've had open communication with them, and they address any issues quickly.

Do you have any advice for potential customers?

Provide open and honest feedback to the HARP360 team. They're willing to make adjustments and changes as needed. Be open regarding your needs; it's always beneficial.