What evidence can you share that demonstrates the impact of the engagement?
A lot of the value came from them showing us the way they work and the tools they use. In terms of the design, there were several elements and different iterations of theirs that we fully implemented. Those deliverables are quite essential.
Website-wise, it was a very crucial project for us and they did a really great job. Anyone I've spoken to so far really loves what they did. There are no quantitative numbers of conversions yet, but the website is so much better than it was before, so we're very happy with that project as well.
One of the things that I really enjoyed about working with Hanno is that they are very used to remote working. They have a really good system in place, and it was really interesting for us to learn from them as a startup. For example, at the end of the day, whoever stops working writes up the different pieces of progress that they've made, along with the plan for the next day. They have all these very structured systems that really help the client keep track of progress. We learned a lot of new things through working with them.
How did Hanno perform from a project management standpoint?
That's something they're extremely good at. Given that their CEO is deaf or has a significant hearing loss, there's an extra effort you have to make in terms of communication. My co-founder is deaf, so we have the same situation in our team where things that you normally think are obvious are not so obvious. You need to explicitly communicate those things.
The fact is that they have lots of really good structures that they all follow very well in terms of thought process. I remember when we did that first project with them, we would have these check-ins every morning where they would update us on the latest developments, show what they were going to do next, and we had this back and forth. They were very responsive to the things that we were asking for and the feedback that we gave them.
Overall, it was a very smooth and good experience within a very short timeframe, because we only gave ourselves 2 weeks or so. We were able to make a few good iterations and simultaneously test with our users. Everything went at a very high but effective speed. That was quite impressive; it was a very good experience for us.
What did you find most impressive about them?
The processes and the tools that they used are extremely helpful for us. For them, it seemed very natural, but it was a learning experience for us. The methods they introduced us to have been extremely beneficial.
We have worked with a lot of third parties, ranging from freelancers to services offshore. A big part of Hanno’s appeal was their communication skills and their professional attitude. The most crucial part for us in the partnership is knowing the team is motivated and mission-driven. They're all really engaged and truly want a good end result. They'll go the extra mile.
Are there any areas they could improve?
I can't really think of anything right off the top of my head.
Advice for potential customers?
In a lot of engagements, things are more black and white. You’ll say what needs to get done and they’ll satisfy that. But with Hanno, they go the extra mile. They stretch themselves and really respond to feedback without coming back to you asking for more money. They feel like a part of your team, not a vendor with this formal agreement and a fixed number of hours.
They make sure that they have a product at the end that they’re also happy with. That creates a lot of trust and confidence, which is why this is now the third project that we're working on with them.