Halo Lab

What evidence can you share that demonstrates the impact of the engagement? 

Prior to working with Halo Labs, we were not having much engagement online and our bounce rate was high. Now, our bounce rate has reduced by more than 40%, so we’re happy with their guidance and work. 

How did Halo Lab perform from a project management standpoint?

They’ve done very well in managing the project. We’re relatively picky, so they’ve been great at getting the work done correctly the first time. Our communication generally takes place through UpWork. 

What did you find most impressive about them?

We really value that Halo Labs does everything right the first time around. They also communicate very quickly and always give us direct answers. We’re treated like a priority instead of just a number. 

Are there any areas they could improve?

Nothing comes to mind that they could improve. 

Do you have any advice for potential customers?

Research what you’re looking for and find specific examples to show them. If you know how you want it to look and function, they’ll be better able to develop it the first time around. The experience is better as a customer if you arrive prepared. 

What evidence can you share that demonstrates the impact of the engagement?

Our sales are growing fast due to the release of our new products. The logos have been successful, so our investment in Halo Lab has been worth it. They quickly understand my needs and provide great solutions for our business. They’ve helped us a lot, and I trust them.

How did Halo Lab perform from a project management standpoint?

They excel at collaborating with foreigners and understand the way Japanese people work. They’re good at project management and meeting deadlines, which helps me control the progress of our project.

We communicated via Gmail while we were doing the logos. When we started working on the website, we shifted our communication to Skype to make it easier for us to reply to each other.

We don’t talk to them every day because we don’t have that much time, but they always give us quick feedback when needed. They’d inquire if a specific idea would work for us or ask what we think about the draft of a logo.

What did you find most impressive about them?

Their work and creativity are quite impressive. They put themselves in my shoes and then designed the logos and website for me.

Are there any areas they could improve?

They’re doing a good job, but it would be nice if the projects were completed faster. However, it’s difficult to find a balance between speed and quality. They could hire more designers or programmers, but I don’t know if the quality would go up or down.

They could sell some logos on their website because sometimes, I just need a logo and don’t have a lot of very specific needs. It would be more convenient for me to select from premade logos.

Do you have any advice for potential customers?

The language isn’t a problem, but you can work with Halo Lab better if you’re available at night. I’ve had some difficulty with the time zone difference.

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with Halo Lab. We’ve received a lot of positive feedback, especially on the marketing site’s aesthetics, which their team designed from scratch. At this stage, we don’t have any metrics for the website.

How did Halo Lab perform from a project management standpoint?

We’ve used Slack to communicate, which has been important for integrating their team into our workflows. Figma and Vision have also been helpful project management tools. They’re always available and have communicated frequently. Their team has been responsive.

What did you find most impressive about them?

Halo Lab works hard to produce good results at a reasonable price. They care about the final deliverables.

Are there any areas they could improve?

They could provide more structure to our team because we’re small and not always focused on design. It could be helpful, but that would be them trying to fill our gaps.

Do you have any advice for potential customers?

As with anything related to design, give good guidance and feedback. Optimize their capabilities. Take advantage of the collaboration because the Halo Lab team is good at their work.

What evidence can you share that demonstrates the impact of the engagement? 

Having their support has allowed us to have a lean team with plenty of talent. Their efforts have been critical for us to operate and continue having ongoing projects for our business. 

How did Halo Lab perform from a project management standpoint?

Working with one main point of contact makes the process run smoothly for us. They liaise with their internal team and delegate tasks as needed. Primarily, we use Basecamp for all communication. 

What did you find most impressive about them?

The value we get from them and their quality work set them apart from others. We get high-quality work from their team for a great cost. 

Are there any areas they could improve?

There’s nothing I’d suggest they improve.

Do you have any advice for potential customers?

Communicate with their team as much as you can. If they know the exact style you’re looking for, they’ll be able to replicate it. If not, they’ll produce something else amazing but in the wrong direction.