What evidence can you share that demonstrates the impact of the engagement?
We're more than satisfied with the app Hakomo has developed for us. From the beginning, Petar presented us with great ideas and worked out all the challenges we might face with the app and business plan in the process.
He was incredibly important in the development and conceptualization of everything—we couldn't have done this with just any developer. Petar is always thinking ahead about what we need to do to make the app more user-friendly and efficient, going above and beyond expectations. Their team genuinely cares about making the best product that they can.
How did Hakomo perform from a project management standpoint?
Working with Petar has been great—he's always doing the right thing, making decisions with our best interests in mind, and trying to constantly improve the app. If he doesn't know something, he'll work hard to figure it out quickly. He's very capable of handling any requests relating to development.
Hakomo uses a custom system that allows our team to submit requests as they come up in an organized way. Petar will then respond through the system with details (e.g., hours, cost, timeline), and we'll either approve it on our end or save it for later. Those tasks show up on our invoice each month, so the whole process is quite seamless and easy.
Even though there's an eight-hour time difference from our location in New York to Bulgaria, their team has been great about being available when we need them. We stay in touch mostly through WhatsApp, but we'll set up conference calls or Google Hangout sessions for bigger issues.
What did you find most impressive about them?
Knowing that I can trust Petar and his team has been key, since there's a lot of money that goes into building an app. It's great working with someone that I not only like, but who I can trust to make the best decisions regarding our business and the overall user experience of the app.
Are there any areas they could improve?
Due to the time difference, we're not able to reach their team at all hours of the day. However, they're pretty flexible and make sure that if we need to work with someone, they'll be available.
Do you have any advice for potential customers?
Make sure your business model works and is worth the investment, because app development can be quite expensive. As far as working with Hakomo, there's nothing to worry about—their work is seamless.