What evidence can you share that demonstrates the impact of the engagement?
We’ve had an increase in web traffic and engagement on the website. Furthermore, the integrations with other digital properties have been seamless, which makes our platform more user-friendly for members and non-members, thus increasing engagement.
How did Gulo perform from a project management standpoint?
They communicate well and are organized, breaking up projects into different steps and giving us options for different timelines and budgets. They have an online project management system which is easy to use. It keeps us all on task and allows us to see everything. Gulo also doesn’t mind scheduling phone calls with us, which is something I really appreciate. It’s just easier to talk things through for a lot of the project we work on. We also email back and forth and meet in person from time to time.
Gulo is flexible in how they work, and it feels like they’re part of our organization rather than a vendor.
What did you find most impressive about them?
The most impressive thing about them is how in tune they are with our goals. If I go to them with an idea, they’ll ask for our objectives first, which is something I really like because maybe what I’m proposing isn’t the best way to reach that goal. They are so easy to work with, and they aren’t just web developers; they provide a whole lot more value to our association than that.
Moreover, Gulo is considerate and guides us on the best way to achieve our goals while staying within our budget. They are very patient and will walk through the process with us, making sure we understand what is going on.
Are there any areas they could improve?
No. I don’t have anything bad to say about them.
Do you have any advice for potential customers?
Have an open conversation with them about the project’s immediate and long-term goals, and use their expertise for guidance. Also, be open to their ideas. They have a lot of experience to offer for guiding their customers, and we’ve benefitted greatly from that.