What evidence can you share that demonstrates the impact of the engagement?
We’re receiving requests to put out bids for contracts and have face-to-face meetings. The feedback we’ve received has been extremely positive; they say that the website looks professional and clean and that the content is great. When we were trying to work through some kinks within the navigation, they were especially responsive to me.
How did Guaranteed SEO perform from a project management standpoint?
They did quite well with project management. They were wonderfully effective, responsive, and professional. They always answered my questions and gave me suggestions, and we usually ended up implementing what they recommended. They’re incredibly knowledgeable on the web development side.
There was a point when there was miscommunication, but it may have been a language barrier so another person here took over. Once he did, we were good.
If something was running behind, they’d always prepare me, just in case. I never felt like they were putting me off. We were able to review their work.
We used email and they were always open to having meetings at their office or over the phone. In the end, I started using CoSchedule which was added to the backend of our website. If I had a blog and other work that needed to be done, the account manager was added to it and responded.
What did you find most impressive about them?
Trying to communicate my vision and manifest results that we were both happy with was a process. They were patient with me. We all had the same goal for our website to succeed. They did a great job. I appreciated them collaborating with me. Even when I severed ties, they were approachable. We parted ways on good terms and they welcomed me back. They handled everything professionally.
Are there any areas they could improve?
They could be more proactive on the SEO side. They could have more meetings and set expectations to reach milestones. I would have appreciated them being more forward thinking to see where we could improve, break things down, and put it into action.
Do you have any advice for potential customers?
Web design, SEO, and the whole online realm is an ongoing process. You’ve got to be diligent and you’ve got to not expect crazy results right away. Don’t get frustrated. Voice your expectations, set goals and milestones, and work together.