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5.0
5 reviews

Guaranteed Removals specializes in removal of negative and defamatory content online. Our services are guaranteed in that there are no upfront costs and the client only pays when results are achieved. 

 
$1,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2009
Show all +
Burlington, Canada
headquarters
  • 3425 Harvester Road, Suite 200
    Burlington, ON L7N 3N1
    Canada
    8666892261

Reviews

5.0
5 reviews
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Reputation Management for Wellness Business

"They were consistently on time and produced quality work quickly."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Ongoing
Project summary: 

Guaranteed Removals ventured to manage a wellness clinic's digital reputation through the elimination of a fraudulent press release. Their services included link-removal, copywriting, and general PR consulting.

The Reviewer
 
1-10 Employees
 
West Linn, OR
Clinic Director, Wellness & Fitness Company
 
Verified
The Review
Feedback summary: 

Guaranteed Removals swiftly achieved the goals set out by the client. They maintained continuous communication and quickly produced the desired results. The client's experience was entirely positive.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the clinic director of a functional medicine practice in the Portland area. We assist people with chronic health issues and specialize in nutrition, detox and lifestyle coaching.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Guaranteed Removals?

We hired them to remove a inaccurate press release that misrepresented what we do and how we do it. We believe it was a competitor. It was demonstrably untrue.

What were your goals for this project?

To remove the press release and further promote a more accurate portrayal of what we do.

SOLUTION

How did you select this vendor?

We did our research, and after speaking with several companies chose Guaranteed Removals.

Describe the scope of their work in detail.

They began with an in depth phone interview to learn more about our company. Then they immediately began removing the inaccurate press release, while also promoting us on line to offset the negative.

What was the team composition?

Their team is specialized, so I worked with different ones. Link removal, press release copy writers, reputation management consultant, plan for overall effectiveness for efficiency.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Simply put, they did exactly what they said they would do, quickly and with constant communication with me for updates and feedback. I was very impressed.

How effective was the workflow between your team and theirs?

They were consistently on time and produced quality work quickly.

What did you find most impressive about this company?

From the start, they did what they said they would do, in a timely and professional manner.

Are there any areas for improvement?

My experience was entirely positive, so I would say, no.

5.0
Overall Score Professional, timely, effective.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Never an issue.
  • 5.0 Cost
    Value / within estimates
    Worth every penny. Removing inaccurate online content costs a business money. Hiring Guaranteed Removals is a good investment.
  • 5.0 Quality
    Service & deliverables
    They did what they said they would do, in a timely and professional manner.
  • 5.0 NPS
    Willing to refer
    They earned my trust, so I would refer.

Reputation Management Services for Individual

“They do exactly what they advertise and promise.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2019
Project summary: 

Guaranteed Removals eliminated any sign of undesired content from public view for a private individual’s online presence. Their team also offered PR and promotion services that the client declined.

The Reviewer
 
Poulsbo, Washington
Self-Employed
 
Verified
The Review
Feedback summary: 

Courteous, empathetic, and professional, the team was successfully able to remove the content as promised. Working in an accelerated timeframe, the project manager was patient, understanding, and willing to answer any questions that arose. They responded to questions and concerns within a day.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

In my work with Guaranteed Removals, I was functioning as a private individual. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Guaranteed Removals?

They’re in the business of removing sensitive content on the Internet. That’s what I worked with them to do, after finding unflattering things related to me online. They were tasked with making them go away.

SOLUTION

What was the scope of their involvement?

The primary service they provide is erasing content from the Internet. At the time, there was sensitive information available to the public on the Internet that I wanted to hide. We worked together to accomplish that. They have another service that I didn’t use where they promote favorable content for you—it’s almost like PR. I didn’t use those services, though.

What is the team composition?

I had consistent, direct contact with Destiny (Paralegal Specialist, Guaranteed Removals). 

How did you come to work with Guaranteed Removals?

I was aware of the content I wanted to get rid of and saw a news segment that indicated that companies like Guaranteed Removals exist. From there, I Googled companies that do that and decided to work with them based on our initial phone call.

How much have you invested with them?

I spent between $10,000–$13,000 on their services.

What is the status of this engagement?

Everything was taken care of in October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Not only was Guaranteed Removals very easy to work with, but they were also 100% effective in removing sensitive content. I’m extremely satisfied with their service. My representative, Destiny, was beyond helpful and courteous. She was compassionate about my situation, was patient with all my questions, professional, and effective at her job. I’d recommend working with them based on that.  

How did Guaranteed Removals perform from a project management standpoint?

Destiny’s performance is really what drove me to leave such a glowing review. I paid extra for them to expedite their services, cutting down on their usual 90-day timeframe. They did everything within the accelerated timeframe that we decided upon. The communication was also excellent throughout the process. Destiny would respond to my emails the same day.  

What did you find most impressive about them?

They do exactly what they advertise and promise. Customers aren’t even charged if they aren’t able to get the content off the Internet. That’s why it’s called Guaranteed Removals—you won’t pay unless the task is accomplished.

Are there any areas they could improve?

I really can’t think of anything. They completed the task in a timely manner with extreme courtesy. 

Do you have any advice for potential customers?

Just ask their team many questions to understand the process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Considering everything they completed, they delivered good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Image Management for Carpet Cleaning Company

“I was surprised by how much they knew about the online reputation world.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Dec. 2018 - July 2019
Project summary: 

Guaranteed Removals successfully removed false online reviews about a company that specializes in carpet cleaning and flood damage restoration.

The Reviewer
 
1-10 Employees
 
Dallas, Texas
Joshua Bisson
President, Pro-Fresh N' All, LLC
 
Verified
The Review
Feedback summary: 

Guaranteed Removals’ efforts significantly improved the client’s online reputation. Their niche expertise, personalized approach, and fluid communication set them apart in the industry.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of a company that offers professional fire and water damage restoration. We also clean carpets, tile and grout, and upholstery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Guaranteed Removals?

We hired Guaranteed Removals to help us with an onslaught of negative comments posted by a former employee.

What were your goals for this project?

Our goal was to remove these fake and unfair reviews against us. It has been such a nightmare to deal with, so legal action is still an option.

SOLUTION

How did you select this vendor?

We selected this vendor after careful consideration. Guaranteed Removals have the proper contacts in the large companies that control review sites.  

Describe the scope of their work in detail.

The team patiently dealt with each review according to the terms of use and any other legal option available. They would take one complaint at a time, get on the phone, and send emails as needed.

What was the team composition?

I worked closely with 2–3 contacts from Guaranteed Removals.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We only paid after we saw the results, and the outcome has been quite positive.

How effective was the workflow between your team and theirs?

The workflow was great. Guaranteed Removals always kept me in the loop by sending updates by email or phone.  

What did you find most impressive about this company?

I was surprised by how much they knew about the online reputation world. There are many vendors out there, but I am most impressed by Guaranteed Removals’ personal approach.

Are there any areas for improvement?

It’s best to not to rush this kind of service or else the results might not match expectations.

What tips or recommendations do you have?

This is a service that would take a little time. Having patience is key.

5.0
Overall Score I’m quite pleased with their excellent work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their timing was great.
  • 5.0 Cost
    Value / within estimates
    They offer great pricing for the amount of attention they give. It’s about what you would expect to pay to tackle PR issues.
  • 5.0 Quality
    Service & deliverables
    They delivered excellent work from start to finish.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Reputation Management for Clinician

"Whenever I needed something or had a question, they did not hesitate to answer my concerns."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2016 - Oct. 2019
Project summary: 

Guaranteed Removals repaired someone's online reputation. They removed negative search results and generated positive PR. 

The Reviewer
 
1-10 Employees
 
St. Michael, Barbados
Alfred Sparman
CEO at The Sparman Clinic, The Sparman Clinic
 
Verified
The Review
Feedback summary: 

Guaranteed Removals successfully removed links. Their PR services also helped greatly in improving the client's image. The workflow was effective. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO and owner of the Sparman Clinic based in Barbados.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Guaranteed Removals?

I hired Guaranteed Removals to help them repair my online reputation. They were skilled and trained in both removing defamatory links as well as generating positive content to repair my online brand that had been damaged. 

What were your goals for this project?

To get rid of negative search results on my Google page.

SOLUTION

How did you select this vendor?

I found them years ago and have been on great terms with them ever since.

Describe the scope of their work in detail.

When I first contacted them, they helped me remove a few links that would otherwise make me look very bad online. Most recently, I hired them for both link removal services as well as PR services. For the PR side, they helped me run a scholarship program that has been very successful!

What was the team composition?

I'm not entirely sure how many team members were involved. They were all excellent members of the company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Years ago, the link removal services were excellent and they were able to help me. This time round, their PR services (scholarship program) made a huge positive impact on my brand.

How effective was the workflow between your team and theirs?

It was very effective.

What did you find most impressive about this company?

Their customer service! Whenever I needed something or had a question, they did not hesitate to answer my concerns.

Are there any areas for improvement?

Not that I can think of right now.

5.0
Overall Score Would highly recommend. They've helped me multiple times in the last few years.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were easy to reach and never missed any calls.
  • 5.0 Cost
    Value / within estimates
    Unless they achieve results, I did not have to pay anything.
  • 5.0 Quality
    Service & deliverables
    They were truthful to their guarantees.
  • 5.0 NPS
    Willing to refer

Reputation Management Services for Individual

"This is a great company that fulfills its mission: the mission of helping people have a second chance at life."

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5.0

Quality: 
4.5
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2019 - Ongoing
Project summary: 

Guaranteed Removals removed negative information about an individual.

The Reviewer
 
1-10 Employees
 
Bellevue, Nebraska
Andrew Campbell
Employee, Government Organization
 
Verified
The Review
Feedback summary: 

The team was kind and effective, helping their client start anew.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Government organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Guaranteed Removals?

Reputation Management

SOLUTION

How did you select this vendor?

Based upon misin of the firm

Describe the scope of their work in detail.

Reputation Management

What was the team composition?

Worked with two people

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Removal of negative content and branding

How effective was the workflow between your team and theirs?

Great

What did you find most impressive about this company?

This is a great company that fulfills its mission: the mission of helping people have a second chance at life. People make poor choices and mistakes and the world is cruel

The customer service, the friendliness, and the compassion only strenghtens the loyalty of its customers.

I was at first reluctant because I used another reputation service and when the contract was done they pulled back everything that was accomplished. Guaranteed removals do not do that, they actually serve and care about you. I highly recommend using this serivce.

Jonathan and Chrystal are outstanding. Kuddos guys and thank you form the bottom of my heart.. AHC

Are there any areas for improvement?

None

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer