What evidence can you share that demonstrates the impact of the engagement?
The first book GTS Translation completed was sent to one of our Canadian dealers to verify the quality of the text. Once we were given the green light from them, we proceeded with the rest of the translations, which have now all been out for a couple of months. We haven't heard back any negative feedback, so we're assuming the translations were done well.
How did GTS Translation perform from a project management standpoint?
As far as uploading files and getting quotes back from their team initially, they were incredibly fast. They were also the most responsive out of all the vendors we considered working with. Although their layouts in InDesign required fixing, they did a great job of turning around the translations on a tight deadline.
What did you find most impressive about them?
It was my first experience working with a translation company, but out of all the vendors we considered, they were the quickest to provide a quote and the most competitively priced. Their turnaround times were also up to twice as fast as others.
Are there any areas they could improve?
Not really. There were a couple of times when they missed some text, but they were very responsive and proactive about fixing it.
Do you have any advice for potential customers?
Make sure to get all questions answered up front, so they're able to manage expectations.
The engagement met the expectations of the internal team. GTS Translation produced a high-quality transcript, leading to further work for the team. Their team is professional and talented.