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Making The Complex Simple

4.5
1 review

We are growing as a leading information and communication service provider and we help organizations in developing next generation infrastructure which keeps them operational without any disruption.

We Design, Deliver & Manage Services that helps our customers in improving their customer experience, empower their people, create competitive edge and immediately respond to changing scenario.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2011
Show all +
Gurgaon, India
headquarters
  • Plot 23, Maruti Industrial Area, Sector 18
    Gurgaon, HR 122015
    India
    +91-7065-GSV-GSV
other locations

Portfolio

Key clients: 
  1. Pharmaceutical Companies
  2. Retail Stores Chains
  3. Hotel Chains
  4. Automobile Companies
  5. Managed Services Companies
  6. Staff Augmentation
  7. Law Department
  8. Police Department
  9. Education Department
  10. Smart City Planning

Reviews

4.5
1 review
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Technical Support for Project Management Group

“GSV engages skilled resources that leave larger firms, which leads to a highly-qualified team.”

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4.5

Quality: 
4.5
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
May 2014 - Jan. 2016
Project summary: 

GSV SYSTEMS LLP converted a legacy telephone system to a Cisco platform. They provided engineering, troubleshooting, reporting, and infrastructure support.

The Reviewer
 
1-10 Employees
 
Heiloo, Netherlands
Marcel Snieder
Project Manager, Westnorthwest7
 
Verified
The Review
Feedback summary: 

The project was completed to specifications, and the results are satisfactory. GSV SYSTEMS LLP responded well to changing requirements, and their team was technically savvy. Though their costs are low, the quality of their work far exceeds expectations.

BACKGROUND

Introduce your business and what you do there.

I'm an independent project manager and service delivery manager. I offer my services to various companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GSV SYSTEMS LLP?

We hired them to help convert a client’s telephone from their legacy system to a state-of-the-art Cisco platform. They also helped support that platform after the migration.

SOLUTION

What was the scope of their involvement?

They did project work within predefined changes, and we leveraged their close contacts with Cisco. They executed everything remotely and provided first- second- and third-line support. They did implementation engineering, support engineering, troubleshooting, and reporting on their work and the performance of the infrastructure.

What is the team composition?

We work with a team of up to twelve members. At the time, they had account managers, but I mostly interfaced with the owner.

How did you come to work with GSV SYSTEMS LLP?

A close colleague recommended them. We used them first for a contract with an Australian client, and have since worked with them directly.

How much have you invested with them?

We spent in the region of $500,000.

What is the status of this engagement?

We started in the second quarter of 2014 and wrapped up a major project at the end of 2015 or the beginning of 2016. They continued to support the client after I was released from the project, and we still work together intermittently.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients were very satisfied. GSV responded to problems within the expected time, and they gave us good feedback. There was some client prejudice against offshore resources, but they overcame that.

How did GSV SYSTEMS LLP perform from a project management standpoint?

They performed to the requirements and the timeline. The client changed the scope frequently, but GSV accommodated all those changes.

What did you find most impressive about them?

Larger companies in India often can't keep the most ambitious or talented technical workers. GSV engages skilled resources that leave larger firms, which leads to a highly-qualified team.

Are there any areas they could improve?

I can't think of anything they could do differently. Their English is good, but some of their team members speak with heavy accents, which can create a bit of a language barrier over the phone. They're very good at working remotely, but it would be helpful to work with them on-site.

Do you have any advice for potential customers?

Treat them as you do your internal team. They are an excellent technical firm, and they work at a higher level than you might expect. They charge much lower rates than their counterparts in western countries with the same level of expertise.

4.5
Overall Score I really like working with them, and I have a continued relationship with them.
  • 3.5 Scheduling
    ON TIME / DEADLINES
    We occasionally had to send reminders to start meetings on time.
  • 4.5 Cost
    Value / within estimates
    They offered very good rates for the quality of service they provide.
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    They would work well for any company with a similar need to ours.