Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
One of the reasons for deciding to move away from using internal resources to GROW Wireless' team, was the fact that they had a better ability to stay on time and budget. That was a huge metric regarding the development process.
We found that there were significantly fewer bugs in the code. GROW Wireless did a better job with the QA and seemed to generally deliver sound products. We've had fewer problems with clients afterwards; once something was launched, it worked reliably. We will always go back to the group which provided a seamless experience.
How did GROW Wireless perform from a project management standpoint?
Regarding budget, GROW Wireless has been great. Whenever we went outside of the scope, they were quick to call a meeting. The communication was not restricted to email, which I appreciate. GROW Wireless has also been good in terms of timelines. They're quick to mention if something is likely to change our scope; otherwise, the deadline will be met to within days.
For me, in development and programming, the ability to proactively communicate with clients is very important. Most people won't say a word until the deadline passes, only to announce that they will be a week late. I found GROW Wireless to be excellent in proactively communicating, letting us know where they stand on an ongoing basis. The team is not afraid to meet live over the phone or to give short email updates.
What did you find most impressive about GROW Wireless?
GROW Wireless is strong in multiple areas, including development, design, and programming. Their mobile developer will be an expert in the field, and so will be the frontend person and others. It was a challenge for us to find capable people in each area, but I feel that GROW Wireless has done a good job in this regard.
Are there any areas GROW Wireless could improve?
I've been happy with GROW Wireless overall. There's always the frustration of cost, but this is a function of the sticker price of many digital solutions. Any situation which led to frustrations on our end was typically because we expanded the scope, and learned how long it would take. GROW Wireless has been good at finding solutions in these situations. I have no ongoing issues with them.