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Building Business Solutions Through I.T.

4.0
1 review

GRIP I.T., a division of Global Resources Technologies Inc. is a trusted business system solutions provider for local and global business management since our inception in 1996. Our private and certified Tier 3, SSAE 16 data centre, high security standards and ITIL compliancy set us apart. GRIP I.T.s’ quality assurance and attention to detail ensure your satisfaction through every aspect of your project or service.

GRIP it, a service-oriented company offering products and solutions to customers that range in size from small and medium-sized businesses to large-scale enterprises.

 

GRIP it provides IT (Information Technology) and IS (Information Systems) services and solutions to the business community. Our median client has 50 employees and our largest client has almost 13,000 employees.

 

With nearly two decades of experience, we have the ability to independently handle all your IT department needs as well as work with your existing IT team to provide further business and technical competency. As an IT solutions provider we offer business system solutions for all types of business managements around the world.

 

We specialize in configuration, installation and maintenance of servers, workstations, computer networks, storage, virtualization, IT infrastructure and delivery of automating business system solutions. Our aim is to provide innovative IT solutions and enterprise IT support to small and large businesses alike. We utilize only the best integrated management systems supported by key infrastructure partners and IT specialists.

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Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1996
Show all +
Richmond Hill, Canada
headquarters
  • 165 East Beaver Creek Rd.
    Richmond Hill, ON L4B 2N2
    Canada
    416.907.8181

Reviews

4.0
1 review
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Managed IT Services for Christian Mission Agency

“Their attention to detail made them stand out from their competition.”

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4.0

Quality: 
5.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Oct. 2013 - Ongoing
Project summary: 

GRIP I.T. has taken on the role of a full-service outsourced IT team for a religious mission agency. Their team is assigned to infrastructure and development projects as dictated by the client.

The Reviewer
 
51-200 Employees
 
Scarborough, Canada
John Rose
Director, SIM Canada
 
Verified
The Review
Feedback summary: 

The internal team is satisfied with their work, fully relying on them for all IT-related needs and maintenance. Affirming the team’s skill, the client has recommended their services to several companies in their network. GRIP I.T.’s attentive communication style consistently adds value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a Canadian branch of an international non-denominational Christian mission agency. I overseeing IT and related projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GRIP I.T.?

We needed a partner to oversee IT and some high-level development efforts.

SOLUTION

What was the scope of their involvement?

We examined the condition of our site together to determine any infrastructure or development opportunities for assistance. It was determined that they could help us integrate software into various customized programs that our company uses internationally. They’ve been assigned to those projects and also help us with general IT-related upkeep.  

What is the team composition?

We work with 2–5 people depending on our need and their expertise on certain issues.

How did you come to work with GRIP I.T.?

We had some history. Our previous IT partner brought them in as consultants for a few key hardware issues. We’ve had a peripheral association with them from then on. They were one of the three vendors we asked to examine the scope of work and, we ultimately choose them. 

How much have you invested with them?

Over the course of our engagement, we’ve spent about $500,000.

What is the status of this engagement?

We started working with them in October 2013, and we're still collaborating. Our team no longer has any internal resources dedicated to their areas of work with us. They’re our go-to team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re certainly meeting our expectations. Our team has provided recommendations for them to other agencies, which is a testament to their performance. 

How did GRIP I.T. perform from a project management standpoint?

They have a ticketing system, so anyone in our organization can contact them at any time regarding an issue. Otherwise, for the specific projects that we’ve assigned to them, we work with their project team to make sure everything is monitored and executed properly. On a day-to-day basis, their staff is able to contribute to correcting our IT issues.

What did you find most impressive about them?

Their attention to detail made them stand out from their competition. 

Are there any areas they could improve?

I don’t think so. We should probably be interacting with them more frequently, but they’re willing and capable of all tasks we ask of them.

Do you have any advice for potential customers?

Scope out a very specific set of development projects for them, setting milestones for the team along the way.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
    The timeline can vary because they’re committed to others in similar areas.
  • 4.0 Cost
    Value / within estimates
    They’re on the expensive side, but we always receive quality.
  • 5.0 Quality
    Service & deliverables
    They delivered what we asked for.
  • 4.0 NPS
    Willing to refer