Can you share any outcomes from the project that demonstrate progress or success?
Right now it's too hard to say. I have a lot of regular customers which I still hear from. However, I have noticed an increase in customers finding us online. We have had multiple reviews since Grid has put us online. Going from 0 to 6 (reviews) is a massive increase for us considering we would have never received more customers or requests for work if we didn't have this project done by Grid.
How effective was the workflow between your team and theirs?
This is easy, my team is me, Aaron. Their team? Fantastic. We've honestly never met a more hardworking team. My account manager was unreal. His prompt emails and phone calls; doesn't matter what I needed, requested, and questioned, they always took care of it.
What did you find most impressive about this company?
Their ability to just accommodate your needs, detailed instructions on what they need from me and the impeccably finished product is amazing. In addition to that, Grid took the time to understand not only our business but for us as a small business, an almost personal touch, which helped them create exactly what we wanted.
Are there any areas for improvement?
I don't think so. Going from nothing to something is hard to look for areas of improvement. I have nothing to base my critique from. I think I would have liked to have an in-person meeting with my account manager. However, it just wouldn't have been possible due to COVID. So I wouldn't blame Grid for that at all. It's unfortunate circumstances.