Greenice

BACKGROUND

Please describe your company and position.

I am the Co-Founder of an Interior Design company

Describe what your company does in a single sentence.

Connects clients with skilled professionals

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Greenice to accomplish?

• Development of our platform

SOLUTION

How did you find Greenice?

Online Search

Why did you select Greenice over others?

• Pricing fit our budget
• Timeline

How many teammates from Greenice were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided Greenice with a fully completed design in Figma, consisting of over 150 screens. Their task was to bring this design to life by developing a fully functional web application based on our specifications. The scope of work included front-end and back-end development, integration of all key features outlined in the design, and ensuring the product was responsive, stable, and ready for production use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For us, the key metrics that would represent progress and success in this project included delivering the product on time, accurately implementing the design for both desktop and mobile, and ensuring stability and consistency so that nothing broke in terms of functionality or visual design elements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Greenice has been a good experience overall. From the start, communication was smooth and effortless. We had group chats and calls almost whenever needed, which made the collaboration feel very open and productive. The team was always responsive and approachable.

One challenge we did face was that the actual delivery took a few months longer than originally planned, which caused some delays on our side. However, we really appreciated that Greenice took responsibility for this and went above and beyond to make things right. A special thanks to Vlad and Ismet, who were professional, understanding, and kind throughout the process.

What was your primary form of communication with Greenice?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team at Greenice has caring professionals who truly value their clients, and that’s something we deeply respect. They are great people (especially Vlad and Ismet), very easy to work with, and genuinely care about delivering a good result.

Are there any areas for improvement or something Greenice could have done differently?

The main area for improvement would be the project timeline, which ended up being a few months longer than initially estimated, but aside from that, there wasn’t anything major we’d change. Although we provided clear, fully responsive Figma designs with all flows accurately arranged and a complete design system, we noticed some elements that didn’t look or behave exactly as designed during development. These issues were eventually fixed, but it was just a bit frustrating that they weren’t implemented correctly from the start.

The initial deadline wasn’t met, and the project ended up being delayed by a few months, which impacted our business and collaboration with our experts. However, after this setback, the Greenice team went above and beyond to make things right. They took full responsibility, communicated transparently, and worked hard to get everything back on track.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of 4TradesOnly LLC, a job search forum. Anybody in the construction industry can post or search for a job and connect directly on our platform. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Greenice?

We hired Greenice to do everything for our web platform — from research and discovery to building the platform. 

SOLUTION

What was the scope of their involvement?

Our team and Greenice worked together on the process. I gave them ideas, and they showed us how the website would work. The team did both the design and development of the web platform. They handled most of the colors, layout, and overall design of the product. On top of that, Greenice hosted the website and implemented our Stripe account. They also handled our email accounts and took care of issues that arose.

In terms of features and functionality, we wanted to make the site simple from both the employee and employer standpoints. Businesses could create a  website and join a listing under their state. If someone was looking to do some concrete work, they could type in a city and state, and a list of companies would pop up on a list. Then, they could contact those companies directly through our platform. 

Moreover, people looking for work could use the platform to pull up jobs in the area where they'd want to work. They could reach out and apply directly to the business through our platform. 

What is the team composition?

The project manager was my main point of contact, but I worked with 2–3 other teammates. One worked on the design, and the other was a developer. 

How did you come to work with Greenice?

I found Greenice online. They had a pretty good portfolio, so we engaged them. We did reach out to other companies, but Greenice was the most responsive and had more-than-fair pricing. On top of that, communicating with them was easy. This was the biggest factor. 

How much have you invested with them?

We spent around $43,000–$44,000. 

What is the status of this engagement?

The project lasted from September 2021–November 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our team tried the app’s functions to find bugs or see anything they didn’t like to make subtle changes. Given that, everybody liked it — the app was simple and straightforward to use. 

How did Greenice perform from a project management standpoint?

Greenice was easy to get a hold of and super responsive even when the Russian Invasion of Ukraine was happening. They needed to drive to areas because they had rolling blackouts; they had to run to some areas to communicate with us and do what they needed to do. The fact that they did their work even under those circumstances was amazing. 

In addition, we were ahead of schedule most of the time. We made some changes on the fly, and the team instantly implemented them. In terms of tools, we communicated in various ways. We primarily met a couple of times per week on Google Meet; we also used email, FaceTime, and iMessage. 

What did you find most impressive about them?

I was truly impressed with Greenice’s communication skills and how easy it was to connect with them. Apart from that, their price point was highly affordable for the product they were implementing. Their resources could work with our budget and go as fast or slow as we required — they did whatever worked for our budget. 

Are there any areas they could improve?

No, there weren’t any. When we started the project, they were in the middle of a war. Despite the timing and circumstances, they did a phenomenal job in every aspect of the engagement. 

Do you have any advice for potential customers?

Be flexible in your schedule so that you can spend time with Greenice. Communicate with them and go over the designs and features you need. 

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering for a patient communication platform. We send text messages, emails, and automated voice calls on behalf of our clients, which are large hospital systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Greenice?

One of our prospective clients was interested in a consumer chat application. They needed to implement a chatbot app into their website that could transition into a live chat app, allowing them to chat directly with prospective customers.

SOLUTION

What was the scope of their involvement?

Greenice has helped us develop the app we needed for our client. Given that our entire infrastructure resides in AWS, they’ve used Amazon Connect and Amazon Lex to build the app, implementing the chatbot and live chat features we needed.

Currently, the app is in maintenance mode. Greenice has provided us with ongoing support, and they will help us add new features periodically.

What is the team composition?

Initially, we worked with four people from Greenice: two developers, a QA person, and a project manager. However, their team size has fluctuated from one developer to four developers at any given time, depending on the amount of work required for each month.

How did you come to work with Greenice?

I found Greenice on Google using three main keywords: chatbot, AWS, and consulting. We also reviewed other companies and technology options, but using Amazon Connect and Amazon Lex was the cheapest route we could take. Greenice was one of the first companies we talked to that had expertise in Amazon technologies, and we were very impressed with their knowledge and previous work.

How much have you invested with them?

We’ve spent around $100,000 so far.

What is the status of this engagement?

We had initial conversations in December 2020, started working together in January 2021, and our engagement has been ongoing since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Greenice’s work, we were able to release an MVP version of the product within four months. It was a very tight timeline, but their ability to scale their development team allowed us to meet the deadline.

How did Greenice perform from a project management standpoint?

Greenice’s project management has been very good. Having a dedicated project manager from the start has been very helpful. This person is very knowledgeable about our products and the features it needs, and they know how to test the various aspects of the platform.

Additionally, even though they’re from Ukraine, their English level is very good. Their accent is very easy to understand, and they’re great at following written technical instructions in English.

We have a Slack channel dedicated to our conversations about the project. Given that we’re in different time zones, we’ve established a great asynchronous method of communication; we post questions on this channel, and we get delayed responses the next day. However, we have a weekly meeting every Thursday to discuss the project. Additionally, we use a Jira board to track progress, and we go over any of the stories active on that Jira board during our weekly meetings.

What did you find most impressive about them?

Greenice is excellent at understanding what products need to do, and they deliver that functionality. They’re also very knowledgeable in Amazon Lambda, Amazon Connect, Amazon Lex, AWS CloudWatch, AWS CloudTrail, and every other feature within the AWS environment. Furthermore, they have vast experience in React JavaScript, the technology we use for our website.

I haven’t worked with other developers to have a comparison point, but the general feedback I’ve heard from other people is that Greenice is one of the best development firms they’ve worked with.

Are there any areas they could improve?

On occasions, we’ve found regression bugs. Building a better regression test process would be helpful. However, it is hard to do it when moving as fast as we’ve moved. I know that they cut corners to meet the tight deadlines, which might be the reason why they didn’t have time to set up automated regression tests.

Do you have any advice for potential customers?

Set up a QA process external to Greenice’s one to add attention to detail and ensure that no mistakes are made.

BACKGROUND

Introduce your business and what you do there.

I’m the clinical director at The Listening Centre (EAP) Ltd. We provide B2B welfare services such as talking therapy, mediation, trauma support, and bespoke training.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Greenice?

We needed a CRM portal for our business.

SOLUTION

What was the scope of their involvement?

Greenice built a CRM portal for us from scratch. I gave them what I could to start with the product, and then we worked together to develop it essentially.

What is the team composition?

I was in contact with one project manager and a couple of the developers. Initially, Sergii (Founder) was involved too, and then he became less involved as time went on.

How did you come to work with Greenice?

We put a project proposal on Freelancer.com, and they found us. We then narrowed it down from nine to three potential vendors. After interviewing them, we chose Greenice based on their expertise, engagement, cost, and their examples of the work that they had done previously.

How much have you invested in them?

We ended up spending £14,000–£15,000 (approximately $18,800–$20,100 USD) with them.

What is the status of this engagement?

We worked together from June 2017–June 2018. We still have a maintenance contract with them, so when we want to upgrade, update, or amend anything, they help us with that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did what we asked them to do because our system worked and did exactly what we needed — users find it very easy to navigate and user-friendly.

How did Greenice perform from a project management standpoint?

They mostly wanted to talk with us on Trello, an excellent project management platform. They also tried to track every piece of communication, so we were forced to use written communication.

What did you find most impressive about them?

I had never done a project like this before; it was a unique experience. Everything went well once the owner got involved and understood what we do and the severity and importance of getting it right. I liked that they worked hard to understand what the problems were and solve them correctly.

Are there any areas they could improve?

Technically they are brilliant at what they do; however, I think the language barrier did cause many problems. Also, the project manager left in the middle of the process, and then they had a temporary project manager who didn’t know what she was doing, which caused many problems.

I think talking on the phone or doing more Zoom calls would be something that would help. There was a little bit of misunderstanding, and things were lost in translation, so if they want to work in an English-speaking market, they need to improve their English. It’s not a criticism; it’s an observation.

Overall, we have had a few bumps in the road, but they worked brilliantly once things were going well.

Do you have any advice for potential customers?

Make sure that the project manager understands the job and that you keep the flow of communication going. The project manager we have now with our maintenance contract is excellent because she understands what we want and is very efficient.

BACKGROUND

Introduce your business and what you do there.

I’m vice president of an online home fitness program.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Greenice?

We needed help with increasing our development capacity.

SOLUTION

What was the scope of their involvement?

Greenice helps build our online fitness program, which is a web application built in PHP and React. Physical therapists can prescribe one of 10,000 fitness routines to their patients to do at home. Patients can access those routines through a patient-specific portal. 

Greenice is a part of our in-house dev team. We supply the designs and user stories in advance. They’ve built the search engine tool, database, program page, patient portal, and tracking specs. They also modified our API.

What is the team composition?

We work with 4–5 full-time developers and a project manager.

How did you come to work with Greenice?

One of our developers brought Greenice to our attention. After testing their competency, we found that they had good senior developers on their team. That’s why we chose them.

What is the status of this engagement? 

The project started in 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Greenice has done good work. I like working with their team. They’re available and professional, and they even tried to learn French to better communicate with me.

How did Greenice perform from a project management standpoint?

The team meets our requirements, budget, and timeline. They’re no worse than other providers I’ve worked with. We use Skype, Slack, emails, and Jira to communicate.

What did you find most impressive about them?

Greenice just delivers. They’re dedicated to their work. 

Are there any areas they could improve?

I would like to get more developers, but they seem to struggle with increasing their capacity.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and general manager of a reviews site called NoCowboys. We mostly review tradespeople in New Zealand but have expanded into other services over time. Our team requests evidence of the actual engagement with the business to verify reviews and allow firms to respond.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Greenice?

We had onsite IT specialists but their focus was too narrow; they weren’t able to support all of our segments. We wanted to outsource services to a partner.

SOLUTION

What was the scope of their involvement?

After successfully completing test projects, Greenice became our outsourced IT provider. Their team addresses technical problems onsite but also manage development projects. They have rebuilt and migrated website features, writing new code. Our team built the platform’s database from scratch, which Greenice has linked with a new CRM that they continue to expand. We expect that within the next two years, we will have completely rebuilt the site with their team.

What is the team composition?

We communicate with a project manager directly. Our team has also collaborated with tech leads and developers. Since our partnership is in its third year, I’ve become familiar with many Greenice teammates including the owners of the company.

How did you come to work with Greenice?

We assessed different search methods for finding outsourced developers. Eventually, we came across Upwork where we found Greenice, which had reviews from past clients in different industries on their profile. We tested them and the engagement progressed from there.

How much have you invested with them?

We’ve spent between $200,000–$999,999 with Greenice.

What is the status of this engagement?

We began collaborating in January 2017, and the engagement's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our main metric is that we continue to collaborate with Greenice as we upgrade and expand; that’s our vote of confidence for them. All the work they’ve done works.

How did Greenice perform from a project management standpoint?

Since day one, we’ve communicated with the same project manager who keeps the Greenice team on the ball and prioritizes tasks effectively. They’ve been excellent.

What did you find most impressive about them?

The entire Greenice team is eager to get involved. Everyone’s willing to roll up their sleeves to make the project work, which I like. They work on a level playing field; there doesn’t seem to be an elite group at the top.

Are there any areas they could improve?

The Greenice team learns quickly from any errors. There’s always something that can be improved, which is a cooperative process. The only weakness we’ve encountered is team turnover. Developers tend to move on to more complicated projects as they grow.  The transition between teammates can be difficult. They’ve implemented a system where developers who have worked on our website but become tech leads remain available to new team members. This has made a positive difference.

BACKGROUND

Please describe your company and your position there.

We are a crowdsourcing website for architectural design projects, and I am the founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Greenice?

Greenice implemented the entire modern website. From the client upload funnel to designer interactions to the payment system, etc.

What were your goals for this project?

To create a solid and scalable platform for a B2C two-sided marketplace.

SOLUTION

How did you select this vendor?

In 2015, we had the chance to have a 1-month testing period and gave the developers a particular task to evaluated their approach and coding, and from thereon still continue working with Greenice.

Describe the project and the services they provided in detail.

We had a basic site working, Greenice fully integrated and developed our platform into today's solid and scalable platform. Work includes backend and frontend development, and maintenance of the site.

What was the team composition?

We have one main head engineer and when needed more talent working on the tasks. What I love about Greenice is that it is a larger team and hence flexible, when we needed more talent it was easy to plug in new people from their team to develop tasks at hand.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Greenice was the best thing that happened to us. They have an immense work ethic and professionalism. I am not sure if we would at the point where we are without Greenice and their team. I would recommend Greenice to any company looking for solid work in this area.

How was project management arranged and how effective was it?

We have weekly sprints, where we discuss tasks. This was very effective. We also use some project management tools that are super effective in understanding where things are, what tasks are worked on, etc.

What did you find most impressive about this company?

Their work ethic and professionalism. They changed their location, had people come and go over the years but still kept the same professionalism. We never had any situation to complain on anything. That is amazing and pretty impressive, given we are working with them now for 4 years!

Are there any areas for improvement?

The people at Greenice know exactly what they are doing.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of Sapien AI

Describe what your company does in a single sentence.

Sapien provides generative ai search and custom LLMs for brands worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Greenice to accomplish?

• Building tailored internal tools or platforms for Sapien’s AI and LLM solutions.
• Developing scalable backend systems to support generative AI services.

SOLUTION

How did you find Greenice?

• Online Search
• Clutch Site

Why did you select Greenice over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Greenice were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They help to design and develop custom software solutions that power their AI and LLM platforms. The scope included building tailored internal tools, developing scalable backend systems, and integrating these systems with our generative AI services. Key deliverables included fully functional backend infrastructure, internal management tools for AI models, integration support for voice SDKs, and robust systems capable of handling high volumes of AI queries. The project ensured Sapien could efficiently deploy, manage, and scale AI-powered experiences across clients in sports, retail, travel, and entertainment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project enabled them to scale its AI and LLM services efficiently, reducing deployment time for new features. The custom backend systems improved system reliability and handled higher query volumes without performance issues. Internal tools streamlined AI model management and simplified workflows, while integrations with voice SDKs accelerated client onboarding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Greenice managed the project with clear communication and structured processes, keeping tasks well-organized and deadlines transparent. They consistently delivered milestones on time and were highly responsive to our evolving needs, quickly adapting to changes and providing proactive solutions. Their collaborative approach ensured alignment at every stage, and they maintained a strong focus on quality and scalability, making it easy for us to implement and expand AI and LLM solutions across various projects and clients.

What was your primary form of communication with Greenice?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They quickly understood Sapien’s complex AI requirements and translated them into practical, reliable solutions. Their proactive communication, technical expertise, and collaborative approach made the process smooth and efficient. Beyond delivering software, they provided strategic insights that helped Sapien optimize workflows and scale AI services effectively.

Are there any areas for improvement or something Greenice could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am an executive at of Auto Transport

Describe what your company does in a single sentence.

Auto transport for customers and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Greenice to accomplish?

• Build a CRM

SOLUTION

How did you find Greenice?

Upwork

Why did you select Greenice over others?

• High ratings
• Pricing fit our budget

How many teammates from Greenice were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom CRM 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functional, efficient CRM. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive and proactive throughout the entire project. They didn't only accept requests from me but also offered feedback. 

What was your primary form of communication with Greenice?

Virtual Meeting

What did you find most impressive or unique about this company?

The company had great attention to detail. 

Are there any areas for improvement or something Greenice could have done differently?

I think they were great in all aspects.