Focused. Diverse. Disruptive.

Grappus is a team of 50 award winning product thinkers, designers and engineers creating waves in the world of app and web development. We work with ideas that inspire, engage and excite, that challenge convention and shape the trends. We’ve observed enough product failures & triumphs to realize that only human-centered approach to innovation matters.

We work through the entire product lifecycle that includes the following:

Concept Strategy:

We are design thinkers. We work with top brands to help them explore why they build products, not only how they develop them.

Product Design:

Drawing on our deep expertise in design, our visual designers and UX specialists work together to create elegant, useful, unique solutions.

Agile Development:

Our agile-based development runs in two-week sprints resulting in incremental builds allowing you to regularly review and assess.

Cloud Services:

We build cloud-based automated solutions that provide safe, seamless and rapid migration of your products to the cloud.

Product Management:

Our producers map the scope of your solution, track progress and break tasks into manageable releases ensuring transparency.

Quality Assurance:

Through manual & performance testing, automation engineering and continuous integration, we create products which are almost risk-free.

Technologies & services we have great experience in: Native iOS & Android Development, React Native, React JS, Vue JS, Angular 4, Node JS, Python, Django, Grails, Go, PHP, PostgreSQL, MongoDB, Redis, Cassandra, Elastic Search.

 

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2013
Show all +
Delhi, India
headquarters
other locations

Portfolio

Key clients: 

Uber, Mercedes Benz, Nestle, Tata, AON Hewitt, Star, Hay Group, PVR Cinemas, Govt. of India, Gruner & Jahr, Virgil Careers, Rippl Inc., Winston Club, Animus Healthcare

Mercedes Benz

AON Hewitt

PVR Cinemas

Sweatt Dating

Uber Loyalty

Pro Timer

Rippl Music

Virgil Careers

Zenprivex

Nybbl

Mein Horoscop

Night Out Loud

Mappr Learning

Couch Fashion

Reviews

Sort by

Integrated Platform Development for Healthcare Company

"Grappus was very professional, dedicated, and hard working in ensuring they achieved their goals on time." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Grappus completed end-to-end development of an integrated healthcare platform. The project required frontend applications for Android and iOS and a scalable backend for data management and analysis.

The Reviewer
 
1-10 Employees
 
India
Kshitij Marwah
Chief Technology Architect, SCIO Healthcare
 
Verified
The Review
Feedback summary: 

Flexible, responsive, and accountable, Grappus demonstrated a seamless ability to scale to project needs and emergency situations. They quickly and willingly accepted additional responsibility with the loss of another vendor, maintained regular communication, and consistently met all deadlines.

BACKGROUND

Please describe your company and your position there.

SCIO is a consumer healthcare platform that integrates a plethora of services such as vitals, telemedicine, and healthcare knowledge to provide a comprehensive understanding of our customers’ health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Grappus?

Grappus was hired for end-to-end development and design of the SCIO platform.

What were your goals for this project?

Our goal was to create a world-class infrastructure that was intuitive, convenient, and could be scaled to millions of users across India.

SOLUTION

How did you select this vendor?

We had heard good reviews of Grappus through our contacts. Once we began working with them, we were impressed by their diligence and professionalism.

Can you go into detail about the services they provided and the scope of the project?

In addition to designing and developing the frontend applications for Android and iOS, Grappus also built our online digital presence with scalable backend operations to manage, combine, and analyze data.

What was the team composition?

With seven to 10 members at any given time, the team was allocated based on experience and skill. Dedicated project and scope managers, as well as the founders, were, and remain, in touch with us constantly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We began the project with multiple vendors. When one shut down, Grappus assumed full responsibility of that code base as well as their own. Their scaled quickly, allowing us to minimize our losses. Overall, Grappus was very professional, dedicated, and hard working in ensuring they achieved their goals on time. 

How was project management arranged and how effective was it?

The project management was pretty effective. Regular interactions with the team and managers allowed our changes and requests to be implemented very quickly.  

What did you find most impressive about this company?

We appreciated their constant communication, adherence to deadlines, and professionalism.

Are there any areas where they can improve?

There is not much they need to improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS Development for Strength Training Platform

“Grappus offered altruism, generosity, and committed work ethic that proved integral to our success.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2016 - Ongoing
Project summary: 

Grappus provided development staff augmentation for an iOS app and mobile site build. They designed the UX/UI and complex add-ons like a customizable calendar, video plug-in, and cumulative data storage.

The Reviewer
 
1-10 Employees
 
New York, New York
Joseph Damiani
Founder, Avido
 
Verified
The Review
Feedback summary: 

The team’s diligence and technical prowess yielded the ideal mobile app. Grappus showed true integrity by resolving internal REST APIs errors at no extra cost. They provided expert consultation and training outside their requirements. Using clear communication streamlined the workflow.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Avido, a software company that delivers strength and conditioning workouts to athletes for training purposes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grappus?

We hired Grappus to build an iOS mobile app. Due to budget constraints, we couldn't engage a domestic developer based in the U.S. We decided to outsource this work to a reliable offshores team.

SOLUTION

What was the scope of their involvement?

Grappus collaborated with our in-house backend developers. Our two teams were in constant communication to develop an iOS app and mobile website. The expertly brought the wireframes and screens we’d designed in-house to life. We discussed, documented, and reviewed each new feature request. They carefully worked through all the iOS guidelines as they implemented an optimized, streamlined UX/UI design.

Grappus designed unique displays for a customizable workout calendar. A scheduling function accommodates both concurrent and rotating training cycles. Weekly displays are easily modifiable for different fitness techniques. The streaming plug-in lets clients watch videos during their training sessions. The program’s useful planning feature lets them set goals and track progress. Athletes can input and edit the actual sets, reps, or distance metrics they complete mid-workout or afterward. The app stores cumulative workout histories. All these tools empower clients to update their athletic goals for each season.

What is the team composition?

One of the team’s owners started the project with us. After he captured the essence of our scope and relayed specifics, we worked with a project manager. When internal problems arose, the owner proactively got involved again. Having two dedicated leads helped us work through these problems faster.

How did you come to work with Grappus?

We sought out a reliable company who would never give up on our project. Having a vendor quit if things get difficult is the worst-case scenario. First, we looked at their portfolio to assess their UI/UX capabilities. Multiple U.S.-based contacts provided positive referrals, as well. After compiling enough positive feedback and seeing the strong quality of their work, we felt comfortable hiring them.

How much have you invested with them?

Grappus held daily phone calls with either myself, my co-founder, or our internal backend developers.

What is the status of this engagement?

We started our year-long partnership with Grappus around December 2016. After working together through 2017, we took and break and just recently started a new project with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team produced a sophisticated mobile app that met all of our challenging requirements. They delivered an excellent product for our company that maximized ROI. I’m a firm believer that whatever initial terms you agree to, Grappus will diligently see through to the end. After entering into a contract, we never had to worry about them backing out. Their training and consultation have been very useful for our company.

Grappus exhibited altruism, generosity, and committed work ethic that proved integral to our success. Our internal backend team struggled with the REST APIs not working among other errors. At no additional cost, Grappus proactively resolved all these problems. Even though this work extended our timeline, we couldn’t have afforded to pay for this fix or resolve it in-house. They even took the time to explain their findings and methodology.

How did Grappus perform from a project management standpoint?

Grappus was regularly in direct contact with myself and my co-founder. Slack and email are our main forms of communication. They respond to most messages on the same day. Since we finished the final iteration, they’ve been executing requests within 2-3 days. The app isn't completely live yet and we know all our users personally so bug fixes aren't a critical concern. I encourage them to take longer if needed, but they resolve every urgent matter within 24 hours.

I really appreciate their scheduling system, which uses milestones and corresponding weighted points to prioritize and plan work. This program checks off completed tasks to track progress and gives me the option to review and leave comments. At the end of each milestone, we pay the respective invoice and begin the next phase.

What did you find most impressive about them?

Grappus excels communication and availability. Our partnership was night and day compared to our prior offshores vendors. The team's English fluency makes for an effective ongoing dialogue. Beyond linguistic translation, they clearly articulate highly technical concepts in laymen’s terms.

Despite a 9-10-hour time zone discrepancy, Grappus was willing to accommodate any schedule we requested. At first, I worked with them from midnight until early morning. When I found this unsustainable, they switched our daily calls to the morning our time, which is past midnight for them.

Are there any areas they could improve?

I wouldn’t say so. Grappus did a very good job with our project.

Do you have any advice for potential customers?

We requested an overly expansive MVP off the bat and based our quote on excess requirements. There was too much code to accurately predict issues we'd encounter mid-project. It’s better to outline a tight, tangible two-week scope and expand from there unless you have in-house engineering experts.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met all our project deadlines. The few exceptions were due to internal backend coding problems on our side.
  • 5.0 Cost
    Value / within estimates
    I felt like we agreed on a fair price.
  • 5.0 Quality
    Service & deliverables
    We haven't seen anything other than occasional and very minor bugs, which they fix pretty quickly.
  • 5.0 NPS
    Willing to refer
    They delivered exactly what we requested.

Mobile App Development for Fitness Relationship Platform

“They took a holistic approach to the project and went above and beyond the original scope of work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - Dec. 2015
Project summary: 

Grappus built a social mobile app that connects fitness-focused individuals using a Django framework with Cassandra and Python.

The Reviewer
 
1-10 Employees
 
New York, New York
Daniel Ilani
Founder & CEO, SWEATT
 
Verified
The Review
Feedback summary: 

After launching in December 2016, the app quickly garnered over 40,000 downloads. Experts in the tech space have complimented its stability and overall quality. The Grappus team had a vested interest in the project’s success and deliverables exceeded all expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Sweat Together, a social matching platform for fitness-focused individuals. We connect users looking for dating, business, and friendships.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grappus?

We were looking for a company that could help us build and design an application to house our platform.

SOLUTION

What was the scope of their involvement?

Grappus managed all aspects of the development process. We had another firm in the US that helped us design the layout and create wire frames. The Grappus team worked with them directly to optimize UI/UX and ensure a smooth execution. The app was built in a Django framework using Cassandra and Python. The app is currently for iOS only.

The layout is a swipe-style platform similar to popular mobile dating apps. The frontend is seamless for the user, and there’s a fairly complex algorithm on the backend that matches accounts. The app also offers chat functionality to those who have matched.

What is the team composition?

We worked with Anuj (Project Manager, Grappus) on day-to-day tasks, and Dhruv (Co-Founder & Lead Frontend Developer, Grappus) served as a project lead. We also have direct access to their backend developer. The company has developed a robust design team over the course of our engagement, but at the start, they focused solely on coding.

How did you come to work with Grappus?

We initially hired a well-known app development firm to do the project, but after the first sprint, we found them to be very spread out and difficult to communicate with. We were looking to establish a close partnership, and a few colleagues recommended Grappus as a potential option. We interviewed a total of about eight companies, and a majority of them were based in the US. We were choosing a company based on their quality of work and their ability to get projects done quickly. After thorough consideration, Grappus was clearly our best option.

How much have you invested with them?

We spent about $150,000.

What is the status of this engagement?

We started working together in August of 2015 and launched the apps in December 2016. Grappus is providing ongoing maintenance as necessary.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw about 40,000 downloads within the first few months. In terms of stability, we’re about 99.9% crash-free on a day-to-day basis.. There were very few bugs early on, and those that did occur were corrected very quickly.

Early on in the process, I had a UX developer on our end review the code and they were very impressed. I’ve consulted with a variety of contacts in the technology space including founders and investors, and everyone has complimented the work that Grappus did for us. Dhruv is especially talented; his iOS development skills compete with some of the top app developers in the US.

How did Grappus perform from a project management standpoint?

They overdelivered on this aspect of the project. They took a holistic approach to the project and went above and beyond the original scope of work. They were very accommodating and often worked on our hours rather than their own, which made the experience seamless for us. Whenever there are bugs or other issues, we contact the entire team rather than a single point of contact, and someone usually responds within hours. There have been no language barriers whatsoever.

Dhruv functioned as a co-founder of our company in terms of his level of engagement and availability. He’s much more than a coder, in that he helped us build this company collaboratively.

What did you find most impressive about them?

We’re incredibly impressed by their entire process. They’re very capable and they execute on what they promise. The quality of work that you receive for the money you pay is astounding. Working with a similar firm in the US would be close to four times the price. Beyond that, Grappus brings a lot of passion to your project. It never felt like they were just doing the project for a paycheck. They take pride and ownership in the deliverables they provide and take time to overdeliver.

Are there any areas they could improve?

No, nothing comes to mind. For what they’re providing, they’re as good as the best out there.

Do you have any advice for future clients of theirs?

Have a very clear vision of what it is you're looking to build early on. Work out as many issues as possible during the planning stages, because making adjustments during the coding process is more difficult and can result in additional costs. Involve them in your planning stages and listen to their opinions on execution. Keep your product as streamlined as possible and focus on quality over quantity in terms of features.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended them already.

Web Dev & Design for Business Travel Calculation Company

“It was great to have a partner that you know can meet your needs, even as those needs evolve."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Fall 2016 - Spring 2017
Project summary: 

Grappus designed and developed a minimum viable product web application for a B2B travel startup. They worked on the frontend and backend following research into the API capabilities of future clients. 

The Reviewer
 
1-10 Employees
 
California
CEO
 
Verified
The Review
Feedback summary: 

The application has been well-received and has ensured the startup can build relationships with Global 2000 companies, due to the high security standards Grappus met. Their responsive and adaptive team collaborated very well, communicating regularly and implementing changes as needed.

BACKGROUND

Introduce your business and what you do there.

We are a B2B travel startup that helps companies save on travel and expense, which is typically the second largest controllable cost a company has behind payroll.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grappus Technologies?

We needed to find a team that could work quickly, nimbly, and affordably. As we’re a startup, things change every day. In the Bay Area where we’re based, the cost of in-house engineers and an engineering team is quite expensive so we were looking to find a way to manage that.

Our biggest goal was to be able to deliver our MVP [minimum viable product] by a specific deadline so that we could get clients and our next round of funding.

SOLUTION

What was the scope of their involvement?

The first phase was defining our business logic and external dependencies. We pointed them in the direction of the companies we thought we would need to work with, and they researched the API capabilities of those third party companies. We’re not technical, so they invested in that research for us and assessed what it meant for our platform.

We needed to scope the product in terms of capabilities. We began with the frontend and then looked at what that meant for the backend. Our internal team had the responsibility of mocking up the frontend UI [user interface] and then Grappus took our vision and translated it into project sprints, so we could see what functions and features were driving the most work and highest costs. Subsequently, we modified our scope for the web application development.

We also did a spin-off product that was a mobile app. Our company is a web application so we contemplated what it would look like as a mobile app. They provided all the mobile application UI work. However, for strategic reasons as a company, we decided not to pursue the mobile app.

What is the team dynamic? 

We had one project manager, Anuj, a backend engineer, Ankur, and two other engineers that we worked with from time to time. They also enlisted the support of other engineers on their team that we didn’t have a direct line of communication with.

How did you come to work with Grappus Technologies?

We had a personal reference for them from somebody who had worked with a member of their team on a previous project and spoke highly of them. We did look at other agencies and evaluated them using metrics of cost and delivery time. Grappus was one that hit the mark on those 2 metrics. With the added bonus of the recommendation, they were the best choice overall.

What is the status of this engagement?

The majority of the work was done from fall of last year [2016] to spring of this year. We had a working relationship with them for months before that, and are still in touch today. We may continue to work with them on future projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work allowed us to win contracts from Global 2000 companies and household names. Their scrutiny from an information security perspective ensured that we developed a product that meets the security standards of companies like those.

How did Grappus Technologies perform from a project management standpoint?

We used a project management tool called Pivotal Tracker and had daily calls and standup meetings using Google Hangouts. Typically, they had 4 attendees on those calls and we had me and another project owner on our side. We would set a clear vision for the days’ priorities and our expectations. They always responded to emails within 2 to 3 hours, which with different time zones can be hard to do. They’re very responsive, especially since as a startup, our hours are not always 9 to 5.

Anuj [project manager] would step in if there was any confusion. He was involved on all phone calls and if there were any language barriers, he was always there to help. Things could have fallen through the cracks if he hadn’t had that level of commitment and involvement throughout.

What did you find most impressive about them?

Their collaborative nature was brilliant. They were adaptive: project priorities change and things needed to move forward quickly sometimes and more gradually at other times. They added people to the team to help things move quickly when we needed and decreased resources when the pace was slower. They never pushed back on changes and we were able to communicate the importance of those changes and why they were being made. It was great to have a partner that you know can meet your needs, even as those needs evolve.

Are there any areas they could improve?

It was overall a positive experience. We’re always looking to bring down costs, but I think they were priced competitively for their quality of work. There are agencies out there that are going to be cheaper. If they could bring down their price then that would be wonderful, but I think the challenge and the tradeoff is that when the price is too low, what’s the quality of work?

Do you have any advice for potential clients?

Get to know the team and the individuals that are working on your project. There is nothing like face to face communication so invest time at the beginning as it will set you up for success, especially in the remote work setting. Knowing who these people are will help you understand them, so when things go wrong, you can work through it better. It also helps you to communicate better and understand overall expectations and pace.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There’s an effort to be aggressive with quotes on timelines, and you always find unexpected surprises and complexities.
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already.

Mobile App & Web App Dev for Job Seeking Analysis Platform

"They are by far the best design-oriented offshore development firm that I have worked with." 

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2015 - Ongoing
Project summary: 

Grappus Technologies designed and developed user-friendly iOS and Android apps that allowed users to assess job competitiveness. The project involved work in MySQL, Python, Angular, and JavaScript.

The Reviewer
 
1-10 Employees
 
New York, New York
Ronald Mitchell
CEO, Virgil
 
Verified
The Review
Feedback summary: 

The app provided a robust user experience, won multiple awards, and secured contracts with major trade associations. Grappus Technologies was able to build a fluid interface and reliable architecture. They earned praise for their responsiveness, strong management, and attention to detail. 

BACKGROUND

Introduce your business and what you do there.

Virgil Careers is a career navigation and recruiting platform. I’m the CEO and founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grappus Technologies?

We wanted to create an engaging user experience that can help people better navigate their career process.

SOLUTION

What was the scope of their involvement?

Initially, we had them help design and develop the first iteration of the iOS app for our platform. Grappus helped design and develop an assessment tool which allows people to assess their competitiveness for over 500 different career roles in less than two minutes.

It’s a really slick interface that’s easy to navigate and has virtually no user falloff. On the frontend of the project, we have design and UI/UX needs. Then we move onto development where we focus on iOS development. They are currently building the Android version of the application.

They also helped us with the web application of the platform. For the web application, they built the backend in MySQL, Python, Angular, JavaScript, Django, etc.

What is the team dynamic?

We’ve had six people assigned to the project.

How did you come to work with Grappus Technologies?

They were recommended to me by another entrepreneur. I’ve worked with remote teams for many years. We were looking at four other agencies and we chose Grappus because of their design capabilities. I had an extended conversation with their lead engineer, and I thought he was extremely thoughtful in how he articulated the development of the architecture.

How much have you invested with them?

We have spent between $50,000 and $200,000.

What is the status of this engagement?

We started working with them in April 2015, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve won at least eight awards for the platform and we signed up Fortune 500 clients and some of the largest trade associations in the world. We’ve generated a fair amount of revenue from it.

How did Grappus Technologies perform from a project management standpoint?

They performed well. We have four-week sprints and they have delivered on time. There are a consistent feedback loop and a strong attention to detail. We didn’t have any communication problems.

We’ve used Asana, Slack, Pivotal Tracker, InDesign, and Bugzilla as tools throughout the development.

What did you find most impressive about them?

They are by far the best design-oriented offshore development firm that I have worked with in 10 years. It’s proven in the responses that I get from clients and customers and even from other technology companies in the space. They really like our design and user experience. They built a very thoughtful initial architecture that we’ve been able to build on top of. We’ve never had to break that or reconstruct it.

Are there any areas they could improve?

They could have a more formalized QA process

Do you have any advice for potential clients?

I would be structured in your project management approach.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.

Mobile App Dev for Music Management Company

"I really appreciate how invested they are in the project."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. 2017 - Ongoing
Project summary: 

Grappus Technologies works on design and development for an iOS app for streaming music, which includes complex scheduling features within a calendar and data synchronization between iPhone and iPad.

The Reviewer
 
1-10 Employees
 
New York, New York
CEO
 
Verified
The Review
Feedback summary: 

The app is still underway but initial impressions are positive, complimenting its ease of use and design. Interacting with the team is seamless as they are both communicative and responsive. While they could improve on the design front, they’re an overall great partner for creating consumer apps.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a music streaming app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grappus Technologies?

I’m a first-time founder with no tech background. I’ve been affiliated with the tech industry but have no development or design experience, so I needed a team to design and develop an iOS app from scratch for both iPhone and iPad.

SOLUTION

What was the scope of their involvement?

This music app is meant for businesses that generally use playlists for background music. We’ve created a platform that has continuous 1-hour or more DJ mixes, with no silence between tracks and a very intuitive daily calendar for scheduling. Grappus needed to figure out how to slot the mixes into the daily calendar in order to facilitate planning and make certain mixes recurring either daily, weekly, or only by certain days. Another feature involves data sync between the iPhone and the iPad. We also needed the ability to save plans and modify them on the fly.

One of the requirements for business music streaming is that we need to report all the music that is played to various agencies so they can pay off the original artist of the track. Since we work with continuous 1-hour mixes, it’s hard to deconstruct them, which was a big challenge for us. It’s really easy to do with playlists because when a song is over it’s reported. In our case, we’ve had to parse out each track per mix in order to report everything.

What is the team dynamic?

We’ve set up weekly or bi-weekly calls with the main developer, the designer, and the frontend and backend developers. In the beginning, there were 4 of us on a call at any given time, but now it’s just me, the project lead, and another person on the calls. After the call, they send a follow-up email of what we discussed and what they’re working on. It’s pretty seamless.

How did you come to work with Grappus Technologies?

I got 10 different proposals and references of U.S.-based vendors that manage offshore teams. The last thing I thought I would do was go with a completely offshore team, especially one from India. The criticism is that they’re not as thoughtful regarding product and design as U.S. teams are.

I ended up getting a referral for Grappus from someone who I trust that is a product manager herself. They had the right mix of expertise and cost, and since I’m funding this business myself, the cost was a major issue. I probably would’ve spent at least three times as much if I went with a U.S.-based team.

How much have you invested with them?

I’ve spent $30,000 so far.

What is the status of this engagement?

I found them about 3 years ago but I wasn’t ready to start yet. We started working under contract in January 2017 and the project is ongoing. We’ve got one more round of development to go.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re about 4 weeks away from launch, but everyone I’ve shown the product to is very happy with it. They talk about how well designed it is and that the user interface is easy to navigate. My experience has been really positive.

The product is functional and has never been very buggy. I was expecting things to be worse, especially during development, but things have gone well. We haven’t put in any venues yet or played it for days on end, so we don’t have any feedback yet.

How did Grappus Technologies perform from a project management standpoint?

The project has been a little delayed, but we had an aggressive timeline to start with. I’m partially at fault for the delay because they rely on me for feedback, but they’re also working on other projects at the same time. I’m not in a rush anymore because there’s a lot of work I need to do on the backend before launching, so I’ve allowed a looser timeline.

They’ve been very communicative and responsive. We mostly use Slack, Google Hangouts, and email for communicating and document sharing. We also used Pivotal Tracker. There was a point where the designer had some personal issues and was hard to get in touch with, but he’s back on it again now. There haven’t been any issues regarding cultural differences either.

What did you find most impressive about them?

They’re a thoughtful team and when they saw that some of my scope was incomplete, they filled in the gaps, which made the product better. They’ve tried to look at things from a user experience perspective and I really appreciate how invested they are in the project. The quality of the product speaks for itself and they even extended some courtesy for some features that I needed developed where other companies would have charged me more for.

Are there any areas they could improve?

I would say their timeliness could improve, but overall, I’ve been pretty happy with them.

Do you have any advice for potential clients?

As a client, you have to know your product. If my scope of work wasn’t as thorough as it was, this would have been a much more difficult project. I did a lot of work up front to make sure they had what they needed to understand the product. Things come up as you go through it, but there needs to be an understanding between you and the developers.

If your project involves an entire remodel, a lot of work needs to be done up front in order to make sure that the team knows what the product is. You could spend more money and leave it to someone else, but if you’re going to use an offshore team and get it done under a tight budget, the onus is on you to do that work.

4.5
Overall Score For my purposes of a somewhat complex consumer app with basic functionality, I think they’re a stellar team.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They have other projects with stricter deadlines, so mine gets put aside because it’s less urgent. If I just look at my work, I’d give them a 3.5, but because I think they’re considerate for their clients and the type of work they do, I’ll give them a 4.
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They could have a stronger design aesthetic. They’re good with user experience—it’s more on the user interface side regarding things like the color palette and such. I find myself having to be a part of that process more than I’d like to.
  • 4.5 NPS
    Willing to refer
    I’d recommend another firm for someone with a bigger budget, but if you want a great product at a reasonable cost, I’d recommend Grappus. I don’t know of their larger enterprise capabilities on the backend, but for simple consumer products, they’re great.