Please describe the scope of their involvement.
Some of the small and medium-sized businesses with which I have worked in the past have typically lacked internal IT resources. When they need those resources, they will tend to outsource them. Picking the wrong solution provider can cost a company a lot of time, money, and peace of mind.
Granite Computer Solutions has met with my clients on multiple occasions in order to provide support for tasks like upgrading routers and switches, configuring networks and integrating them with new or existing systems. They've offered consultation for choosing between different hardware upgrades and so on.
From start to finish, I've worked with three to four individuals from their company, each with a different role. I originally met with their account manager and discussed the work in detail. That person would then engage the right engineers, depending on the complexity of the project, and assign them to the project.
How did you come to work with Granite Computer Solutions?
Six years ago, when I was working for another company, I was prospecting for vendors that I could use as long-term partners, in case the need would come up for a client. This can earn credibility for someone in my position. I met with Granite Computer Solutions' owner at his office to discuss our backgrounds and approaches to service. I learned more about their typical clients in order to match them with some of my own prospects better. At the time, I focused more on small-to-medium businesses. Granite Computer Solutions helped me with multiple projects, putting some fires out and helping increase my credibility.
Could you provide a sense of the size of this initiative in financial terms?
Cost is handled by my own end clients and can vary from $20,000 one-time projects to ongoing support for $200 to $500 per month.
What is the status of this engagement?
We have an ongoing relationship.