Design thinking drives new business innovation

Grand Studio is a digital strategy and product design consultancy aimed at delivering ground-breaking user experiences for clients. We do not believe in a standard approach or model for everyone. We custom design the right approach for each client’s goals and needs based on a variety of design process methodologies.

Our love for solving the often ambiguous and complex challenges facing digital products and services is only furthered by our desire to make solutions a reality with our clients. Every client’s KPIs are different, and so we work to ensure that every project drives results to match business expectations.

We empower our clients to push the boundaries of technology toward real business value.

 
Undisclosed
 
$200 - $300 / hr
 
10 - 49
 
Undisclosed
Show all +
Chicago, IL
headquarters
  • 444 N Wells Street
    Chicago, IL 60654
    United States

Portfolio

Key clients: 

Allstate, American Express, Ascension, Bloomberg, Capital One, CNN, Cleveland Avenue, ESPN, JPMorgan Chase & Co, McDonald's, NBA, NFL, S&C Electric, Sports Illustrated

Reviews

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Qualitative Research for Life Insurance Product

"Our team has ongoing discussions about ways they can continue working with them."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2017 - Mar. 2018
Project summary: 

Grand Studio coached a client through a qualitative customer-research process to help develop a new insurance product. They planned the approach, established contacts, and held workshops to maximize results.

The Reviewer
 
67,000+ Employees
 
Chicago, Illinois
Innovation Strategy Manager, Insurance Company
 
Verified
The Review
Feedback summary: 

Grand Studio provided high-quality consumer research that helped the company create a successful product. They were also receptive to feedback, communicative, and incredibly flexible and accommodating, despite the many changes in direction thrown their way.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the former innovation strategy manager for an insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grand Studio?

We engaged Grand Studio to conduct qualitative research to help us develop a new life insurance product.

SOLUTION

What was the scope of their involvement?

Grand Studio managed and coached our team throughout a research project, designing the overall approach and holding workshops with our team in the process. They set up contacts and customer research, trying to understand how our customers felt about life insurance in general. We were able to develop a prototype based on some of their finished product concepts and research. 

What is the team composition? 

We worked with about four people, including two researchers, a graphic designer, and a project manager. 

How did you come to work with Grand Studio?

Grand Studio was one of about five different vendors we considered on a different project that we ultimately awarded to another company. However, we were very impressed by their skillset and decided to reengage them when a more appropriate opportunity to work with them presented itself. 

How much have you invested with them?

We invested between $250,000–$350,000.

What is the status of this engagement?

We worked with them on the project from around November 2017–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to build a product around the research Grand Studio provided that has helped generate between $5–$20 million in annual revenue. 

How did Grand Studio perform from a project management standpoint?

They did a great job overall. They were very flexible and accommodating to the whims of our executive sponsors, despite the many pivots we threw their way. Since they're located a few blocks from our office, we were able to have a lot of in-person working sessions with their team as needed. 

What did you find most impressive about them?

Our team has ongoing discussions about ways they can continue working with them. 

Are there any areas they could improve?

I asked their team to clarify how the inputs from a workshop led to effective outcomes, but they immediately made improvements after I provided feedback. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Nonprofit

"They’re one of the best vendors I’ve worked with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. - Dec. 2016
Project summary: 

 Grand Studio developed a UI/UX strategy for a product suite. The team directed consumer interviews to assess the product’s viability, managing the exploration, design, and development phases of the project.

The Reviewer
 
1000+
 
Washington, D.C.
Director of Strategy, Nonprofit Organization
 
Verified
The Review
Feedback summary: 

The collaboration with Grand Studio has had a lasting positive impact on product development efforts. Their active listening skills supported project goals. Adjusting to specific business needs, the team managed the project with a customer-oriented approach, which ensured a successful collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of strategy at a for-profit subsidiary of a nonprofit organization in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grand Studio?

In our company, we were just starting innovation initiatives. We were looking into a new product space and needed help identifying consumers’ desires. We also needed support with the continued development of products.

SOLUTION

What was the scope of their involvement?

Broadly, Grand Studio helped research, define, and illustrate the strategy and digital components of the potential product suite. Their team managed the exploration, design, and development phases of the platform.

While we provided some initial research, they directed the majority of design exploration. They committed to learning our aspirations as well as the viability of the project. Their team collaborated with internal stakeholders to understand who the platform’s potential customers would be and what their needs are. They integrated our research into the design methodology, which Grand Studio designed. To gather research into our audience, their team recruited consumers through well-structured empathy interviews.

After, we held a value proposition workshop based on the consumer insights we’d acquired. Their team performed user-testing to understand which components of the product could be valuable, working with consumers to create them.

What is the team composition?

We worked with 4–5 user-experience designers from Grand Studio.

How did you come to work with Grand Studio?

Colleagues recommended several companies and we engaged a careful selection process. After, we created ROI and interviewed several candidates. We chose Grand Studio because we liked them.

How much have you invested with them?

We spent approximately $250,000 on this project.

What is the status of this engagement?

We collaborated with Grand Studio between October­–December 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Grand Studio delivered but the impact has been primarily qualitative. To our surprise, we received more than we expected from the collaboration. We’re still experiencing positive consequences. Some things we discovered while working with them still impact our product development activities.

How did Grand Studio perform from a project management standpoint?

We communicated regularly over the phone, in-person, and through e-mail. Their team adjusted to our complex organization’s differences and specific requirements. They organized and facilitated workshops to support numerous stakeholders. Grand Studio worked well with us every single day, providing useful tools to help us produce the project.

Their team was customer-oriented. Whereas sometimes you’ll talk, and a partner will appear to be listening, Grand Studio teammates really listened and heard us. Although the project was quite ambiguous, they helped us create new concepts and distill those ideas into actionable next steps.

What did you find most impressive about them?

They’re one of the best vendors I’ve worked with. The project was directed to support consumer needs and Grand Studio helped us move forward with this orientation. They helped us to hear our consumers, which is why we still experience positive product development consequences. Their team also helped us involve internal stakeholders well. Our team still remembers them because of their amazing people and communication skills.

Are there any areas they could improve?

No, there’s nothing they could’ve done differently.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Tier 1 Bank

“They were very transparent and responsive to our feedback.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015
Project summary: 

After analyzing the challenges, Grand Studio created wireframes and designed a new user interface. The new UI helps credit traders access the information they used to get from multiple applications.

The Reviewer
 
10,001+ Employees
 
New York, New York
Product Manager, Tier 1 Bank
 
Verified
The Review
Feedback summary: 

The in-house team is impressed with the quality of the designs and Grand Studio’s willingness to invest their time in understanding the vision. Building positive relationships with the target audiences helped Grand Studio work quickly and effectively.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work as a product manager at a Tier 1 bank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grand Studio?

Our credit traders had to use many different applications on a daily basis, so they wanted to have one place where they could access all the information they needed. We hired Grand Studio (formerly Moment Design) to help us design that new UX/UI experience.

SOLUTION

What was the scope of their involvement?

First, Grand Studio assessed what the product should look like. Then, they interviewed a few of our credit traders, trying to understand their workflows and what data they needed in order to make their sales decisions. During the second phase, Grand Studio turned that information into a solution and created the wireframes. After we tested the concept, they designed the new user interface. It was only a design project, and we had our internal developers handle the development.

What is the team composition? 

We worked with a total of four people, including their owner. 

How did you come to work with Grand Studio?

We had worked with Grand Studio in the past. We liked the quality of their work, so we thought they'd be a great fit for this particular project.

What is the status of this engagement?

We worked with them in 2015. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Grand Studio did high-quality work and met all of our expectations. I had worked with many other vendors, and I was impressed with Grand Studio. They provided a lot of value in terms of the dollars spent within the bank and came up with great recommendations, helping us understand the design. 

How did Grand Studio perform from a project management standpoint? 

They were very transparent and responsive to our feedback. Their owner always made sure everything was running smoothly. We had brainstorming meetings on-site, and we also used email to communicate. They kept the project on track and addressed our questions promptly. 

What did you find most impressive about them?

They had little background in finance, and because this project had many complex financial terms, I was impressed with their ability to pick up and understand this project quickly.

Are there any areas they could improve?

Not really. When we had any miscommunication, they did their best to resolve it quickly. The cost was a bit high, but considering the value they provided, it was worth it.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer