What was the scope of their involvement?
Graffino did everything. I only handled the account management and ensured that the client provided a detailed brief. I also made sure that Graffino’s managing partner could handle the project.
Graffino was in Romania, our client was in the Netherlands, and I was in Brussels, Belgium. This is not a massive issue in the U.S., but it means something in Europe. I mainly went to the client’s headquarters, kept in touch with them constantly, and periodically visited my team in Romania. I ensured that everything was in order on all sides, and did a bit of stakeholder and account management. Our situation wasn’t optimal. We could have lost information, and communication could have been tricky. I was very happy that it all went well.
One of the client's requirements was minimizing maintenance costs once the website went live. The client had internal staff to handle the website. However, whenever they wanted to change an article on their previous website, they had to call and pay their agency. The costs were too high. We promised to deliver a website that was easy to maintain and populate with new information.
We built the backend from scratch, to make it as user-friendly and easy to update and maintain as possible. Based on their requirements, we made everything editable that could be.
We created sketches using a specialized software. Graffino made the designs, we submitted them to the client, and we went through three or four rounds of feedback. We agreed on a design and implemented it.
Then we continued with the backend work, and Graffino gave us a simulation of the website. They basically gave the client a working version of the website, where we could test everything and see if it worked as we wanted it to.
After that, we started going live. The process took two days, which was quite amazing. They integrated Salesforce, MailChimp, and all sorts of third-party apps. We had to ensure that all those were integrated. We couldn’t double up those integrations, so we had to switch them from the old site to the new.
What is the team composition?
I’ve worked with five people from their team, including the designer and four back- and frontend programmers.
How did you come to work with Graffino?
I first worked with their founder when I was part of an NGO and they volunteered to help with our website. I liked what they did, and called them for a project quote when I started working for one of the biggest consultancies in Romania. They gave us the best offer, and I was very happy with the results.
I heard about them again from one of our clients, as if I didn’t already know them. They were very happy with Graffino. When I need web work, I send them an email.
How much have you invested with them?
The cost of their work, including plug-ins and other components, was around €30,000 ($35,000 USD).
What is the status of this engagement?
We started the current project in December 2017, and it launched at the beginning of May 2018. We’re pretty much happy with everything at the moment.