GoMage

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website is free from bugs, faster and our sales/website conversion rate has increased since we began working with GoMage.

Describe their project management style, including communication tools and timelines.

We use slack to communicate, Victoria is very fast to reply to any query and her English is outstanding.

What did you find most impressive or unique about this company?

Project management & QC. Everything is fully checked before they ask me to approve it. So I have confidence that by the time they tell me that they have finished a task that it is done the right first time.

Are there any areas for improvement?

Not at the moment, everything has been smooth going without any issues.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The general feedback on the deliverables is positive, GoMage team did their best to find the right solution often with a lot of uncertainty from the business side.

Describe their project management style, including communication tools and timelines.

We are generally using Slack for synchronous/asynchronous communication, YouTrack for task management, and Google Meet Google Drive.

What did you find most impressive or unique about this company?

Their genuine willingness to help and to deliver the best outcomes, skilled developers, empathic PM are impressive.

Are there any areas for improvement or something they could have done differently?

We had an open conversation about the communication style that could be improved, which was received positively and improved on.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are fully satisfied with the service that GoMage provides. Over the course of our cooperation, our sales grew by 45%.

Our website always runs at the highest performance. What is more important, our website fully conforms to Swedish legislation, which is very important for us as a company serving both private customers and businesses.

Describe their project management style, including communication tools and timelines.

GoMage has years of experience and we can see it clearly in how they organize all the processes inside our project. We mostly cooperate with Andrey, our Project Manager, who oversees all the tasks.

Our team users YouTrack for task management. The team always provides every task estimation, so we know how much time they spend on development. They often surprise us by delivering results before deadlines.

If we have some urgent tasks, they always manage to deliver them even on a tight schedule.

What did you find most impressive or unique about this company?

GoMage breezes through any challenging tasks and always delivers the best results. The team we are working with consists of highly professional Magento developers who easily develop functionality up to our business needs.

GoMage is a team of great professionals who know how to solve any problem and deliver high quality of work

Are there any areas for improvement?

Right now, I don’t see any areas of improvement. They have been improving the processes inside their company and our project.

Today, all processes run like a well-oiled machine. They also have a high level of English, and we have no problems communicating with the team.

Can you share any information that demonstrates the impact that this project has had on your business?

GoMage team provides us with the quality of services and expertise that our previous agency could not guarantee. They easily increased our website’s speed by 10 times, which directly influenced our revenue.

Overy the years, they showed their deep expertise and ability to turn even our unrealistic ideas into robust features. They always deliver results on time and guarantee high quality even if they need to work within short deadlines.

How was project management arranged and how effective was it?

Working with GoMage had always been easy. We mainly communicate with Alexander, our project manager, and can track the progress of every task in YouTrack. Before they start on any task, they tell us the time they are going to spend so that we know how long each task will take.

If we need to implement some feature super-fast, they are fine with working beyond their usual hours. That’s why we always know that if we have some urgent tasks, they will be there for us. Sometimes they even deliver results faster.

What did you find most impressive about this company?

Their expertise is beyond the highest expectations. They always go out to offer the best solutions and to bring new functionality and improvements as fast as possible. They have Magento certified developers, which results in the high quality of work they deliver. They are a strong team, and we have no doubt that they will be able to take on any task, regardless of its difficulty.

Are there any areas for improvement?

I don’t see any area for improvement right now. Over the years, they’ve refined their processes to perfection.

What evidence can you share that demonstrates the impact of the engagement?

GoMage does white-labeled work so we don’t have customer feedback on their parts. From my perspective, having additional resources at our disposal just adds a layer of reliability on our end. We can give them short notice and have them assist us on urgent projects. With that level of resource availability, GoMage is like an extension of our team, which has definitely helped us substantially

How did GoMage perform from a project management standpoint?

The communication is pretty good. We can talk as a team to clarify project specs and timelines. They’re good at diagnosing and identifying issues that might arise beforehand. We use Slack for day-to-day communication and Utrecht for project management. They’re also good with timelines and keeping deadlines. 

What did you find most impressive about them?

Their reliability is what stands out to me. We can contact them on the fly and have resources available for whatever work we need that day. It’s a good relationship.

Are there any areas they could improve?

Their communication is good but could always be better. I can’t think of anything specific on that.

Any advice for potential customers?

Be specific with your product requirements upfront. Work with them to analyze all those specifications and identify possible scenarios that might require additional planning.

What evidence can you share that demonstrates the impact of the engagement?

Everything GoMage has done has been good. For example, once we had an issue where Google marked us an unsafe site. Even though it wasn’t their responsibility, GoMage got in, fixed the problem within 48 hours, and didn’t charge me. That really impressed me.

In addition, they don’t sell me on things that won’t benefit my company. GoMage instead gives me a wide range of options, and when I decide what to do, they proceed with it and make it happen. It’s also been an affordable experience.

How did GoMage perform from a project management standpoint?

They’re very responsive to my ideas, questions, and goals. They bring back options that would work best for what I’m looking for. They also work within my time zone. 

The communication is outstanding as well. There is a language barrier, but they have translators with full English fluency. We communicate over a Utrecht system, which they walked me through step by step. I also talk with Alexander once a week over Skype, and we email every couple of days. They’re really responsive. I have nothing bad to say about them whatsoever; they’ve done good work for me, and I’d have no problem referring other people to them.

What did you find most impressive about them?

Their quality of work is tremendous. Compared to other people’s sites, ours looks phenomenal. Our marketing agency was blown away by the quality and the way it looks, and so are other people. Also, thanks to GoMage’s modules, we also no longer have to use a channel advisor to manage our inventory with our third-party channels. It was huge to be able to cut that cost. 

Are there any areas they could improve?

I’d love it if GoMage could add more graphic design, but I don’t know if that’s in their realm. I’d also like them to be more familiar with other third party sites like Facebook Marketplace and Groupon; I want to launch there as well. Otherwise, I can’t think of anything. they’re responsive to email and answer in language that I understand. If I have questions about an invoice or finances, they go through it and explain it to me. I hope they continue progressing and learning other sites to help me grow. 

Any advice for potential customers?

Gave a clear goal about what you’re wanting to accomplish. Find a website you like and identify what you like about it. It’ll save you money and time. That was my biggest fault; I knew nothing about websites, I just knew I wanted one. It took a lot of time to communicate what I was looking for from there.

What evidence can you share that demonstrates the impact of the engagement?

Their team has massively improved the speed and performance of our website. Because we’ve experienced several agencies now, we have a good sense of who’s good and who isn’t. When it comes to GoMage, our requests have never been a problem. They’re always fine with every task we present them. If not, they suggest an even quicker or better way to handle something. There’s never any resistance from their side, and they’re very solution-oriented.

A particularly amazing feat was when they handled the free sample process automation. They finished that project in just eight hours. They went from a concept we didn’t know was even possible and by the end of the day had built it on our development site. They rolled it onto production the following morning. It was extremely quick.

Their work with electronically linking our website directly to our supplier has saved us hours of work a week and has become fully automated.

One time, we had an issue where our site went down on a Saturday morning. Within five minutes of me contacting them about this error, they responded that they had fixed it. They work at a rapid speed. The best way to describe them is that they’re constantly thinking outside of the box to come up with different ways to fix problems and provide solutions.

On top of everything, the value we’re getting is immense in terms of the fact that they’re half the cost of a UK development team who isn’t fully qualified in Magento. Overall, we’re very happy and very satisfied.

How did GoMage perform from a project management standpoint?

We put the GoMage team onto a dashboard that features screenshots of what we’re looking to achieve. The information gets passed from the account manager to a developer. There’s always clarity on who’s working on what projects. We have a Slack channel we use every day for quick questions here and there.

When we put a project on the dashboard, our account manager will estimate that it’ll take X number of hours. We give them approval, and they go off and complete the project. Once finished, they provide feedback reporting on how long it actually took them. They’ve always come right on the money or just under what they quoted in terms of hours.

Before starting anything, they always communicate time expectations so there’s never any shock or guesswork in how long they’re spending on certain projects. Everything is tracked through YouTrack so we know how many hours are spent on different elements. There’s clear reporting on their work so we’re able to see all project stages.

There’s fluidity in our conversations with them. We don’t need everything to be very structured because we trust them to do a good job. They’re even good at chasing us down if we’re the ones causing a delay. We have a very good system.

What did you find most impressive about them?

Their speed is the most impressive attribute about them. An example of this was when we quoted our previous agency to handle some speed optimization for the website. They quoted it would take 150 hours — GoMage did it in about 15 hours. They took our desktop site from a 45 on the Google Lighthouse speed check to a 92. Compared to other agencies, they completely blow their competitors out of the water, especially when it comes to speed.

Are there any areas they could improve?

No, there are no areas for improvement.

What evidence can you share that demonstrates the impact of the engagement?

Since March 2020, our new Magento platform has been live. We managed to step up the new Magento 2 store in a matter of weeks. We are happy with the customized modules they delivered. The system is taking orders in over ten countries with different accounting systems and payment methods connected to the site.

GoMage’s technical understanding has been very fruitful. When we discuss ideas with them, they can question what we’re proposing and suggest alternative solutions to problems. With other agencies I’ve worked with, they executed, only for us to find out that it wasn’t something we actually wanted or asked for.

How did GoMage perform from a project management standpoint?

For project management, their team uses YouTrack, which is a similar tool to Jira. It keeps track of work tasks and prioritizes what should go in upcoming releases for both features and bugs.

Their team is extremely flexible from a deadline perspective. Whenever something had to be escalated, they delivered even outside of working times and on the weekends. So far, they’ve achieved every deadline, and they even delivered earlier than expected at times.

What did you find most impressive about them?

When it comes to Magento, they’re skilled. They have senior developers on their team. Most of them worked for Magento previously. We can see that knowledge clearly within the application.

Their communication approach also works pretty well. We went over there a few months ago to meet the team. It was a great experience, discussing the roadmap and reflecting on the work thus far.

Are there any areas they could improve?

No, we’re satisfied. Most of our issues have been with our own requirements.

Do you have any advice for potential customers?

The most beneficial thing to do for engagements like this is to spend time initially and talk through the business, its challenges, and the different nuances that may make needs different.

The more they know about the company, the better they can ensure that they can build something that actually gives benefit in the long run. This goes back to what I said, that they don’t just execute on our requirements, but actually reflect on and question them to find the best solution.

What evidence can you share that demonstrates the impact of the engagement?

Our business has grown significantly.

How did GoMage perform from a project management standpoint?

We used Slack for communication and YouTrack for project management. Overall, they've been pretty good. I've been really satisfied with their communication the most. They’ve been able to everything I’ve asked.

What did you find most impressive about them?

If I ever need something done quickly, they'll try their best to get it done for me even if it's as short of a turnaround time as the next day

Are there any areas they could improve?

Their design is always outsourced.

Do you have any advice for potential customers?

My advice is to be as clear as possible in the brief.

What evidence can you share that demonstrates the impact of the engagement?

While their involvement didn’t really require any hard metrics on our end, they’ve performed and managed the project very well.  

How did GoMage perform from a project management standpoint?

In addition to my regular communication with my project manager, I can interface with the developers directly using their ticket system. Given our remote relationship, communication has been very streamlined. 

They allocate the appropriate number of resources to handle tasks in a timely fashion. We correspond using Slack throughout the workday, and there’s never been an issue with getting a response within 24 hours. That goes for both our project manager and the developers. 

What did you find most impressive about them?

Their communication is much better than my typical experiences with outsourced companies. They have processes set up to prevent any major emergencies during my workday because that’s nighttime for them. I appreciate that forethought. 

Are there any areas they could improve?

No, everything’s been good.

Do you have any advice for potential customers?

Communicate requirements to them beforehand and get an estimated timeline early on. Be as clear with your goals as possible to prevent scope creeps or budget issues.