GoMage

BACKGROUND

Please describe your company and position.

I am the Marketing & Communication of AVNed B.V.

Describe what your company does in a single sentence.

We sell professional video & audio equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoMage to accomplish?

• To maintain our webshop and keep it steady and fast.
• To develop and implement new features to our webshop.
• To attract more customers to our webshop.

SOLUTION

How did you find GoMage?

LinkedIn

Why did you select GoMage over others?

reliability, knowledge

How many teammates from GoMage were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Gomage started with an expanded Code Review for BE and FE. After that we made a plan to optimize our website and improve the code. In addition we moved the webshop to a different server, one that's optimized for Magento 2. This has made the loading time of the webshop a lot faster. Also they have updated all the plugins that we use. And they made some changes in the CMS so Magento is easier to use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The loading time and the reliability of the webshop.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicate mostly through Slack and YouTrack. They are very fast when it comes to communication. It doesn't matter on what time of day I ask a question. Most of the time I've an answer within the hour.

What was your primary form of communication with GoMage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed with which they pick up and complete projects. And the way of communication.

Are there any areas for improvement or something GoMage could have done differently?

Not that I can think off.

BACKGROUND

Please describe your company and position.

I am the Product Owner E-commerce of M&M e-commerce B.V.

Describe what your company does in a single sentence.

We are the market leader in the Netherlands for mobile devices covers, accessories and similar products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GoMage to accomplish?

• Expand our internal development capacity within the Dutch borders
• Improve on CWV related matters
• Optimize performance in general
• Build new features or improve existing ones

SOLUTION

How did you find GoMage?

Other

Why did you select GoMage over others?

Pricing first our budget, Great culture fit, Good value for cost, Other

What was the size of GoMage’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We already had a big M2 project up and running for which we already worked with another party in The Netherlands for SLA purposes and also have an internal development team (M2 and dev-ops) for creating new features, maintenance and optimisation. In order to meet our business goals we wanted to speed things up and grow even faster. At the same time we faced sitespeed and CWV related issues where GoMages experience proves very important.

So essentially we use GoMage for more or less the same things as we do internally, where the focus for them is on sitespeed and CWV and building/optimizing (new) features. We started the project by sharing all the relevant knowledge about the internal delivery process and technical setup. Once they were ready with that they could immediately start working on actual stories we had in our backlog. Within a month we could already release the first stories to production.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvements in our CWV metrics
• New features for A/B testing or building winning tests into the project
• Fixed bugs for issues that had become a bit of a technical debt (before GoMage started on our project)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GoMage has people working dedicated to our project, so that communication runs smoothly and overhead costs are minimized. I’m impressed by the professional standards they set in their way of managing our project and plannings and for example having effective retrospectives that really make an impact. We run two-weekly sprints internally to which they have adapted with the GoMage teammates and their project tracking tools, so that we did not have to change our internal process.

What was your primary form of communication with GoMage?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with the way they adapt to our needs and provide whatever we need in terms of the process of working, but also provide the type of work we want them to deliver. In challenging times with several global uncertainties they still are able to continuously deliver.

Are there any areas for improvement or something GoMage could have done differently?

Nothing special comes to mind immediately. Like in every project - especially in the beginning - not everything can be perfect all at once, but every minor hiccup we had (not many) was addressed quickly and professionally. By defining points for improvement in retrospectives quality continues to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce systems manager for Concourse Team Express. We’re one of the oldest online retailers of sports equipment. We do many sports, but our brand and butter are baseball and softball.

In general, I handle the technology component of the business; I have a hand in each step of the ordering process.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoMage?

We worked with other Magento-specific developers and had mediocre experiences. Overall, our main challenge was that our site was an old Magento version; we needed to get to Magento 2.4 as soon as we could.

SOLUTION

What was the scope of their involvement?

When we first engaged GoMage, they did a discovery phase to identify common problems. We sent them our database and code, and they looked through it and came up with an action plan outlining the steps to get us to the newer version.

GoMage has developed our retail website. They’ve upgraded the site to create a better customer experience and make more sales. Users can shop by brand shop, navigate the site, select items, and purchase them with a credit card, PayPal, or Amazon Pay.

We currently do some of the maintenance in-house. However, if it’s a more challenging Magento issue, we turn over to GoMage to do the maintenance work; they do 95% development work and 5% maintenance.

What is the team composition?

We’ve worked with a project manager. Additionally, we’ve had about five teammates involved directly or indirectly throughout the project.

How did you come to work with GoMage?

One of our supervisors had a good experience and relationship with one of GoMage’s key people; he recommended them. Also, they were definitely more affordable than some development houses we used in the past, and their quality was even better.

How much have you invested with them?

So far, we’ve spent around $50,000.

What is the status of this engagement?

We started working with them in August 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The best metric is our average page speed; we were at eight seconds per page, and now we’re at three. Also, our conversion rates have increased by 15%. We were hoping for more, but our basis of comparison was skewed due to the COVID-19 pandemic and the supply chain crisis we went through.

How did GoMage perform from a project management standpoint?

GoMage has met the deadlines and stayed within budget. They initially gave us an estimate; they’ve stuck to it and delivered what they promised. The team uses YouTrack for project management and a combination of Slack and Google Meet for communication.

What did you find most impressive about them?

Their organization and communication are outstanding. We’re always able to see the progress after each step, and they communicate how much it’ll cost in advance. Overall, GoMage does an excellent job ensuring we’re all on the same page. When they need more input from us, they manage us too.

Are there any areas they could improve?

Nothing comes off the top of my head. Not all the deployments have been perfect, but GoMage has always delivered within the margins of what we consider acceptable.

Do you have any advice for potential customers?

Make sure you’re staying up to date with the daily tickets in the portal. You must ask questions, do your part, and put in the effort to be a good customer. Otherwise, the communication will break down, and they’ll deliver something you didn’t want because you didn’t communicate effectively with them.

BACKGROUND

Please describe your company and your position there.

I am CEO and we are resellers of detailing products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoMage, and what were your goals?

We created our site 10 years ago and we needed a major update. We hired GoMage to develop a new ecommerce solution on Magento. Migrating data from the old database was a key factor as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

Previous projects and their Magento expertise were taken into consideration. The decisive factor though was their true excitement to handle the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the initial meeting, we created the required steps to follow on youtrack. GoMage installed Magento in developer mode where we could start working on. Data migration from old database, theme installation and refinements, checkout page, payment & shipping methods, VAT configuration are the major issues we took care of.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of eight people. Head of PMO, Account manager, , Business Analyst, Project manager, backend developer, frontend developer, manual engineer, Devops Engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

UI, speed, ease of use are just some of the points that we got positive feedback, both from clients and our team working on the backend.

Describe their project management style, including communication tools and timeliness.

There was daily communication about current tasks and about any delays. We were communicating via Slack and project management was done via Youtrack.

What did you find most impressive or unique about this company?

They delivered any custom modifications that we asked for. We liked their thorough testing as well.

Are there any areas for improvement or something they could have done differently?

Some custom functionalities needed further clarifications but they are always willing to hear and deliver the task until you are satisfied.

BACKGROUND

Please describe your company and your position there.

Business Geeks, Inc, is a technology consulting company specializing in Magento development and AWS infrastructure management. I am a Magento Certified Solution Architect and Consultant at Business Geeks, Inc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoMage, and what were your goals?

GoMage was hired to help maintain and build new functionality for a client that manages more than 2000 Magento stores on its hosting platform. The goals were based on small maintenance needs, with the additional ability to utilize GoMage knowledge to enhance the base Magento sites with new features over time.

SOLUTION

How did you select this vendor and what were the deciding factors?

GoMage came to the table with a package that was perfect for what we needed. They had a project management layer that we needed in a partner. Most development companies will require hard minimums, but GoMage was able to build a flexible package for us — one that allowed us to submit tickets, and we could be flexible on timing, and they could resource with some flexibility.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We decided on a couple key features that the team would work on. We got integrated with their ticketing system, had a few knowledge share meetings with their technical team. The feature development was completed as planned, and additional tickets and work were defined. One of the more recent project tasks that was completed was a distributed data import system, where data could be imported to each of the 2000 stores automatically from one centralized data repository. Giving the merchandizers to provide files that can be picked up by each store.

How many people from the vendor's team worked with you, and what were their positions?

There is a project manager, a technical lead, and 2 Magento developers. They have done really well at keeping coverage during holidays and vacations for their team. e.g. There are actually 2 project managers that I have worked with, because they tag team for each other.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The flexible nature of the collaboration has been great for these types of projects where I don't need dedicated resources. This is been the most valuable part for us and the client.

Describe their project management style, including communication tools and timeliness.

We have had good success with their ticketing system, Slack for conversations and updates, and video calls when necessary. The response time for any questions has never been a problem. They have generally responded either that day, or early the next.

What did you find most impressive or unique about this company?

The project structure is well done. The fact that I can get a slice of a project manager, a slice of the technical lead, and the hours I need of the developer, has been a deal maker.

Are there any areas for improvement or something they could have done differently?

No, I think based on the agreements they have been true to their side, and I try to be true to mine.

BACKGROUND

Introduce your business and what you do there? 

I’m the director of e-commerce for Evolutions Brands. We’re a midsize company with over 100 employees, and we manufacture footwear and accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GoMage?

We needed help migrating our platform to Magento.

SOLUTION

What was the scope of their involvement?

They suggested an action plan to help improve our online presence. They then migrated the platform to Magento. They also brought in third-party modules and extensions to improve our platform’s UX and functionality. They now provide ongoing maintenance and support.

What is the team composition?

We interact with roughly 10 people, including project managers, developers, and QA testers.

How did you come to work with GoMage?

I heard of them through connections in the industry and reached out to them on LinkedIn.

What is the status of this engagement?

Our ongoing partnership began in October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They worked quickly, migrating us to Magento within a month. With their work, our platform has improved functionality. Despite the COVID-19 pandemic, we’ve also seen a tremendous uplift of our conversion rate and revenue jumped 50% in two of our main brands.

How did GoMage perform from a project management perspective?

The project started off a bit sluggish, but has drastically improved and is now going quite well. They’re extremely responsive, regardless of time or day. On top of that, their team is knowledgeable and communicates well with us, creating a synergetic partnership. We use YouTrack for project management, and we communicate via Google Meet, Slack, and WhatsApp. We also have emergency contacts that we can use if necessary.

What did you find most impressive about them? 

They assign seasoned developers to our project. As a result, tasks are completed quickly, usually within a few days, which is far better than I’ve experienced with other vendors.

Are there any areas they could improve?

They’ve improved in areas we brought to their attention, and they proactively look for ways to continue improvement.

Do you have any advice for potential customers?

Be specific about what you want to achieve, and set goals from the start. I strongly recommend that your point person someone with experience in technical things.

BACKGROUND

Please describe your company and your position there.

I’m the Direct to Consumer Website (DTC) Manager at Bradshaw International. We are proud to be the number one brand in kitchen and gadgets, cookware, metal bakeware in food channels in the US market. Our company has over 30 years of history and owns a number of brands such as GoodCook.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoMage, and what were your goals?

Our cooperation with GoMage started in June 2021. Before we hired the company, we’d been looking for someone to turn our website built on Wordpress into an eCommerce website. At the time, our website was just a recipe blog.

People moving online pushed us in the direction of turning it into an eCommerce store, where people would be able to not only find recipes but also purchase our products. That was our main task at the time. Since our company had a number of websites built on Magento, we decided to move on with a familiar platform to us. But we wanted to build a PWA, since it offered a lot more opportunities than a traditional website. It’s light, efficient and provides advanced user experience. That’s how we found out about GoMage.

SOLUTION

How did you select this vendor and what were the deciding factors?

GoMage were the only one with experience with PWA and they also were the most affordable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We hired GoMage to turn our Wordpress recipe website into an eCommerce store. That was our primary goal. We needed to ensure a smooth transition from being a blog website into being an eCommerce website. Being able to integrate our recipes with products in a way that is not pushing users away.

We didn’t want to lose our audience. We also needed to integrate our progressive web application with our existing CRM and order management system, as well as integrate the Cybersource payment system. One of the main tasks was to make our PWA ADA compliant. We needed to make sure that we started on the right foot with our PWA from the very beginning.

How many people from the vendor's team worked with you, and what were their positions?

We had 1 backend developer, one frontend developer, one QA engineer and one project manager on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have successfully turned our website into an eCommerce store. Taking a look at analytics, we see that a month since PWA launch, the analytics is picking up in terms of web traffic. And we’re already selling products even though we haven’t done any marketing yet. This indicates that the website is performing well and the integration of products with recipes worked.

Describe their project management style, including communication tools and timeliness.

Our Project Manager Yuriy Protsiuk is our main contact within the company. The communication runs smoothly despite time differences between our countries. The team uses YouTrack to track all tasks, progress and details.

We also have access to a Slack channel where we can communicate with the team directly. When it comes to timelines, GoMage always provides the most accurate estimate so we always know how much time every task will take.

What did you find most impressive or unique about this company?

GoMage’s expertise on PWA is outstanding. When we had an issue and didn't know what to do, the team jumped in and got the results needed. For example, when we needed to integrate our PWA with other solutions, the support teams of those solutions weren't familiar with the PWA technology, so the GoMage team jumped right in to find the solution.

They deliver results pretty fast when something needs to be changed or fixed, within a day or two, depending on the task. Working with GoMage, we can clearly see that they care about clients.

Are there any areas for improvement or something they could have done differently?

There was never any frustrations during our project. The team handled everything to deliver the best results. If there was an issue, it was always resolvable. They take a proactive approach and always help us choose the best course of action, saving our time and budget.

BACKGROUND

Please describe your company and your position there.

Smartblinds is an e-commerce webshop focusing on selling smart home window coverings. Providing the market with rollerblinds, duo rollerblinds, venetian blinds and honeycomb blinds that are compatible with the best known smart home platforms. I was the Product Owner of this newly set up magento webshop and was responsible all the communications with GoMage.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoMage, and what were your goals?

At the beginning of this year, we made the plans to start an e-commerce webshop for selling smart home window coverings. Through a collaboration with a big technology company, our engineers developed motors that are completely compatible with the most common smart home platforms.

To start selling our products online, we needed to find the right e-commerce platform with a professional party of web developers to create the best webshop that would fullfill our needs. As a dutch company, we eventually found GoMage, an international company that already had experience is setting up similar webshops. After some good conversations, we decided to pick GoMage as our partner and started building our webshop from scratch.

SOLUTION

How did you select this vendor and what were the deciding factors?

When we searched for webdevelopers, we were looking for professional webdevelopers that already had experience with similar webshops. GoMage previous work looked great and we were enhousiastic about chosing them as our partner. Furthermore, considering pricing, GoMage provides great work for a good price. Therefore, we are very satisfied by chosing GoMage as our partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During our collaboration, we had a standardized way of working. On trello, we would make cards with all the different components that needed to be delivered (homepage, product category page, product detaill page, etc.). The project manager of GoMage would review this card and transfer them to YouTrack. In Youtrack, we and GoMage could see all the different components that needed to be delivered for the webshop. When a new track was added, the developers would deliver us a detailed estimation for the component. We would accept these estimations and the developers would start developing it on the test environment.

On a weekly call with the project manager, we would discuss all the questions we had and tried to clarify the important functionalities of certain objects. On a daily basis, we would communicate with the team through slack to give feedback and keep eachother updated. GoMage always responded quick and had multiple developers were availabe for our developments.

After 4 months, the webshop had been set live and overall we were very satisfied. In the future, we will continue working with GoMage to setup new components for the webshop and optimize our webshop in the best way possible.

How many people from the vendor's team worked with you, and what were their positions?

The project manager at GoMage was the main spokesperson during our projects. He/She will communicated with us on a daily basis and tried to translate all the requirements to their team of developers. During our project, especially during the last months, a large team of 4/5 developers (FE & BE) were available for Smartblinds and would deliver quality developments relatively fast.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Because our webshop only has been live for a week, we don't have any significant measurable outcomes. Considering general feedback, we are really satisfied with the developments that are achieved. Most of the components are working great and were delivered fast. However, becasue we are only live for a week, we need to test everything before concluding that the shop is built perfectly. However, as general feedback on the delivered components, we are really happy with the quality of work.

Describe their project management style, including communication tools and timeliness.

Overall, we were really satisfied with the communication from GoMage. They were structured, gave realistic estimations and were always ready to respond to our questions. Through Trello, Youtrack and Slack, we would communicate with eachothers on a daily basis and be updated about progress that has been made. Only after a couple of months, there was a switch of project managers at GoMage. Therefore, some knowledge needed to be transferred and some questions were asked twice.

However, after a few weeks, the new project manager was fully adapted and we are now satisfied with the current way of working. Moreover, for a partner that is geographically quite far from the Netherlands, the communication generally always has been good.

What did you find most impressive or unique about this company?

GoMage has been quick to adapt to circumstances. In the last weeks before the go-live, a lot of components still needed to be finished. Therefore, they quickly responded by making more developers available for our team. In this way, they could deliver multiple components quickly and simultaneously.

Besides that, like already mentioned, the communication was overall very good. For a dutch company that is working online with a developing partner abroad, communication is really important to keep both parties satisfied. From our side, we were really happy with their ways of working and communicating.

Are there any areas for improvement or something they could have done differently?

During the switch between project managers, some knowledge transfers could have been done better. However, in these times of working (corona era), we don't always now the circumstances in which the switch was made. Furthermore, we don't have significiant improvements for GoMage. As long as they keep up the good work, we will be satisfied!

BACKGROUND

Please describe your company and your position there.

I’m an eCommerce Manager at Restaurant Supply, one of the biggest companies in the USA selling commercial kitchen equipment and foodservice supplies. We offer products for the HORECA industry from the main brands of restaurant equipment and provide customers with a great shopping experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoMage, and what were your goals?

Our cooperation with GoMage started over 8 years ago. At the time, we had a poorly developed website for our other project – IceMachinesPlus.

The GoMage team made a great job rewriting our Magento 1 website and then later migrating it to Magento 2. The company is still providing support for this website. So, they are providing ongoing development and support services for IceMachinesPlus for more than 8 years already. We were so impressed with the results delivered by GoMage and Magento capabilities that we decided to continue our cooperation with GoMage.

We made the decision to migrate our 2nd website that was based on the NetSuite Commerce platform to Magento 2. The work on Restaurant Supply started more than 4 years ago. Even though Magento 2 was still in beta version at the time, we started the development right away. Magento 2 gave us access to more functionality and unlimited customization opportunities.

The main goal at the beginning was to migrate our NetSuite Commerce website to Magento 2. After GoMage successfully delivered the results, we continued our cooperation to implement even more customizations and features.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose GoMage for Restaurant Supply development because we had a great previous experience with this company. At the time, many vendors still developed websites on M1 only, and GoMage was already developing on Magento 2. After successful migration, we continued our cooperation as the company delivered all the results on time and migrated our store in record time, all the while working on the other of our projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

lacked the level of customization capabilities that we needed. GoMage offered a high level of expertise, and the result of migration was tremendous – 2X increase in sales and 3X increase in website performance. After migration, we moved to other tasks and improvements. GoMage successfully developed a flexible price-output system for customers and suppliers, as we work with a number of suppliers with their own pricing policies.

GoMage also created functionality that allowed for the automatic creation of category pages. As a result, we saved thousands of dollars on front-end developers’ salaries. We also integrated our website with the NetSuite ERP system for stock management. GoMage has made a great job which allowed us to increase our sales. The improvements implemented last year allowed us to increase sales by around 20 percent.

The development team also created a custom solution for integration with the feed of Google Shopping. This solution helped us to bring our website to top positions in Google search results. They used the base code of that solution to later build their flagship module - GoMage Feed Pro, which we are using now. A year ago, we made the decision to fully rewrite our website to get rid of the tech debt and improve performance.

GoMage helped us to create a new price-output system, replaced the Celebros search with Klevu, developed a new module for NetSuite integration, transferred front-end to the new website and improved it, migrated all our custom modules, rewrote some key features, optimized the back-end and done other enhancement.

New site is now released and performs adequately. GoMage did a great job optimizing our store and the new website version is much faster than the previous one. GoMage also provides us with 24/7 Magento support and helps keep our server infrastructure up to our business needs. The work on the Restaurant Supply website is still ongoing. We are now pursuing the latest innovative technology on the market – Magento PWA.

GoMage offered us to add PWA functionality to our website and we are thrilled with the idea and the results it can bring. GoMage has been working on their GoMage PWA Storefront for a while now, and they use it for our project. The development has already started and we are looking forward to having our own Magento PWA.

How many people from the vendor's team worked with you, and what were their positions?

Over the years of our cooperation with GoMage, the team has seen substantial growth, from just one developer to a full department of developers working on different stores and integration bridges. GoMage has really strong Magento developers of senior level. Aside from a high level of expertise, they are always a pleasure to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The GoMage team brings real value to our business. Their competence and high knowledge of Magento allows them to build websites with high performance. Migration to Magento 2 increased our sales by 50%. Changes made over the last year alone increased sales by ~20%. Our new website with improved performance metrics is expected to bring even better results. The move to Magento PWA will bring even greater results.

During our cooperation with GoMage, the company helped us resolve a lot of business problems, enhanced our website and helped to increase revenue. The team delivers real results and goes out and beyond to provide us with innovative solutions.

Describe their project management style, including communication tools and timeliness.

Working with GoMage has never been a problem. We communicate mainly with Andrey, our Project Manager. All the tasks are tracked with YouTrack and we always know how much time they are going to spend on each of them. They always deliver results on time, even if we need to implement some features in record time. There have been many occasions when they finished the work even faster than initially estimated.

What did you find most impressive or unique about this company?

With GoMage, we know that everything is possible. They always manage to surprise us even with better results than we initially anticipated. There is no one on the market that knows more about Magento website optimization. They deliver results with lightning speed and always offer the best solutions. They have strong Magento developers and we see it in the results they deliver. There is nothing they could not do, even when we challenge them with very difficult tasks

Are there any areas for improvement or something they could have done differently?

There is nothing I would’ve improved. Since the beginning of our cooperation, they have tuned the processes inside their company to perfection, which now runs like a well-oiled machine.

BACKGROUND

Please describe your company and your position there.

Home brew supplies online and in-store

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GoMage, and what were your goals?

Migration from Magento 1 based e-commerce to magento 2 and various improvements to our website.

SOLUTION

How did you select GoMage and what were the deciding factors?

A colleague chose them for competitive pricing and impressive resume of clients with similar requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Migration of an old website to a new up-to-date one using Magento and various pluing including Wordpress.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager, Back-End Developers, Front-end Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website upgrade was delivered on time, and any issues faced were quickly addressed and fixed. The scope of the project increased over time to be much greater than originally discussed and this was handled well.

Describe their project management style, including communication tools and timelines.

Our project manager is on hand to assist whenever needed, and although there is a time difference we have never found this a problem. We have access to our own task list so as tasks move from new to completed we see where they are at each stage.

What did you find most impressive or unique about this company?

I am impressed with their communication, project management, and quality of work. Also the thorough testing before deployment to ensure things work and to reduce bugs on the live site.

Are there any areas for improvement?

Sometimes we have to wait for developers to be free to work on our projects but this is mostly due to us being more reactive than proactive when requesting / booking time in advance, which would mean we had resources planned to work on our project.