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We are a creative studio in San Francisco.

4.9
7 reviews

Gold Front is an award-winning creative studio in San Francisco. We help companies find their greatness and tell their story—through branding, advertising and hands-on content production.

Gold Front was founded by creative director Josh Lowman, after serving as a freelance creative at Wieden & Kennedy, Goodby, Silverstein & Partners, Venables Bell & Partners and 72andSunny.

 
$5,000+
 
$150 - $199 / hr
 
2 - 9
 Founded
2013
Show all +
San Francisco, CA
headquarters
  • 158 11th Street
    San Francisco, CA 94103
    United States
    415.965.3148

Portfolio

Key clients: 

Uber, Slack, Google, Nike, Zendesk, Newsela, Qualcomm, SYPartners, Norton, Dolby, Eventbrite, Facebook, HP, Jawbone, Reebok, Samsung, Visa

Plume - Inner Voices

Plume partnered with Gold Front to launch a comedic spot that takes viewers into the minds of so-called smart devices.

Keap - Quiet the Doubters

Designed to help small business owners run their businesses better, Keap offers a comprehensive suite of tools to create order and turn new leads into lasting customers. We crafted a campaign around a hero video that dramatizes something small business owners are all too familiar with—the doubters along the way who said they’d never make it.

Reviews

4.9
7 reviews
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Branding and Messaging for B2B Startup

"They have an incredible ability to get to the very core of what's unique or compelling about a brand..." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jun. - Jul. 2019
Project summary: 

Gold Front developed messaging and positioning based on discovery sessions and assets they were provided with. They then drafted positioning statements and slide decks and collaborated to make improvements.

The Reviewer
 
1-10 Employees
 
New Brunswick, Canada
CEO, Seed-Stage B2B SaaS Startup
 
Verified
The Review
Feedback summary: 

Communication with investors better represents the company than it used to. Gold Front was proactive in communication and responsive to edits. They were praised for their ability to identify and articular core business values and translate them into messaging for unique audiences.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is building a software program that helps digital agencies run more profitably. We're in the early stages, still building out and testing out our product and raising funds. I'm the founder and CEO of the company, responsible for just about everything besides writing code.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gold Front?

We were struggling to get our messaging and positioning right for both our potential clients and for investors, and to figure out how to tell our story to each of those personas in a compelling way.

What were your goals for this project?

To get clear on our positioning and key messaging for investors and clients and build a narrative that we could use going forward to build out pitch decks. We also wanted to refine our marketing copy.

SOLUTION

How did you select this vendor?

We had a previous relationship with this client, as we had done a consulting engagement with them in the past. Through that process, we were exposed to the quality of work they were doing for other companies in the B2B SaaS space, so it felt like a natural fit.

Describe the scope of their work in detail.

It started with some discovery conversations and sharing our existing assets and ideas with Gold Front. Then, we had a series of touchpoints as they shared drafts of positioning statements and slide decks with us. We also got on several calls to review and discuss these assets together until we got to a place where we felt really good about all the work.

What was the team composition?

I worked directly with Josh, the creative director, and had lots of communication and collaboration throughout the process. He really made sure we were challenging every statement and digging to get to the root of the story we wanted to tell.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We just wrapped this up, but we've already seen an improvement in the way we communicate our story to potential investors on the fundraising trail. The way we tell our story and position ourselves is much more compelling to them, and we're clear on how that messaging differentiates from the way we communicate with our potential clients.

How effective was the workflow between your team and theirs?

Workflow was great. We scheduled touchpoints ahead of time and the team was very responsive when we had questions or wanted to discuss the assets they were sharing.

What did you find most impressive about this company?

They have an incredible ability to get to the very core of what's unique or compelling about a brand and create a great story and narrative around that.

Are there any areas for improvement?

They exceeded my expectations in all ways from my perspective as a client. I know they have some initiatives internally to improve processes and create an even better client experience because of our previous relationship. However, as a client, I wasn't privy to this at all and really couldn't have asked for more.

5.0
Overall Score This is a truly world-class creative shop.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Very responsive team. We had no trouble communicating back and forth. They hit deadlines perfectly.
  • 5.0 Cost
    Value / within estimates
    Given the value we got and the quality of their work, the cost was absolutely reasonable.
  • 5.0 Quality
    Service & deliverables
    World class storytelling & positioning. They were able to explain what was unique about us better than I've ever been able to myself.
  • 5.0 NPS
    Willing to refer
    A pleasure to work with. Talented team. Great work.

Video Production for Marketing Platform

"They had great technical skills, but what set them apart was their storytelling ability."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Dec. 2018 - Feb. 2019
Project summary: 

Gold Front provided video production assistance, creating a series of documentary-style short videos focused on customer testimonials. They handled the entire pre- and post-production process. 

The Reviewer
 
501-1,000 Employees
 
United States
Senior Manager, Marketing Platform
 
Verified
The Review
Feedback summary: 

The videos have been well-received by viewers and the interviews successfully capture all relevant, compelling ideas. As a partner, Gold Front satisfied expectations and enabled a smooth collaboration. Their out-of-the-box thinking coupled with editing expertise made for a strong engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior design manager for a marketing platform. I manage a lot of the creative production work for our business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gold Front?

We hired Gold Front to help create a series of short videos to show the journey our customers take as small business owners and how they utilize our platform. We wanted to use the videos to emphasize the ways we help marketing efforts for various people and businesses. 

SOLUTION

What was the scope of their involvement?

Gold Front handled production from start to finish. For scouting locations and introducing ourselves to customers, we relied on them heavily to organize the logistics. For filming, they helped in crafting the story, shooting the interviews, and handling post-production work. They implemented minor motion graphics and all sound design elements. 

The videos resemble a docu-series, featuring our customers and their businesses. Customers give their testimonials and the focus is to highlight their journey. We use the videos on our social media channels as well as our site. 

What is the team composition?

We worked with around four people on the Gold Front team, plus their video crew. 

How did you come to work with Gold Front?

Gold Front came recommended to us by a colleague, so we reached out to them. Our goal was to use a local crew from our target area, so they fit well. We awarded them the project based on their capabilities and sensibilities. 

How much have you invested with them?

In total, we spent between $120,000–$130,000 on the six videos. 

What is the status of this engagement?

We worked together from December 2018–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They were able to craft the story how we wanted, which helps promote our features and overall success with customers. The videos bring a human element to our business, and they’ve been very well-received since being posted online. We were happy with Gold Front’s knowledge and capabilities during the pre- and post-production stages. 

How did Gold Front perform from a project management standpoint?

Their team was very communicative and responsive. We were locked in step throughout the whole project and everything ran smoothly. We were in contact frequently because they were always available. It felt like a mutual collaboration.

What did you find most impressive about them?

They had great technical skills, but what set them apart was their storytelling ability. They had a level of creativity that’s hard to find in other video production companies. They created a compelling and engaging video because of their editing expertise and innovative sensibilities. I’d definitely engage them again if we were in the area. 

Are there any areas they could improve?

Overall, we were really pleased with everything they provided in our engagement. Although there were some small things, we were at peace with their team. 

Do you have any advice for potential customers?

Tell them your problem and all of your big needs, and then work with them to find the solution that fits your brand. 

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Video Production for Automotive IoT Company

“The video was well-received, both internally and externally.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Sept. 2016
Project summary: 

Gold Front produced a video for an Internet of Things startup working in automotives. They researched the company, drafted and put together a storyboard, and then created the animations and the video.

The Reviewer
 
51-200 Employees
 
Palo Alto, California
Kumiko Toft
Head of Design, Nauto
 
Verified
The Review
Feedback summary: 

The video received positive feedback from the startup’s team and staff, who found it to be an informative and interesting explanation of the company’s work. The team was creative and hard-working, carefully implementing the project requirements and ensuring the budget wasn’t exceeded.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Nauto is an Internet-of-Things [IoT] startup working in the automotive space. We make devices which go into different commercial vehicles, monitoring truck drivers’ safety performance and giving them alerts for driving safer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gold Front?

We were new and had no visibility in any customer sector. We wanted to have a video representing who we were and what we could do.

SOLUTION

What was the scope of their involvement?

They produced a video for us. They got input from our stakeholders, including business and marketing people, and created a storyboard that told the story we wanted to tell. This was translated into animations and, eventually, a video. They leveraged our corporate branding guidelines and voice, as well as illustrations, incorporating everything into a presentation. The final video is animated and has a 1-minute runtime.

What is the team composition? 

There were 3 members on their side assigned to our work.

How did you come to work with Gold Front?

I received a recommendation from a friend who’d used them and enjoyed the experience. That strong endorsement convinced us.

How much have you invested with them?

$30,000.

What is the status of this engagement?

We worked with them between August and October 2016. The project took four to six weeks to complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The video was well-received, both internally and externally. It was the first time that even our own employees had a chance to understand what the overall company proposition was and how we wanted to move forward. As a startup, we have many ideas and want to accomplish a lot. The video brought all the different voices into one.

However, the video was not completely in-line with our customers’ expectations, but this came from misdirection on our side. If we are to talk about a return on investment, the video content itself wasn’t the most effective.

How did Gold Front perform from a project management standpoint?

They were professional, prompt, and solicited feedback or input when it was needed. If, as amateurs, we didn’t understand the implication of an idea, they were able to course-correct or nudge us to a place where we could stay within budget.

What did you find most impressive about them?

They’re pleasant to work with, creative and patient.

Are there any areas they could improve?

Nothing that I can think of. I would definitely use them again if we had another project of this kind.

Do you have any advice for future clients of theirs?

Clients should leverage their creativity. They can come up with a lot of great ideas.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We’re happy with the outcome.
  • 5.0 NPS
    Willing to refer

Brand Re-Launch for EdTech Company

"They challenge us to think creatively about the questions we are trying to solve."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - June 2017
Project summary: 

In an effort to align and update a brand, Gold Front provided positioning statements, a logo, a sales pitch deck, and landing pages. Other deliverables included a brand video and email designs. 

The Reviewer
 
51-200 Employees
 
San Francisco, California
Marketing Department, Newsela
 
Verified
The Review
Feedback summary: 

The updated brand was extremely well-received. The video, when shared on social media, set a new record for shares on its first day. Gold Front offered fast turnarounds on their work and set thorough and realistic expectations with regards to the project timeline. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a product marketing manager at Newsela. We are an instructional content platform for K—12 schools. We provide engaging content with integrated assessments and insights that schools and districts use in their classrooms for teaching elementary, middle, and high school students. Our platform is unique because it offers an enriched reading experience, with all content is available at five different reading levels making it accessible to every student within a class. It is fresh content that is published on a daily basis, that is really engaging for students.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gold Front?

A year ago, if someone were to ask one of our employees what Newsela is, there would have been five or six different answers. We were all over the board in terms of how we described who we are and how we positioned our product.

Right now is a crucial time in our company history, because we have grown a lot and expanded what we offer. We realized that we needed to hone our brand and our positioning, and reached out to Gold Front to help us with that.  

SOLUTION

What was the scope of their involvement?

The first deliverable we received from Gold Front was a landing page that was an overview of our organization.

Gold Front also did full-service brand work for us. They helped us to really hone our positioning by working on positioning statements, and they helped us identify and name our category in terms of how we describe ourselves, and ultimately provided us with an entire brand guide for our identity including a new logo, new website elements, updates to fonts, as well as sales pitch deck.

Gold Front totally redesigned the look and feel of all of our emails, which is a major channel for us. They helped us implement that code so that we were up and running with our new email.

They also worked with us on a brand video that we used immediately. The video is on our website, and it is also used in our outreach to prospective customers. In addition, we worked with them on a bit of a naming exercise for a new feature that we rolled out, where they helped us with a high-level approach to naming new features, and then nailing down the name of one specific feature.

How did you come to work with Gold Front?

Our VP of Marketing was referred to them through a former colleague. We did look at about three or four agencies, but Gold Front was so responsive and passionate about our company. They immediately started presenting really fun ideas to us, and ways that we could think about our problem. We knew we needed to go with Gold Front.

How much have you invested in them?

This information is confidential.

What is the status of this engagement?

We started working together in November 2016, and the work was completed in June 2017. We have plans to work with them again in 2018 for some smaller brand requests such as icon work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our goal in changing some of our core landing page and website experiences was to "do no harm", and the process was completely painless in the end. It was a visual upgrade that had no negative impact on our user acquisition. We are still observing what positive impact these changes will have.

On the first day we released our brand video, we received more shares than on anything else we have ever posted on our social media channel. People were excited about it, it was inspiring, and people were talking about it. At education conferences, teachers chase us down asking for swag because they loved our new logo so much.

How did Gold Front perform from a project management standpoint?

Gold Front is so fast. We used email, Slack, and Google docs for most of our collaboration and communication. They did a really great job of making sure that we are both on the same page regarding the scope of the project. They broke the project down into specific delivery dates, and then checked with us to make sure that the dates all aligned with our expectations. They made sure that the schedule is all set up before they start working on the project, and were really good at keeping those dates, or communicating very openly, ahead of schedule, if there was something that is going to be missed or changed. They consistently delivered on time, or ahead of schedule.

What did you find most impressive about them?

They are very collaborative. When we request something, they listen; they are a great partner in that sense. When we suggest something, they challenge us to approach problems differently, based on what they have seen in different industries or with different clients. They challenge us to think creatively about the questions we are trying to solve. They don’t just execute projects. They are more than designers; they guide you through how you should think about a brand or positioning problem, and then deliver above expectations.

Are there any areas they could improve?

Based on timing from both sides, there was a change in who our main point of contact was. They handled it very gracefully, but changing points of contact are not ideal. That would be the only thing I would change; however, they did handle it very well

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Gold Front are very fast and organized.
  • 5.0 Cost
    Value / within estimates
    It was an investment, but worth the investment.
  • 5.0 Quality
    Service & deliverables
    They took our creative idea to the next level.
  • 5.0 NPS
    Willing to refer
    They are a pleasure to work with.

Marketing Video for Medical Startup

"The fact that we were able to give feedback and it was turned around very quickly was a major plus."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2015 - Dec. 2015
Project summary: 

Gold Front provided creative work for a video that would be used for fundraising, product explanation, and demonstrations. Work included animation, voice over, and music. The end-product was a 90-second video. 

The Reviewer
 
1-10 Employees
 
San Francisco, California
Chief Production Officer, Health Care Startup
 
Verified
The Review
Feedback summary: 

The video dramatically shortened the time need to explain the product and was used actively with potential investors, helping get a foot in the door with these key stakeholders. The Gold Front team was active in understanding how the video would fit into the larger picture of the company. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a medication-experience startup focused on improving the way people take and receive their medication. I was chief product officer, but I am no longer at the company as of a few months ago. The company has been acquired.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gold Front?

The medical industry is incredibly complex with a lot of different players. The solutions for that space typically have a lot of components and moving parts to them. The simpler the solution is for the customer, the more and more complex behind the scenes.

What we needed to do was explain our product and our offering in the shortest period of time as possible, so that we could then get into the details of our project and show off the amazing user experience to our customers and potential partners. The brief was to finalize all of the complexity and system-level design work that we had done, which explains what this medication experience system. That would allow us to do the demo and explain our product and offering.

SOLUTION

What was the scope of their involvement?

Gold Front's work took place about two years ago, and the product has changed dramatically since then. They did a lot of the initial creative work around a video that we used in the initial fundraising, product explanation, and demonstrations to our main sort of corporate partners.

Gold Front is the only supplier we worked with on this solution. The scope of their project for us was to create a 90-second video that summarized the entire experience for both the patient and the doctor through this system. The final deliverable was a 90-second video, with motion graphics (not live action), voice over, animation, and sound and music. The full intent of the video was for fundraising and sales channel materials for our partners. It could be used by our customers and partners as a provider portal explainer for what this service was that they were offering.

Gold Front made everything from scratch with some storyboard work done by myself. That only involved some rough conceptual flows that we then worked with them to develop into an actual story. They worked on the framing of the story and then took it all the way to completion. The project was a 2-month sprint.

What is the team dynamic?

We had an animator, and Evan [Associate Creative Director, Gold Front] managed the project and did a lot of the writing. Josh [Creative Director, Gold Front] was also present in meetings and walked us through the creative directions that they were considering. We had a team of 2 or 3 on this project.

How did you come to work with Gold Front?

San Francisco is a small, creative community. While there are several creative agencies that we could have worked with, we interviewed three or four different video production teams that had various spectrums of size points and production quality. I knew Evan [Associate Creative Director, Gold Front] through a friend, and we ended up speaking with them.

They proposed something that was in the middle range of our budget. Most importantly, they were receptive to working with a smaller company like ours and they were willing to discount the first video in exchange for work in the future. They had a longer term outlook on our partnership, which we really liked. They were able to flex and move quicker than some larger agencies.

How much have you invested with them?

This information is confidential.

What is the status of this engagement?

The work lasted from November 2015 until December 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The video was a very targeted use case and wasn't something that would be spread on social media. It was great for our specific context and everyone that we sent the video to had continuing conversations with us afterward. There was also a great response from all of the clients I sent it to. It dramatically shortened the time required to explain our product. We used the video instead of having to have some very awkward, long, 30-minute conversations explaining what we do.

It was a very simply-packaged means of conveying a lot of complex information in a short period of time. It helped us get our foot in the door with a some of our big investors.

How did Gold Front perform from a project management standpoint?

It was great. We had a very tight timeline for this because we needed it for a specific round of fundraising. Gold Front did a really good job of setting a realistic timeline and hitting the dates that we wanted to hit. Our team is very design-oriented and product-oriented. We probably spent a lot more time with them than a typical company, but that resulted in a product we’re really happy with.

The fact that we were able to give feedback and it was turned around very quickly was a major plus. That mainly came out of the fact that Evan [Associate Creative Director, Gold Front] was really on top of managing the team and making sure that the work was being delivered on the days it was supposed to. We interacted weekly with text messages in between and check-ins if questions needed to be answered. We didn’t use a project management tool, but communicated through email and text messages.

What did you find most impressive about them?

We really liked that they were willing to go toe-to-toe with us on some of the design. We were a very design-oriented group, and they really enjoyed spending time with us going over the details. They were willing to push and tweak the video as opposed to saying, “Here’s the deliverable. I hope you’re happy with it. This is our creative vision executed upon your prompt.” Instead, it felt very collaborative. They were eager to see the hardware prototypes and talk through the larger experience. We certainly spent more time with them than we needed to in a very positive way. We would sit around their office and chat through the larger system and the long-term plan. It showed that they were thinking about it more on a holistic level as opposed to just a one-and-done project, which I really appreciate. It’s hard to find that.

Are there any areas they could improve?

Especially for the scope of the project and the timeline, they exceeded my expectations. The one comment I would have would be the quality of the animation contractor but, based off of the timeline and what we had scoped, it was in line with our expectations. I would definitely hope in the future we could see multiple animation styles or contractors before selecting on one. Her style was not necessarily the exact thing we were visualizing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Branding for Chemical Company

"Gold Front matched us quite nicely."

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4.5

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2016 - Ongoing
Project summary: 

Gold Front has prepared a brand for the public eye in a soup-to-nuts branding project. Their work involved renaming the company, developing a new visual identity, and the team is now implementing a new website.

The Reviewer
 
11-50 Employees
 
Sacramento, California
John Bissell
CEO, Origin Materials
 
Verified
The Review
Feedback summary: 

The updated identity has received positive feedback internally and will launch externally in coming weeks. Gold Front has delivered on a tight deadline and is clear about deliverables. The work successfully tells a story in an unorthodox industry, thanks to the team’s expertise across many fields.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Origin Materials is a chemical process development company. You can think of us as a small version of Dow Chemical or Dupont from a hundred years ago. I’m the CEO and one of the founders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gold Front?

Our profile was about to be raised due to work some of our partners were doing. We needed to get our company prepared to handle that. That included a name change, a new website, and a new visual and branding design. We wanted to prep our brand for the public eye and reinvent our brand a bit.

SOLUTION

What was the scope of their involvement?

We’d been thinking about the naming piece for a while, so we had some general sketches but nothing specific. For the most part, Gold Front did it soup-to-nuts. We wanted to rename the company; we needed a new website, we needed a new visual identity, and we needed it all by spring of this year. We knew there was going to be a big press release, so we needed to make sure we had an interim site, the name, and at least part of the visual identity locked down by that time. Gold Front put together everything.

In addition to the new name, logo, and website, Gold Front also gave us quick and usable blurbs that help the company describe and position itself in the greater marketplace. They did a good job putting these together. They ran a workshop, talked to all the executives, and spent a lot of time with my co-founder and me. We worked through how we see our position in the marketplace, how we view our advantages, and how we support those. Gold Front characterized that in a way that is crisp, detailed, precise, and compelling. They gave us a substantial set of materials, including examples of a visual identity.

The interim website was the one we needed to get up quickly, and they’ll be finished with the complete website within a couple of weeks. We’re not a very consumer-facing organization, so our website is a spot for people to land and see that we are a real company. Secondarily, it helps in our talent acquisition. There wasn’t any complex functionality. It needed to be crisp, clear, professional, and represent our identity. Gold Front did all the design and development.

In addition, we’ve had some conversations about marketing, but that wasn’t part of the original scope. 

How did you come to work with Gold Front?

We were intending to rebrand and rename the company for some time, so we had information on companies that would be appropriate for this project. Gold Front was one of those. I know a creative director at Gold Front. We asked various companies to put together proposals, and we did a bidding process. Gold Front impressed us, and they ended up winning the bidding process.

How much have you invested with Gold Front?

We’ve invested $80,000 in total.

What is the status of this engagement?

We began working together in August of 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We don’t yet have specific statistics to Gold Front's work. We’re very pleased with the way the work was done. We’ve gotten a very positive reception of both the new name and the visual design. We’re very pleased with both internally.

How did Gold Front perform from a project management standpoint?

Gold Front has done a really good job. They have been very clear about the deliverables. They’re very good at making sure they deliver, and the schedule has been kept. The one exception is that the website is taking a little longer to get up, but that’s because we decided to have additional work done on it. They were very clear about how that affected the project and what the cost-benefit analysis was. We’ve been using Google Docs.

What did you find most impressive about Gold Front?

We chose Gold Front over other companies due to the range of industries they seem to be able to cross. We’re a chemical company, and that’s not a straightforward story to tell. I think they’ve done a good job on that with some of their previous work. They didn’t need something cute and happy or easy to describe in order to set a good tone. We wanted to ensure that the organization we hired for this project could deal with heavy industry in an effective way, and I think Gold Front has done a good job of it. They’re flexible, bright, earnest, and hardworking, which we really appreciate. Their size is also a good fit. We like our contracts to be sufficiently large for an organization, so they feel that they have real skin in the game, but not so big that they’re entirely dependent on us. Gold Front matched us quite nicely.

Are there any areas Gold Front could improve?

I’m sure there are, but I can’t identify anything. We’re very happy with what Gold Front did. They were good at moving us along through the process.

4.5
Overall Score Gold Front has been very good overall.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Gold Front did a good job.
  • 4.0 Cost
    Value / within estimates
    Some firms that maybe has higher value, but their top-line quality wasn’t as high. There were lots of firms that were double or triple the price, and I don’t think we would have gotten much higher quality than what Gold Front delivered.
  • 5.0 Quality
    Service & deliverables
    Gold Front met my expectations, and perhaps even exceeded them a bit.
  • 5.0 NPS
    Willing to refer
    I would certainly refer Gold Front.

Branding and Web Design for Parenting IT Company

"They helped bring out what we aspire to in our brand."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2016 - Ongoing
Project summary: 

Gold Front helped launch a new product in the market through brand definition and a two-minute launch video. The team also designed and developed a company website and now helps with packaging and pitch decks. 

The Reviewer
 
11-50 Employees
 
New York City, New York
Anthony Mangia
Acquisition Marketing Manager, Nanit
 
Verified
The Review
Feedback summary: 

Gold Front’s design helped create a professional-looking brand and allowed customers to understand and trust the product. Potential partners and retailers praised the brand and website. For each project, the team defines a roadmap and follows it clearly, performing admirably in project management. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are Nanit, and we launched a next-generation baby monitor in June of 2016. I am the acquisition marketing manager. I handle all paid and organic acquisition of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gold Front?

We had an idea of our brand and some packaging concepts. We needed to figure out exactly what our brand looked and sounded like. We were still stealth at the time, so there was a bare-bones landing page up, but we didn’t have any presence in the world.

SOLUTION

What was the scope of their involvement?

Gold Front was tasked with creating our presence for launch. This included nailing down exactly what our brand looked and sounded like and creating a two-minute launch video to show the world who we are. They also designed and developed our entire launch site from scratch and did all the copy for it.

Gold Front helped to strategize and create an outline for the video. They thought strategically about what parts of the product we wanted to talk about and demonstrate in the video. They helped us create the actual script, not only with what you see in the video but also the voiceover script. The finished product is something you can watch and really understand our product. They pretty much handled all of it.

Gold Front started from scratch on the website. We went through the wireframe process with them, the initial designs, final design, and then copywriting. They built the website on top of a CMS [content management system] and trained us on how to use it. They integrated the backend of the site with our e-commerce shopping cart. They made sure users could land on the home page, place an order, and go all the way through to checkout, and have it be a consistent and beautiful experience.

We already had a logo, but we consulted with Gold Front in regards to certain aspects of product naming. They ensured that the website had the ability for us to control what was important from an SEO [search engine optimization] standpoint. In the CMS training, they showed us exactly how to work with those fields.

Since the launch, we’ve continued working with Gold Front on other projects. We’ve enlisted their help for our pitch deck for fundraising. We also have them helping with some packaging projects. All projects are in the design and creative category.

How did you come to work with Gold Front?

We were evaluating several agencies, mostly based on references and examples of prior work. We were fans of some of Gold Front’s existing work with other clients.

How much have you invested with Gold Front?

This information is confidential. 

What is the status of this engagement?

We started working with Gold Front in February or March of 2016, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We were launching a product direct to consumers as a pre-order, so we needed people to understand and trust our company. There is a whole host of concerns you need to get over to sell a product to someone who doesn’t know who you are. We feel that Gold Front’s design really made our brand look extremely professional. Their design captured our target customer, so we were able to look like a cutting-edge brand, which matches the technology in our product.

The potential partners and retailers we spoke with complimented us on our website and had nothing but praise about how our brand, website, and video looked. I don’t have hard data to back that up, but we’ve gotten no complaints.

How did Gold Front perform from a project management standpoint?

Gold Front's team is really on top of it. They hold you accountable to what they need from you, and they hold themselves accountable. They don’t miss deadlines. They lay out a roadmap for the project and follow it. They have a very clear understanding of what needs to be done to keep a project moving and to complete it. They perform admirably in that aspect.

What did you find most impressive about Gold Front?

The creative vision of Josh [Creative Director, Gold Front] and his team and the sheer brilliance of their copywriting is really second to none. They helped us understand exactly what our brand sounded like. The copywriting work they did for us has been extremely important. We needed to come off as friendly, trust-worthy, and science-based, and they nailed it. They did an amazing job. They gave us a lot of options and built our brand into a collaborative experience. They helped bring out what we aspire to in our brand.

Are there any areas Gold Front could improve?

I don’t have any complaints.

5.0
Overall Score We’ve enjoyed every project with Gold Front, and we look forward to the next one.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Gold Front doesn’t miss deadlines. They do what it takes to get the project finished.
  • 5.0 Cost
    Value / within estimates
    Gold Front's work is priced at a premium but worth every penny.
  • 5.0 Quality
    Service & deliverables
    Gold Front is a best-in-class provider for what they do. The quality of their work speaks for itself.
  • 5.0 NPS
    Willing to refer
    I have referred Gold Front before, and I will continue to refer them.