Could you share any statistics or metrics from this engagement?
Regarding the first project, which was the coaching platform, after implementing the work Go Nimbly did on Salesforce, there was roughly a 20 percent increase in the number of students a coach could work with. That was achieved by having all our information consolidated in a single place, having a better user interface, and implementing logic that didn't exist natively within Salesforce itself.
As far as quality, a lot of feedback we've received from people was that the user interface was much nicer, easier on the eyes, and has much less vertical scrolling. From a business development perspective, it looked like a very polished product, instead of an out-of-the-box preconfigured system.
How did Go Nimbly perform from a project management standpoint?
They were highly responsive, able to deliver on time and within budget. I don't believe we ever experienced a cost overrun of any kind. One of the main benefits working with them was that Go Nimbly knew our business very well, and were very good business partners for the project.
Internally, we used a project management tool, and Go Nimbly did as well. What we ended up agreeing on was using their project management tools, which were cloud-based tools that we could just log into and get visibility.
What distinguishes Go Nimbly from other providers?
I think the biggest thing was their level of curiosity to learn about our business, which became a huge asset. Go Nimbly really tried to understand what our desired outcomes were and how those linked to our specific business objectives. It was something that was fairly unusual in dealings I've had with other vendors or partners that have done development work.
In hindsight, are there areas in which they could improve, or things you might do differently?
Probably the biggest area of improvement would be around their capacity. We understood what kind of capacity they had. That would be the area where if we wanted something more or substantially done faster, we didn't have the ability to just throw more bodies on a project and pay a premium for that.