GNS IT

BACKGROUND

Introduce your business and what you do there.

I’m the sales director for IT Education Academy. Our company provides various levels of education and training for IT specialists.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GNS IT?

We approached GNS IT to develop a custom ERP system that could help us manage classroom schedules and resources, analyze our finances, and serve as a CRM to support our clients.

SOLUTION

What was the scope of their involvement?

GNS IT handled the full-cycle development for our custom ERP. The backend tech stack included PHP 7, RabbitMQ, MariaDB, and a Chrome REST API. On the frontend, they used Node.js and npm. For QA, they used Python, Selenium, and Codeception.

One of the biggest challenges that the new ERP addresses is schedule management. Since we’re a large educational institution, we needed a way to track all of our classes and coordinate between instructors, students, and other client groups seeking course training. With the new system, we’re able to manage those resources and better organize our classes.

The ERP also functions as a CRM, allowing our internal teams to see our service history with our clients. In addition to tracking our prospective and existing clients’ needs, the system provides real-time analytics for all of our financial data.

We’ve rolled out the ERP, and GNS IT is currently working on modifying features and adding new functions. They’re looking to add new tables to our reports and will focus on enhancing our financial models.

What is the team composition?

We primarily communicate with their project manager, but there’s a team working in the background.

How did you come to work with GNS IT?

We’re located in the same building, so we already knew that they had a good, qualified team. When we asked them to join the project, they agreed.

What is the status of this engagement?

Their work started in December 2015 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since implementing the ERP system, we’ve seen a marked increase in sales. It’s a powerful lead management tool that allows us to effectively communicate with our existing customers while also tracking prospective clients. Managers can also see all of our financial data in comprehensive, real-time reports. In terms of class management, the system enables us to better organize our resources.

How did GNS IT perform from a project management standpoint?

Besides communicating through email and phone, we have regular meetings with the project manager to go over our reports and future goals. If we encounter any technical issues, we let him know, and the team immediately fixes the problem.

What did you find most impressive about them?

It’s easy to communicate with them because we’re based in the same building. I particularly value their responsiveness and high-quality work. They created a system that was well-suited to our needs.

Are there any areas they could improve?

No, I can’t think of anything. Their level of communication and quick response time has led to a successful collaboration.

Do you have any advice for potential customers?

They're one of the best companies in the Ukrainian market, so don't hesitate to choose them. The team is full of professionals, and they’re able to get things done.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a Digital Marketing Agency.

Describe what your company does in a single sentence.

Digital Marketing Agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GNS IT to accomplish?

• We hired OneSource to develop a comprehensive CRM system that would streamline our order management process for creating essays.
• The system needed to handle all aspects of order management, from initial customer inquiries to order placement, matching functionality between customer and essay writer, creating reports, and integrating various services.

SOLUTION

How did you find GNS IT?

Referral

Why did you select GNS IT over others?

• Pricing fits our budget
• Good value for cost

What was the size of GNS IT’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included the development of a custom CRM system with a user-friendly interface and a streamlined workflow. The system needed to have the ability to track orders, an easy-to-use system for managing customer information, and seamless integration of various services. The key deliverables were met, and we were satisfied with the results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The measurable outcomes from the project demonstrate that OneSource exceeded our expectations.
• We saw a significant increase in efficiency and productivity in our order management process, resulting in faster turnaround times and increased customer satisfaction. Additionally, the integrated services reduced our workload and improved the overall quality of our essays.

What was your primary form of communication with GNS IT?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OneSource's project management was excellent. They delivered all items on time and were very responsive to our needs. Communication was always clear and consistent, and they went above and beyond to ensure that our requirements were met. We found their work to be of the highest quality, and they demonstrated a deep understanding of our requirements.

What did you find most impressive or unique about this company?

What we found most impressive about OneSource was their ability to integrate various services and technologies into our system seamlessly. They did an excellent job of making sure that everything worked together smoothly, and we were particularly impressed with their attention to detail.

Are there any areas for improvement or something GNS IT could have done differently?

We have no areas for improvement to suggest and believe that OneSource did everything exceptionally well. They met our requirements and delivered a high-quality CRM system that has improved our business operations. We highly recommend OneSource to any company looking for a reliable and skilled partner to develop custom software solutions.