Glued

BACKGROUND

Please describe your company and position.

I am the CEO of a skincare company

Describe what your company does in a single sentence.

Multi-Tasking Skincare, direct to consumer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• Modernize the sites appearance and optimize conversion

SOLUTION

How did you find Glued?

They found me

Why did you select Glued over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Glued were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create a visually arresting, conversion optimized new product page
• Revamp the home page experience
• Transform all PDPs into the succesful template they created.
• Create lead gen Klaviyo flows
• Create BFCM Klaviyo campaigns

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a startup, I probably get 10 cold call emails per day.  Every agency promises the world, but up until Glued, no one delivered.  When I got their pitch (which was definitely unique), I met with them but ultimately because I had been burned so many times before, I chose to pass.  BIG MISTAKE.  I then hired two subsequent agencies who were total charlatans, spent big money with less than zero work product or results.  So, I called Glued back up and they delivered big time:

• Doubled my site conversion, not once but twice.  Once in BFCM with NO help from editorial.  And once in January with a new home page.
• Doubled my revenue for BFCM.  That's right, doubled.
• Increased my AOV by triple digits.  Yes, triple.  Now I also launched a new product, but without them, I believe the AOV would have gone down.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Remember the old days when America was full of can-do attitude, before the pandemic?  When it wasn't like pulling teeth to get people to just deliver the bare minimum?  Yea, me too.  But I am not exaggerating when I say that Glued has restored my faith in competence, work ethic, efficiency, passion for the work, understanding my culture, delivering on time, exceeding expectations, being dipolatically honest when necessary, and the list goes on.  Glued is old school and new school all wrapped up in one.

What was your primary form of communication with Glued?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Not sure if Glued and my company are cut from the same working cloth, but working with them feels like they are actually part of my own team.  The copy they write?  It's as if I wrote it in my own founder voice, but better.  The visual esthetic they choose?  I have NEVER had to redesign anything.  They just get me.  They get my brand, they get the mission, they are totally aligned as if they are part of my company.  And they are simply a joy, at all times.

Are there any areas for improvement or something Glued could have done differently?

At risk of jinxing things, I would say no major areas of improvement from my side.

BACKGROUND

Please describe your company and position.

I am the Sr E-commerce Director of Lull

Describe what your company does in a single sentence.

Online retailer specializing in sleep products, primarily mattresses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• Web Design
• Ad Assets
• CRO

SOLUTION

How did you find Glued?

They contacted us

Why did you select Glued over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Glued were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Glued provided comprehensive eCommerce services, including web audits, design and development, UX/UI improvements, digital marketing, and the creation of ad assets and landing pages.
 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An increase in conversion rate and ARPU.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Glued consistently demonstrated exceptional communication and project management throughout our collaboration. They delivered all project deliverables on time, accompanied by thorough documentation, ensuring clarity and ease of implementation. Their team was highly approachable, readily available for video calls, email correspondence, and quick Slack communication. Collaborative efforts were streamlined through shared Figma files, allowing for real-time feedback and seamless design iterations. Regular follow-up calls ensured alignment and addressed any questions promptly, making the entire process efficient and transparent.

What was your primary form of communication with Glued?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Beyond the impressive results, the most remarkable aspect of working with Glued was the sheer ease of the collaboration. Their talented and kind team, combined with exceptional value for the cost, made the entire process seamless and enjoyable. They truly prioritize partnership and deliver top-tier results without any hassle.

Are there any areas for improvement or something Glued could have done differently?

None that I can think of!

BACKGROUND

Please describe your company and position.

I am the COO 

Describe what your company does in a single sentence.

Women's health and fitness brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• CRO Audit
• Website Design
• Site Speed

SOLUTION

How did you find DTC Garage?

• Online Search
• Other

Why did you select DTC Garage over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DTC Garage were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Performed a CRO audit, provided site re-design suggestions and implemented designs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvement in conversion rate
• Increased site load speeds
• Pixel perfect design implementation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DTC Garage did a great job managing the project, providing weekly updates and touch base calls. They also activated a slack channel for the project which allowed us to feel in the loop at all times. The team was quick to response to our needs!

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

DTC garage is extremely skilled at helping you see the bigger picture of your site, while also nailing the smallest detail. They were able to maintain our brand standards while also dramatically improving the customer experience on site. The team has a great eye for e-commerce!

Are there any areas for improvement or something DTC Garage could have done differently?

We were a bit behind schedule towards the end, but there were a lot of elements to ensure they had perfect. They communicated well on this and we are super happy with the result.

BACKGROUND

Please describe your company and position.

I am the eCommerce Manager of EBOOST

Describe what your company does in a single sentence.

EBOOST provides clean performance products such as daily energy products, pre-workout and recovery - that increase energy, focus, and all-around well-being.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Website Redesign

SOLUTION

How did you find DTC Garage?

Andres reached out

Why did you select DTC Garage over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

In our collaboration with the agency on our Shopify CRO Redesign & Development project, we experienced a thorough assessment of our online store followed by strategic planning to enhance conversion rates. The agency executed a comprehensive design overhaul, focusing on layout, imagery, and mobile optimization. Leveraging their Shopify expertise, they implemented tailored solutions including custom coding and app integration. 

Rigorous testing ensured the effectiveness of changes, with continuous optimization based on user behavior data. Throughout the project, clear communication and support were provided. The result? A visually captivating and highly functional website that significantly increased conversions, showcasing the agency's dedication to client success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included a significant increase in conversion rates, validated through rigorous testing and analysis of user behavior data. Additionally, improvements in key performance indicators such as average order value and customer engagement metrics highlighted the success of the redesign. The website's enhanced functionality and user experience were evident through reduced bounce rates and increased time spent on the site. 

Furthermore, positive feedback from customers and stakeholders affirmed the project's success, reflecting improved satisfaction and brand perception. Overall, these tangible results showcased meaningful progress and validated the effectiveness of the agency's efforts in optimizing our Shopify store.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Under Camila's adept leadership, the agency's team executed an exceptional Shopify CRO Redesign & Dev Project. Camila stood out as the linchpin, consistently demonstrating prompt responsiveness, unparalleled helpfulness, and remarkable efficiency. Her proactive communication style ensured that every query was swiftly addressed, every concern promptly resolved. 

With Camila at the helm, the team operated seamlessly, leveraging her guidance to navigate challenges and capitalize on opportunities. Her dedication to our project's success was palpable, as she not only facilitated smooth collaboration but also fostered an environment of trust and reliability. In essence, Camila's dynamic leadership and the team's collective expertise set a benchmark for excellence in project management.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company distinguished itself through its unique approach to our Shopify CRO Redesign & Dev Project, seamlessly blending value and quality. Their commitment to delivering exceptional results within budget underscored their acute understanding of the importance of value relative to cost. Time efficiency was a standout aspect, with the team consistently meeting and often surpassing deadlines, showcasing their reliability and dedication to prompt service. 

Their designs were a testament to their expertise, striking a delicate balance between aesthetic appeal and functional excellence. Each design element was thoughtfully crafted to enhance user experience and drive conversion rates. Moreover, the company's innovative ideas injected fresh perspectives into our project, resulting in tangible improvements and highlighting their creative ingenuity. 

Backed by an extensive portfolio of successful projects, this company demonstrated a proven track record of excellence. Their ability to deliver outstanding results while adhering to budgetary constraints and timelines solidified them as a trusted partner in achieving our business objectives.

Are there any areas for improvement or something DTC Garage could have done differently?

DTC Garage's performance was flawless. They excelled in delivering exceptional results within budget and on time. Their designs were top-notch, and their innovative ideas brought significant improvements.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of an oat milk latte company.

Describe what your company does in a single sentence.

Our company makes superfood oat milk latte mixes. Just two scoops of any of our powders into water, and you get an all-natural coffee alternative for a calmer, more focused energy or a stronger sleep beverage that encourages faster, deeper sleep.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Home page, category page and product page redesign and implementation

SOLUTION

How did you find DTC Garage?

Cold outreach

Why did you select DTC Garage over others?

• Good value for cost
• Good pitch

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DTC Garage approached us with a well-thought-out design proposal. They pitched us on testing and tried things we could implement on our website to improve the conversion rate by adjusting product, category, and home pages. They provided concepts, wireframes, and then end-to-end design and implementation. We consulted with them along the way, and they were receptive to feedback and largely quite timely with their work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our conversion rate improved from 1.7% in October to roughly 2.3% in January. Overall, very happy with the look and feel of the design and feel as though it gives us the upside to continue to improve. Before the redesign, we had problems converting cold, new traffic via Google Ads or social media ads, but have had much more success since implementing - so its impact goes a bit beyond what the conversion rate would imply.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager was very communicative, but when she was out for a week and a half or so, there was a bit of a breakdown, but otherwise everything was timely. When we wanted to iron out a couple of things in January after the project wrapped, they ensured that was were successful and helped us out. Overall happy with communication and the work.

What was your primary form of communication with DTC Garage?

Email or Messaging App

What did you find most impressive or unique about this company?

Great outreach up front, great project management, and very thorough attention to detail on mock-ups and wireframes. It was very clear what we would be getting. Their design work was very good and super logical, and they had smart optimizations.

Are there any areas for improvement or something DTC Garage could have done differently?

DTC was super open to feedback and we had great convos as the project wrapped.

BACKGROUND

Please describe your company and position.

I am a digital director at HempLucid

Describe what your company does in a single sentence.

HempLucid has been a leading provider of premium wellness products since 2016.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Improve our conversion rate on our Pdp's
• Improve the user interface of the entire site specifically wanted to emphasize the homepage.
• Gameify and improve user experience and upsell in the cart and through out the site.

SOLUTION

How did you find DTC Garage?

Online Search

Why did you select DTC Garage over others?

• Good value for cost
• portfolio

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
Objectives: To comprehensively analyze our website performance and data, aiming for a significant improvement in conversion rates by redesigning and developing vital sections of the website.

How much have you invested in them?
$10,000 to $49,999

What is the status of this engagement?
In-Progress

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still in the development process and unfortunately do not have metrics to associate successes with DTC Garage's work (The new website). However, with the help of the DTC team we have revamped our homepage hero and our conversion rate has significantly increased!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Project Manager we were assigned really helped make the project feel seamless.There was constant open communication about the progress of our deliverables. Our action items were clearly outlined and our project manager always followed up helping keep us on track to meet deadlines.

Deliverables were sent on time and if there was any sort of delay our project manager was quick to inform us of the new/updated timelines. The entire team has been responsive to our needs, questions and concerns and always willing to go above an beyond explaining the reasoning behind all of the UI/UX being done. I can't say enough good things about this team and what they're capable of producing.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My teammates and I were extremely impressed with the quality of work DTC Garage could produce. Not only were they able to show us/let us inspect past design files they had built, but they also were open and honest with us about their case studies and how they were able to achieve such great results for past clients.

Are there any areas for improvement or something DTC Garage could have done differently?

None! They've been so great to work with and we hope to collaborate with them in the future.

Do you have any advice for potential customers?
Don't wait to partner with DTC they are phenomenal.

BACKGROUND

Please describe your company and position.

I am the Director of Acquisition of mindbodygreen

Describe what your company does in a single sentence.

Health & wellness supplements. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• Write direct response style copy
• Develop landing pages
• Design high converting landing pages

SOLUTION

How did you find Glued?

Referral

Why did you select Glued over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Glued were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We tasked GLUED to handle the strategy, design and development of key landing pages across our top SKUs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Key delivered landing pages and variations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

GLUED was fantastic in managing several moving pieces and projects. At any given point, there were 3-5 pages in progress, and GLUED did a fantastic job fielding all iteration requests, changes, etc. All pages were delivered on time, or ahead of schedule. The team was incredibly responsive. 

What was your primary form of communication with Glued?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understand DTC brands and move quickly on projects while maintaining high quality standards. 

Are there any areas for improvement or something Glued could have done differently?

They were great all around! 

BACKGROUND

Please describe your company and position.

I am the Founder of Batch Labs LLC

Describe what your company does in a single sentence.

We manufacture & market hemp derived products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• Design a high converting lander & PDP for one of our best SKUs

SOLUTION

How did you find Glued?

Referral

Why did you select Glued over others?

• Pricing fit our budget
• Referred to me

How many teammates from Glued were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Glued was responsible for ideating & designing a landing page & PDP for our Nighttime Gummies. Our performance goal was to meaningfully increase CR for this SKU.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our CR for our Nighttime gummies has improved since implementing the new lander & PDP

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Glued was very good at communicating their progress and issues they were having. This communication ultimately led to success

What was your primary form of communication with Glued?

Email or Messaging App

What did you find most impressive or unique about this company?

Glued's communication and how they went above and beyond impressed us.

Are there any areas for improvement or something Glued could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Director of HABIBI NEW YORK

Describe what your company does in a single sentence.

Fine fragrance brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• New Website
• CRO Optimization

SOLUTION

How did you find Glued?

email marketing

Why did you select Glued over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Glued were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• New website build
• Landing pages
• CRO optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved CVR
• Improved AOV

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive team. Treated our business like their own. Took initiative to proactively discover issues with our website and remediate.

What was your primary form of communication with Glued?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The principal leadership team is very hands on. They are very design-centric and strive for perfection. Data-driven and utilize testing methods to back up design hypothesis. They think like consumers and take great pride in their work and to address the client's needs.

Are there any areas for improvement or something Glued could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am an executive at Drowsy

Describe what your company does in a single sentence.

Silk Sleep Masks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Create high converting landing pages for our brand

SOLUTION

How did you find DTC Garage?

Referral

Why did you select DTC Garage over others?

• Referred to me
• Company values aligned

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create 2 high converting landing pages for our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received 2 new landing pages that helped to increase the conversion rate of our paid ads and improve the overall image and messaging of the brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was always on hand to help, and responded immediately to my feedback to implement the changes we felt were necessary. They were a strong addition to our team.

What was your primary form of communication with DTC Garage?

Virtual Meeting

What did you find most impressive or unique about this company?

They are driven to get you results and help scale your brand.

Are there any areas for improvement or something DTC Garage could have done differently?

No. We are very happy with their work and will certainly collaborate with them again in the future.