Glued

BACKGROUND

Please describe your company and position.

I am the COO 

Describe what your company does in a single sentence.

Women's health and fitness brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• CRO Audit
• Website Design
• Site Speed

SOLUTION

How did you find DTC Garage?

• Online Search
• Other

Why did you select DTC Garage over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DTC Garage were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Performed a CRO audit, provided site re-design suggestions and implemented designs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvement in conversion rate
• Increased site load speeds
• Pixel perfect design implementation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DTC Garage did a great job managing the project, providing weekly updates and touch base calls. They also activated a slack channel for the project which allowed us to feel in the loop at all times. The team was quick to response to our needs!

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

DTC garage is extremely skilled at helping you see the bigger picture of your site, while also nailing the smallest detail. They were able to maintain our brand standards while also dramatically improving the customer experience on site. The team has a great eye for e-commerce!

Are there any areas for improvement or something DTC Garage could have done differently?

We were a bit behind schedule towards the end, but there were a lot of elements to ensure they had perfect. They communicated well on this and we are super happy with the result.

BACKGROUND

Please describe your company and position.

I am the eCommerce Manager of EBOOST

Describe what your company does in a single sentence.

EBOOST provides clean performance products such as daily energy products, pre-workout and recovery - that increase energy, focus, and all-around well-being.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Website Redesign

SOLUTION

How did you find DTC Garage?

Andres reached out

Why did you select DTC Garage over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

In our collaboration with the agency on our Shopify CRO Redesign & Development project, we experienced a thorough assessment of our online store followed by strategic planning to enhance conversion rates. The agency executed a comprehensive design overhaul, focusing on layout, imagery, and mobile optimization. Leveraging their Shopify expertise, they implemented tailored solutions including custom coding and app integration. 

Rigorous testing ensured the effectiveness of changes, with continuous optimization based on user behavior data. Throughout the project, clear communication and support were provided. The result? A visually captivating and highly functional website that significantly increased conversions, showcasing the agency's dedication to client success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included a significant increase in conversion rates, validated through rigorous testing and analysis of user behavior data. Additionally, improvements in key performance indicators such as average order value and customer engagement metrics highlighted the success of the redesign. The website's enhanced functionality and user experience were evident through reduced bounce rates and increased time spent on the site. 

Furthermore, positive feedback from customers and stakeholders affirmed the project's success, reflecting improved satisfaction and brand perception. Overall, these tangible results showcased meaningful progress and validated the effectiveness of the agency's efforts in optimizing our Shopify store.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Under Camila's adept leadership, the agency's team executed an exceptional Shopify CRO Redesign & Dev Project. Camila stood out as the linchpin, consistently demonstrating prompt responsiveness, unparalleled helpfulness, and remarkable efficiency. Her proactive communication style ensured that every query was swiftly addressed, every concern promptly resolved. 

With Camila at the helm, the team operated seamlessly, leveraging her guidance to navigate challenges and capitalize on opportunities. Her dedication to our project's success was palpable, as she not only facilitated smooth collaboration but also fostered an environment of trust and reliability. In essence, Camila's dynamic leadership and the team's collective expertise set a benchmark for excellence in project management.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company distinguished itself through its unique approach to our Shopify CRO Redesign & Dev Project, seamlessly blending value and quality. Their commitment to delivering exceptional results within budget underscored their acute understanding of the importance of value relative to cost. Time efficiency was a standout aspect, with the team consistently meeting and often surpassing deadlines, showcasing their reliability and dedication to prompt service. 

Their designs were a testament to their expertise, striking a delicate balance between aesthetic appeal and functional excellence. Each design element was thoughtfully crafted to enhance user experience and drive conversion rates. Moreover, the company's innovative ideas injected fresh perspectives into our project, resulting in tangible improvements and highlighting their creative ingenuity. 

Backed by an extensive portfolio of successful projects, this company demonstrated a proven track record of excellence. Their ability to deliver outstanding results while adhering to budgetary constraints and timelines solidified them as a trusted partner in achieving our business objectives.

Are there any areas for improvement or something DTC Garage could have done differently?

DTC Garage's performance was flawless. They excelled in delivering exceptional results within budget and on time. Their designs were top-notch, and their innovative ideas brought significant improvements.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of an oat milk latte company.

Describe what your company does in a single sentence.

Our company makes superfood oat milk latte mixes. Just two scoops of any of our powders into water, and you get an all-natural coffee alternative for a calmer, more focused energy or a stronger sleep beverage that encourages faster, deeper sleep.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Home page, category page and product page redesign and implementation

SOLUTION

How did you find DTC Garage?

Cold outreach

Why did you select DTC Garage over others?

• Good value for cost
• Good pitch

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DTC Garage approached us with a well-thought-out design proposal. They pitched us on testing and tried things we could implement on our website to improve the conversion rate by adjusting product, category, and home pages. They provided concepts, wireframes, and then end-to-end design and implementation. We consulted with them along the way, and they were receptive to feedback and largely quite timely with their work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our conversion rate improved from 1.7% in October to roughly 2.3% in January. Overall, very happy with the look and feel of the design and feel as though it gives us the upside to continue to improve. Before the redesign, we had problems converting cold, new traffic via Google Ads or social media ads, but have had much more success since implementing - so its impact goes a bit beyond what the conversion rate would imply.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager was very communicative, but when she was out for a week and a half or so, there was a bit of a breakdown, but otherwise everything was timely. When we wanted to iron out a couple of things in January after the project wrapped, they ensured that was were successful and helped us out. Overall happy with communication and the work.

What was your primary form of communication with DTC Garage?

Email or Messaging App

What did you find most impressive or unique about this company?

Great outreach up front, great project management, and very thorough attention to detail on mock-ups and wireframes. It was very clear what we would be getting. Their design work was very good and super logical, and they had smart optimizations.

Are there any areas for improvement or something DTC Garage could have done differently?

DTC was super open to feedback and we had great convos as the project wrapped.

BACKGROUND

Please describe your company and position.

I am a digital director at HempLucid

Describe what your company does in a single sentence.

HempLucid has been a leading provider of premium wellness products since 2016.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Improve our conversion rate on our Pdp's
• Improve the user interface of the entire site specifically wanted to emphasize the homepage.
• Gameify and improve user experience and upsell in the cart and through out the site.

SOLUTION

How did you find DTC Garage?

Online Search

Why did you select DTC Garage over others?

• Good value for cost
• portfolio

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
Objectives: To comprehensively analyze our website performance and data, aiming for a significant improvement in conversion rates by redesigning and developing vital sections of the website.

How much have you invested in them?
$10,000 to $49,999

What is the status of this engagement?
In-Progress

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still in the development process and unfortunately do not have metrics to associate successes with DTC Garage's work (The new website). However, with the help of the DTC team we have revamped our homepage hero and our conversion rate has significantly increased!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Project Manager we were assigned really helped make the project feel seamless.There was constant open communication about the progress of our deliverables. Our action items were clearly outlined and our project manager always followed up helping keep us on track to meet deadlines.

Deliverables were sent on time and if there was any sort of delay our project manager was quick to inform us of the new/updated timelines. The entire team has been responsive to our needs, questions and concerns and always willing to go above an beyond explaining the reasoning behind all of the UI/UX being done. I can't say enough good things about this team and what they're capable of producing.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My teammates and I were extremely impressed with the quality of work DTC Garage could produce. Not only were they able to show us/let us inspect past design files they had built, but they also were open and honest with us about their case studies and how they were able to achieve such great results for past clients.

Are there any areas for improvement or something DTC Garage could have done differently?

None! They've been so great to work with and we hope to collaborate with them in the future.

Do you have any advice for potential customers?
Don't wait to partner with DTC they are phenomenal.

BACKGROUND

Please describe your company and position.

I am the Director of HABIBI NEW YORK

Describe what your company does in a single sentence.

Fine fragrance brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• New Website
• CRO Optimization

SOLUTION

How did you find Glued?

email marketing

Why did you select Glued over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Glued were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• New website build
• Landing pages
• CRO optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved CVR
• Improved AOV

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive team. Treated our business like their own. Took initiative to proactively discover issues with our website and remediate.

What was your primary form of communication with Glued?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The principal leadership team is very hands on. They are very design-centric and strive for perfection. Data-driven and utilize testing methods to back up design hypothesis. They think like consumers and take great pride in their work and to address the client's needs.

Are there any areas for improvement or something Glued could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am an executive at Drowsy

Describe what your company does in a single sentence.

Silk Sleep Masks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Create high converting landing pages for our brand

SOLUTION

How did you find DTC Garage?

Referral

Why did you select DTC Garage over others?

• Referred to me
• Company values aligned

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create 2 high converting landing pages for our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received 2 new landing pages that helped to increase the conversion rate of our paid ads and improve the overall image and messaging of the brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was always on hand to help, and responded immediately to my feedback to implement the changes we felt were necessary. They were a strong addition to our team.

What was your primary form of communication with DTC Garage?

Virtual Meeting

What did you find most impressive or unique about this company?

They are driven to get you results and help scale your brand.

Are there any areas for improvement or something DTC Garage could have done differently?

No. We are very happy with their work and will certainly collaborate with them again in the future.

BACKGROUND

Please describe your company and position.

I am the Owner of Yareli

Describe what your company does in a single sentence.

Luxury Bath Soaks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Website Redesign

SOLUTION

How did you find DTC Garage?

• Online Search
• Referral

Why did you select DTC Garage over others?

• High ratings
• Company values aligned

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website redesign and page layout including improved navigation architecture and product detail page structure along with the addition of new and improved content and imagery

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved conversion rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They delivered on time and met our needs!

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Past work examples and a good eye for design and what makes a site convert.

Are there any areas for improvement or something DTC Garage could have done differently?

No!

BACKGROUND

Please describe your company and position.

I'm an executive at BistroCat

Describe what your company does in a single sentence.

First automated wet cat food feeder.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Create a new ecommerce website to establish the brand in the marketplace.

SOLUTION

How did you find DTC Garage?

Outreach to CEO

Why did you select DTC Garage over others?

• Great culture fit
• Good value for cost

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

New website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Much improved website delivering sales even when we are not advertising.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time and on budget. Flexible, creative, and technically sound.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their work culture and commitment to delivery.

Are there any areas for improvement or something DTC Garage could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of New Vintage Handbags

Describe what your company does in a single sentence.

We paint vintage designer handbags with custom painted artwork.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Create an appealing website to represent our brand
• Improve conversion rates
• Improve our customers experience

SOLUTION

How did you find DTC Garage?

Other

Why did you select DTC Garage over others?

High ratings

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Andrés & Camila were absolutely fantastic from start to finish. They created a beautiful website for New Vintage Handbags that immediately proved itself with conversions the day their fresh theme went live.

We are a complex business, and always had a challenge creating a flow that would make sense to our clients- They created a seamless, smooth client experience that has not only increased our sales, but has doubled our lead forms. They created a beautiful Shopify theme and seamlessly launched it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our conversion rate immediately improved and we significantly received more leads thanks to their beautiful design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was extremely responsive. They were organized and very easy to work with. Any question I had were answered within hours (if not minutes). Our project moved much quicker than expected.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everything! Their professionalism, knowledge, and organization were top-notch.

Are there any areas for improvement or something DTC Garage could have done differently?

No. I can’t express how pleased we are with our experience.