Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We’re happy with the progress so far. Two weeks ago we set off our first marketing campaign, and we sent emails only to specific individuals instead of the 10,000 people on our marketing list.
How did Glorywebs perform from a project management standpoint?
Let me put it this way: when Glorywebs first gave me the details of their scope of the work, there was no information about what they were going to do or build for me. They also said the whole project was going to take about six weeks. I knew they were going to be behind shortly after they started in October because the project was bigger than they thought it would be. I understand what they’re trying to do, though. They’re trying to build the core first, and then once they’ve got the core processes working, then they’ll do the styling.
Personally, I’d rather they work on completing one project, so we don't have to go back and style those pages later on. But generally, I’ve enjoyed working with them. The guy I'm in contact with is quite a cool guy, and he gets things done. They’ve promised me that the whole project will be done by the end of this month because I did kind of put my foot down, but I doubt they’ll finish it by then because they still have a whole other module to do. I know that by the time they are finished building it, it will be what I want, and I'm not paying any extra. The budget hasn't changed, thankfully.
What did you find most impressive about Glorywebs?
Their communication is good. If I call them, they take my call right away, and then they implement my requests within a day or two.
Are there any areas Glorywebs could improve?
They could have a faster turnaround. I don't know how many developers they’ve had, maybe they’ve only had one, but they seem to have them spread across multiple tasks instead of having them focused on completing one at a time. I know they’ve probably undercapitalized on this project because it has taken them much longer than they expected.
What tips or recommendations could you share that might increase the likelihood of success with Glorywebs?
I would recommend that companies enter into their projects with a detailed scope of work, so that they can say to Glorywebs, “This is what we’re looking for.” Otherwise, there’s going to be too much back and forth in the beginning.