GlobalSense

BACKGROUND

Please describe your company and position.

I'm an executive at TAIWA PRECISE TECHNIQUE CO., LTD.

Describe what your company does in a single sentence.

Custom sheet metal fabrication of assemblies, whether you need just 1 piece or 10,000 pieces, we can accommodate your order. Rapid quote and order turnaround with support all the way for your custom sheet metal fabrication project.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire GlobalSense to accomplish?

• Website Design, Devellopment, & Content Creation
• SEO & Site speed optimization
• SEO Keyword ranking and more Inquiries

SOLUTION

How did you find GlobalSense?

• Online Search
• Referral

Why did you select GlobalSense over others?

• Good value for cost
• Referred to me

How many teammates from GlobalSense were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Deliverables:

Website Development: GlobalSense Marketing designed and developed a bespoke website tailored to our business needs. The site features a modern, user-friendly interface, responsive design for optimal performance on all devices, and robust back-end functionality to ensure smooth operations.
AI Chatbot Integration: The team implemented a cutting-edge AI chatbot that has significantly improved our customer service. The chatbot handles inquiries efficiently, provides instant responses to common questions, and seamlessly escalates complex issues to human representatives.
SEO Strategies: Their SEO experts crafted a comprehensive strategy that has substantially improved our search engine rankings. This involved keyword research, on-page optimization, content creation, and link-building activities. As a result, our traffic has increased, and we've seen a noticeable boost in organic search performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Website Traffic:
Percentage increase in overall website visitors.
Improved User Engagement:
Increased average time spent on the site per visit.
Higher number of pages visited per session.
SEO Performance:
Improvement in search engine rankings for targeted keywords.
Increase in organic traffic.
Conversion Rates:
Increase in user actions such as sign-ups, inquiries, or purchases.
User Interaction Metrics:
Growth in interactions with the new features like live chat and forums.
Higher engagement rates on integrated social media.
Analytics and Reporting Feedback:
Positive feedback from the client on the usefulness of analytics and reporting tools.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Evaluation:

The project management team excelled in delivering items on time and was highly responsive to our needs throughout the project lifecycle. Key aspects of their performance included:

Timely Deliverables:

All project milestones were met according to the established timeline.
Urgent requests were handled efficiently, ensuring no delay impacted the project flow.
Communication:

Regular updates were provided through weekly emails and bi-weekly meetings.
All inquiries and concerns were addressed within 24 hours, showcasing a commitment to open and transparent communication.
Adaptability:

The team was highly adaptable, making quick adjustments to the project scope and resources as required.
Custom solutions were developed in response to specific challenges we faced, demonstrating flexibility and innovative thinking.
Client Support:

Comprehensive training and support were provided during and after the implementation phase.
Feedback was actively solicited and used to improve the service delivery continuously.
Overall, the project management approach was proactive, client-focused, and instrumental in achieving our project goals efficiently and effectively.

What was your primary form of communication with GlobalSense?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about this company was their exceptional ability to understand and anticipate our needs. From the initial consultation through to project completion, they demonstrated a deep comprehension of our objectives and the challenges we faced. Their approach was not just about meeting expectations but actively enhancing our project with insightful recommendations and proactive solutions. This level of attentiveness made our collaboration not only successful but truly tailored and personal. The company's commitment to truly understanding the client's perspective was both impressive and unique, distinguishing them in a competitive market.

Are there any areas for improvement or something GlobalSense could have done differently?

no