Intelligence | Solutions | Results

Global Infonet is a Jacksonville, Florida based company that serves a multitude of organizations nationally. We are a full-service IT firm specializing in application development, Business Intelligence, application support and business process solutions. Our team is customer focused and consists of dedicated professionals who understand your business.

We value the needs and goals of our clients and consistently exceed their expectations. We are able to leverage experience, creativity and excellence to help you achieve your goals. Whether it is through our status as a Microsoft Partner or our years of on the ground experience, we can tailor a solution that is right for you. Global was recently named one of the Jacksonville Business Journal’s Top "40 under 40" companies. And, it is an ISO 9001 Certified Company. We’re not a big, lumbering army of people who try to make your problem fit its one-size-fits-all solution. We’re like a Special Forces strike team. We respond and deliver quickly, efficiently, accurately, and we are a proven winner! We have the ability and resources to tailor a solution that will benefit our clients’ needs functionally and financially in the short and long terms. We are one of the very best at what we do. Our customer-satisfaction record proves this.

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2001
Show all +
Jacksonville, FL
headquarters
  • 9485 Regency Square Blvd, Suite 330
    Jacksonville, FL 32225
    United States
other locations
  • Cochin, KL 682001
    India

Reviews

Sort by

Sitecore Implementation For Financial Services Institution

"They take a meticulous and comprehensive approach to implementation." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
Project summary: 

Global Infonet managed a Sitecore implementation and website rebuild. The team was responsible for every stage of the project, from strategic conception to module customization.

The Reviewer
 
1001-10,000 Employees
 
Jacksonville, Florida
Adam Davis
General Manager, Everbank
 
Verified
The Review
Feedback summary: 

The dynamic, user-friendly Sitecore platform enables the storage and publishing of several thousand files. Global Infonet's and excellent back-end work were key to project success. Prior to implementation, the team set clear expectations and thoroughly evaluated each stage of the process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you briefly describe your company?

I work for EverBank. It's a banking and financial services organization. 

What is your position?

I'm the IT manager at EverBank.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge(s) you were attempting to address when you initiated the relationship with Global Infonet?

It was the implementation of a new content management system, which was Sitecore, and also redesigning our site to be more dynamic and interactive. 

What was the rationale behind selecting Sitecore as your preferred solution as opposed to some of its competitor solutions?

We selected Sitecore because of its capacity for a wide range of customizations, and the fact that it was run on the .NET framework. We had partial expertise with .NET, so it made sense to go with Sitecore. 

SOLUTION

How did you select Global Infonet as your solution partner?

There were several in-person interviews in which they demonstrated their developement capabilities. They’re based in Jacksonville as well, so it was a face-to-face discovery. We definitely wanted a partner that would be accessible. 

Could you describe the scope of this project? For example, did it involve custom visual design, backend development, training, support, etc.?

The implementation involved all of those components. They took us from strategic conception to deployment and module customization. They handled all of the backend work under our supervision and also dealt with all of the testing procedures prior to going live. 

Could you provide a sense of the size of this initiative in monetary terms?

The project cost several million dollars from beginning to end. 

When was the project completed?

March of 2013.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they've delivered?

The whole thing has been highly successful. It’s hard to provide metrics or figures, because we went from one CMS to another without much evaluation in between. We went from flat files to a CMS. We now have the content in thousands of different data items that were previously managed through flat files. It’s much more manageable, and the end-users can publish content without having to go through IT. The entire process is more convenient and fluid now. 

When working with Global Infonet, is there anything you would consider unique or special about them compared to other vendors you’ve worked with?

They’re much more thorough than a lot of other vendors we've worked with. They take a meticulous and comprehensive approach to implementation. We spent considerable time evaluating and reviewing our goals and process before we started the implementation cycle. 

In retrospect, are there areas that you think they could improve upon, or are there things you'd do differently as the client before approaching this type of project?

No. They've done a fantastic job. We've been consistently impressed. 

Do you remain confident that the Sitecore CMS will continue to meet your business needs into the foreseeable future?

Absolutely. Sitecore was definitely the right decision for us. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I'd be very likely to recommend them.