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Global Bond DOO

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Customer Support and Back-Office Solutions

Global Bond DOO is a Serbia-based BPO and outsourcing partner, founded in Belgrade in 2016. Since our inception, we have grown steadily and built a team of dedicated professionals with a proven track record in customer support and back-office operations — serving clients across the globe.

  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Beograd, Serbia
  • Year founded
    Founded 2016

Overview by:

Reviewer avatar
Aleksandar Mirosavljev
Founder&CEO About the Team

1 Locations

  • Beograd , Serbia

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    Our Story

    Founded in Belgrade in 2016 by CEO Alex Mirosavljev, Global Bond DOO brings together skilled professionals delivering top-tier customer support, back-office solutions, and multi-platform operations. With a growing global client base and expertise across industries, we combine adaptability, reliability, and a results-driven approach to help businesses achieve efficiency and success.

    Meet the Team

    Aleksandar Mirosavljev

    Aleksandar MirosavljevFounder&CEO

    Experienced Director with a demonstrated history of working in travel & tourism industry. Skilled in Business Development, Event Management, and Customer Satisfaction. Graduated at Campbellsville University - Bachelor Degree in Business Management.

    What Sets Us Apart

    Client Retention

    At Global Bond DOO, maintaining long-term relationships with our clients is a top priority. We focus on understanding each client’s unique needs, providing consistent results, and delivering exceptional service, which has resulted in a high client retention rate and trust across industries.

    Experience & Expertise

    With years of experience in customer support, back-office operations, and multi-platform management, our team brings deep industry knowledge to every project. Our expertise allows us to handle complex processes efficiently and deliver measurable results for clients worldwide.

    Dedication

    Our team is dedicated, goal-oriented, and proactive. We cultivate a positive, motivated work environment where each member takes ownership of their responsibilities, ensuring reliability, efficiency, and excellence in every client engagement.

    Tools and Technology

    Slack
    Microsoft Teams
    Zoom
    Google Meet
    RingCentral
    Monday.com
    Google Drive
    Dropbox
    Google Docs
    Google Sheets
    Google Slides

    Commonly Asked Questions

    Our onboarding process typically takes 1–2 weeks to ensure a smooth and efficient transition. During the first week, we focus on administrative setup, documentation, and account preparation. In the second week, we conduct work-related syncs, training, and knowledge transfer to onboard the assigned agent or team member, ensuring they are fully prepared to deliver high-quality support from day one.

    At present, we work with nearly 30 clients, predominantly from the U.S. market.

    Our team is currently focused on delivering our standard customer support services and back-office solutions, while always remaining enthusiastic about exploring new opportunities. We welcome projects of varying scope and complexity and are eager to assist with any type of business process outsourcing (BPO) needs to help clients streamline operations and achieve their goals.

    We collaborate with clients through a dedicated account manager who is always available to ensure smooth operations. Any changes, updates, or project needs are promptly addressed, providing consistent support and clear communication. Additionally, our HR team focuses on employee satisfaction and retention, as we believe a motivated, stable team directly contributes to delivering reliable and high-quality service to our clients.

    Our typical turnaround time is 2–3 weeks, which includes recruiting, hiring, and onboarding within our company. This timeframe ensures that each new team member is fully prepared and equipped to deliver high-quality support and back-office services tailored to the client’s needs.

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    Source
    Clutch

    Business Entity

    Business Entity Name Global Bond DOO Beograd-Vozdovac
    Jurisdiction of Formation Serbia
    Date of Formation November 10, 2016
    Status Active
    Last Updated November 30, 2025
    ID PIB: 109737340 MB: 21233501

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated November 30, 2025
    Learn More About The Clutch Verification Process

    Locations (1)

    61 Bilećka Beograd, Serbia 11000

    50 - 75

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