Girikon

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Auswalk

Describe what your company does in a single sentence.

We are a Tour Operator specialising in multi day hikes in Australia and overseas. We offer both self guided and guided walking holidays. At Auswalk we plan and organise most of the logistics of a trip (such as accommodation, meals and transfers) so that our clients only need to worry about getting onto the track and enjoying their surroundings. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Girikon Pty Ltd to accomplish?

• Changed our platform from Service Cloud to Sales Cloud
• Updated our booking form to integrate it into Salesforce and allow it to capture individuals within a group booking
• Used the new platform to manage Leads and updated the email functionality to better communicate with our customersof sales cloud
• Improved the accuracy of data leading to better more reliable reporting

SOLUTION

How did you find Girikon Pty Ltd?

Referral

Why did you select Girikon Pty Ltd over others?

• Close to my geographic location
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Girikon Pty Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To underpin the sales and fulfilment business process with Salesforce Standard Sales Cloud funtionality and streamline the business process using sales cloud to enable scalability, allow standard opportunity and Order Management reporting, scalability of solutions across multiple geographical destinations, reduction in manual processes involved in fulfilment and cancellation of individual bookings. Integration of Salesforce with Zero. All key deliverables were met. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful transition from Service Cloud to Sales Cloud; introduction of a new brand incorporated into the scope for migration and development
• Successful integration of the booking form into Salesforce with the ability to allow multiple contacts to make payment and receive correspondence on the one Opportunity
• Streamlined booking process, improved email functionality, improvement of lead management and tracking
• integration of Stripe and Xero integration to synchronise our accounting data with Salesforce.
• Improved reporting
• Reduction of manual processes to improve efficiency when dealing with customers and suppliers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Girikon were able to deliver the major items in particular the architecutural change from Service Cloud to Sales Cloud within timeframe. They responded to our needs in a timely manner via email or virtual meetins and were easy to deal with and courteous. 

What was your primary form of communication with Girikon Pty Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The off shore team were professional, prompt and responsive. The local team were able to grasp what we needed and understood our business and our requirements in a speedy manner. This allowed them to come up with a solution which has improved our business efficiencies and given us a platform for growth. 

Are there any areas for improvement or something Girikon Pty Ltd could have done differently?

Perhaps a few more meetings on location might have helped but we had a certain budget which precluded that. The offshore team were however good the deal with and easy to work with. 

BACKGROUND

Please describe your company and position.

I am the Sales Manager Australia & New Zealand of SDI

Describe what your company does in a single sentence.

Manufacturers of dental products. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Girikon to accomplish?

• Salesforce Partner
• Re-development of our salesforce database
• Business Process Improvement

SOLUTION

How did you find Girikon?

Online Search

Why did you select Girikon over others?

• High ratings
• Close to my geographic location

How many teammates from Girikon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Girikon have been an outstanding salesforce partner for SDI. They have customised our database to suite our business processes, and taken time to understand the way our business works. They are proactive and supportive and very dilligent in keeping to deadlines. I would recommend them to anyone who would like a reliable salesforce partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved use of salesforce
• Improved collection and and use of data points
• Improved analysis of data

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are:

• Delightful to work with 
• Always delivered on time
• Came up with even better ideas than myself to automate our business processes

What was your primary form of communication with Girikon?

Virtual Meeting

What did you find most impressive or unique about this company?

• Motivation to deliver on time
• Careful with the detail
• Innovative ideas for process improvment

Are there any areas for improvement or something Girikon could have done differently?

• nothing at all. They were perfect in my mind. 

BACKGROUND

Please describe your company and position.

I am the Training & Salesforce Administrator of Australasian Corrosion Association

Describe what your company does in a single sentence.

The Australasian Corrosion Association (ACA) is a leading non-profit organization in Australia and New Zealand, providing accredited training, conferences, and support to combat corrosion across various sectors while promoting sustainability and cost-effectiveness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Girikon Pty Ltd to accomplish?

• Membership Portal with Salesforce

SOLUTION

How did you find Girikon Pty Ltd?

Not sure

Why did you select Girikon Pty Ltd over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Girikon Pty Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To enable our members access to their portal to enable further benefits for tracking their membership and events registered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amount of users that transitioned into becoming member portal users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, always consistently delivered the expected items on time. And were always accommodating and patient whenever we needed further requirements.

What was your primary form of communication with Girikon Pty Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication through each stage of the project development.

Are there any areas for improvement or something Girikon Pty Ltd could have done differently?

Communication style for certain stages. But overall, they had great clarity of communication and met expectations.

BACKGROUND

Please describe your company and position.

I am the VP, Executive Head of Information Technology of masLabor LLC

Describe what your company does in a single sentence.

H2A / B / EB3 visa immigration consulting services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Girikon to accomplish?

• Salesforce CRM
• Salesforce Community
• Salesforce Partner
• Salesforce Azure integration
• Salesforce Sharepoint integration
• Salesforce PARDOT

SOLUTION

How did you find Girikon?

• Referral
• Used in 2 other organizations

Why did you select Girikon over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Girikon were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

CRM Architecture Design, development, testing, deployment and post validation of H2A / B / EB3 visa immigration consulting services for USCIS, DOL and SWA. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Demo on finished product features built using CRM Architecture Design, development, testing, deployment and post validation of H2A / B / EB3 visa immigration consulting services for USCIS, DOL and SWA. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes delivered on time every time for 19 months and 6 applications in production

What was your primary form of communication with Girikon?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Girikon was proactive and responsive.
2. Reliable and dependable
3. Understand the sense of urgency
4. Flexible adaptive resilient, going above and beyond the call of duty,
5. Trust  worthy 

Are there any areas for improvement or something Girikon could have done differently?

Nothing at this moment.