Get Online NOLA

BACKGROUND

Introduce your business and what you do there.

I'm the COO of The Riley Express, a limousine and shuttle service based in New Orleans, Louisiana. We provide private transportation, such as charters and shuttles, to and from the airport and the cruise port.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Get Online NOLA?

We were interested in creating a new website for our business.

SOLUTION

What was the scope of their involvement?

Get Online NOLA has assisted us in creating a website to get more traction for our business. They've helped us with our ideas on how we wanted our website to look, so we regularly brainstorm and discuss some ideas on what could potentially bring more visitors to our site. In addition to designing and developing our website, they've also helped us with advertising and a few other things. For example, they're in charge of running our ads to promote our business.

Initially, we reached out to Get Online NOLA, and they walked us through different ideas, letting us know about things they had seen in the past that could help our business grow. We covered a few aspects, such as marketing and web design, and we also went over the terminology that they thought would be best to highlight on our website regarding the history of our business.

Being a limousine company, we utilize a lot of technologies and systems pertaining to the transportation company. Our website links to third-party websites that we use as part of our business. Therefore, Get Online NOLA has helped us integrate those other websites, allowing us to have a better flow and track things related to our services.

Now, Get Online NOLA takes care of our designs and assists us with our monthly web maintenance. Their team also takes care of any corrections or additions that we need on our website as part of our monthly maintenance.

What is the team composition?

I've been in contact with at least three teammates from Get Online NOLA. The teammate I work with varies depending on the scope of the project at hand. For example, Alex (Director of Digital Solutions & Client Engagement) has been in charge of creating our website. I've also worked directly with Allison (Marketing Manager).

How did you come to work with Get Online NOLA?

We met them at a local networking event in New Orleans. During this event, we met someone from Get Online NOLA's marketing team, exchanged information, and built our relationship from there on.

During that networking event, we met with different marketing agents. However, Get Online NOLA's communication, understanding, awareness, and knowledge were outstanding. They were available to sit down with us, strategize, and let us know what they offered.

How much have you invested with them?

We've spent more than $5,000.

What is the status of this engagement?

We began working with them in April 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement with Get Online NOLA has been 100% successful; we're still utilizing their services. They've been quite helpful, and we look forward to continue working with them in the future.

How did Get Online NOLA perform from a project management standpoint?

Get Online NOLA has been very efficient. Whenever we have questions or last-minute requirements, they've been pretty quick at getting back to us or sending an email. Overall, they've been efficient at helping us and communicating with us.

We've communicated via Zoom and email, and we have each other's phone numbers, so we always text or call each other. We've also collaborated and communicated a lot in person. When I first engaged with them, I was able to grab a coffee with Allison.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Alex has provided us with exceptional service. He has demonstrated efficiency in how quickly his team has been able to create a website for us and implement the third-party integrations required. Overall, he has been amazing in delivering the final products and assisting us along the way.

On the other hand, Allison has been very knowledgeable about what we want to accomplish with our website, ads, and marketing efforts. She has provided excellent service regarding best practices for our marketing and how to get more traffic on our website. Basically, she has helped us expand our business.

Along with them, I want to give a shout-out to Wendy (Owner & Founder) for their exceptional service, performance, and efficiency. We couldn't have created such great products for our website without them.

What did you find most impressive about them?

Get Online NOLA is very personable. Whenever we've met with them, it feels like they're people that my colleague and I have worked with for a very long time. Our relationship doesn't feel transactional; instead, it feels as if we have the camaraderie of a family working together.

Are there any areas they could improve?

I can't think of anything Get Online NOLA could improve on as far as what they've done for my business. They've provided exceptional services and always responded quickly. Even if we send them an email over the weekend, they get back to us over the weekend too.

If anything, I would recommend them to allow themselves some time to rest and enjoy their weekends. If I send an email over the weekend, it's fine if they respond on Monday; they don't have to respond over the weekend as well. Their responsiveness is so good that it seems as if they work 24/7.

Do you have any advice for future clients of theirs?

Be straightforward and aware of what you want from your project with Get Online NOLA. They'll exceed expectations, so you just need to have an idea of what you want.

BACKGROUND

Introduce your business and what you do there.

I'm the business development manager of a commercial furniture dealership.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Get Online NOLA?

We needed a digital marketing company to help us create a stronger online presence.

SOLUTION

What was the scope of their involvement?

We hired Get Online NOLA as a third-party company to assist us with our marketing needs related to social media and newsletter writting. Their team has also helped us redevelop our website, which was a big undertaking. Initially, we had meetings with them to talk about what we did and what we worked on with our customers. We also provided them with information to help them put the pieces together for us, including photographs and articles we had written.

Get Online NOLA has used the assets we initially provided as a guide and reference to create social media posts and new content for our website. We've done a lot of projects over the years, so their team has also used our portfolio information to support their marketing work.

What is the team composition?

We primarily work with Allison (Marketing Manager) and Wendy (Owner & Founder). We've also communicated with a couple more teammates, but we deal with Allison and Wendy regularly.

How did you come to work with Get Online NOLA?

Our principal met them at a networking event a few years ago. We simply followed up when we needed some marketing assistance.

How much have you invested with them?

We've obviously spent thousands of dollars with them, but I'm not sure how much because I don't look at the financial side of the engagement.

What is the status of this engagement?

We started working together in September 2020, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our partnership with Get Online NOLA has positively impacted our business in several ways, such as by allowing us to speak to our customers differently. As for our SMM, they've helped us with many campaigns and newsletters to stay better connected with our customers.

As mentioned, relaunching our website was a big project on which we worked diligently for about a year with Get Online NOLA. Before the project started, we already wanted to work on it, but it was a little overwhelming, and we were extremely busy. Thus, it was hard for us to take the time to focus on it.

However, Get Online NOLA really took the lead in getting the project done, accomplished, and really put together. The new website looks fantastic, works beautifully, and has become a huge marketing tool that we've been able to use. Prior to that, we struggled with our former website, so the change has been great.

In addition, Get Online NOLA helps us create and follow a great social media posting schedule on a daily basis. Their efforts have allowed us to grow our business leads and achieve a great connection with customers.

How did Get Online NOLA perform from a project management standpoint?

Get Online NOLA has been great at delivering on time and on budget. They always take into consideration our timelines and budgets. Although I don't have visibility to the actual budget, Get Online NOLA has always tried to stay within whatever budget my boss is comfortable with paying.

Whenever we work on something that would potentially go outside our budget, they always run it by us first to ensure we approve it. Moreover, they're always willing to work with us to ensure they always stay within our parameters and our scheduling needs.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Both Allison and Wendy have been of huge help to us. I personally deal with Allison more than Wendy, as we've been paired up on a lot of projects. She has been really wonderful to work with. She's highly responsive and helpful, and she has done things in a timely manner.

Moreover, Allison has been a great resource and guide for us. A lot of this work is new to us, so she has helped us understand what we're trying to achieve and how to achieve it. Overall, she has been very professional and just fantastic to work with.

What did you find most impressive about them?

Get Online NOLA is extremely professional, very responsive, and super helpful. Moreover, they do a great job of creating a very specific package for their clients, so it feels like a tailored solution. Their team has really understood our needs and what we've tried to accomplish.

Are there any areas they could improve?

I can't think of anything Get Online NOLA could improve on. We've worked with Get Online NOLA through the COVID-19 pandemic, so there was a lot going on back then. Generally speaking, we've been through a lot together, and we've always been satisfied with their work. We've also gotten to know them very well over the years, so they've become great colleagues and friends in that sense.

Do you have any advice for future clients of theirs?

I highly recommend working with them. Reach out to them and give them an overview of your struggles, needs, and objectives. Get Online NOLA will put together a nice roadmap to accomplish that.

BACKGROUND

Please describe your company and position.

I am the Interior Design of Linda Rosen Interiors

Describe what your company does in a single sentence.

I remodel and design residential projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Get Online NOLA to accomplish?

• To design a user friendly website highlighting my best projects.

SOLUTION

How did you find Get Online NOLA?

Referral

Why did you select Get Online NOLA over others?

Referred to me

How many teammates from Get Online NOLA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired NOLA to design my website. They created a user friendly format showcasing my interior design projects. As well, a color scheme and graphics were incorporated into the site, enhancing the photographs of my projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• I am hired for numerous projects after potential clients look at my website. They find the site easy to navigate and are impressed with the quality of the photography and the testimonials.

What was your primary form of communication with Get Online NOLA?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team, led by Alex J., is amazing. I always, without fail, receive a response to my emails and phone calls within 24 hours. Photos, testimonials, and blogs are uploaded in record speed time. Whenever I ask for a change to be made, Alex and the team are more than happy to honor my request.

What did you find most impressive or unique about this company?

The friendliness of the staff and the quality of their work cannot be beat!

Are there any areas for improvement or something Get Online NOLA could have done differently?

Nope! They're terrific!

BACKGROUND

Introduce your business and what you do there.

I run administrative management at the Notary Shoppe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Get Online NOLA?

I needed assistance with everything online. Our website was cumbersome. I felt that we were losing visitors as soon as they hit our site because it was difficult to navigate. We hired Get Online NOLA to make the website user-friendly.

SOLUTION

What was the scope of their involvement?

Get Online NOLA helped with creative and development side. Their team updated the layout and artistic elements of my site. They also handled advertising on Google, Facebook, and Yelp. Along with those, they redid our logos and print media. Their team also work on in-store media we have.

What is the team composition?

I mainly interface with Wendy (Owner & Founder, Get Online NOLA).

How did you come to work with Get Online NOLA?

I received a glowing recommendation from my IT company.

How much have you invested with them?

We’ve spent between $15,000–$20,000 so far.

What is the status of this engagement?

Our engagement began in February 2018, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re growing fast. I’ve had to redirect myself to allow that growth to happen. Any slowness has been on my end, but everything is running smoothly. We’ve seen a tremendous increase in business. Get Online NOLA helped me institute a text program where users enter a drawing by texting their opinion of the business. It’s been successful with my customers. I get fantastic compliments about the website. When looking at the marketing data from Google and Facebook, it’s clear that our online usage is increasing.

How did Get Online NOLA perform from a project management standpoint?

Wendy and I have similar schedules, so she is available when I am. All planning issues are on me. Their team is excellent at meeting deadlines. We email and have a lot of phone calls.

What did you find most impressive about them?

Get Online NOLA understands how to run a business. Their team is excellent at explaining how things work in detail. They accommodate to the craziest of schedules.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Customers should be able to clearly define their business and what they want to do. Practice verbalizing your goals before you meet with their team.

BACKGROUND

Please describe your company and position.

I am an executive of Ferncliff Industrial Park

Describe what your company does in a single sentence.

We are an industrial park.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Get Online NOLA to accomplish?

• Create informative website telling story of the park

SOLUTION

How did you find Get Online NOLA?

• Online Search
• Referral

Why did you select Get Online NOLA over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Get Online NOLA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ferncliff Industrial Park needed a website that told the history of the park and it's impact to the surrounding area. Main deliverable was a multi-page website that broke down the history of the Industrial Park in an informative and understandable manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A website that met our needs and would be acceptable and approved by board by board members.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a single point of contact and the delivery times were set in advance and met on time. Their team was responsive to our needs and requests for changes.

What was your primary form of communication with Get Online NOLA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Past history of attractive, useful websites, locally owned, and responsive sales team.

Are there any areas for improvement or something Get Online NOLA could have done differently?

I can't think of anything offhand.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Tulane Hillel

Describe what your company does in a single sentence.

We serve as the Jewish community center for Tulane University and Loyola University's student bodies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Get Online NOLA to accomplish?

• Redesign and update our website
• Improve the online calendar

SOLUTION

How did you find Get Online NOLA?

• Referral
• Other

Why did you select Get Online NOLA over others?

• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a complete redesign and update of our website. We also needed to port previous content to the new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Redesigned website, updated modules, an improved and functional calendar, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were incredibly responsive and moved quickly - any hold ups were on our end as we worked to complete tasks only we could do like content creation.

What was your primary form of communication with Get Online NOLA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Alex, our project lead, was so kind, responsive, and really listened to be sure what was produced matched what we wanted.

Are there any areas for improvement or something Get Online NOLA could have done differently?

We are very pleased.

BACKGROUND

Please describe your company and position.

I am the Web Technologies Librarian of the company.

Describe what your company does in a single sentence.

train healthcare professionals in agriculture health and safety topics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Get Online NOLA to accomplish?

• design and implement our website/information hub

SOLUTION

How did you find Get Online NOLA?

Referral

Why did you select Get Online NOLA over others?

Pricing fit our budget, Great culture fit, Referred to me

What was the size of Get Online NOLA’s team?

1 Employee

What was your primary form of communication with Get Online NOLA?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop information hub and website housing the hub from ground up on Wordpress website. Also provided an SEO strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project delivered on time and as discussed. Get Online NOLA also did research for us on various side projects and made recommendations to us based on their expertise and knowledge or our organization culture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Get Onlien NOLA delivered items on time and was excellent at communicating with us. They were responsive and wonderful to collaborate with!

What did you find most impressive or unique about this company?

Get Online NOLA was great at working with us through changes to the final product. They were always professional and communicated with us well!

Are there any areas for improvement or something Get Online NOLA could have done differently?

No complaints! They were great!

BACKGROUND

Please describe your company and position.

I am an Executive at Young's Drycleaning.

Describe what your company does in a single sentence.

3rd generation owned Family operated Drycleaning Business since 1940

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Get Online NOLA to accomplish?

• redo website
• help increase sales and clients for Pick up and delivery

SOLUTION

How did you find Get Online NOLA?

Referral

Why did you select Get Online NOLA over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

What was the size of Get Online NOLA’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ongoing monthly PR work

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales and client increase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Getonline has always been very attentive to our needs. They have always delivered as promised; if not for them, we would've been floundering. I credit them with helping us prosper during Covid and after

What was your primary form of communication with Get Online NOLA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There willingness to work with me and pushing me to stay focused.

Are there any areas for improvement or something Get Online NOLA could have done differently?

not for me