What evidence can you share that demonstrates the impact of the engagement?
Last month, we had a 1,300% increase in web traffic compared to a year ago. Our online traffic changes from month to month, but our percentage has been high every month since they’ve been helping us. The only exception to these improved numbers was when we were changing our entire web process and shut down all our sites. After six months, we returned to our former online traffic rates and our numbers have been improving ever since. They have done a great job with the site and continue to do so.
How did Get Found in Town perform from a project management standpoint?
If you give them a task or new idea to implement, they get the work done. I can call Kyle at 12 o'clock at night, and he'll answer. Usually, the owner of a company doesn't pay as much attention to his clients or customers, so this really sets them apart. He is hands-on and will drive out to me on a monthly basis to check-in and see if he can help with anything or suggest new ideas, which isn’t required of him. He truly goes the extra mile.
If it’s urgent we communicate over the phone. We text for semi-urgent tasks or concerns, and we email to discuss tasks or project needs that aren't crucial. I’ll typically get a response back immediately, so everything has been great with the collaboration so far.
What did you find most impressive about them?
Kyle is extremely strong at coming up with out of the box ideas and constantly strives to accomplish something new and different. He always tries to improve and isn’t satisfied with the status quo, which is why I still work with him.
Are there any areas they could improve?
The work that they do for me doesn’t need to improve in any way. I would guess that if you asked Kyle this question, he would have a list of possible areas for improvement because we all strive to improve somehow.
Do you have any advice for potential customers?
Listen to them and interact with them. Keep an open mind and be receptive to Kyle’s ideas. Sometimes it was difficult for me to agree to a new idea and I resisted change, but I am thankful that he would persuade me to try fresh ideas.