What evidence can you share that demonstrates the impact of the engagement?
Everything is tracked through the operational system and we’ve run into significantly fewer issues than we would on average before our engagement with them. I don’t have too many specific metrics, but I know that my day is a lot less hectic because of the tools they have given us to help automate problem solving and monitoring processes.
How did GenuineBee perform from a project management standpoint?
Their strongest quality is that they are extremely agile as a team. They’re able to shift direction in the middle of a project and have done so several times. We’ve even been calls with them where we thought through a problem only to find out that the goal had completely changed when we finished, and they’ve never had a problem hopping right back on the horse to help us keep making progress.
That agility is crucial to being able to stay on top of all of our project goals and timelines for those goals. It’s always clear that they put our budget and deadlines over any of their teams needs, and that has helped us to maintain an incredibly strong relationship over the years.
What did you find most impressive about them?
Diego always keeps the big picture of our business in mind. Even just this morning, I was asking about the best ways to document things in GitHub, and he helped me to step back from the technical details and make sure that they answer we came up with kept the business question at the center of the solution. That has really been an invaluable piece of the work his company has done for us.
On top of that, you really can’t overestimate just how honest they are. There have been several times where, in a meeting, the decision or recommendation he makes is clearly not in his best interests but is in ours, and we’ve really appreciated that level of dedication and commitment to making the right decisions for us.
There’s one person in particular who has stood out on their dev ops team, and that has made the administration of the project infinitely easier for us. In general, they have people who are good at most aspects of the work they do, but they also have experts in each category so you always know that there’s someone you can go to who will be able to give you an answer no matter what the question is.
Are there any areas they could improve?
Not all of their teammates speak English, but they do a good job of making sure that all of their input is covered through others who can. It hasn’t caused us any real problems but is something that they are continuing to work on as they go forward.
Do you have any advice for potential customers?
It has been such an enjoyable experience that it really sells itself. I don’t think there’s anything in particular that you need to do in order to be successful with them. As long as you know what you want, they will be able to provide it for you.