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Get a real-time quoteB2B customer feedback and NPS programmes: AU / NZ
Genroe is a B2B customer feedback and NPS consultancy based in Sydney, serving mid-market organisations across Australia and New Zealand since 2000.
Genroe builds programmes that tell leadership the one or two things to fix next, so customers stay, spend more and refer. The work covers executive feedback interviews with key accounts, relationship and transactional NPS surveys, performance-importance analysis, and the rollout workshops and governance that keep a programme running.
Genroe is CustomerGauge's exclusive partner for Australia and New Zealand, and has implemented the platform locally for 10 years. A CustomerGauge programme typically goes live in two to three weeks.
Results include AccessPay (financial services), NPS 15 to 53 in two years; Zip Water UK (manufacturing), NPS +2 to +73 in three years; and the launch of CyberCX's CX programme.
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Min project size
$10,000+
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Hourly rate
$200 - $300 / hr
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Employees
2 - 9
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Locations
Sydney, Australia
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Year founded
Founded 2002
1 Locations
- Sydney , Australia
Service Lines
Select Focus Area
- SEO Focus
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Industries
- Business services
- 25%
- Financial services
- 25%
- Information technology
- 25%
- Manufacturing
- 25%
Clients
- Midmarket ($10M - $1B)
- 90%
- Small Business (<$10M)
- 10%
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