GenITeam Solutions

Please describe your company and your position there.

I am the founder of an independent mobile gaming company.

For what projects/services did your company hire GenITeam Solutions, and what were your goals?

I hired GenIteam Solutions to help with the completion of Space Critters. Our goal was to get the game released within the year into the app stores. We approached GenIteam with a completed Game Design Document, 80% Ui Design and 50% of the game art completed. We needed GenIteam to help with the game development. We also needed an Art team to help complete the missing assets.

How did you select GenITeam Solutions and what were the deciding factors?

We choose to work with GenIteam because of their willingness to provide quick turnaround time on completion, and an art team to complete the unfinished art assets. Another factor in selecting GenIteam was their organizational structure and the method of building the game from the ground up.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Space Critters is a fully functional free to play puzzle game. The game needed a built in store, menus, game maps, levels, gameplay, game flow and difficulty scaling. When completed the game would also need three separate versions, iOS, Android, and Amazon.

The first step was to build a fully functional level. We began by building the first level, and making sure the gameplay was functional and that it flowed well. This included animation and special effects.

From there the next process was to build 100 levels and to scale the difficulty. Followed by creating all the required menu's in the game. We finalized the store items, created effects for them, added a pricing scale and tested the items in the game.

The final steps were to fix any bugs and prep for release.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with three people. Chief Gaming Officer of GenITeams, Project Manager, Solution Specialist. The majority of my time was spent coordinating with the Project Manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

GenIteam took our Game Design Document with unfinished art assets and created a fully functional mobile game that is now available on the app stores. In just under two months Space Critters has grown to over 5000 followers on FB. With solid creative direction on our end and GenIteams project management style we were able to work together to build a very fun product that is available world wide.

Describe their project management style, including communication tools and timelines.

GenIteams's project management is very good effective. They receive direction well and implement it in the code within days or on the same day depending on the requirements. Creative direction is relayed to the team and the results are very good. The majority of the communication is done through Skype meetings and emails. GenIteam will coordinate with the client to make sure the meeting schedule will work regardless of time zone.

What did you find most impressive or unique about this company?

What I found most impressive is GenIteam's willingness to work with you on all aspects necessary to reach your goal. The method that they provide the product to the client is very exceptional. They will provide the product in several stages. Each release builds on the last.

Are there any areas for improvement or something they could have done differently?

Sometimes not prioritizing certain aspects of the build and pushing it back to the next release can cause a bad snow ball effect. Where the problem, because it was pushed back creates an even bigger problem down the road. This only leads to more work that the development team will have to fix later because the problem has scaled. If they fix it when necessary it would allow the team to focus it's resources on improving the build. Too much time was lost fixing bugs.

How much have you invested with them?

21,000$

What is the status of this engagement?

It is completed

How did your relationship with the vendor evolve?

The company did an amazing turn-around within 30 days of my written
communication to GenITeam. They mentioned that they took great care of their employees and vendors during pandemic, but I can vouch the results supported their initial words

Delays are unavoidable but GenITeam has strong professionalism to fulfill their commitments.

How did GenITeam Solutions address the challenges that arose?

They fixed the quality issues that was presented to them and helped me launch the game into the web

Describe the impact this engagement has had on your business.

I have managed to launch the game in the web and into the public

How was project management handled?

It was handled professionally by them as they seeked to fix all the issues that was there previously as quickly as possible

Is there anything that the vendor did well or that you would consider a strength?

It's impressive how the team seeks to improve over their previous mistakes and fix the issues.

In what specific areas can they improve?

I don’t have any suggestions for that

What advice do you have for clients with similar needs to yours?

Always seek to work with a great company that can deliver what you need

This review was published on October 27, 2020.

CEO, Game Startup

Entertainment

1-10 Employees

Kuwait

$10,000 to $49,999

Apr. 2020 - Ongoing

Project summary: 

GenITeam Solutions is developing a web-based multi-player strategy game. The team is also creating an iOS and Android mobile app version of the game.

Feedback summary: 

GenITeam Solutions has delivered low-quality work thus far, and they've missed the deadline twice. This has resulted in a loss in revenue and has affected gamers' trust in the business and the game. Although they have strong communication skills, they haven't managed the project well otherwise.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a game startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GenITeam Solutions?

I needed to have a game developed.

SOLUTION

What was the scope of their involvement?

GenITeam Solutions is doing coding and programming for a game. It is for web and mobile, specifically iOS and Android.

The game is a psychological and strategic game. Players attack each other’s pieces, but the identity of the opponent’s pieces is not revealed until after an attack occurs. It’s a multi-player game. GenITeam Solutions has completed three of the five phases for the game.

What is the team composition?

I’ve worked with Maria (SQA) and a lead developer.

How did you come to work with GenITeam Solutions?

I found them on Clutch, along with some other companies. They had some good reviews, so I reached out to them.

How much have you invested with them?

So far, we’ve spent $21,000. There is another $9,000 to be paid upon completion.

What is the status of this engagement?

We began working together around April 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Every time they deliver, there are major quality issues. It takes a long time to get them fixed, as well. There are about 25 people who play these types of games that were planning to be testers. I’ve had to inform them of the delays. 

They’ve lost faith in the game ever being launched. We’ve also lost revenue due to the lack of the game’s ability to be released. I have access to the parts of the project they’ve completed, but not the parts they’re currently working on.

How did GenITeam Solutions perform from a project management standpoint?

We communicate via email and Skype, both chat and call. We have spoken by phone several times, and they refuse to give a deadline and have quit communicating altogether now.

I sent pictures of issues via Docs. They're not good at meeting deadlines at all. They have missed the deadline twice now; the project was supposed to be finished by the end of August. 

What did you find most impressive about them?

GenITeam Solutions was willing to communicate outside business hours. 

Are there any areas they could improve?

They have major quality and deadline issues. I am in the process of contacting a lawyer so that I can have everything they’re still working on and get another vendor to finish the project.

Do you have any advice for potential customers?

Include any penalties for delays in the contract to protect yourself and give them an incentive to finish on time.

Star Ratings

Overall rating: 2

Quality: 1

Schedule: 2

Cost: 4

Willing to refer: 1

Please describe your company and your position there.

n2y is an Ed Tech SaaS company that develops solutions to support individuals with unique learning needs. Alli Vice, Vice President of Product

For what projects/services did your company hire GenITeam Solutions?

We partner with GenITeam to build our interactive Educational Gaming offering, L3 Skills.

What were your goals for this project?

Our ongoing goal is to provide engaging and accessible skills-based practice activities in the areas of ELA, Math, Reading, Life skills and Fine Motor.

How did you select this vendor?

We vet all vendors using a variety of tools, exercises, and interviews.

Describe the project and the services they provided in detail.

GenITeam developed games in unity. The project began with game concepts (scripts) and artwork. GenITeam then builds interactive educational games based on the scripts. The games vary in visuals, play, and subject. GenITeam also builds in back office capabilities to update content and accessibility such as closed captioning and keyboard/scanning. Each game is built using our tested product development process and games are QAed by both GenITeam and n2y.

What was the team composition?

The team comprised of a GenITeam team lead and several developers. They work with our development team lead and QA team to complete each project.

Can you share any information that demonstrates the impact that this project has had on your business?

Our solution was developed and launched in 3 months and is doing well. We continue to work with GenITeam to make new games that are released throughout the school year. Teachers love it and students are engaged and acquiring new skills while having fun.

How was project management arranged and how effective was it?

GenITeam holds weekly meetings to update the status of projects and works diligently to meet all deadlines. We enjoy working with them, they are efficient and effective.

What did you find most impressive about this company?

GenITeam Solutions is dedicated to meeting deadlines and accommodating our needs. They are extremely quick to respond and our teams work well together.

Are there any areas for improvement?

None at this time. They are quick to respond, quick to find options if needed and always willing to work with us to get the best results.

Please describe your company and your position there.

I am the owner of an independent comic book and video studio. We create diverse, original content featuring characters from all walks of life.

For what projects/services did your company hire GenITeam Solutions?

GenITeam was hired to develop a 16-bit choose-your-own-adventure video game with a retro beat-em-up theme. It would be a demo adaption of one of our comic book series.

What were your goals for this project?

Our goal was to produce a playable demo version of the game. It would encapsulate all the core gameplay and story elements of the full game experience.

How did you select this vendor?

I selected this vendor based on extensive research of other comparable vendors, the strength of GenITeam Solutions’ existing catalog of titles, and their transparent communication.

Describe the project and the services they provided in detail.

GenITeam developed the game based on my design and direction. The team was extremely helpful and adept at translating my design vision for the game into empirical game development. 

What was the team composition?

The team consisted of the video game development team, the project manager, and the company representative. 

My communications regarding finances and scheduling were handled by the company representative, and my communications regarding the game development were discussed with the project manager. This process was very organized and streamlined.

Can you share any information that demonstrates the impact that this project has had on your business?

The playable demo was an invaluable resource to help solicit funding for the completion of the full game. The demo captures all the core elements of gameplay, strategy, and AI necessary to give investors a concrete vision of the full experience. GenITeam Solutions developed a product that far exceeded my highest expectation.

How was project management arranged and how effective was it?

Project management was arranged by providing me with a written timetable containing task milestones at the start of the project. This process effectively communicated the estimated schedule. They were patient, flexible, and highly knowledgable throughout the process.

What did you find most impressive about this company?

The most impressive aspect was the timely, accessible, and dependable communication I received. All my suggestions, questions, and issues were uniformly addressed in a timely and professional manner.

Are there any areas for improvement?

There are no areas of improvement.

Please describe your company and your position there.

I’m the director of research and development at Full Swing Simulators. We provide a golf simulation experience where the player can use real golf balls and real golf clubs to play golf.

For what projects/services did your company hire GenITeam Solutions?

We had a custom request from a client for an HTML5 game to promote a charitable challenge.

What were your goals for this project?

Our goal was to create a fun HTML5 game to supplement the simulator experience. In particular, players can participate in the challenge of driving the ball around the world for a charity cause.

How did you select this vendor?

I found GenITeam Solutions online. The selection was based on a phone conversation. I knew they could deliver our request based on their experience and previous involvement in HTML5 games.

Describe the project and the services they provided in detail.

We needed a 2D/3D game that is an extension of the simulator experience. The user can play golf on their mobile device, tablet, PC, or Mac without downloading an app. The goal was to be a quick download, collect user information, and share the experience.

What was the team composition?

My interaction with the vendor was through their management team. We required knowledge of HTML5, art, game physics, and server-side programming. They assured me they had all the required expertise.

Can you share any information that demonstrates the impact that this project has had on your business?

The desired result was achieved. We’ve supplemented our reach on this project with the help of the GenITeam Solutions team.

How was project management arranged and how effective was it?

My interaction with GenITeam Solutions is through two contacts. One contact handles the business portion, while the other part handles the technical interaction. This makes it very easy to have one point of communication. The ideas and requirements are very well managed with an amazing turnaround. 

What did you find most impressive about this company?

GenITeam Solutions is highly professional. The team provides quick responses and demonstrates knowledge of their field.

Are there any areas for improvement?

No, we’re very pleased with the results. We have no complaints of any kind.