Results Driven Digital Marketing Agency

Genie Crawl is all about results. As a boutique Digital Marketing Agency, what we do isn't just tech. Its digital craftsmanship designed with your business needs in mind. Our small but dedicated team works synergistically to bring out the best in some of the industry's most talented and creative individuals.

 

With more than five years' experience in the industry, we've been around long enough to understand exactly what we're doing, without the burden of hanging onto antiquated and outdated methods and software. Our portfolio speaks for itself, showcasing some of the UK's top grossing sites and the ultimate in form and function on the web.

 

We offer results. But we also know you don't want to be tied down to a contract that you're not sure is going to fly, or that you're going to regret three months down the line. We want you to be completely comfortable using our services, never worrying about what might come around the corner. That's why we work on a month-to-month basis and you never pay for more than you get.

 

We understand that not every business has a hidden fortune to spend on digital marketing, even if it does offer a superb return on investment. That's why we've crafted a range of affordable pricing plans to suit all budgets. No matter which plan you choose, you can be assured you'll be getting digital marketing input from the industry's best.

 
$1,000+
 
$25 - $49 / hr
 
2 - 9
 Founded
2018
Show all +
Twickenham, United Kingdom
headquarters
  • 120-122 High Street, Whitton
    Twickenham, LND TW2 7LL
    United Kingdom

Portfolio

Key clients: 

Subway, Papa Johns, Craig McConnon, Liza Jandolf, Racing Odds and The Snooker Gym

Reviews

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Web Design & SEO for Tree-Trimming Service

"They always have a quick response time in getting back to me."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2019 - Ongoing
Project summary: 

GenieCrawl redesigned a website and provided SEO services for a tree-trimming service. The team created a more modern website to increase search rankings and lead generation.

The Reviewer
 
1-10 Employees
 
Aberdeen, Scotland
Stephen Gowans
Director, SG Tree Service
 
Verified
The Review
Feedback summary: 

The new site has received positive feedback internally and has led to an increase in traffic and leads. GenieCrawl works to ensure both teams are on the same page and at the same level of understanding. The team is organized, hard-working, and creative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

As owner of SG Tree Services we offer all aspects of tree and hedge maintenance with our specialised team of arb personnel. We are located in Alford, Aberdeenshire where there is a wide and dynamic range of work that we cater for from residential to commercial projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GenieCrawl?

I required website design and SEO to be undertaken.

What were your goals for this project?

The goals for the project were to get my website found more easily through the most popular search engine results. Ultimately I wanted my website to be at the top of the search list.

SOLUTION

How did you select this vendor?

I selected GenieCrawl after a colleague gave me some good pointers and recommended them and also after I carried out a background search online.

Describe the project and the services they provided in detail.

After understanding my objectives and where I am in business. GenieCrawl guided me through a bespoke package suited to my business and customer base. My website was very basic to be honest so on discussion with GenieCrawl I decided to have their designers create a new modern website. I was not disappointed as the website was very professional from the outset. This then allowed the GenieCrawl team to easily create the links to manage the SEO process and boost my search rankings.

What was the team composition?

To me the team composition is simple as I was allocated an account manager, Brett Miller, who was always at the end of the phone to assist me. Brett then allocated the work to his team of website designers and SEO programmers who arranged the website.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Although this is very early stages of my business project, ie weeks, I am having very positive feedback from colleagues. The website is already beginning to rank highly in the search rankings and I am gaining some good positive leads. My previous website had be going for months and achieved next to nothing.

How was project management arranged and how effective was it?

The project management was through my assigned account manager, Brett. As Brett was my single point of contact he was not only a familiar voice to get to know but we discussed what I wanted in non technical terms and he relayed this information to his technical team. This worked very effectively for me.

What did you find most impressive about this company?

Over and above the quality website and layout. They always have a quick response time in getting back to me.

Are there any areas for improvement?

So far I cannot find any areas where GenieCrawl can improve their Service.

5.0
Overall Score I am hard to please but overall the process has been a breeze thanks to the entire GenieCrawl team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The scheduling was excellent as everything was completed so quickly and on time.
  • 5.0 Cost
    Value / within estimates
    I researched a few companies and GenieCrawl's approach to offer a Bespoke service helped to reduce the costs but remain 100% effective./
  • 5.0 Quality
    Service & deliverables
    Professional website and excellent team.
  • 5.0 NPS
    Willing to refer
    I cannot fault GenieCrawl with their approach and dedication to my cause. It's as if they are one of my employees.

SEO for Immigration Law Firm

"I feel like our company means something to them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

GenieCrawl provided SEO services for an immigration law firm. The team set up and tracked target keywords to increase the client's search ranking.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Senior Associate, Immigration Law Firm
 
Verified
The Review
Feedback summary: 

Within six months, the internal team saw a consistent and measurable improvement, including an increase in leads. GenieCrawl establishes a smooth workflow to ensure an effective relationship between teams. Proactive and communicative, the team invests in the client's success.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a team of solicitors based in the London Borough of Ealing. We specialise in immigration and property law but can advise on other law issues too. I am a Senior Associate at the firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GenieCrawl?

We hired GenieCrawl to help us with the online visibility of our website. We wanted to reach out to a wider audience and get more enquiries to the website. GenieCrawl currently work with us on brand optimisation as well as search engine optimisation for our website. We are also in discussions with them redesigning our current website too.

What were your goals for this project?

We were looking to get more online exposure to our firm. A lot of our business is referral and word of mouth, but we were now looking to generate online leads and enquiries. We were looking to appeal to a new market that we had never targeted before.

SOLUTION

How did you select this vendor?

We spoke to a few companies and narrowed our final selection down to two companies of which GenieCrawl was one of them. The reason why we chose them as our Internet Partner was that we liked their personal service and detailed strategic approach. They also presented some case studies of other companies in the same sector as us which gave us confidence that they knew our industry and knew how to approach it.

Describe the project in detail.

As we are not internet savvy, we wanted an online partner to bring our online business into the 21st century. We wanted to attract a new wave of online customers. The project with GenieCrawl was to promote our brand and push our website higher up the search engines for targeted keyphrases that we agreed upon. We also agreed to track these keyphrases and the traffic on a monthly basis to measure performance.

What was the team composition?

We worked closely with our account manager who would assign the work to the rest of the team. We have spoken to the designer a couple of times and also the developer who has made changes to our website. I normally get a call once a month from my account manager with a run down on how we are doing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 6 months of working with them, we have started to see more and more online generated leads and this is more than we have seen up until now. Up until working with GenieCrawl, we had only received a handful of leads in a number of years. Since partnering up with them, we are now seeing high quality leads which are converting.

How effective was the workflow between your team and theirs?

It has been really smooth working with them. They always chase me up if they need anything and I find them always being proactive. As I am very busy, I often miss emails, but they chase me up and I am happy to oblige as i know in the ling term, I will see the benefits

What did you find most impressive about this company?

I feel like our company means something to them. They know how to make a customer feel wanted and they offer a personal service that makes you feel valued. I like how they constantly strive to better the results each month and how they are always looking for areas to improve.

Are there any areas for improvement?

We wanted them to optimise another business we had in another language and I found out that their team only optimises English websites. If they were to have some multi lingual staff, I definitely feel that would be an asset to them.

5.0
Overall Score Very happy with all their efforts
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Always on time and organised.
  • 5.0 Cost
    Value / within estimates
    Very affordable and great value for money.
  • 5.0 Quality
    Service & deliverables
    Top quality hands down
  • 5.0 NPS
    Willing to refer
    I will recommend them to others.

Web Development for Event Planning Platform

"I appreciated their attention to detail and communication throughout the entire project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Sept. 2019 - Ongoing
Project summary: 

GenieCrawl developed a website for an event planning platform. The team built and designed the WordPress site and will provide SEO in the future.

The Reviewer
 
1-10 Employees
 
Maracineni, Romania
Co-founder, Event Planning Platform
 
Verified
The Review
Feedback summary: 

The website is modern and streamlined, exceeding the expectations of the internal team. GenieCrawl is communicative and responsive, facilitating a smooth project management process. The team is attentive and knowledgeable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Me and my partner own this company where you hire a 360 platform for wedding and other events.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GenieCrawl?

I hired GenieCrawl for designing and building us the website. We plan to use them for SEO as soon we have the company up and running.

What were your goals for this project?

We were looking for a clean website with lots of images and videos that can show our customers how the Spin360 platform is working. We also wanted to someone to shoot and create a video for us.

SOLUTION

How did you select this vendor?

The vendor have been recommended for us by a friend who used them for another project.

Describe the project and the services they provided in detail.

Main project was to design the custom website. They created some options for us in Photoshop, we choose the best one we liked, then we asked to build the website in a way that we could have access for editing the pages, and for this they gave us an advice to use Wordpress, a platform were we also receive some trainings.

What was the team composition?

Throughout the project we used to speak with Tony Andrews, who we found a very lovely person to deal with, he also assisted as with great advices throughout entire project and was fast responding to our requirements.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website is finished, is looking very good, clean, modern. Is impressive that we manage to have now a website better then we really expected. We also got some very good comments from friend, who like the website very much.

How was project management arranged and how effective was it?

Project management was very effective, we discussed at the the beginning that we wanted this project completed fast and was completed within 4 weeks. We were communicating with Tony Andrews each day and he was very fast responding to our demands.

What did you find most impressive about this company?

I appreciated their attention to detail and communication throughout the entire project.

Are there any areas for improvement?

I was a bit concern that they were english and I was romanian, but we manage to communicate well, and using Wordpress was amazing because we could replace and upload our romanian content very easily.

5.0
Overall Score Best company I ever used to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Completed earlier then expected.
  • 5.0 Cost
    Value / within estimates
    I found the work they did for us was affordable.
  • 5.0 Quality
    Service & deliverables
    Amazing.
  • 5.0 NPS
    Willing to refer
    I would refer them to all my friends.

Online Advertising for Family Law Firm

"I was hugely impressed with all that I worked with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2018 - Ongoing
Project summary: 

GenieCrawl was hired to create an SEO campaign for a family law firm that wanted to increase their brand exposure and improve their search rankings. 

The Reviewer
 
11-50 Employees
 
Perth, Australia
Director, Family Law Firm
 
Verified
The Review
Feedback summary: 

Google rankings and online traffic improved with the help of GenieCrawl. They're communicative and prompt, working hard to address their clients' concerns. Their skilled expertise was noteworthy. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The company is a Family Law Firm based in Western Australia, and I am one of the Directors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GenieCrawl?

We hired GenieCrawl to assist us with our SEO campaign. Our past experiences were not great, and we were keen to find a genuine, honest company who would work hard and deliver our goals.

What were your goals for this project?

Our goals were to improve our search engine rankings, as well as our organic web traffic received online. We also wanted to increase our brand exposure.

SOLUTION

How did you select this vendor?

We interviewed a number of vendors, who were experienced within the Internet Marketing space. GenieCrawl was by the most competent vendor, were patient with us to answer our many questions, and did not pressure us into a long term contract.

Describe the project in detail.

To begin with, they gave us a detailed report with our current rankings in Google so we could see the actual progress each month from the starting point. They provided 2 "on page" reports each month, and they did a lot of link building activities. We were also advised on new pages which needed to be created, with content that should be written. Every month we receive a full summary of the work that has been done, and the progress that has been made. The project remains ongoing.

What was the team composition?

I mostly dealt with my account manager Brett Miller, who I found very easy to work with. I also dealt with the writer, who was writing our articles and press releases, as well as the Sales rep who we initially signed up with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since working with GenieCrawl, we have noticed a significant improvement in our Google rankings and online traffic, as well as improved brand exposure.

How effective was the workflow between your team and theirs?

Our communications with GenieCrawl were mostly via telephone and email. I found my account manager very prompt at getting back to me, and always answering any of my concerns.

What did you find most impressive about this company?

I was hugely impressed with all that I worked with. Their knowledge and attention to detail was second to none, and I always feel like I'm a valued customer, and not just another number. Compared to my previous experiences, this has been hugely different and positive.

Are there any areas for improvement?

We are based in Western Australia, so there have been times when the 8 hours time difference has been a little bit frustrating. In their defence, they always respond to emails really quickly, and with detailed, personalised responses.

5.0
Overall Score 5 out of 5
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Very good.
  • 5.0 Cost
    Value / within estimates
    Extremely competitive and good value for money.
  • 5.0 Quality
    Service & deliverables
    Very happy with all the work to date.
  • 5.0 NPS
    Willing to refer
    I already have!

New Website & SEO for DJ Company

"I'm not very technically minded so I leave most of the details and decisions in their capable hands."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2017 - Ongoing
Project summary: 

Genie Crawl developed an informational website to boost overall brand awareness. They also provide ongoing SEO services, focusing on organic Google search results.

The Reviewer
 
2 - 10 Employees
 
London, United Kingdom
PR Manager, DJ Company
 
Verified
The Review
Feedback summary: 

Customer feedback has been very positive, and search rankings have improved markedly since the engagement began. Genie Crawl's responsiveness and ability to deliver according to specifications makes them a valuable partner. They also offer useful tactical advice that is subsequently implemented.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm the PR manager for a DJ business. We cater all type of events, weddings, and parties across the UK. We also do lighting services, bubbles, and smoke machines.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Genie Crawl? 

Our biggest challenge was to grow our brand through a new website and an improved presence on Google.

SOLUTION

What was the scope of their involvement? 

Genie Crawl did everything for us. We described what we wanted and they created a website from scratch. The site features information about the company and the brand. They also provide extensive SEO services, focusing on organic search results. The target audience is potential customers who type in our name in Google. 

What is the team composition? 

We had one main contact at the beginning of the engagement. Since January, we primarily deal with a second person. 

How did you come to work with Genie Crawl? 

I got a lot of feedback from other companies. Someone recommended Genie Crawl to me and so I got in contact with them. 

How much have you invested with them?

We’ve spent between $100,000–$250,000 in total. 

What is the status of this engagement? 

Work began in November 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We've had a lot of positive feedback. Customers are very satisfied with the new site. They’re able to use the website extremely efficiently. Genie Crawl has helped us create an online presence and get on the first page of search results. I'm not very technically minded so I leave most of the details and decisions in their capable hands.

How did Genie Crawl perform from a project management standpoint? 

Genie Crawl’s team is fantastic. We mostly communicate using phone and email. They do a good job of keeping me up to date with reports on our Google analytics. 

What did you find most impressive about them? 

They're so friendly and easy to talk to, even for someone not fluent in technical speak. Genie Crawl’s communication skills are great. They meet my expectations and always do what I ask them to do. 

Are there any areas they could improve?

No. There’s nothing for them to improve.  

Do you have any advice for potential customers? 

Have an idea of what you want. Genie Crawl is very good at what they do. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d definitely recommend them to other companies.

Web Development for Tourism Company

"The website is attractive and modern looking."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

Genie Crawl updated and added features to a tourism website. They revamped the UI of the site and added both an admin interface and a new client portal. The team provides ongoing maintenance and support.

The Reviewer
 
1-10 Employees
 
Herceg Novi, Montenegro
Co-Owner, Tourism Company
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the visual elements and functionality of the site. Genie Crawl leverages a popular communication tool to successfully mitigate a language barrier. Customers can expect a responsive, dedicated, and accommodating partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m one of the owners of a tourism website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Genie Crawl?

We had an old website that wasn’t mobile-friendly and needed SEO. We hired Genie Crawl to redesign, reorganize, and update our site.

What were your goals for this project?

Our main goal is to become one of the best tourism portals in the Balkans.

SOLUTION

How did you select this vendor?

I was referred to Genie Crawl by someone who had previously worked with them. I spoke with them over Skype, and even though English is my second language, I felt very at ease with them. I chose them because I was comfortable with them and didn’t foresee us having any issues.

Describe the project and the services they provided in detail.

Genie Crawl came in and made changes to my website. They improved the look and feel of the site, as well as the admin area. The team updated the admin side of my site to let me easily upload all my content.

When they finished the admin area, they added random content for me and showed me how to edit my uploads and make changes to the site. The team also built an interface that lets potential customers see the properties that interest them.

What was the team composition?

I’ve communicated directly with a single point of contact since the beginning. All of our communication has been via email or Skype, and he is very responsive.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website is attractive and modern looking. It also has every feature that I wanted. I can now make changes to my site through the admin portal, and new customers can follow up with inquiries by logging into the client area.

I’m planning to add another feature that will let tourist destinations upload their properties directly, rather than emailing us. The next stage of the project will be SEO, and I’m excited to see how they’ll further improve my site.  

How was project management arranged and how effective was it?

Everything goes through my project manager. He’s excellent.

What did you find most impressive about this company?

I’m glad that we use Skype instead of phone calls. English isn’t my first language, so Skype is typically easier for me. I also appreciate how Skype records our messages during each call.

I also like how fast my project manager responds to me. I can message him at any hour of the day, and he’ll get back to me. He seems to be as eager as I am about completing the project.

Are there any areas for improvement?

Our biggest challenge is the language barrier, but we’ve been able to solve that using Skype. There isn’t a lot that they need to improve. I’m very happy with how Genie Crawl has performed.

5.0
Overall Score In my opinion, they're the best.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're available at any time during working days.
  • 5.0 Cost
    Value / within estimates
    I've spent roughly $30,000.
  • 5.0 Quality
    Service & deliverables
    I've seen increased traffic to my site.
  • 5.0 NPS
    Willing to refer
    When it comes to choosing a vendor, it's important to trust your instincts. I did when I chose GenieCrawl, and they've been a great partner.

Web Development for Site Members Area

"We’re happy that Genie Crawl was referred to us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. - May 2019
Project summary: 

Genie Crawl was hired to develop a user-friendly members’ area for a platform. Their team performed front– and backend development through updating and adding features. They also automated daily processes.

The Reviewer
 
1 - 10 Employees
 
London, United Kingdom
Owner, Financial Advisory Service
 
Verified
The Review
Feedback summary: 

Genie Crawl met expectations, delivering a quality product and service. Their transparency was noteworthy. The team’s customer service and solutions perspective supplemented the idea for continued engagement. Expect a responsive and efficient team.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I started a small business to share my insights into the market and trading strategies for others to see what I do. I have a trend-following system where I stay in certain trades over the long term, as opposed to day trading. The idea is that three out of ten trades typically win. When we win, we tend to make much more than we normally would. The goal is to ride a trend as much as possible to receive a profit.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Genie Crawl?

I wanted to develop the members’ area of the website. While it had been built in 2014 and had a nice frontend, I wanted Genie Crawl to make it more user-friendly.

SOLUTION

What was the scope of their involvement?

Genie Crawl provided front– and backend development for my website. Their team used a number of processes to obtain information and architect a solution. Most of the work involved updating the members’ area and adding more features through illustrating results, creating dashboards, and optimizing page loading times.

I also wanted their team to develop a few scripts that I could then use to automate my day work. I go through different markets each day, trying to identify trends manually. Genie Crawl built a few scripts to have this process automated.

What is the team composition?

For the most part, I worked with a single project manager. They rotated two–three developers for my project. I was partially involved in selecting the resources.

How did you come to work with Genie Crawl?

It was through word of mouth from someone in our team who’d worked with them before. Based on the referral, their price, and their previous work, we selected Genie Crawl. We went through a normal tendering process.

How much have you invested with them?

We invested between $10,000–$25,000.

What is the status of this engagement?

I started working with Genie Crawl in April 2019, and the current phase has been completed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Generally speaking, I’m happy. The automation process saved me a few hours each day. The project will likely extend into the future. It was frustrating to request changes over the weekend because they don’t work during those hours. From a customer service, product, and solution perspective, I have no complaints. We’re also thinking of hiring them for SEO.

How did Genie Crawl perform from a project management standpoint?

Their team is efficient and transparent. We were in regular contact, as necessary. Whenever I raised a question, someone responded relatively quickly. We mainly communicated through email and phone calls. I believe they’re using LinQ as well.

What did you find most impressive about them?

I’m impressed with the project management aspect. The level of planning ensured that needs and expectations were being met throughout the project. All of our requirements were captured, and I was impressed with how they addressed issues.

Are there any areas they could improve?

No. We’re happy that Genie Crawl was referred to us.

Do you have any advice for future clients of theirs?

We’re looking at working with them again. Genie Crawl made the site more user-friendly, automated the process for looking at markets, and made my life easier. The idea now is to grow the business and bring Genie Crawl onboard for SEO. Given that success, I’d recommend other people do the same.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    People always want to pay less, but we’re happy with the value for money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development and Design for Video Company

"They were very nice about following up and were willing to work around our preferences."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Ongoing
Project summary: 

Genie Crawl designed and developed a single-page Wordpress website. The team provides ongoing maintenance and updates.

The Reviewer
 
1-10 Employees
 
South Africa
Owner, Video Production Company
 
Verified
The Review
Feedback summary: 

Genie Crawl delivered a beautifully designed website within a short timeframe. The team is always accessible and frequently reaches out to offer further assistance. Customers can expect a flexible and professional partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a co-owner of a small video production company. We create videos for a variety of different clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Genie Crawl?

We hired Genie Crawl to build a basic Wordpress website for us. Our team decided on a Wordpress site after being told that they were easy to use and had many possible features.

Our goal was to have a small, one-page site that gave potential clients information about our firm and the services that we provide. We needed a partner with web development expertise, because, at the time, we weren’t reaching customers through the Internet.

SOLUTION

What was the scope of their involvement?

Genie Crawl designed and developed a Wordpress site for us. They spent a significant amount of time on the design phase. Now that they've finished the website, we’re planning to move to the next phase, which will be SEO services.

What is the team composition?

When I first began working with Genie Crawl, there was one person who served as my main point of contact. Eventually, they passed this responsibility onto another gentleman.

Our new project manager talks to us frequently on Skype. He’s also proactive about addressing issues, offering his help, and making suggestions.

How did you come to work with Genie Crawl?

One of my colleagues had worked with Genie Crawl in the past. She advised us to partner with them because she’d had a great experience working with them.

How much have you invested with them?

We’ve spent about $15,000. We’re planning to pay around $500 per month for continued maintenance and updates.

What is the status of this engagement?

We started on the current project about two months ago, in March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re impressed by their work and happy with what they’ve done.

How did Genie Crawl perform from a project management standpoint?

They communicate with us all the time, primarily through Skype and email. This is very important, because poor communication has been a source of frustration for me during projects with other vendors.

Unlike our past partners, Genie Crawl is very attentive and responsive. They’re always checking with us to see if we need anything.

What did you find most impressive about them?

They’re very accommodating. At one point, Genie Crawl reached out to get pictures of our team for the site, and we decided against doing so because we wanted to retain a certain level of anonymity. They were very nice about following up and were willing to work around our preferences. The team ended up using custom images for that part of the site.

We get along well with the team from Genie Crawl. We’re also confident in their capabilities and like the way they’ve handled our project. They’re always on time and offer assistance when necessary. They’re also quick to follow up without bothering us. I would say that they’re a professional company.  

Are there any areas they could improve?

I wasn’t expecting them to tell us that they needed our pictures, but that’s a negligible detail.

5.0
Overall Score I’m very impressed by their work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The project management has been really good.
  • 5.0 Cost
    Value / within estimates
    I don’t think they’re expensive. I’m happy with their prices and feel that they’re quite reasonable.
  • 5.0 Quality
    Service & deliverables
    The website is beautiful.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them. My experience with Genie Crawl has been fantastic, and I would have no problem referring them elsewhere.

Web Development and SEO for an Entertainment Company

"Genie Crawl gives me what I want, it works, and actually delivers good results."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - 2018
Project summary: 

Genie Crawl developed two WordPress websites. They now handle SEO services to improve page rank and online sales.

The Reviewer
 
United Kingdom
Director, Entertainment Company
 
Verified
The Review
Feedback summary: 

Inbound leads and sales have increased markedly since the engagement began. Genie Crawl's understanding of digital technologies helps them respond to any inquiries or technical concerns that arise. While there are some minor communication delays, efficiency and quality of work generally win the day.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm the director of a video spokesperson website, as well as a health and nutrition website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Genie Crawl? 

I needed help getting online. I didn't have a website for either business. In terms of an online presence, I wanted to be on the first page of results in my search category.

SOLUTION

What was the scope of their involvement? 

Genie Crawl developed, designed, and built both websites. They made them user-friendly and mobile optimized. I believe they’re WordPress sites but I’m not completely sure. They also provide SEO services in order to improve my search rankings, inquiries, and sales. 

What is the team composition?

I mainly work with the director who oversees the work. There’s one other person who works on my projects.

How did you come to work with Genie Crawl? 

Somebody I know used Genie Crawl and suggested I talk to them. The director got what I wanted without me having to explain. That was the main factor because I don't understand all the technical details, but I knew what I wanted. 

How much have you invested with them?

I’ve spent £30,000 (approximately $38,000 USD) in total.

What is the status of this engagement? 

They began work on the first site in December 2017, and the second site in December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Both sites are live and Genie Crawl continues to support SEO. They finished each site in around two months. I’m really happy with their work. Because of them, I’m online and on the top page of search results. I get loads of inquiries and I'm making enough money to cover their cost, plus extra. The engagement has been totally worth it for me. 

How did Genie Crawl perform from a project management standpoint? 

Their team performs very well. Genie Crawl gives me what I want, it works, and actually delivers good results. We mainly communicate by phone and email. We didn't speak often because they take care of everything. I check in if there are little things I want to confirm. I have to book an appointment if I want to speak with them on the phone. They’re good about sending PDF reports and following up by email to see if I'm happy with the update. 

What did you find most impressive about them? 

Genie Crawl actually puts into action what they say they’re going to do, which is rare. 

Are there any areas they could improve? 

No, not really. Once or twice I’ve found it difficult to get hold of them. I might have to wait a couple of days to book an appointment, so perhaps they need more staff to handle calls.

Do you have any advice for potential customers? 

Genie Crawl is quite good at what they do, so that’s the main thing you need to know. I think it's worth giving them a call because they deliver solid results.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very responsive.
  • 5.0 Cost
    Value / within estimates
    I've made much more than I spent.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d definitely refer them.

Website Update and SEO for Family Business

"It was easy to discuss things with them, and I always knew what to expect."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2019 - Ongoing
Project summary: 

Genie Crawl provides web development and SEO services for a family-owned business. The team delivers ongoing maintenance of a site that they recently updated.

The Reviewer
 
1-10
 
Ukraine
Owner, Roofing Company
 
Verified
The Review
Feedback summary: 

Genie Crawl’s website enhancements both increased efficiency and lowered costs. Responsive and timely, the team reached out quickly whenever issues arose. By setting clear expectations and following a structured process, Genie Crawl met every deadline while remaining positive and engaged.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a family-owned roofing business. I help my husband manage the business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Genie Crawl?

Our website was made a long time ago, and the style was very outdated. We had no backend editing functionalities, so we were working with a developer on product changes and metatags. We were being charged an hourly rate, and it was costing us quite a lot of money. We finally decided to hire Genie Crawl to make some changes to our website.

SOLUTION

What was the scope of their involvement?

Genie Crawl redeveloped our site, and they’re currently providing SEO services. They maintained the site’s existing URL structure so that we could keep our Google ranking.

What is the team composition?

There’s a project manager who serves as my main point of contact. I discussed pricing with him in the beginning. Genie Crawl has also assigned a single developer to our project.

How did you come to work with Genie Crawl?

We searched for development companies and ended up shortlisting a few. My husband knew someone at Genie Crawl and decided to reach out to him. We had a good consultation with them, and they seemed to understand our requirements. We decided to go with them instead of the other vendors.

How much have you invested with them?

Our first contract was €50,000 (approximately $56,500 USD).

What is the status of this engagement?

We started working with Genie Crawl in February 2019. They’ve fulfilled our main goal, and we’ve made a contract with them for ongoing improvements. We’ve decided to rebuild the site using WordPress, but they haven’t started on that yet.

Genie Crawl is continuing to provide website support and SEO changes. I believe we’ll continue working with them for at least another year. We have quite a few tasks planned.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m now able to make edits and view analytics on the backend of our site. This saves me a lot of time. I no longer need to ask anyone else for help when I need to make a quick update to an image, a page title, or a description. Genie Crawl ended up delivering additional requirements that we didn’t discuss in the beginning.

How did Genie Crawl perform from a project management standpoint?

It was easy to get answers to our requests, and they did everything on time. I don’t know how they work within their company, but it was a comfortable process for us as the client. I sent them requests, and they would quickly respond with either a solution to the problem or a deadline for when it would be fixed. They met all of the deadlines that they set.

What did you find most impressive about them?

Their team spirit was excellent, and I liked how they organized their processes. It was easy to discuss things with them, and I always knew what to expect. Also, we asked them for additional changes, and they didn’t increase our bill. It’s always a pleasure when someone does extra work for us.

Are there any areas they could improve?

It’s hard for me to say.

Do you have any advice for future clients of theirs?

Genie Crawl has an experienced team, and they like what they do. I don’t think clients should worry about the results.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They saved us a lot of money, and they weren’t too expensive compared to other companies.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer