Geeks

What evidence can you share that demonstrates the impact of the engagement?

We’re a platform-based business, so we wouldn’t exist without their support. They’ve allowed us to go from an unknown startup to a company with nearly 7.5% of the market share within a five-year period. The platform itself is reliable, and we’ve had virtually no downtime. Not to mention, it has a very low error rate. Any bugs that we’ve missed in testing have been minor and relatively easy to fix.

How did Geeks perform from a project management standpoint?

We work in a very agile marketplace, so we use an agile methodology. They’ve remained flexible in their approach, adapting well to our processes. In terms of tracking, they keep backlogs of all user stories produced in sprints and releases using their internal project management tool. We also have a project manager on our side and use Microsoft Project to track our developments.

What did you find most impressive about them?

I appreciate their willingness to be fully agile. Although they remind us of the consequences of our agile approach, they never hinder our progress. They understand that it’s how we want to conduct business and are happy to find the most efficient way to produce results. That’s one of the main reasons why we’ve been so successful as a business.

Are there any areas they could improve?

We’ve already discussed this with them, but I wish they would invest more time into developing their internal project management tools. That way, they could share it with us, and we would have better visibility over the backlog of stories and task progress.

What evidence can you share that demonstrates the impact of the engagement?

As market leaders in our industry, our success is underpinned by the strength of Geeks’ technology. Their system has been running for three years, and it’s still going strong. It’s never gone down nor crashed, and we keep making enhancements to it.

In terms of timing, it was crucial that they completed the original project within our limited time frame. They’ve always delivered the sprints on time and have met every delivery date. Whenever we’ve needed to push a deadline back, they’ve been quick to accommodate us.

How did Geeks perform from a project management standpoint?

Their project manager always keeps us up to date. We hold daily calls with specific team members to discuss certain tasks; we chat with the broader team during weekly calls. This helps us requalify certain requirements and remain in the loop.

We also use an online portal to track their progress as well as a communication platform called Amp. Here, we can voice any questions or show them designs. We keep an audit trail of all of our conversations, which they use to map out our technical requirements.

What did you find most impressive about them?

I appreciate how easily we can communicate with them. They consistently keep us updated and never shy away from lending a hand. We have a strong relationship with them, and they’re just easy to work with. They have some knowledgeable people on their side who know how to problem solve and troubleshoot.

Are there any areas they could improve?

No, nothing comes to mind. This is the first time I’ve worked with a company like this, so I don’t know how other agencies operate. But as far as I’m concerned, we’ve never had a negative experience with them.

Do you have any advice for potential customers?

If you don't know what you want for your system, their team is capable of understanding your requirements and can provide some guidance. Conversely, if you know exactly what you want and can articulate it, then Geeks can deliver, even in a tight time frame.

What evidence can you share that demonstrates the impact of the engagement?

We have not been outwardly pushing anything because we’re still figuring out how to monetize our application. But our visualization engine can generally handle ten times more data and the average JavaScript library. We’ve had no problems with the stability of their code and it’s proven to be incredibly stable even with a high amount of access. The server has always been perfect.

How did Geeks perform from a project management standpoint?

Geeks has been very efficient, professional, and organized. Their internal project management system they've developed themselves basically allows us to keep everything very nice and organized. We submit all the bugs, changes, and requests into the system and it can all be categorized, discussed, and marked as complete, straight from the developers. The project manager has also done a good job of sort of doing what they need to do, keeping the oversight of things, and reporting back to us promptly. The communication has always been open and we’ve never had any trouble with getting updates.

What did you find most impressive about them?

Their creative input personally impressed us. They were happy to sit down and creatively think about ideas rather than just blindly do what we asked them. They were coming up with pretty interesting innovative ideas that really helped us along the way.

Are there any areas they could improve?

I haven't had any negative experiences with them yet. There are always a few ups and downs where you feel like everything could have been communicated more clearly. But there's never been any major issues.

Do you have any advice for potential customers?

I don’t have any advice at this time.