What evidence can you share that demonstrates the impact of the engagement?
As market leaders in our industry, our success is underpinned by the strength of Geeks’ technology. Their system has been running for three years, and it’s still going strong. It’s never gone down nor crashed, and we keep making enhancements to it.
In terms of timing, it was crucial that they completed the original project within our limited time frame. They’ve always delivered the sprints on time and have met every delivery date. Whenever we’ve needed to push a deadline back, they’ve been quick to accommodate us.
How did Geeks perform from a project management standpoint?
Their project manager always keeps us up to date. We hold daily calls with specific team members to discuss certain tasks; we chat with the broader team during weekly calls. This helps us requalify certain requirements and remain in the loop.
We also use an online portal to track their progress as well as a communication platform called Amp. Here, we can voice any questions or show them designs. We keep an audit trail of all of our conversations, which they use to map out our technical requirements.
What did you find most impressive about them?
I appreciate how easily we can communicate with them. They consistently keep us updated and never shy away from lending a hand. We have a strong relationship with them, and they’re just easy to work with. They have some knowledgeable people on their side who know how to problem solve and troubleshoot.
Are there any areas they could improve?
No, nothing comes to mind. This is the first time I’ve worked with a company like this, so I don’t know how other agencies operate. But as far as I’m concerned, we’ve never had a negative experience with them.
Do you have any advice for potential customers?
If you don't know what you want for your system, their team is capable of understanding your requirements and can provide some guidance. Conversely, if you know exactly what you want and can articulate it, then Geeks can deliver, even in a tight time frame.