What evidence can you share that demonstrates the impact of the engagement?
We had a unique product, and it was a scalable platform. It was a bit smaller than the cloud-based services offered now. It was something that was very transparent for our clients because they could integrate their big IT systems with strict security, and then connect their interfaces through our SMS platform.
It worked for both big and small customers, and it ultimately made our business very successful. We were able to hire more people, and we were making more money. The GSM company was also very satisfied with our services, so we view the project as a triumph.
Between 2003–2012, around 180 million text messages were sent through our systems worldwide.
How did Gecko Dynamics perform from a project management standpoint?
Their project management was amazing. The response was really fast, and we used both phone calls and email to communicate. If something was very urgent, I could call any of their team members and receive a quick response.
My experience with working with them has always been very positive. They delivered projects on time, and the code quality was really high. After receiving our specifications, they would suggest technical solutions that saved us time and money, which our customers also appreciated.
Their reaction time was always perfect. They had around 17–20 people in the office in Kharkiv, and even if the person in charge of the product couldn’t help me, there were several others who could. If we ever had an urgent request or a situation with our customer, Gecko was always very responsive. I have absolutely nothing to complain about.
We visited each other several times, and our day-to-day communication was perfect. We didn’t have to use in-person meetings in order to communicate. Our companies have similar mindsets, which also aided in our great collaboration. Gecko proved to be an extremely reliable, friendly company. I can’t recall any issue where we didn’t agree on something when a conflict arose.
What did you find most impressive about them?
I worked with them for several years, and only had good experiences. When I founded my own company, Xplorex Mobile, with my brother, I didn’t think twice before asking Gecko for help. They were my first and only choice. I continued for several more years in cooperation with them to develop other software solutions involved with SMS communication.
I can’t tell you how they compare to other providers because I didn’t have to find other providers. I’m happy with their service, and with over 10 great years of cooperation, they’ve proved not only to be friends, but reliable partners who I can completely trust. There were times when I couldn’t pay them on time, and they were always understanding.
After 9 years of continuous cooperation, I can recommend Gecko as one of the best business partners I’ve ever worked with.
Are there any areas they could improve?
I can’t recall any issues. They communicated well, and we were both satisfied with the collaboration. We have had a very close business relationship, and it’s almost like we work for the same company.
There were some team members who didn’t speak fluent English, but we were able to communicate in Russian, so it wasn’t an issue.
Do you have any advice for potential customers?
The people who work for this company are trustworthy, serious, and reliable. We trusted each other so much that most of our business was conducted through emails and phone calls. We didn’t have to rely on a written contract.
They know how to deal with other people. If there is an urgent situation, they try their best to understand and take ownership. My customer was also their customer, so I didn’t have to explain to them how important it was to find a solution to a problem. They would even work throughout the evening to fix bugs.