GB Pro

BACKGROUND

Introduce your business and what you do there.

We rent dumpsters to builders and other construction trades to take away waste for new construction and remodel projects. We offer full-service waste removal for our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GB Pro?

We were a brand-new company. We hired them to help with branding, social media, and website design and development.

SOLUTION

What was the scope of their involvement?

They designed our logos and created marketing materials and apparel. They also built our whole website and our email platform. They gathered information about what we wanted; then, they provided mockups for the logo and our branding. We picked the options we liked the best, and they provided examples of what the branding would look like in different mediums. Then, they moved on to the website.

They provided mockups for the site, then completed all the development. We had nothing to start with, so they did everything from the ground up. It's a fairly basic site, but it does have a contact page and a few other pages. Finally, they helped design our marketing materials, mailers, and apparel.

What is the team composition?

We worked with two or three people. Our main point of contact is their owner, and we also work with a design lead and a backend specialist.

How did you come to work with GB Pro?

Our owner served in the Navy with their owner. We're not particularly tech savvy, and they made the whole process very simple for us.

How much have you invested with them?

We've spent close to $8,000.

What is the status of this engagement?

They started working with us in November 2018, and we had the website up and running by January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They made everything easy for us, and we liked the quality of their work. We had another apparel company, but now GB Pro does everything for us. We didn't have any branding before working with them. In our first ten months as a company, we've completed about $300,000 in sales. Our logo on apparel and on dumpsters is eye-catching, and we get a lot of compliments on the look of our branding.

How did GB Pro perform from a project management standpoint?

They were great project managers. We often didn't know what we needed to ask for, but they understood our goals. They were very responsive and quick to turn things around. Most of our communication was through phone or email.

What did you find most impressive about them?

Their knowledge and their timeliness are really helpful. They make wonderful suggestions, and we have a lot of faith in their ideas.

Are there any areas they could improve?

I can't think of anything they should improve.

Do you have any advice for potential customers?

Tell them everything you can about what you want, and be open about what you like.

BACKGROUND

Please describe your company and your position there.

We are a family of Neighborhood restaurants, with 5 brick and mortar locations, a food truck, and a grocery store kiosk.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GB Pro?

Keeping our website current and relevant in a rapidly changing environment (specials, price changes, news, updates, etc.) can be extremely challenging.

What were your goals for this project?

Modernize formant, create a user-friendly site that reflected our brand and culture.

SOLUTION

How did you select this vendor?

Recommended

Describe the project and the services they provided in detail.

Website design, transition of formats, creation of lead templates for group dining and catering, loyalty club sync with POS.

What was the team composition?

The project team consisted of 3-6 people from both sides (client & provider)

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

GB PRO was AMAZING to work with. Greg and his team really are PROS, as the name of their company suggests.

How was project management arranged and how effective was it?

I really appreciated the quick turn around and response time!

What did you find most impressive about this company?

 the outstanding quality of their work and creativity

Are there any areas for improvement?

No, I would highly recommend this company.

BACKGROUND

Please describe your company and your position there.

I am the General Manager for WSB Heating, Plumbing and AC; we are a full-service mechanical contractor specializing in residential comfort systems

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GB Pro?

We needed to update all of our media,

What were your goals for this project?

To have someone take over design and make the growing attention to our company be met with a sophisticated style

SOLUTION

How did you select this vendor?

Found them on google, decided to give it a go with one product (wine opener), when that went really good and effortlessly we never went anywhere else

Describe the scope of their work in detail.

they designed a one-page tri-fold introducing our company, redid all of our stickers, logo overhaul, business cards, fall marketing mailers, thank you cards, and custom coupon media. I gave them my ideas, they would provide options, and we would run with it until it was perfect

What was the team composition?

I've worked closely with the principals of the company

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The ROI on marketing materials (wine openers, mailers) have paid for the project in full several times over now; matched with our other non-marketing materials, we now have a sophisticated clean image to move forward with

How effective was the workflow between your team and theirs?

Communication was easy (email), and our products arrived in a timely manner

What did you find most impressive about this company?

Their ability to handle any small or large project. They are quick to respond and happy to create anything I throw their way.

Are there any areas for improvement?

None at this time

BACKGROUND

Introduce your business and what you do there.

I'm a project coordinator at Cordova Electric Cooperative. We're a generation and transmission utility company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GB Pro?

We had a very outdated website, so we were looking for a company with expertise in graphic design to develop a new website for us.

SOLUTION

What was the scope of their involvement?

We don't have any experience with website development, so GB Pro gave us some templates to choose from. Then, they created a WordPress website for us. We gave them our logo, some pictures, and all the content, and they handled everything else. They host our website and provide a support package, doing periodic updates (we don't sell anything, so it's mostly informational updates).

What is the team composition?

We had one main point of contact.

How did you come to work with GB Pro?

We're from the same town, so our mutual friends referred me to GB Pro.

How much have you invested with them?

We spent about $5,000.

What is the status of this engagement?

We started working with them in February 2017 and the website launched in May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We love the look and feel of the website. Recently, we added a customer portal, where customers can log into and view their data. GB Pro helped us create an attractive post for Facebook to draw people's attention to the portal.

How did GB Pro perform from a project management standpoint?

They're incredibly quick and responsive (via phone or email). Whenever we have a request, they fulfill it within 24 hours, but usually it takes them just one hour.  

What did you find most impressive about them?

They're very professional and responsive. We didn't know what we wanted and we trusted them to give it to us. They understood all of our needs and turned them into a great product.

Are there any areas they could improve?

No. They're doing a great job and their business is growing.

Do you have any advice for potential customers?

They're very patient and they'll guide the entire process for you. Besides, they have affordable rates.

BACKGROUND

Introduce your business and what you do there.

I run all the marketing initiatives for a health and wellness company that focuses on recovery. I also worked with GB Pro at a consumer electronics company that focused on headphones.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GB Pro?

I’ve hired them multiple times, but will focus on a project that required someone to take our brand’s strategic and creative vision and improve our materials. We had an established brand, but wanted to take it to the next level in our market. Our packaging needed a major update, and we wanted to strengthen our Amazon channel.

SOLUTION

What was the scope of their involvement?

They helped us fit within Amazon Prime’s restrictions and create retail-ready packaging with the right benefit propositions and feature descriptions. We sat down together to figure out our different brand extensions and regrouped our products into different lines. Once we had everything organized, they created our packaging.

The project included an entire graphics overhaul, based off our existing brand identity. They did all the artwork and completed a recovery fingerprint that describes how each of our products fits with the others. Their involvement in the project also included a series of banner ads, product management, cross-marketing initiatives, and ad creation. They facilitated introductions to packaging suppliers and made it really easy to innovate the package design and the artwork they came up with.

What is the team composition?

Their owner is our main point of contact.

How did you come to work with GB Pro?

Marketing is very much based on trust. They came highly recommended from vendors I’ve used frequently in the past, and they have a great reputation.

How much have you invested with them?

We’ve used them for several projects and have spent at least $100,000 on their services.

What is the status of this engagement?

The packaging project ran from November 2017–April 2018. They will wrap up the scope of work at the end of October 2018, but we will use them for other branded materials and apparel in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a qualitative point of view, they’ve delivered the best brand in the recovery market. We had a strong brand before they started working with them, but they have definitely taken us to the next level. I am confident that every customer that sees our packaging will be impressed by it.

How did GB Pro perform from a project management standpoint?

Their communication is very good. They’re always available and work with our deadlines. There were occasionally misaligned expectations about due dates, but their process delivers results. Though we often wanted things to come faster, they knew exactly how long a project would take and delivered on their promises, which were always realistic.

What did you find most impressive about them?

The quality of their work is second to none.

Are there any areas they could improve?

I can’t think of anything major they should improve. I’ve used them for several different projects and have a good understanding of how they work.

Do you have any advice for potential customers?

Understand that the best results will take time. It’s not possible to get good results tomorrow, so it’s important to be patient and to trust their process. This is the team you want to work with to give you the highest quality; they’re fantastic.

BACKGROUND

Introduce your business and what you do there.

I’m a professional DJ and MC. I work at events ranging from small gatherings to large corporate parties. I also offer professional audio setup services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GB Pro?

I needed a new logo, business card design, and a website.

SOLUTION

What was the scope of their involvement?

GB Pro helped me develop my brand. With a full understanding of my style and my thought process, they came up with about five options for a new logo. I chose one, and their team implemented it across my business cards and promotional flyers. They also helped me design swag glasses. 

In addition to graphic design services, GB Pro also set up a WordPress website. They linked all of my social media accounts and set up audio and video hosting systems. They organized a visual slideshow for the homepage and several other tabs.

What is the team composition?

Greg was my main point of contact (Owner, GB Pro), but another representative helped with orders and administrative tasks.

How did you come to work with GB Pro?

Greg and I both worked in the nightlife space. At the time, he was working for a nightclub promotional team. After meeting at an event, we developed a friendship. I would reach out if I needed help with flyers and graphics. I’ve worked with other designers over the years, but Greg has always done the best job, and he understood my style. When I started this project, he was my first choice.

How much have you invested with them?

I paid about $3,000.

What is the status of this engagement?

For this specific project, we worked from December 2015–January 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My audience praises my website for its design and accessibility. There haven’t been any complaints about load time or speed. I’m happy with my new logo. I feel that it captures my brand in a clean and unique way.

How did GB Pro perform from a project management standpoint?

We mainly communicated via text message and email, with phone calls as necessary. In the beginning, I met with their team a couple of times to set up a framework for the project.

What did you find most impressive about them?

I think the personal nature of my relationship with Greg helps him understand my vision and my goals. He quickly grasped ideas and produced quality designs.

Are there any areas they could improve?

No, it was a smooth process.

BACKGROUND

Introduce your business and what you do there.

I work for an electrical engineering company that has been in business for over 70 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GB Pro?

We needed help from a professional with updating our website. One of our in-house employees developed a basic website, but she didn't have any professional experience. We hired GB Pro to upgrade it so we could be more competitive with the rest of the electrical engineering websites out there. Since we were renaming the company, we wanted to replace our brand.

SOLUTION

What was the scope of their involvement?

At first, we engaged GB Pro for rebranding. They sent us work samples and proposal for the site redesign. Based on our response to a survey, they designed five logo options with the three letters we asked them to include. 

They completely revamped our website. We already had our initial design with the format, fonts, and projects we wanted to feature laid out. Using a collaborative process, we provided templates for them to modify. I made comments, and they responded with new iterations. They gave us useful advice to enhance our site and make it look more professional. 

GB Pro also offered services for apparel and printed material. After finalizing the logo, we wanted to create shirts, pens, and notepads to start advertising our new brand. They had many options from excellent sports brands like Nike and Adidas made of high-quality dry-fit material for men and women in every size. They sent us samples so we could touch and feel the available fabrics and assess the sizing. It took about a month for them to ship the clothing. 

What is the team composition? 

Our main point of contact was Greg (CEO and Creative Director, GB Pro). He was our project manager. Four other designers worked underneath him. For the website update, two professional photographers came to our office and took headshots.

How did you come to work with GB Pro?

My aunt's son is best friends with the owner. I liked the personal connection. The team came highly recommended, and I trusted my friend who referred them. I looked at their work online and liked how it looked. Their pricing was hard to beat, and they were willing to negotiate costs. 

How much have you invested with them?

We spent about $20,000 in total for the branding, website, apparel, notepads, and everything else we ordered from them. 

What is the status of this engagement?

We started working together in January 2018. GB pro delivered the final project to our company in April 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we've updated your new brand, we've received very positive feedback from our colleagues, friends, and clients. They all say it's a vast improvement from our old website. Quantitatively, the new site gets a lot more hits from search results. We already had a huge clientele list that continues to grow. GB Pro's work helped put our name out there. 

How did GB Pro perform from a project management standpoint?

The project would have gone faster if we’d answered GB Pro’s questions sooner. Once we sent the information they needed, they were right on it. They even had same-day delivery for the changes we requested. We communicated with the project manager via phone and by email. The entire process went quickly, and the team was very easy to work with. They're very quick and responsive.

What did you find most impressive about them?

GB Pro's quick turnaround times impressed me the most about them. 

Are there any areas they could improve?

No, GB Pro is great. 

Do you have any advice for potential customers?

I recommend getting in touch with the owner, Greg. He will get your project going and deliver what you need. 

BACKGROUND

Introduce your business and what you do there.

We manufacture a 360° camera that attaches to Apple or Samsung smartphones. It allows users to livestream videos to Facebook or YouTube and can create tiny planet photos for use on platforms that are not 360-friendly. I’m the marketing and events manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with GB Pro?

We contracted them to handle our marketing materials.

SOLUTION

What was the scope of their involvement?

We gave them brand guidelines that they based their work off of. They designed and produced banners for events, print materials, jackets and t-shirts, and all of our sales sheets. Print materials included all our sales sheets, handouts, and flyers. When we hired them, our packaging needed to be simplified. The packaging they designed showcases the product in a minimalist way. They also supported us at the International Consumer Electronics Show in Las Vegas.

What is the team composition?

The owners were our two points of contact; one did all the designs, and the other oversaw project management.

How did you come to work with GB Pro?

Our head of marketing had a relationship with them and brought them into the project.

How much have you invested with them?

This project was in the $50,000–$200,000 range.

What is the status of this engagement?

We engaged them from October 2017–March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything they produced was top quality, right down to the fabric for the t-shirts. The new box looks great, and every deliverable is top of the line.

How did GB Pro perform from a project management standpoint?

They were very professional, easy to get in touch with, communicative, and personable. Project management was exceptional, and they were always willing to give us feedback when we needed it. We met with them a few times in Seattle, and they were always available for in-person meetings. If we needed to communicate through a project management tool, they were always quick to respond.

What did you find most impressive about them?

One thing that stood out was their willingness to work as hard as we do. They cared about our business and make sure we were successful. They were incredibly helpful, with a great work ethic. As a startup, our hours aren’t always the standard 9 to 5. They were always available at random times or on short notice, and they leveraged their connections to make sure we got what we needed in the time allotted.

Are there any areas they could improve?

I have nothing negative to say about my experience with them; everything was great.

Do you have any advice for potential customers?

Don’t waste your time looking elsewhere; use them. They will meet all your needs.

BACKGROUND

Please describe your company and your position there.

Co-Founder for an online jewelry company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GB Pro, and what were your goals?

We were looking for direction on usability, art design and inventory management. GB Pro nailed it.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred by Josh Dirks at Project Bionic. We interviewed GB Pro and instantly connected with them and their style/professionalism and ability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Start to finish on an ecommerce website. Design help, product organization, look and feel, on a custom shopify platform.

How many people from the vendor's team worked with you, and what were their positions?

Greg- Owner, Paul- Design, and a group of others that helped with the coding and back end items. Maybe 5 total.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the new site in time for the holidays. The site worked really well and looks great.

Describe their project management style, including communication tools and timeliness.

They are very timely, professional and walk you through the experience, regardless of your education level on building websites.

What did you find most impressive or unique about this company?

The personal attention and ownership they took to our project.

Are there any areas for improvement or something they could have done differently?

They are 100% a well oiled machine. We would recommend them to any colleague, friend or stranger.

BACKGROUND

Please describe your company and your position there.

Pebblebee creates consumer electronic trackables to provide solutions for lost items. I manage customer support, human resources, and contribute to the marketing team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire GB Pro?

We hired GB Pro to redo our website and provide a number of graphic design assets.

What were your goals for this project?

We wanted to modernize the design of our website and streamline the user experience.

SOLUTION

How did you select this vendor?

GB Pro was recommended to us by a marketing agency that we work with.

Describe the project in detail.

GB Pro managed the transition of our website from WordPress to Shopify and created all of the new digital assets. They also created templates for user manuals in Adobe InDesign.

What was the team composition?

We worked directly with Greg, the owner, one of their graphic designers, and one of their web designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen increased sales from the new website as well as improved ease of use internally. I have no experience with web design and found that our new website was much easier to use in terms of managing the blog and making small adjustments.

How effective was the workflow between your team and theirs?

Greg is always incredibly responsive via email and happy to set up additional time to chat over the phone or video conferencing to answer any questions we have.

What did you find most impressive about this company?

GB Pro offers the perfect blend of creativity and professionalism. They deliver high quality assets while maintaining an excellent response time.

Are there any areas for improvement?

No