How did you select this vendor?
We vetted a number of video studios here in the United States and abroad. Galera was the only studio that was willing to work on a short timeline and had a reel that showed they could deliver great work on our budget.
Describe the video(s) and the process in detail.
Our creative director, Philip, understood what we were looking for from the start and was excited to get going. He clearly communicated the process from start to finish. We went from sketched frames, to sample illustrations, to full frames and ultimately animation. When our clients came back for multiple rounds of revision, Philip and his team executed those changes cheerfully.
What was your vendors' project management or feedback process?
Philip always clearly stated when feedback was needed, provided ample time and was patient when our clients were slow in getting back to us. When we asked for revisions, he always stated back to us what we needed to be sure we were on the same page. Communication was excellent.