Galaxy Weblinks

What evidence can you share that demonstrates the impact of the engagement?

I’ve been able to use the product to help my business grow. The manual process took us about 48 hours and the application reduced that time down to one hour. Those clients who have used the application are very happy with it.

How did they perform from a project management standpoint?

They're great communicators and always got back to me immediately. They use a project management portal, so we could log in and communicate about the project. We were working on a tight deadline, but they met it and delivered the product within eight weeks.

What did you find most impressive about them?

They finished the project exactly when they had promised, even though the job ended up being a bit bigger than they had expected. They're in India, but we never had any issues with the time zone and they would get on the phone anytime I was available. Also, their English was perfect.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Have a clear idea of what you're trying to build. They're very honest about what they can or can't do and they found the way I didn't know about to handle things.

What evidence can you share that demonstrates the impact of the engagement?

Our user base has grown from zero to 14,000 regular users. We've also seen a significant increase in the completion rate of users going all the way through, which has gone from 10% to 16%. That is a very good rate as far as an online course completion goes.

On a personal level, I've been promoted twice as a result of the success of the project.

How did Galaxy Weblinks perform from a project management standpoint?

Their project management performance is exceptional. We have one point person who serves as the primary point of contact for all communications. He does a really good job of keeping everyone organized. He’s willing to challenge us if we come to them with a half-baked concept. He’ll also help us flesh out our ideas. They shine in terms of making sure everyone has what they need, and that we communicate frequently.

What did you find most impressive about them?

They're not just trying to get the job done, but they actually want to make the product successful. They ask good questions, and they continually push us to make features that are effective for our actual customers. Other contractors care more about checking the boxes and getting paid. Galaxy Weblinks focuses on growing the business with us.

Are there any areas they could improve?

In the early days of the engagement, it took some effort to figure out our relationship. There were some challenges and miscommunications on what was included. It’s not uncommon to have those issues at the start of a project, and we've definitely grown from those experiences.

Any advice for potential customers?

If you have someone on your team who has experience in building a web platform, it’s helpful to have them engage with Galaxy Weblinks. That person can also help communicate project details back to stakeholders at your company. It’s really beneficial to have someone who can translate engineering speak to business results.