What evidence can you share that demonstrates the impact of the engagement?
Users are currently in the system helping us test it. We record the number of protegés through Google Analytics and they chart their own goals and points within the system. We’ve turned it into a kind of game.
We chart who is using the resource section, which has articles and webinars and other options to earn points. We’ve set up a feedback survey, but haven’t seen many results from that yet. We do know our users are active and clicking on our content.
How did Galaxy Weblinks perform from a project management standpoint?
Their project management is great. They use a project management tool that I wasn’t familiar with before we started working together. We send them our wish list and they delegate tasks to their team. They reach out proactively to see if we’re ready to move on to the next stage of development and check in to make sure everything is running properly.
What did you find most impressive about them?
They really understood our ideas and concepts and were excited about implementing functionality like goal tracking. They are committed to diversity, understand our mission, and are really attuned to our team. I was pleasantly surprised by how quickly they were on board with some of our concepts or wants. That made everything easy.
Are there any areas they could improve?
There were a few little design issues that needed tweaking. They don’t necessarily specialize in user interface design, and we didn’t really set any of the budget aside to do that. We may eventually hire an additional designer, but that’s not a real criticism of them. They’re great with the inner workings of the system.
We never had issues with them grasping the concepts or our needs, but there was a tiny language barrier that mostly manifested in occasional spelling errors. Those were easily fixed.
Do you have any advice for potential customers?
Sometimes arranging phone calls is difficult. Though communication through email and the project management system is great, sometimes getting that human voice on the phone is the best way to understand each other. I would recommend more focus on communication throughout the duration of a project.