Gadook - 5 Star Reputation

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a health services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Gadook - 5 Star Reputation?

I had some negative posts that I wanted to eliminate because they were affecting my practice. I also wanted to rank on the first page of search results. 

SOLUTION

What was the scope of their involvement?

Gadook - 5 Star Reputation provided me with reputation management services. Their responsibility was to push the negative information down and to bring up more positive information after creating it. 

They also created a new website for me and provided SEO support. Now that the development is complete, their team provides ongoing maintenance. 

What is the team composition?

Gadook - 5 Star Reputation provided a project manager and main point of contact. There were 3–4 others I was directly involved with, but there were others working on the content as well. 

How did you come to work with Gadook - 5 Star Reputation?

I was searching for a company for 4-5 months, calling different companies and receiving proposals. After a long process, I decided to go with Gadook - 5 Star Reputation because they had a strong proposal that covered almost everything I was looking for.

How much have you invested with them?

We spent between $30,000-$33,000.

What is the status of this engagement?

We started working together in June 2018 and they continue to provide support. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My company is now ranking on the first page of search results. The negative posts were pushed down, while the positive posts are now showing up. I’m happy with the site, as well. 

How did Gadook - 5 Star Reputation perform from a project management standpoint?

The manager and dedicated project manager were easily accessible. Whenever I called, they almost always answered and discussed the process with me. They were strong communicators.

What did you find most impressive about them?

I’m delighted with the new website and how cost-effective their team was. They didn’t charge me for the new platform, which was great. 

Are there any areas they could improve?

There’s nothing I can think of for them to improve because they always did the work the right way. I can’t think of anything they could do better. 

Do you have any advice for potential customers?

Call Gadook - 5 Star Reputation and give them proper information so they can provide an analysis and give you a better plan.

BACKGROUND

Please describe your company and your position there.

I’m the CTO at a healthcare services provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gadook - 5 Star Reputation?

We were looking to find a solution for negative postings about our healthcare services that were made by patients as well as some rogue competitors. Our competitors were taking advantage of these negative posts by spreading false information about our organization.

What were your goals for this project?

Our goal was to get negative content removed or pushed out of the first few pages of search results.

SOLUTION

How did you select this vendor?

We chose them because they were already aware of our requirements and were ready to start on our campaign immediately.

Describe the scope of their work in detail.

Gadook got most of the defamatory content deleted and pushed other harmful content down in search results.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All of the negative feedback was removed or pushed down before the promised timeline. Also, our visibility in search results improved. As a result, we’ve been able to bring in new customers and leads. In doing so, we’ve created a strong brand for our organization.

How effective was the workflow between your team and theirs?

The team was well-trained, exceptionally talented, highly organized, and extremely cooperative. The entire communication process was smooth. Additionally, their customer service was beyond description.

What did you find most impressive about this company?

I was impressed by their creative approach and their comprehensive, out-of-the-box services. The best part about working with Gadook was that, even though we had no idea about their field, they were very knowledgeable about ours.

It was a noteworthy experience, and the way they supported our online reputation management process was exceptionally good. I highly recommend Gadook to others. Their high level of professionalism has led me to keep them on as a partner.

Are there any areas for improvement?

I am very much satisfied with their work and performance. However, they should improve their rates to provide more affordable services.