Fyresite

BACKGROUND

Please describe your company and position.

I am the VP Marketing and Technology of Billiards.com

Describe what your company does in a single sentence.

We sell quality pool tables, billiards, darts and other recreation equipment online and across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fyresite to accomplish?

• Migrate our website from a home grown hosting platform to Shopify.
• Maintain and synchronize the legacy and Shopify backends.
• Continue to support and improve the new websites and data flows.

SOLUTION

How did you find Fyresite?

Online Search

Why did you select Fyresite over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Fyresite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The biggest challenge was migrating the data in such a way that maintained the integrity and format of our previous system while we sun-setted that platform. They worked closely with anybody they could and took initiative and accountability for the project.

The deliverables included 3 different websites pooltables.com, billiards.com and darts.com. The main two, pooltables.com and billiards.com, both had different data sets which, unfortunately, meant they had to do two complete data migrations which led to more front and back end work than anticipated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functioning site with little to no impact to sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whenever date pushes occurred a detailed reason for the push was provided. Reponses were always timely and respectful.

What was your primary form of communication with Fyresite?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digging in and improving while maintaining or making changes. On multiple occasions the team has gone beyond the request and either improved things they saw or truly understood the direction and did more than the requirements to make sure the improvements were future proof and implemented in a way the better served us and the end customer.

Are there any areas for improvement or something Fyresite could have done differently?

Executive level communication. There were times when more senior level communications were needed, going both ways.

BACKGROUND

Please describe your company and your position there.

I am the owner of HB Customs. HB Customs is not your normal PC building destination. We help guide those that may be buying a PC for the first time to those that know exactly what they are looking for. Through our partnerships we are able to provide the latest and greatest products as well as customize builds in a way unlike you could imagine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fyresite, and what were your goals?

I chose Fyresite after comparing their products/services to the competition. I quickly realized that my decision was spot on. I needed help in creating a website that truly matched my vision. The Fyresite team worked with me throughout the process and still to this day help me with the management of my site.

SOLUTION

How did you select this vendor and what were the deciding factors?

After narrowing down my search I felt that Fyresite checked off every box that I needed. The most important box was in my decision was the personal aspect. I could reach out at any time and someone from their team would be immediately able to assist. As a newer company it would be easy to get caught in the shuffle. Not with Fyresite. Their team made me feel like HB Customs was their number 1 client from the beginning. You cannot put a value for that peace of mind.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

From my website design and implementation to making any and all necessary updates, I have entrusted my vision to the Fyresite. Their team also was able to provide insight where my company could add or subtract items to maximize the success of my website.

How many people from the vendor's team worked with you, and what were their positions?

I was fortunate to have 3 team members working with me throughout the process. Two designers and the head man himself took the time to walk me through every step and guide me to bringing my vision to life.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My initial ask were not as expansive as some companies. I had a vision and the Fyresite team was able to implement well beyond what I was even asking. I needed a landing site for people to see my work. The Fyresite team took my small ask and made it into the type of website that represents a top tier company.

Describe their project management style, including communication tools and timeliness.

We had numerous check in meetings throughout the process. From start to finish if their was a necessary change needed it was always done in a very timely manner. Whether it was via email or phone, I never felt that I could not contact someone from the Fyresite team!

What did you find most impressive or unique about this company?

The personal touch. We never felt like we were treated as a number, but more like we were members of their team.

Are there any areas for improvement or something they could have done differently?

None whatsoever!

BACKGROUND

Introduce your business and what you do there.

We’re an all-natural foods brand and I’m the chief e-commerce officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fyresite?

We had a very old site that wasn’t well optimized and wasn’t user-friendly.

SOLUTION

What was the scope of their involvement?

We had an initial discovery phase where we learned a bit about each other. Next, we flew out to meet them in Arizona for a project planning phase.

We provided screenshots of what we wanted things to look like. We also sent them content and gave them access to our Shopify accounts so they could see our products. The team went through a project plan that we envisioned. We went through edits together and they told us what was realistic.

After that, they started the actual work. They created a shell of what our website was going to look like first. Then, we were able to make edits around that. Finally, they supported us as we went live with any last little fixes.

What is the team composition?

We worked with Paul (Author).  

How did you come to work with Fyresite?

There was a company I was following on Instagram that just relaunched their website. I asked them who re-did their website and they told me it was Fyresite. I had a brief introductory call with Fyresite and they gave me three references. All of the references had great things to say about them. From there, we signed a contract.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

We started working together in November 2020, and we went live in February 2021. They still offer support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve seen an increase in traffic since we started working with them. Our returning customer rate has increased from 38% to 54%, too.

How did Fyresite perform from a project management standpoint?

They did very well. We communicated once every two weeks via phone and email. They were always very quick to respond.

What did you find most impressive about them?

Their follow-through, attention to detail, and customer service all stand out. It’s not often that we get vendors that work with such a customer-minded workflow. It felt like we were working with ourselves.

Are there any areas they could improve?

They could’ve completed everything a bit quicker. To be fair, we were making a bunch of changes that impacted the timeline.

Do you have any advice for potential customers?

It’s helpful to have a plan going into everything. It saves a lot of time upfront. Have a plan going into the conversation.

BACKGROUND

Please describe your company and your position there.

Sports Venture operates a 16-store chain of licensed sports retail stores throughout Arizona, as well as several e-commerce platforms. I am the corporate IT Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fyresite, and what were your goals?

For about 15 years our stores were accepting gift cards in-store only. We wanted to extend that functionality and benefit to our online store, but integrating Shopify with our gift card system was a lot of work.

We hired Fyresite for the front-end portion of that work, asking them to create the gift card pages with a FAQ, gift card product pages, as well as the functionality allowing the customer to do a gift card balance lookup, as well as complete the checkout process, with some non-standard functionality such as PIN verification.

SOLUTION

How did you select Fyresite and what were the deciding factors?

We had used Fyresite for another smaller project in the past and they did a good job, and performed as expected, on time, and for the price we were quoted.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Fyresite created a bridge between Shopify's platform in conjunction with our in-store POS vendor's CRM platform. In addition, they created user-friendly interfaces for purchasing gift card products, doing a balance lookup, and for us to create a FAQ section.

They added extra functionality by leveraging AWS to support PIN verification of both balance lookups and checkout, without losing the ability to use Shopify's discount code system.

How many people from the vendor's team worked with you, and what were their positions?

I was in contact with two people from Fyresite. Their Sales Director and their Chief Design Officer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was completed with the features expected and in a timely fashion. We didn't make our original deadline, but I consider this good thing, because Fyresite worked with us as the needs of the project evolved and became more clear as development moved ahead. They were flexible and agile at adjusting and finding the solutions to meet the demands.

Describe their project management style, including communication tools and timelines.

I emailed with the two representatives regularly and they replied promptly. We also held video/audio conferences as needed. These meetings also included our 3rd party POS vendor, and Fyresite worked well with them directly, to make sure the technical issues of the integration were worked through.

What did you find most impressive or unique about this company?

Their flexibility to adapt as the requirements of the project became more clear as we moved throughout the process. They delivered what was needed, were accountable, and committed to getting it right.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of. There were bumps in the road, but nothing that I can attribute to Fyresite, but rather a native part of the development process.

BACKGROUND

Please describe your company and your position there.

I am the Senior Architect and assistant project and technical manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fyresite?

We hired Fyresite to help us build, manage and maintain our mobile applications for our Social Network platform.

What were your goals for this project?

To find someone who we could maintain an on-going business relationship with us.

SOLUTION

How did you select Fyresite?

Did some googling for companies around the area, they were in the area and we spoke on the phone and they seemed to be able to deliver what we needed.

Describe the project in detail.

We showed them what we had some other contractors do previously, and asked them for advice on how to move forward and/or improve the situation. They made recommendations at first to just keep things functional, but also helped us make some longer-term plans and refactors to improve the application in substantial ways.

What was the team composition?

We had a few developers and a project manager working with us

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I think the biggest measure of any type of business relationship is one which you continue to foster on both sides. We have continued to work with Fyresite for years now and happily continue to do so.

How effective was the workflow between your team and theirs?

Historically has been quite seamless, with some occasional delayed communication and work depending on each of our teams current workload.

What did you find most impressive about this company?

They've been able to consistently work with us and deliver on various projects and on this one over-arching project constantly.

Are there any areas for improvement?

None. We're pretty happy with our working relationship.

BACKGROUND

Introduce your business and what you do there.

I’m managing co-owner and partner at The Churchill LLC. We’re home to two bars, four restaurants, and four retail spaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fyresite?

We needed help with web development.

SOLUTION

What was the scope of their involvement?

They created our home website on WordPress. We sat down with them for a discovery meeting and told them what we wanted to accomplish with the website, and how to tell our story. They built the ability to jump over to another landing page by clicking a customized beer tab. That landing page is for another business we own.

Since we’re a group gathering place, we were one of the first ones shut down because of COVID-19. When we realized we were going to be shut down for more than a few weeks, we wanted to pivot. They’ve been helping us, mostly for free, launch, and transition to an online WooCommerce webstore. Now, we’re able to sell farm boxes, in an effort to support small local farms.

What is the team composition?

We work with Jason (CEO), Sean (COO), and Zac (Front End Engineer). Sean is our main point of contact.

How did you come to work with Fyresite?

My business partner had a relationship with them. We met with a few different people and they seemed to fit what we were looking for.

How much have you invested with them?

We’ve invested $5,000 – $10,000.

What is the status of this engagement?

We began working together in August 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For the site, we’ve gone through a few revisions back and forth, but I was happy with the end product and I’m happy with everything up to this point as well. We’ll probably do a refresh once we have the time and money.

How did Fyresite perform from a project management standpoint?

They’re really good about response time. They’re very easy to work with and talk with. The team also comes in all the time and they feel connected with the space. That face to face connection goes a long way, especially in times like this. We usually communicate via email or calls, and we were able to launch our new program within a week. Having a live site where we can generate revenue after one week is huge.

What did you find most impressive about them?

Their overall attitude and approach are impressive. They follow through when they say they’re going to do something. Also, if you need help, they’re willing to work with you and are very invested.

Are there any areas they could improve?

No, not for me. Everything we’ve asked them to do, they’ve done. I don’t have an area where they could improve.

Do you have any advice for potential customers?

My advice is to be clear about what you want and what you want to accomplish.

UPDATED REVIEW

“This review was updated by Hartley Rodie (Partner, The Churchill LLC) on May 4, 2020. New content is below:

How did you select this vendor?

Fyresite has done work for several of my friends and peers. All of which spoke very highly of their service and end results.

Describe the project and the services they provided in detail.

Fyresite sat with my business partner and me to discuss our vision. We discussed our needs from the site and our budget (fairly tight). We also provided them our brand standard, for which they thoughtfully utilized our brand and voice to deliver what we consider to be a very functional site that represents our business. Additionally, Fyresite has made themselves readily available to assist us in edits, or in some cases making major adjustments to the site. Most recently, we added a CSA (community supported agriculture) program which required online purchases. They built out an entire platform for us, free of charge. Not only do these guys do fantastic work, but they are also overall great human beings that go above and beyond.

How was project management arranged and how effective was it?

Our team basically gave them carte blanche- we had check in calls every few weeks to review their progress.

What did you find most impressive about this company?

Their service and dedication to their customers are what impresses me the most. Their work is fantastic, I can't imagine utilizing a different company. Overall, I would absolutely use Fyresite again and would recommend the company to anyone looking for assistance with web design.

BACKGROUND

Please describe your company and your position there.

Self - Personal Website

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fyresite?

Fyresite helped me build my lifestyle website / personal blog.

What were your goals for this project?

My goals for the project were to have a sleek, minimalist aesthetic, interactivity, and optimal content organization.

SOLUTION

How did you select this vendor?

I know a few guys on the Fyresite team and know they do awesome work.

Describe the project and the services they provided in detail.

I came to the Fyresite team with a unique situation, I wanted to learn from the experience of building a website on WordPress, and not just hand the job over.

I was assigned a front-end web developer, Mason, who definitely knew his stuff. He guided me with the project and also helped me debug several issues I was having.

He provided excellent explanations on how to customize the website, and in the safest way possible. Web development can be tricky if not done right!

Although Mason could have built the entire site for me in far less time, he took the time to work with me so that I could understand the process. He was very patient, responded promptly to all of my questions and was extremely knowledgable.

What was the team composition?

I worked with one dev, Mason, who is a front-end web developer. He helped me from start to finish with the project which lasted several months.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Because this website is for personal use, I have no metrics to provide on website performance. It is also still only a few days old - I wanted to write this review as soon as possible because I appreciate all that they have done for me! The website is beautiful, functional, and exactly what I was hoping to achieve.

How was project management arranged and how effective was it?

Mason was very organized and asked me all that I wanted to accomplish from the very beginning. Although parts of the design changed throughout the process, he was flexible and came up with a solution for each of my requests.

What did you find most impressive about this company?

Fyresite has an awesome portfolio - just look at the company website... I was blown away by their unique design style and attention to detail. As a designer, I was super impressed by their presentation and also the wide range of services they have to offer. I will be in contact for future business.

Are there any areas for improvement?

None at all - I had no issues.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of I Fund a Hero, which is a crowdfunding platform for nonprofits.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fyresite?

We engaged Fyresite to build our WordPress website.

SOLUTION

What was the scope of their involvement?

They’re located in the same city as us, so we met at their office to diagram the website. We relied on Fyresite’s team to select a theme, decide on plug-ins, and set up an integration with Stripe so that donations would be correctly rerouted to each charitable cause.

Our platform is unique in that instead of a group of people—administrators at a high school, for example—having multiple crowdfunding initiatives on one site, we allow users to create an account for the group at large and then open several campaigns under that name. So once a high school sets up an account, they can launch drives for individual athletic teams, the band, the drama program, etc.

What is the team composition?

We interact with Jason (CEO, Fyresite) and a few developers.

How did you come to work with Fyresite?

I learned of Fyresite through a referral from another company.

How much have you invested with them?

We’ve spent over $20,000.

What is the status of this engagement?

Our engagement began in June 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re continuing to grow our user base because of the new website. Last year, we worked a lot with California firefighters and police officers. This year, we’ve expanded to market ourselves to schools.

How did Fyresite perform from a project management standpoint?

We communicate well through emails and texts.

What did you find most impressive about them?

I was impressed by the ideas they brought to the project. For instance, they added a text-to-donate feature that we hadn’t considered, and they customized our chosen theme with new colors.

Are there any areas they could improve?

No, everything’s gone smoothly to this point. We are in the middle of building mobile applications with their team, as well.

Do you have any advice for potential customers?

Future clients can expect to work with a friendly and imaginative team.

BACKGROUND

Please describe your company and your position there.

I am the president of a consulting company for business management. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fyresite?

We lacked the necessary resources internally to maintain our company's website, so we hired Fyresite for support.

What were your goals for this project?

Our goal was for Fyresite to provide us with responsive and reliable services.

SOLUTION

How did you select this vendor?

A previous customer gave us a recommendation to use Fyresite.

Describe the project and the services they provided in detail.

Fyresite provided us with website and mobile application development services.

What was the team composition?

There were about 4-5 people on the team they assigned to our project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our engagement with Fyresite has helped us improve our sales and marketing.

How was project management arranged and how effective was it?

Fyresite provides a remarkable level of service. The team is very responsive and always willing to help. They take care of extra small tasks without charging us additional expenses.

What did you find most impressive about this company?

Fyresite always finishes their work in a timely manner. They are a very professional team.

Are there any areas for improvement?

No, there are none.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of ZINKN.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Fyresite?

We were looking for a vendor to help us develop an app.

SOLUTION

What was the scope of their involvement?

I had a very clear idea of what I wanted to develop and Fyresite helped me bring my idea to life. They developed an app for iOS and Android, managing the entire process from beginning to end. They created the wireframes, developed the backend, and oversaw the creative side of the project. The purpose of the app is to provide a person and a car to customers to help them with their daily tasks. It also allows customers to see in real time when a provider is driving towards a specific place.

What is the team composition?

I worked with a large team of people that they assigned to our project.

How did you come to work with Fyresite?

I was referred to them. I interviewed 15 different vendors and Fyresite was the only company that understood exactly what I was looking for, so I chose them.

How much have you invested with them?

We spent about $1 million.

What is the status of this engagement?

We started working with them in August 2017, and the project was completed in December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been phenomenal since it was launched. It's a large-scale project, but we were able to roll out without a hitch. We didn't experience any issues with the app–even when thousands of people were signing up in one day.

How did Fyresite perform from a project management standpoint?

They're great communicators and always kept me in the loop about everything that was going on with the project. I self-funded the project, so I appreciated that Fyresite helped me with the learning curve and provided all the information I needed to make me feel comfortable. We mostly used Slack to stay in touch and we had in-person meetings at least every other week.

What did you find most impressive about them?

They listened to me and gave me exactly what I was looking for. Also, they explained the process to me in a simple language, so I could easily understand them.

Are there any areas they could improve?

I can't think of anything. I wish more people knew about them.