What evidence can you share that demonstrates the impact of the engagement?
Our clients have liked the improved, modern look and feel, and any issues we were having previously have gone away. Our franchisees love that its easier for customers to find them, and that they can go into their scheduling software in one click. Going with Umbraco has given us a lot more flexibility than we had with WordPress. It lets us be much more responsive and give our franchisees more ownership of their own websites.
How did Fynydd perform from a project management standpoint?
As we were both learning at the beginning of the project, they were highly responsive. If we needed a more detailed schedule, they got it for us. I wouldn’t call it over the top project management by any means, but it was the right level for us. We didn’t need a lot.
We did use email, but our primary communication was through their support or ticketing system. If we needed bug fixes or enhancements, we could capture the request, track it, and then have a place to get feedback before testing them and closing it out. We also had several face to face meetings. On a day to day basis, I primarily interacted with three people: our project manager and two developers.
What did you find most impressive about them?
Fynydd has definitely become a trusted partner; we actually call them a vendor-partner. While they’re providing a service for us, they’ve done things for our company that previous vendors weren’t able to do. Their responsiveness, capabilities, and willingness to go above and beyond has been fantastic.
Are there any areas they could improve?
I can’t think of anything off the top of my head.